Mark T. Allen joined Audi of America as the Collision Programs and Workshop Equipment Manager in August of 2011, responsible for the collision program, electric vehicle service strategy and workshop equipment for Audi.  Mark’s 44-year career in the automotive industry has spanned various areas including collision, insurance, parts, machinist and equipment repair and sales.  Mark holds and B.S. in Marketing/Management from Ramapo College of N.J. and is a long-term member of the Society of Automotive Engineers, is DIN ISO Certified to weld aluminum, and has is Board Member of ICAR having served on the Executive Board for about 5 years.  In this podcast, Mark discusses how to safely and effectively perform repair and maintenance for electric vehicles (EVs) including: Necessary education and training for service repair professionals working on EVs in shops Safety precautions and protocols for de-energizing high voltage systems, and recommended uniform and tools to be used while repairing EVs Recommendations for safe layout and architecture of shops repairing EVs, and necessary equipment for the repair, transport, and disposal of EV batteries The availability and accessibility of OEM repair procedures to all shop owners, including repair procedures for electric vehicles 

ASA Podcast

Episode 116: Technology & Telematics Forum Podcast: A Changing Fleet, Part 2

In this episode, we welcome Jeff Buckley, ASA Member from Midlothian, Texas.Jeff is the owner of My Father’s Shop and he is helping lead efforts to give back to high schools around the nation.Most recently, he has donated five vehicles to the automotive program at Vanguard High School in Mesquite, Texas to help automotive instructors train their students. But it isn&apos;t all about the vehicles. Jeff also shares how his work started with high schools and several ideas that other Shop Owners can do to help the next generation in and around your community.

Episode 115: Giving Back to the Next Generation with Jeff Buckley

Episode 114 – What’s Now, What’s New and What’s Next at the ASA PodcastIn this episode, we pass the microphone to the next generation as Kathryne Buckley-Tessem assumes her role as Director of Industry Relations and the new host of the ASA Podcast. This will be Tony Molla’s last episode as he moves into retirement and introduces Kathryne with an in-depth interview covering her new duties with the association and the plans for the future of the ASA Podcast, Wednesday Webinars and much more!Listen in as Kathryne and Tony share their thoughts on what’s now, what’s new and what’s next at ASA and how the association continues to evolve to meet the needs of ASA members in the 21st Century. Topics include:·         Kathryne’s experience as Executive Director of ASA-Texas and growing up in the industry.·         Her new responsibilities as staff liaison with both Mechanical and Collision Operations Committees.·         Thoughts on taking over as host of the ASA Podcast.·         Working with the Marketing & Communications department to continue the popular ASA Webinar Wednesday series of virtual educational opportunities.·         Kathryne’s excitement on being part of the team at ASA National Headquarters and looking forward to working with the next Regional Executive Directors.·         The rundown on the Wednesday Webinar schedule for the first Quarter of 2022.·         Tony’s thoughts on retirement and the largest generational change to happen in the history of the automotive service industry and how it will shape our future.

Episode 114 – What’s Now, What’s New and What’s Next at the ASA Podcast

Episode 113 – Meet Mary Steele, Regional Executive Director of ASA Southeast RegionThe Automotive Service Association (ASA) recently announced a significant change to their business model, moving to a regional structure and a lower-cost, subscription-based dues model. As of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry, new Regional Executive Director positions have been created and are currently being filled. The latest announcement was the appointment of Mary Steele as the Regional Executive Director of the ASA Southeast Region, one of six areas that together cover the nation. Listen in as we talk with Mary about her background and experience in the automotive industry, and her thoughts on her new role with ASA.Steele is based in Stuart, Florida and will report to Blair Calvo, Vice President of Regional Services at ASA.In this episode, Mary talks about the opportunities she sees in training and customer service as ASA positions itself to better serve its members as the largest generational shift in the history of the automotive service industry continues and a new cadre of younger shop owners prepare themselves to take the industry into the future. This is another in the ASA Podcast series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Mary discusses:·       Her background as a shop member and history with ASA in Pennsylvania and Florida.·       The opportunity she sees in growing the Southeast Region under the new regional model by providing the kind of customer service the members want.·       Creating a focus on the next generation now taking their place as leaders in the automotive service industry.·       The existing and planned benefits now being explored to improve the value of an ASA membership.·       The important legislative advocacy ASA’s Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.·       How ASA will continue to help members develop their business and themselves through training and interaction with their peers in new ways and why communication is key.·       How the existing training events will be incorporated into the new structure and why the importance of training is an 11 on a 10-point scale.·       How the new structure and direction is positioned to bring representation, training and events, along with opportunities for networking and education delivered how and where the members want it. ·       How the new structure is helping ASA evolve into one of the next-generation national associations that can help the industry speak with One Voice.·       For more information, you can reach Mary at southeast@asashop.org. 

Episode 113 – Meet Mary Steele, Regional Executive Director of ASA Southeast Region

The Automotive Service Association (ASA), in partnership with the Alliance for Automotive Innovation, presents the 8th annual Technology and Telematics Forum as a monthly podcast series. Listen to the first episode in this series, entitled “A Changing Fleet”, featuring industry experts Wayne Weikel and Bob Redding discussing the future of electric vehicles, the legislative and regulatory status of electric vehicle implementation, and the investments of auto manufacturers and independent repair shops to prepare for an “all-electric” future. REGISTER HERE to be alerted about future Technology and Telematics Forum Podcast episodes, and to receive exclusive news about cutting-edge industry technologies, including electric and automated vehicles.   Wayne Weikel is the Senior Director of State Affairs at the Alliance for Automotive Innovation. In this role, he serves as the primary liaison for Auto Innovators’ interaction with state officials across the Northeast. Wayne is an expert in a diverse portfolio of public policy issues, telematics, consumer privacy, and electric and automated vehicles.  Bob Redding is the Washington, D.C. representative for the Automotive Service Association (ASA). For the last 20+ years, Bob has advocated for the rights of independent repairers on both the federal and state levels. In this podcast, Bob and Wayne discuss: ·         Federal and state electric vehicle legislation, including the recently passed Infrastructure Investment and Jobs Act and the in-process budget reconciliation package. ·         The massive investments being made by auto manufacturers in a push towards developing and deploying a national electric fleet.·         Issues and opportunities in establishing a national network of electric vehicle charging stations.·         What independent repair shop owners and other industry members can do to prepare for a changing fleet. 

Episode 112 - Technology & Telematics Forum Podcast: A Changing Fleet, Part 1

Episode 111 – Meet Mike McManus, Regional Executive Director of ASA Great Lakes RegionThe Automotive Service Association (ASA) recently announced a significant change to their business model, moving to a regional structure and a lower-cost, subscription-based dues model. As of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry, new Regional Executive Director positions have been created and are currently being filled. The latest announcement was the appointment of Mike McManus as the Regional Executive Director of the ASA Great Lakes Region, one of six areas that together cover the nation. Listen in as we talk with Mike about his background and experience in the automotive industry, and his thoughts on his new role with ASA.McManus is based in Wisconsin and will report to Blair Calvo, vice president of Regional Services at ASA.In this episode, Mike talks about the opportunities she sees as the organization positions itself to better serve its members in our post-COVID and pre-electrified industry. This is another in the ASA Podcast series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Mike discusses:·         His background in association management and unique qualifications to help grow ASA membership in the Great Lakes Region.·         The opportunity he sees in growing the Great Lakes Region by listening to the needs of the membership.·         His plans for outreach, including roundtables and events to those thousands of shop owners who are not currently part of an association.·         The existing and planned benefits now being explored to improve the value of an ASA membership.·         The critical and unique value ASA’s Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.·         Why the new ASA structure has been created to provide better strength in numbers and how it can help members develop their business and themselves through training and interaction with their peers in new ways. ·         Why participation and communication is key.·         How the new structure and direction is positioned to bring representation, training and events, along with opportunities for networking and education delivered how the members want it. ·         How the new structure is helping ASA evolve into one of the next-generation national associations that can help the industry speak with One Voice.·         For more information, you can reach Mike at greatlakes@asashop.org.

Episode 111 – Meet Mike McManus, Regional Executive Director of ASA Great Lakes Region

Episode 110 – Julie Massaro Named Regional Executive Director of ASA Mountain RegionJulie Massaro is currently the Executive Director of the ASA Colorado Affiliate, but all that’s about to change. ASA recently announced a significant change to their business model, moving from a affiliate-based structure to a regional structure, as of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry. As part of that evolution, Julie Massaro has been named the Regional Executive Director of the ASA Mountain Region, one of six areas that together cover the nation.Listen in as Julie talks about her time with ASA and the opportunities she sees as the organization positions itself to better serve its members in our post-COVID and pre-electrified industry. This is the first of a series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Julie discusses:·         Her background in association management and unique qualifications to help grow ASA membership in the Mountain Region.·         How her ongoing learning philosophy has prepared her for this new opportunity.·         The plans for outreach to those thousands of shop owners who are not currently part of an association.·         Why the new ASA structure has been created and how it can help members and their teams improve and develop themselves through training and interaction with their peers in new ways.·         Insight into the new types of benefits being explored by talking with shop owners about what they see as their biggest needs.·         The critical and unique value ASA’s Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.·         How the new structure and direction is positioned to address the fragmented nature of our industry to speak with One Voice.

Episode 110 – Julie Massaro Named Regional Executive Director of ASA Mountain Region

Episode 109 – The Joy of HiringMaylan Newton of Educational Seminars Institute (ESi) is a well-known speaker and business coach with a lifetime of automotive industry experience. He’s also known for providing business tips and real-world experience to educate shop owners on best practices to enhance the success of their business. He’s also an author and his latest book, The Joy of Hiring takes the mystery and fear out of the most stressful and anxiety-inducing activity all business owners and managers face.As CEO of Educational Seminars Institute (ESi), Maylan’s team of educators and coaches provide independent repair shop clients with up-to-date full-facility training for the management team and personnel. Without the right team in place, any business will struggle, and in his latest book, Maylan offers guidance on turning interviewing and hiring into a scientific process that can be duplicated to produce consistent results. Hear all about it as Maylan discusses:·         How he got started in the automotive industry and the background that helped make him one of the most effective business coaches out there.·         Why hiring is one of every employer’s worst fears.·         How to attract and recognize the best employees.·         Ways to identify an ideal candidate based on your business needs.·         Valuable insights and resources to help you create a hiring package.·         How to set expectations and what to do when they’re not met.·         How hiring the right employee helps improve your business reputation and profitability.·         The Joy of Hiring is available in print and e-book formats on Amazon.com

Episode 109 – The Joy of Hiring

Episode 108 – Remembering Bob GreenwoodOn Thursday, September 9th, the automotive service industry lost one of its most visionary business development trainers when Bob Greenwood passed away suddenly at the young age of 71. Our thoughts and prayers are with Bob’s family at this most difficult time, and we hope they find comfort in the outpouring of sympathy from the many in our industry who were mentored and had their lives touched by Bob’s wit and wisdom.  We interviewed Bob on October 21, 2020 where, in the midst of a pandemic, he shared his vision for elevating the automotive industry with a new way of looking at the business of automotive service and repair. Bob presented his new Business Development Class in partnership with the Automotive Service Association, and it was extremely popular. In fact, another 2021 Level 1 class was being promoted to launch in September when we received the tragic news of Bob’s passing.In memory of Bob and the good work he did, here is a rebroadcast of that recorded 2020 interview wherein Bob shares his vision for a better tomorrow. He was a good friend and mentor to many and did much to help our ASA members grow their business and achieve success. He was, simply, a good man. He will be deeply missed.Bob Greenwood, AMAM, was president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). With over 40 years of Business Management experience within the Independent sector of the automotive aftermarket in North America, Bob was widely recognized as one of the best business development coaches in the industry. The changes we’re facing due to the pandemic require that we think differently. To answer this need, Bob created a new Level 1 Business Development class presented by ASA to explain that new way of thinking about the business of automotive service and repair. It’s something everyone can do that doesn’t require anything but an open mind to succeed! Hear all about it as Bob discusses:·       How the independent repair shop community is evolving from a trade into a profession.·       Where net profit is being missed out of your current business coming through the door.·       An in-depth look at Bob’s new Level 1 Business Development course and how it can help analyze your business to see precisely where net profit is being missed.·       How thinking differently can boost your business and develop your employees into a high-performance team.·       The process for developing a professional business that will have great value when the time comes to sell.·       How the eight, engaging, one-hour sessions provide a classroom feeling with interaction available during the class and beyond with a personal touch.

Episode 108 – Remembering Bob Greenwood 1949-2021

Episode 107 - MSO Symposium Celebrates 10th AnniversaryThe MSO Symposium is an annual event hosted by the Automotive Service Association. It’s content is directed by many of the most experienced, high-growth executives from the leading Multi-Shop Operations, or MSOs in the automotive collision repair industry. Focal points of the event include opportunities to learn from industry peers, acquire knowledge from field experts on trends and topics that influence the collision repair business, and discover equipment and service offerings made for collision repair business success. The 2021 MSO Symposium will be held on November 1st, at the Mandalay Bay in Las Vegas as a live, in-person event. Attendees can expect to gain useful and original information from key decision-makers and industry influencers, that will help guide businesses today and into the future. To give you a better idea of the valuable information shared at the MSO Symposium, here’s an ASA Podcast from the 2019 event. It’s an interview with two MSO’s, one from the U.S. and one from Canada that will give you an idea of why you need to be there! ·       Jim Keller, President of 1Collision and Larry French, VP of Sales and Marketing of CSN Collision Centers provide their impressions of what they found most compelling about the 2019 MSO Symposium. ·       The 2021 MSO Symposium is designed to provide market insights and important information for those businesses whose operations often span multiple states.·       The event is scheduled to begin at 10 am Pacific time and features a unique lineup of presentations and panelists.·       Topics for the 10th Anniversary MSO Symposium include industry trends such as vehicle scanning, diagnostics, and the move toward electrification of the vehicle fleet. ·       MSO’s attending will also hear from industry experts on estimating, First Notice of Loss, and economic topics related to national and global administrations, consolidations, post-pandemic influencers and much more!·       The one-day conference will conclude with an evening reception and 10th Anniversary MSO Symposium celebration. ·       For more information, or to register, visit www.msosymposium.com 

Episode 107 - MSO Symposium Celebrates 10th Anniversary

Episode 106 – HEV’s and BEV’s: You’re Probably More Ready Than You ThinkThere are few individuals outside of the engineering community that know hybrid-electric vehicles as well as Craig Van Battenburg. As the founder and owner of Automotive Career Development Center (ACDC), Craig is acknowledged as one of the foremost experts on hybrid-electric (HEV) and battery-electric (BEV) diagnosis, service and repair. For the past 20 years, he’s been training shop owners and technicians on what they need to know to incorporate hybrid and electric vehicles into the service mix in their shops. In short, Craig knows a lot about what independent shop owners need to consider in terms of equipment and training if they&apos;re thinking about getting into the HEV or BEV service business. From Craig’s perspective, it’s all good news!Listen in as Craig shares his wisdom on everything electric, including:·       Why he closed his repair shop and opened ACDC to help prepare the automotive service industry for an electric future.·       His advice on what shop owners need to do to prepare to service battery electric vehicles.·       What sort of equipment a shop already doing hybrid service needs to add beyond what they already have to begin servicing BEV&apos;s?·       The investment in training and equipment necessary to service what’s on the road today and what’s coming tomorrow.·       The wisdom of incorporating a HEV/BEV technician development program within the shop training program.·       The differences and similarities between what a technician needs to know to service hybrids vs. battery electric vehicles.·       Craig’s thoughts about how quickly the vehicle fleet will become more electrified to the point where they represent more than a small fraction of the vehicle fleet.·       Valuable advice for shop owners thinking about making the investment in either growing or getting into the HEV/BEV service market.·       For more information visit www.fixev.com

Episode 106 – HEV’s and BEV’s: You’re Probably More Ready Than You Think

Episode 105 – ASA Past Chairman Makes A DifferenceBob Wills is the owner of Wills Auto Service in Battlecreek, Michigan. He’s also an Accredited Automotive Manager (AAM), past chairman of ASA and someone who has given much to the automotive service industry he loves. Bob recently ended his term as Chairman of the Automotive Service Association (ASA) and announced his retirement. As one of the cadre of baby boomers deciding that it’s time to pass the torch to the next generation, we thought it would be fun to catch up with Bob and talk to him about his career in the automotive service industry to help inspire those who currently strive to fill what are often pretty big shoes. Listen in as Bob talks about how his time with ASA has helped shape the successful shop owner he became, and how he sees the association playing a key role in the lives of those who are now following him to create our future.Listen in as Bob shares his lifetime of experience on:·       How he got started in the automotive service industry and his first shop.·       His background working in his father’s shop and why he chose this career.·       His service in the military and in law enforcement and how that connection steered him into opening his own shop.·       His time with ASA and what do he sees as the biggest benefit he received from being involved with ASA as a lifetime member.·       How he volunteered his time and talent to ASA, which led to his involvement with ASA Michigan and eventually working on the ASA National Board of Directors.·       What it was like being the ASA Chairman during the COVID pandemic, and how he and the ASA Board responded to the challeng.·       His passion for politics and the importance of having an ASA representative in Washington, D.C.·       His personal experience working on legislative issues, participating in many Fly-Ins, and how ASA has made a significant difference in representing its members over the years.·       His advice to someone who is thinking about an automotive career.·       His plans for retirement and staying involved with the industry and ASA.·       The appreciation he feels for the many friends he’s met along the way.

Episode 105 – ASA Past Chairman Makes A Difference

Episode 104 – Electrification: The Next StepWith rising concerns of environmental change and the continuing advance of technology, there’s been a lot of talk lately about the impact of electrification and what it means to the average automotive repair business. This episode begins our exploration of what’s now and what’s next in electric powertrains as we talk with Tony Mossuto, owner of Everything Automotive in Jacksonville, Florida. Tony’s shop has been providing hybrid vehicle service for about three years now, and it represents about 3% of his business. He’s ASE-certified as a Light Duty Hybrid/Electric Vehicle Specialist (L3), among other certifications. “Change won’t happen overnight,” Tony says, “And the independent repair shops have been dealing with changing automotive technology all along. This is no different.” As he points out in this podcast, a lot of the maintenance work will involve familiar systems like brakes, steering & suspension, tires, electrical and diagnostic work. What will change is the need for the knowledge and equipment necessary to deal with advanced computer networks and control systems unique to EVs.Listen in as Tony shares his thoughts on such topics as:·       Why hybrids and electric vehicles are here to stay.·       The importance of getting trained before jumping into the market.·       Why most repair shops will continue to service both EV and ICE vehicles.·       The impact of electric vehicles in the shop.·       What new equipment will be required to service EV’s.·       Why shops servicing hybrids are probably already equipped to handle EV’s.·       What training is now available to help prepare for an electric future.·       The value of virtual EV training to himself and his technicians.·       The concerns over battery recycling and what is being developed to handle this.·       The growing need for more individualized training for different OEM systems.·       The challenge of finding service information on hybrids and EVs on some vehicles.·       The amazing talent we already have in our industry and the rise of a new crop of technicians to take us to the next level.

Episode 104 – Electrification: The Next Step

Episode 103 – Protect Your Business from the Growing Threat of RansomwareIn response to a growing number of ransomware and other cybersecurity attacks, the U.S. Department of Justice (DOJ) and the U.S. Department of Homeland Security (DHS), together with federal partners, have launched StopRansomware.gov, a website created to combat the threat of ransomware. In this episode, Steven Shipe, Business Development Manager for DELL Computers discusses the threat of malware and ransomware, why it’s real and what shop owners should be doing to protect their business, employees and customers from cyberattacks. You’ll also find more information for ASA members to access three recent webinars on the topic of cybersecurity available in the webinar library.In a press release announcing the new government website, Attorney General Merrick Garland said: “The Department of Justice is committed to protecting Americans from the rise in ransomware attacks that we have seen in recent years. It is critical for business leaders across industries to recognize the threat, prioritize efforts to harden their systems and work with law enforcement by reporting these attacks promptly.”Secretary Alejandro Mayorkas of the Department of Homeland Security added: “As ransomware attacks continue to rise around the world, businesses and other organizations must prioritize their cybersecurity. Cyber criminals have targeted critical infrastructure, small businesses, hospitals, police departments, schools and more. These attacks directly impact Americans’ daily lives and the security of our nation. I urge every organization across our country to use this new resource to learn how to protect themselves from ransomware and reduce their cybersecurity risk.”Listen in as Steven shares his thoughts and philosophy on such topics as:·       How and why cyberattacks like ransomware are a growing threat to small businesses.·       The roughly $350 million in ransom paid to malicious cyber actors in 2020, a more than 300% increase from the previous year. ·       How these cyberattacks continue to grow and the fact that there have already been multiple notable ransomware attacks in 2021.·       How StopRansomware.gov establishes a one-stop hub for ransomware resources for individuals, businesses and other organizations.·       How cyberattacks can happen and what the most common vulnerabilities are in the shop through such things as customer wifi and email.·       Why it’s important to keep your antivirus programs and firewalls up-to-date.·       The importance of training your employees in safe email practices.·       What support is available to help assess your current security and make improvements.·       Three webinars available to ASA members through the ASA Webinar Library in the member portal.

Episode 103 – Protect Your Business from the Growing Threat of Ransomware

Episode 102 – Never Stop LearningSteve Wuesthoff is a veteran and owner of PRO-CAT Auto Service in Toms River, NJ. He’s also a World Class Technician with a mission to help other shop owners succeed. From his passion for learning to his commitment to share what he knows as a shop owner and technician, Steve represents the best of the best in our industry. Hear all about it as Steve discusses the many ways he’s decided to give back to the automotive service industry, and his plans for doing that well into retirement. It’s an exercise in excellence that can benefit us all. Listen in as Steve shares his thoughts and philosophy on such topics as:·       What he learned serving in the U.S. Army and how that impacted his career choice to open a repair shop.·       How achieving World Class Technician status inspired him to continue learning.·       Why sharing his expertise and experience contributes to developing tomorrow’s technicians through his involvement with his local CTE program Advisory Council.·       The many other ways he gives back to the industry and his community.·       What he sees as the greatest challenges facing our industry, and why he thinks we’re up to meeting them.·       His unusual succession plan to become a coach in retirement.·       Steve’s advice to new shop owners entering what has become a fast-changing industry.

Episode 102 - Never Stop Learning

The ASA Podcast is the program for automotive professionals that keeps you ahead of What’s Now, What’s New and What’s Next in the business of automotive service and collision repair. By sharing information, insight and inspiration it will not just help you make a living, it will help you make a difference!

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