If you don't have a customer onboarding plan set up for your business, you're losing customers and burning future revenues. It's as simple as that.Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, Customer Success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems or get stuck. The reactive approach is a problem for your Customer Success teams, your revenues, and your customers.Customer onboarding matters. More than you may think. A successful customer onboarding program results in more satisfied customer and employees, higher solution adoption, and increased customer lifetime value.In Onboarding Matters, Donna Weber shares the Orchestrated Onboarding™ framework that she implements with leading B2B companies to turn onboarding from a missed opportunity into a competitive advantage.Link to the book on Barnes and NobleLink to the book on Amazonbooks, audiobooks, customer service, business, nonfiction, author reading, book podcast

Authors Read Podcast

Episode 85: Donna Weber reads from Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions

Sustainable in a Circular World:design and restore natural ecosystems through innovationThe world needs to move from grey to green, fueled by design techniques that are sustainable in a circular economy. Sustainability intentionally maximizes the environmental, social, governance, and digital actions to fully engage its potential around a long-term motivational direction. These three components environmental, social, and financial come together to build up the digital age and lead to transformation, creating real change in society. Understanding the generational differences will help close the gap that exists when discussing rebuilding the damage that has occurred to the Earth’s natural environmental since the Industrial Revolution. Communicating and getting everyone on the same pages requires a deep understanding of all the players and helping each individual, company, and country, be heard while having their objectives met.This book takes a deep dive into:•The forces shaping sustainability including generational differences, social connections, and circularity.•A historical look at the technological revolution including the Amazon Effect, Prime, showrooming, ship it my way, among others.•The basics of sustainability including sustainability 101, governance, ESG three pillars, stewardship across generations, the supply chain, the Paris Agreement, generative families, giving back to the community, the Microsoft Way, and going global.•Case studies in industries such as mining, construction, services, smart cities, and agriculture.Link to the book on Amazonbooks, nonfiction, audiobooks, reading, book, podcast, environment, ecology, author

Episode 84: David Smedley reads from SUSTAINABLE in a CIRCULAR WORLD: DESIGN AND RESTORE NATURAL ECOSYSTEM THROUGH INNOVATION

"Ehrlich’s insightful self-help guide will resonate with Christians wishing to streamline an overstuffed life."―Publishers WeeklyLogically, we all know our purpose in life is not wrapped up in accumulating possessions, wealth, power, and prestige―Jesus is very clear about that―but society tells us otherwise. Christian Minimalism attempts to cut through our assumptions and society’s lies about what life should look like and invites readers into a life that Jesus calls us to live: one lived intentionally, free of physical, spiritual, and emotional clutter.Written by a woman who simplified her own life and practices these principles daily, this book gives readers a fresh perspective on how to live out God’s grace for us in new and exciting ways and live out our faith in a way that is deeply satisfying.Link to the book on Barnes and NobleLink to the book on Amazonbooks, book, podcast, audiobook, author reading, author audio, self-help, how to, declutter, lifestyle

Episode 83: Becca Ehrlich reads from Christian Minimalism: Simple Steps for Abundant Living

Ignition is a book of dispatches from the frontlines of communication strategy. Matthew L. Moseley draws on his eclectic life experiences to investigate the link between success and effective communication. Whether he’s choreographing a fine dining experience at the top restaurant in America, using rock stars to register voters, helping a national chain save its reputation after a gaffe goes viral, or serving as media liaison at the epic ash-blast send-off for author Hunter S. Thompson, Moseley identifies the principles that guide communication strategies toward their goals.In extensive interviews with a wide variety of experts, including authors, fighter pilots, business leaders, politicians, and astrophysicists, Moseley tests these principles, teases out new, provocative ideas, and anticipates how forming stronger connections will help us address today’s greatest challenges. Though it tackles serious subjects, offers an illuminating perspective on the evolution of human discourse, and shares important insights on interpersonal relations, Ignition is also a good, fun read. A broad range of colorful anecdotes gives this book of philosophical wisdom and practical advice the zest of a juicy memoir.Link to the book on Barnes and NobleLink to the book on Amazonbooks, audiobook, podcast, author reading, communication, nonfiction, business, management

Episode 82: Matthew Moseley reads from Ignition: Superior Communication Strategies for Creating Stronger Connections

Are you ready to find your way out of your box?There is a moment when you realize your life is no longer your own. You made it picture perfect. You thought it would make you happy and whole. You thought you could seal the walls tight and feel safe. But the panic doesn’t pass, and the anxiety seeps in through every crack. Your pain uses perfection to hide the unraveling. But deep inside, you still hear the whisper of a voice that’s always been there, calling to you, promising that you were meant for more.In The Box, Wendy Tamis Robbins offers a window into the mental illness of an all-star athlete, Ivy League-graduate, and successful attorney. At just 6 years old, Wendy’s first panic attack sparked a 40-year struggle with a variety of anxiety disorders: generalized, social and health, eating disorders, phobias, intrusive and suicidal thoughts, and dissociation. Avoiding anything that could trigger her symptoms, she retreats into a box to contain and hide her condition. After years of living in the prison she originally constructed as her safe place, Wendy is no longer willing to limit her life to accommodate her disorders.Raw and powerful, vulnerable and intimate, The Box is both a triumphant memoir and an irresistible invitation. It portrays a courageous journey to find the source of a debilitating disorder in order to find the power to overcome it. Wendy’s experience reminds us of the redemptive power of forgiveness and the healing power of love, not just for others, but for ourselves. It is a story of courage that reframes mental illness sufferers as survivors—a powerful portrait of a woman who refused to remain caged in a box of her making. Now, the invitation is yours… if you are willing to accept it.Link to the book on Barnes and NobleLink to the book on Amazonbooks, book podcast, audiobook, author reading, memoir, self-help, anxiety, health and fitness

Episode 81: Wendy Tamis Robbins reads from The Box: An Invitation to Freedom from Anxiety

A celebrated strength trainer and trauma practitioner offers a fresh and empowering approach to healing and thriving after trauma.In this innovative title, celebrated trainer and trauma practitioner Laura Khoudari brings a fresh approach to healing after trauma, using strength training as an embodied movement practice. Compassionate, witty and fastidiously researched, Khoudari’s debut, Lifting Heavy Things, is a breakthrough title that will empower and inspire you to develop resilience and build emotional and physical strength through working out with weights, while mindful of the ways that trauma can compromise the wellbeing of the mind and body.In Lifting Heavy Things, you’ll learn about:Managing chronic painCreating the conditions for training and healingUnderstanding how trauma shows up in daily lifeUsing embodied movement practices (beyond yoga) as a tool to comfortably re-inhabit the bodyNavigating interpersonal relationships during and after the healing processWhy you don’t have to tell your trauma story (to everyone)Thriving with and moving beyond traumaWith humor, tenderness and grit, Lifting Heavy Things takes readers on a journey of personal revelation and integration, helping them to lighten their emotional burden and build deep inner strength to lift all of the heavy things that life may bring with greater ease. Link to the book on Barnes and NobleLink to the book on Amazonbooks, book, podcast, author reading, audiobook, inspirational, motivational, health and fitness

Episode 80: Laura Khoudari reads from Lifting Heavy Things: Healing Trauma One Rep at a Time

When Art Mimics Life, Somebody’s Going to Get What’s Coming to ThemHenry Lindon's flight across the north Atlantic was turbulent and sleepless. His plane has just touched down in Amsterdam, where he’s come to work as a visiting professor. Lindon is torn about leaving his troubled wife, Marylou, behind in Dallas, but relieved and excited to start a new chapter in a lively city. The taxi drops him off at an elegant building at Roetersstraat 8-1, where he’s greeted by his university liaison and soon-to-be neighbor, the lovely and spunky art professor, Bernadette Gordon. After settling into his apartment, Lindon changes clothes and sets out to explore canals and cafés, wondering what the dinner invitation from Bernadette means for his fresh start.But troubles from the past soon cross the Atlantic. Lindon discovers that notorious Dutch art forger Han van Meegeren, born in 1899, is about to play a part in Lindon’s own personal drama. With evil closing in, Lindon, Bernadette, and Marylou find that secrets of the art world may hold the key to settling old scores and putting a predator away for good.Whether you are familiar with the world of Henry Lindon from author Clay Small’s first book, Heels Over Head, or this is your introduction to his works, you’re in for an exciting and unusual international adventure with characters that will live on in your memory long after you’ve finished the book.Link to the book on AmazonLink to the book on Barnes and Noblebooks, book, podcast, audiobook, author, reading, fiction, mystery, thriller

Episode 79: Clay Small reads from The Forger's Forgery

Taking shelter from the storm one Thursday evening, rookie banker Cole Johnson is introduced to the Bistro happy hour and the charismatic Bob Vukovich. Their ensuing friendship yields young Cole insightful lessons on success, failure, women, politics, and most importantly serving the perfect martini. But, will Bob, himself, remember life's most important lesson before it's too late? This contemporary parable teaches us many actionable lessons while entertaining us with the intriguing drama of discovering the truth about Bob Vukovich. We all wish we would have had the wisdom and guidance of a mentor like Bob to show us the flavor of life. Take this narrative as a guidebook on how to open our eyes to a life of class and grace, or simply to enjoy a story about overcoming fear and choosing to get back into that game called "life."Link to the book on Amazonbooks, book, audiobook, podcast, author reading, reading, fiction, philosophy, leadership

Episode 78: Jeffrey Martinovich reads from Just One More: The Wisdom of Bob Vukovich

Fiction. Women's Studies. Environmental Studies. Winner of the Bronze 2020 Foreword INDIES Book of the Year Awards for Science Fiction. Finalist for the 2021 International Book Awards for Science Fiction. Centuries from now, in a post-climate change dying boreal forest of what used to be northern Canada, Kyo, a young acolyte called to service in the Exodus, discovers a diary that may provide her with the answers to her yearning for Earth's past--to the Age of Water, when the "Water Twins" destroyed humanity in hatred--events that have plagued her nightly in dreams. Looking for answers to this holocaust--and disturbed by her macabre longing for connection to the Water Twins--Kyo is led to the diary of a limnologist from the time just prior to the destruction. This gritty memoir describes a near-future Toronto in the grips of severe water scarcity during a time when China owns the USA and the USA owns Canada. The diary spans a twenty-year period in the mid-twenty-first century of 33-year-old Lynna, a single mother who works in Toronto for CanadaCorp, an international utility that controls everything about water, and who witnesses disturbing events that she doesn't realize will soon lead to humanity's demise. A DIARY IN THE AGE OF WATER follows the climate-induced journey of Earth and humanity through four generations of women, each with a unique relationship to water. The novel explores identify and our concept of what is "normal"--as a nation and an individual--in a world that is rapidly and incomprehensibly changing.Link to the book on AmazonLink to the book on Barnes and Noblebooks, audiobooks, author reading, reading, book, podcast, fiction, science fiction, scifi, women's, dystopian

Episode 77: Nina Munteanu reads from A Diary in the Age of Water

Tattoo magic. Rival brothers. Lost fae. A war full of betrayals.Nothing is as it seems.Fifteen-year-old Mina didn’t ask to become the center of a feud between two monster wielding, near immortal warriors and their faerie followers. Nor did she ask to be a faerie. Everything changes the night a dragon sends her nana’s home up in flames.Mina is forced into a life of lies, monsters, and magic. But as she searches for answers that might end the fighting, an enemy threatens Mina and the lives of those she loves.Link to the book on AmazonLink to the book on Barnes and Noblebooks, book, podcast, audiobook, author reading, fiction, young adult, fantasy, urban fantasy, narration

Episode 76: JA Curtis reads from Lies of the Haven (Faerie Warriors Book 1)

This unique guide details a revolutionary approach to lean systems. Whereas traditional lean techniques suffer from less-than-inspiring results, Quantum Lean (QL) rethinks this subject and provides an overdue remedy. The key to this breakthrough is that QL approaches lean systems from an entirely different perspective than conventional methods. Instead of focusing on resource utilization, QL centers on achieving efficiency from the standpoint of a company’s product. The benefits from this simple departure are vast and wide-ranging. In terms of speed, effectiveness, and sustainability, QL offers a superior process for transforming an enterprise and gives practitioners a way to avoid the shortcomings that are commonplace in conventional lean.In addition to being geared toward lean practitioners and consultants, the book is also useful for the C-suite, managers, supervisors, technical staff, and rank-and-file employees. It is intended for those who work in all economic sectors, including services, manufacturing, and government.Key Features:• Provides easy-to-understand QL analysis techniques that are much simpler than standard lean methods and offer uncomplicated rules of thumb for determining priorities and improvement targets• Details a win/win/win scenario for customers, employees, and shareholders that focuses on a company’s product, avoids conflicting objectives, and enables every stakeholder to benefit• Identifies and eliminates previously overlooked waste by analyzing operations from a QL standpoint• Shows how to gain greater buy in and sustainability for lean initiatives by avoiding employee defensiveness and creating a genuine problem-solving mindset throughout an organization.• Removes the steep learning curve often associated with conventional techniques and promotes rapid implementation from analysis to results• WAV features an overall equipment effectiveness data collection form, a time study data collection sheet, and a standard work priority method, among other valuable documents—available from the Web Added Value Download Resource Center at www.jrosspub.comLink to the book on AmazonLink to the book on Barnes and Noblebooks, audiobooks, author reading, nonfiction, management, business, reading, book podcast, podcast

Episode 75: Sean Fields reads from Quantum Lean: Taking Lean Systems to the Next Level

In the modern age of remote working and flexible work hours, why have most office spaces remained relatively unchanged for decades? In Where is My Office?, Chris Kane draws upon his extensive knowledge and experience in commercial property to investigate the new-found significance of innovative corporate real estate thinking in the modern workplace. With the rise of agile working, hot-desking and new technological innovations, the traditional office space no longer serves the needs of the modern workforce. With a foreword from Mark Thompson, CEO of The New York Times, this fascinating book highlights the bold new solutions to workplace practices which have the potential to invigorate employee productivity while simultaneously trimming excess costs.Chris poses his ground-breaking 'Smart Value' formula which underpinned the success of his redevelopment of the property portfolio of the BBC, and which can be adapted to enact meaningful and lasting organizational change in any business. This formula is supported through in-depth case studies from Chris's prestigious career, while interviews with prolific industry insiders such as Ronen Journo, SVP of WeWork and Mark Dixon, founder of Regus, provide fascinating insights into the ground-breaking strategies that are transforming the commercial property sector. Where is My Office? is a must-read for any business leader looking to revitalise their workplace and develop a greater understanding of the beneficial impacts that innovative workplace strategies can have upon their organization's success.Link to the book on AmazonLink to the book on Barnes and Noblebooks, audiobooks, author reading, nonfiction, management, business

Episode 74: Chris Kane reads from Where is My Office?: Reimagining the Workplace for the 21st Century

Can you sell with integrity and still make a profit? Yes!In Selling Ethically: A Business Parable Connecting Integrity with Profits, author Joel Malkoff--a.k.a. the Ethics Giver--reveals the powerful and surprising link between business ethics and profits.Drawing on the wisdom of biblical sages, modern thought leaders, and the tenets of Malkoff's faith, this heartfelt and relatable business parable is inspired by experiences from the author's own business career.Having generated more than a half-billion dollars in sales, Malkoff proves that ethical business conduct isn't just the right thing to do--it's essential for:• building better customer relationships • selling more products and services via customer referrals • increasing your sales revenue and profits In Selling Ethically, business executive David King, the parable's protagonist, has a near-death experience; he suddenly finds his life--and his business career--on trial in a heavenly court. There, he fights not only to defend a lifetime's worth of business decisions-but for the ultimate fate of his soul.King's journey leads to powerful professional and personal discoveries and the realization that ethical business practice and profits are inextricably linked.Link to the book on AmazonLink to the book on Barnes and Noblebooks, book podcast, audiobooks, nonfiction, business, author reading, sales

Episode 73: Joel Malkoff reads from Selling Ethically: A Business Parable Connecting Integrity with Profits

Flow To Learn offers weekly ideas for parents & educators to encourage the flow state of optimal learning in children and themselves.Flow To Learn is an uplifting, illustrated guide with 52 weeks of insights into flow states, mindful support, and practical suggestions to create inspiring play and learning environments. Child-led learning opportunities readily entice children to focus deeply, which boosts their love for learning, creativity, and well-being while freeing up the adult’s time.Have you seen your child focus so deeply that they lose themselves in a task?When did you last lose track of time because you were having so much fun?What did you spend hours doing as a child? Do you remember that feeling?Flow is the focused, fulfilling state of learning that children and adults naturally experience during play, movement, and hands-on activities they love. In flow, we feel alive, we are authentically interested and deeply absorbed—and this is how we learn best and achieve more!FLOW (in order) TO LEARN invites parents to reinvigorate their life with children using practical elements and compassionate insights from child development, psychology, and child-centered education to bring the joy and inspiration of learning in flow into their homes.Explore the 52 inspiring chapters to enrich every week of the year:✩ Create activity stations in your home to free up your time while strengthening your child’s intelligence and mental health✩ Discover your child’s vibrant inner world, and support them through the ups and downs of childhood✩ See children as guides to your own flow state to bring more fun, meaning, and purpose into your livesEach of the 52 Weeks offers two parts: first, you will find reflections and information about flow, then an array of practical suggestions, “Try This,” on how to facilitate flow in life with children.Some Weeks offer authentic and encouraging insights from an experienced mother who incorporates the flow-parenting approach with her family.Throughout the book, you will be delighted by the many illustrations of children and adults learning in flow.Link to the book on Amazonbooks, audiobooks, author, book podcast, author reading, authors read podcast, nonfiction, parenting, advice

Episode 72: Carmen Viktoria Gamper reads from Flow To Learn: A 52-Week Parent's Guide to Recognize and Support Your Child's Flow State – the Optimal Condition for Learning

Coping with cancer is hard. It is an emotional ordeal as well as a physical one, with known and somewhat predictable psychological responses. And yet, patients often feel isolated and alone when dealing with the stress, anxiety, depression, and existential crises so typical with a cancer diagnosis.The Big Ordeal, written in collaboration with a psychologist and two oncologists, tackles the emotional side of the experience head-on, to help newly diagnosed patients and their loved ones anticipate, understand, and deal with the psychological turmoil ahead. Based on interviews with scores of patients and experts across a variety of fields, combining patient stories with medical insights and advice from those who have been there, and structured around the typical phases of the process, this book is an accessible resource for anyone who receive a cancer diagnosis.Link to the book on AmazonLink to the book on Barnes and Noblebooks, book podcast, author reading, author, podcast, self-help, nonfiction, health and wellness

Episode 71: Cynthia Hayes reads from The Big Ordeal

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