    John Bachmann is a claims leader in the insurance industry and considers himself as an ‘insurance nerd’ and a “Claims Guy.” He is also the co-author of the Adjuster's Resume Playbook: A Step-by-Step Guide to Creating an Insurance Adjuster Resume, where he wrote about how adjusters can improve their resumes and boost their acceptance rate. John has almost a decade of experience working in the adjusting industry where he also served as a mentor and professional coach for other claims adjusters.   In today’s episode, my friend Chris Stanley interviews John to discuss why adjusters would benefit from having an up-to-date resume. He describes what a resume should be and what information it’s supposed to contain from the viewpoint of an adjuster. He discusses how resumes are handled today and the various automated processes yours go through upon submission. John also explains why some of the most important adjusting skills can be learned in other professions.       "A resume is an advertisement of you: your story, what brought you where you are today, and why you want whatever job you're handing that resume for." - John Bachmann       This week on Adjuster Talk:   When a good resume is great for all adjusters. Why adjusters still need to update their resumes. What John believes a resume is supposed to be. How you can increase your resume's ability to attract employers. The keywords you need to include in your resume. The automated systems that your resume goes through upon submission. The adjusting skills you learn from non-adjusting jobs. Incorporating communication and integrity in your profession.     Connect with John Bachmann   Twitter LinkedIn Adjuster's Resume Playbook: A Step-by-Step Guide to Creating an Insurance Adjuster Resume     Connect With Chris Stanley   IA Path         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.  

Adjuster Talk's Podcast

Resumes for Independent Adjusters - Why You Need Them

    Providing proper customer service in any industry is mandatory, but more so when you’re an insurance adjuster. Adjusters deal with clients who range from being annoyed to being at the lowest point of their lives, so it matters how we handle their claims from start to finish.   How soon should you respond to a claim request? What are some of the metrics you can use to calculate your response time? Should you provide customer service surveys?   In today’s episode, I share some of the steps you can take to make sure you’re providing proper customer service without sacrificing your business schedule. I describe what cycle time is and why it’s an important metric in our industry. I explain some of the factors involved when a claim becomes a bad experience for the customer. I also share how our business has fared during the lockdown and how we successfully implemented virtual adjusting.       "Cycle time is easily measured by an Excel spreadsheet."       This week on Adjuster Talk:   Why customer service surveys are important Why Cycle Time is the key metric for insurance companies. Relating customer service to cycle time. Why you should get the claim off to a good start, even if it's a bad claim. Why a claim can turn into a negative experience. How you can perform virtual adjusting. Managing our company’s cycle time during the lockdown.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Coaching the Field: The 4-Day Cycle Time

    Insurance adjusting is often a pretty straight-forward job. You receive a claim, verify the authenticity and compute the value. However, our job can also involve playing detective, such as when dealing with subrogation. Subrogation can be a really tricky job and is not for someone who doesn’t like asking questions or someone who doesn’t have an eye for detail.   What are some of the skills you need to have when it comes to subrogation?   In today’s episode, I describe what subrogation is and what our role is as adjusters. I explain some of the important details when dealing with a subrogation case as well as what you should be keeping an eye on. I discuss a few examples pertaining to water and fire damage, even when a car drives through someone else’s house. I also share some of the critical habits to build on before pursuing a subrogation case.     "There is always a reason to subrogate and it is always a good reason."     This week on Adjuster Talk:   What you need to be aware of when investigating a claim that deals with subrogation. Defining subrogation and a few example situations. How subrogation is investigated and damages to watch out for. Determining whether a situation is a potential liability.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Capitalizing on Subrogation

    Charles Alexander is a video content creator and owner of Your Charles Alexander, a company that focuses on video marketing services. They offer explainer videos for those working in finance, insurance, and those in an advisory role. Charles is known as an expert when it comes to social media marketing, email marketing, and business development. He is also appointed Director of the Tennessee Small Business Development Center.   Charles joins me to discuss the impact video has brought to lead generation and marketing. He describes his journey and how he became a full-time video content creator and explains how critical video marketing has become since websites became a mainstay of any brand and company. Charles also shares his thoughts on automation and outsourcing as well as advice on how to make the best videos - especially the first one.     "There's never a perfect way to get started than just to get going."- Charles Alexander       This week on Adjuster Talk:   Charles' experience as a small business coach and explainer video creator. Why many businesses fail and close after the first five years. Why hard work alone is no longer viable if you're chasing success. Marketing techniques, websites, and the type of video you should publish. His thoughts on outsourcing and the automation he's applied in his business. Why video is like exercise equipment. Charles' advice on getting started with making video.     Resources Mentioned:   Vyond Deep Work by Cal Newport     Connect with Charles Alexander:   Your Charles Alexander LinkedIn         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

How to Get Claims as an Independent Adjuster with Charles Alexander

    Garrett Kurtt is a licensed insurance adjuster in Texas and Colorado as well as the Founder and CEO of OneClick Code, an app that provides real-time, accurate roofing codes for adjusters, roofers, and estimators anywhere in the US. He developed the app after realizing how inefficient it was to acquire roofing codes, which ultimately cost businesses time and money. In 2008, Garrett also founded EcoBlast Claims, a company that helped streamline the claims process for those affected by tornadoes, fires, and other catastrophic disasters. Garrett holds several certifications, including an EPA Lead-Safe certification and a HAAG Commercial Roof Inspector certification.   Garrett joins me today to discuss how OneClick Code works and how it can speed up the claims process for insurance adjusters. He discusses the skills he has gained over the last decade and how he utilized his experience in leading his company. He shares his work experience before founding OneClick Code and why he started the company. Garrett also describes the challenges of automating claims estimates as well as the type of data that the OneClick Code app provides to its users.     “You can’t automate an estimate - even if you know the manufacturer’s specs, even if you know the areal measurements, you know all of the components - without the code.” - Garrett Kurtt       This week on Adjuster Talk:   What OneClick Code is and why Garrett decided to create it. The traits that allowed Garrett to be different and become a great leader. Garrett's experiences in contracting, roofing, and adjusting. Garrett's definition of claims consultant and claims advisor. The data that OneClick Code provides to make claims easier to verify. Who can benefit the most from their software?     Connect with Garrett Kurtt:   OneClick Code         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

One Click Code and the Insurance Adjuster Advantage

    Independent adjusting can be one of the best career choices you will ever make. In a way, it gives you the freedom of most work-from-home occupations, but without the mundane experience of being stuck at home for 40 hours a week. One of the best ways to boost the adjusting experience is by joining or working with an IA firm.   How do you know if an IA firm is good or bad? What should you watch out for?   Today, I discuss some of the best ways to determine if the IA firm you’re scouting is worth your time or worth a pass. I describe why winter is a slow month for all of us and when it starts picking up. I explain some of the risks to consider in being an independent adjuster and how to prepare for slow and fast months. I also share how you can start working with Royal Adjusting Services and the type of adjusters we want on our team.       “Check to see what a company’s rates are only after you’ve decided they’re good or bad to do business for through doing your homework.”       This week on Adjuster Talk:   Why winter is a tough time for independent adjusters. Preparing for the big and small quarters as an independent adjuster. Knowing how to find the right IA firm. The types of behavior you need to watch out for in IA firms. What makes our firm different from other firms. The questions you need to ask an IA firm. The risks to consider when choosing an IA firm. Some of the reasons why you should work for us.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Finding the Right IA Firm: What to Look For

    For over two decades, Mark Hoversten dedicated his professional career to the insurance adjusting industry. After pivoting from running a roofing company in Central Iowan, Mark started his adjusting career in 1992 after the destruction caused by Hurricane Andrew. For the next 28 years, Mark focused his career on crop liability claims, large commercial loss claims, and high-end residential claims.   Today, in honor and memory of the late adjusting great, Mark Hoversten, I share an encore of a previous podcast episode with Mark where he explained why it’s critical for new insurance adjusters to build a solid reputation and the challenges many new adjusters face when beginning their careers. He discussed the impact that turning down deployment opportunities can have on a new adjuster’s future career and why it’s beneficial for new adjusters to learn how to handle a wide variety of claims before narrowing their niche. He also shared the challenges he faced throughout his adjusting career and how he balanced raising a family while being deployed in the field.       “The one thing you have to understand is - your territory is going to be the entire United States. You have to be willing to travel.”       This week on Adjuster Talk:   Why he decided to start his career after the destruction of Hurricane Andrew How he handled long breaks from deployment How he balanced raising a family while working claims The challenges Mark faced throughout his career and what new adjusters should be prepared for The importance of staying open to new deployment opportunities Mark’s description of a “dream adjusting firm” The importance of building a strong reputation His thoughts on the staff adjusting process         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Honoring the Late Adjusting Great, Mark Hoversten

    Starting a business is never easy. The same is true for starting an IA firm. There’s a lot of risk and uncertainty and you simply never know what the future will hold. There are many challenges and obstacles to overcome, from building a team to getting your first client. At Royal Adjusting Services, it took us 1,000 days - almost three whole years - to finally get our first client. It took a lot of effort and a lot more patience, but we stay focused and it finally came into fruition.   What did we do between day 1 and day 1000?   What challenged us as a team and how did we solve those challenges?   Today, I share how Royal Adjusting got started, what made us want to launch an adjusting company, and the reason behind its name. I share what it was like in the first 1,000 days of launching our IA firm and bust some of the prevailing myths about starting a business, specifically an independent adjusting firm. I discuss the key moments we encountered as a team that made us take the company to the next level. I also explain what sets an ‘average joe’ apart from an entrepreneur and share some key tips from my daily thought process.       “The business will flow your way eventually. You just have to remain positive and focused.”       This week on Adjuster Talk:   The humble beginnings of the Royal Adjusting company. The pivotal point when we decided to start the company and how we got the idea for the name. Why it took us 1,000 days to get our first client. The difference between an entrepreneur and a regular person. The mistakes we made and what we learned along the way. Connecting Kung Fu Panda and the secret of being an adjuster-preneur. Why being up to date could make or break your business.     Resources Mentioned:   Gary Vaynerchuck Joe Rogan Jocko         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

1000 Days (NEEDS NEW TITLE)

    It’s no secret that when you pursue a career with enough dedication, you will be successful in it. This is the same with insurance adjusting. How you grow as an adjuster depends entirely on which type of adjusting you want to do: Public, Staff, and Independent adjusting.   Which type allows you to become successful in your preferred way?   Today, I discuss the three types of insurance adjusters, their similarities, and what distinguishes them from each other. I share examples of what each type of adjusters do on a day-to-day basis and the scope of the claims they work on. I explain each adjuster’s risk appetites and their work flexibility when it comes to leads and processing. I also share how I chose to become an independent adjuster.       “You don't have to be a part of a catastrophe in order to be a successful independent adjuster.”       This week on Adjuster Talk:   Similarities and differences between public, staff, and independent adjusters. What public adjusters do and the claims they process. Why public adjusters are the most risk-tolerant of all types. Staff adjusters and why they're not as discussed as other types. The versatility of staff adjusters in the insurance adjusting industry. What independent adjusters do and what sets them apart from other types. The pros and cons of independent adjusting.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Public/Staff/Independent (NEEDS NEW TITLE)

    In any industry and profession, getting started and taking any opportunity that comes your way is critical to getting on the road to success. After some time - as your career flourishes - the opportunities you grab become more niche, more focused toward your long-term objectives. You’re still learning, you still want to become better, but at this stage of your career, you also have to determine when and how to say no. Saying no to opportunities may sound counterintuitive, but some are simply not worth the moral compromise.   Today, I discuss the importance of having honesty and integrity as an independent adjuster. I share stories of moments when I was tempted to choose profit over service and what I learned from them. I explain why you should never accept money from contractors and what could happen if you do. I also describe how you can differentiate a good opportunity from a bad one.       “Anytime you find yourself focused more on the money than on the service, you have lost sight of your objective.”       This week on Adjuster Talk:   What you can expect as an independent adjuster. Recognizing opportunities that are consistent and inconsistent with your objectives. The temptations you will have to deal with as an adjuster. Why you should never accept money from a contractor. My experiences in being honest and moments where I said no. Knowing your strengths and weaknesses as a person and as an insurance adjuster.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Recognizing Opportunity & Adjusting with Honesty and Integrity

    Kathy Schueler is an independent adjuster that has been part of the Royal Adjusting team since December 2018. In her first month, she only had one claim to work on. Today, she delivers over ten claims a week, and processing claims for Royal Adjusting isn’t even what makes up the majority of her day. Despite that, Kathy says she prioritizes claims for our team because we’re the only company that offers an incentive-based pay program for adjusters. Before joining Royal, Kathy worked as a Project Manager and Senior Estimator for Premier Restorations, a company that helps people repair homes damaged by natural disasters.   Kathy joins me today to share why she left a career in restorations for a career in insurance adjusting. She describes what it’s like to work with Royal Adjusting and how the incentive-based pay program helps her manager her work priorities. She explains how her claim tracking system works and her review of the RCS setup we use. She discusses the importance of documenting everything and making sure you track emails and calls carefully. Kathy also shares the tools she always brings with her when working on an insurance claim.       “The bonus incentive program helps me prioritize my claims pretty easily when I get back to the office.” - Kathy Schueler       This week on Adjuster Talk:   What it's like to work with Royal Adjusting compared to other companies. What the incentive-based pay program is and how it helps Kathy prioritize claims. How Kathy became part of the adjusting industry and her prior career trajectory. Managing her work and how Kathy deals with the frustrations of the job. What Kathy does when the work becomes too overwhelming. Kathy’s claim tracking system and how it works. Kathy’s thoughts on the RCS and how it can be improved. The role of the claims manager in claims documentation. The tools Kathy always brings when she's working on claims.     Resources Mentioned:   Geomni EagleView   Connect with Kathy Schueler: LinkedIn         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Kathy Schueler on Prioritizing Claims with Incentive-Based Pay

AT042 Property Appraising to Insurance Adjusting with Mark Koncz   Over the last 16 years, Mark Koncz has established himself as an expert in real estate appraisals throughout the Akron, Ohio region. He is the founder and owner of MJK Appraisals with an interest to transition into the insurance claim adjusting industry.   Mark joins me today to share his experience with working as a property appraiser and his desire to begin transitioning his company into the insurance adjusting industry. He shares what it was like to work his first claim during the destruction caused by Hurricane Irma, the challenges he faced, and how he overcame them. He also shares the similarities in workflow between property appraising and claim adjusting as well as the customer services skills you need to be successful in both fields.   “Between adjusting and appraisals, there’s a lot of crossover.” - Mark Koncz In This Episode of Adjuster Talk:   Why he decided to transition from property appraiser to insurance adjuster. How he’s transitioning into the adjusting field. What it was like to work through the post-Hurricane Irma destruction. The challenges he faced while working through Irma and how he overcame them. How much he earned from closing 20 claims in 10 days during Hurricane Irma. Utilizing resources to maximize productivity and increase your knowledge. Strategies for building your network. Customer service skills you need for appraising properties. Similarities between property appraising and insurance adjusting. Average income for home appraisals per completed report.   Resources Mentioned:   National Association of Catastrophe Adjusters (NACA) Conference Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

Encore Episode: Property Appraising to Insurance Adjusting with Mark Koncz

AT041 Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox Jordan Cox is a 31-year-old former painting contractor who ran a successful painting company based in Greenwood, South Carolina for seven years. As he got older, he began to realize the hardship and stress that his career placed on his body and decided to pivot his career. He began working as an independent insurance adjuster shortly after Hurricane Irma devastated Florida in 2017. Jordan joins me today to discuss what inspired him to pivot his career from being a successful painting company owner to becoming an independent insurance adjuster. He shares how he got started and how helping his father in the fix and flip real estate industry as a young boy helped him learn many of the skills he needed to become a successful insurance adjuster. He also shares what it was like to work his first claim, the importance of being able to make quick decisions, and the importance of being disciplined in managing your time and money.   “Making quick decisions is key to this business.” - Jordan Cox   In This Episode of Adjuster Talk: How he got started as an insurance adjuster. His biggest challenges while just starting out. How millennials are helping to shape the industry and cultivate the adjusting environment. The importance of being confident in your decisions. His strategy for measuring and sketching roofs. What he’s most apprehensive about regarding being an adjuster. The importance of saving “emergency money” to help you through lean times. What is a 1099? How much income should you set aside for taxes? The importance of being disciplined with your bookkeeping, accounting, and paying taxes. How to get added to more rosters and get more claims as a new insurance adjuster.   Advice for New Insurance Adjusters: Participate in ride-along when you’re just starting out. Network with other adjusters. Plan ahead for your financial future, especially for the lean workload periods. Be disciplined in paying your taxes.       Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

Encore Episode 041: Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox

AT040 Insurance Adjusting with Compassion and Integrity with Emily Whisman Emily Whisman is an insurance adjuster with FEMA’s Texas Rebuild Prep Program (Phase I). Through the program, she helps homeowners throughout the Houston, Texas region rebuild their lives following the devastation and destruction caused by Hurricane Harvey in August 2017. Emily joins me today to share her experiences while working with FEMA’s Texas Rebuild Prep Program. She explains how the program works, how homeowners can qualify for the program and her role as an insurance adjuster and home inspector with the program. She also shares some of the challenges that many homeowners have faced since Hurricane Harvey, the perimeters she checks for during home inspections, and why she feels being compassionate and showing up with integrity when meeting Hurricane Harvey victims is critical to building rapport and trust with the homeowners.   “Develop a compassion to serve that is stronger than your compulsion to survive.” - Emily Whisman     In This Episode of Adjuster Talks: How FEMA’s Phase I Texas Rebuild Program works. Qualifications for homeowners to participate in the Texas Rebuild Program. Her role while working with the program. Why many homeowners are skeptical of insurance adjusters and contractors after Hurricane Harvey. How being a female insurance adjuster and home inspector can be beneficial in building trust with homeowners? How the Texas Rebuild Program is streamlining their processes to become more effective and productive. How FEMA inspectors work with contractors. How she prioritizes damage repairs based on the budget allowed for each home. Bridging the gap between FEMA inspectors and builders. Maintaining compassion, authenticity, and integrity. How her previous experience as a chiropractor and yoga instructor helps her in her role with FEMA’s Texas Rebuild Program.   Resources Mentioned: Texas Rebuild Project Lemoine Company, LLC       Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

Encore Episode 040: Insurance Adjusting with Compassion and Integrity with Emily Whisman

AT039 Women in the Independent Adjusting Industry with Crystal Dubois   Crystal Dubois previously worked in the aerospace field when an opportunity in adjusting popped up as soon as she lost her job. In a short time, Crystal was able to travel to Texas, train, and now does her inspections.   Crystal joins us today to share the sacrifices she makes as a mom and now as an adjuster to provide for her family. She explains how she balances work and learning the skills she needs to perform while making quality time to spend with her family. She also explains that being part of the Texas Rebuild Program has taught her valuable adjusting skills, which she’ll soon need for more contract jobs. “Independent adjusting is changing the face of the industry with more women needed in the workforce.” Jason Heenan In this Episode of Adjuster Talks:   What are the essential skills a beginner adjuster needs to close a claim How opportunities in adjusting are popping up across Texas Learning organization strategies from a novice adjuster Why a career change is sometimes a good thing for your life Resources:   Texas Rebuild Program Adjusters Gone Wild Facebook Adjusterology Jeremy Rettig - Adjusting To 6 Figures Business Connect. Share. Inspire. Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

Encore Episode 039: Women in the Independent Adjusting Industry with Crystal Dubois

It can be challenging to please customers who have recently faced the loss or damage of their property, but fast action and precision is key to making sure they iron out the issues all together, resulting in complete satisfaction. Most companies need some help balancing their pile of customer cases. That’s why it’s important to partner with an insurance company adjuster who understands the importance of prompt, efficient adjustments. All these issues and more are discussed here at Adjuster Talk's Podcast with industry leaders.

hubhopper

Adjuster Talk's Podcast

hubhopper