John Peckham and Tiana Brown will help you discover the top 4 best practices your teams can adopt by establishing a commitment to operational alignment. Business unit assessments should be an... The post Tiana Brown of CCG on Maintaining New Best Practices appeared first on CCG Catalyst Consulting Group.

Bank-Fintech Fusion

Tiana Brown of CCG on Maintaining New Best Practices

What is change management and how is it implemented? To successfully implement process improvement, everyone must be on board and committed. Tune in as Tiana talks about the importance of... The post Tiana Brown of CCG Catalyst on Implementation of Change appeared first on CCG Catalyst Consulting Group.

Tiana Brown of CCG Catalyst on Implementation of Change

Tiana will be joined by John Peckham, fellow Principal at CCG as they walk through how to execute on areas of opportunities. We have a choice to continue, change, or cancel... The post Tiana Brown and John Peckham of CCG Catalyst Consulting on Identifying Areas of Improvement appeared first on CCG Catalyst Consulting Group.

Tiana Brown and John Peckham of CCG Catalyst Consulting on Identifying Areas of Improvement

Tiana will discuss how to diagnose the health of your business unit by covering three important areas of business: process, risk, and client services. Listen in to understand how to... The post Tiana Brown of CCG Catalyst on the Business Process Assessment appeared first on CCG Catalyst Consulting Group.

Tiana Brown of CCG Catalyst on the Business Process Assessment

Listen to Tiana Brown, principal at CCG Catalyst discuss the three key steps to follow to identify your business unit’s role in supporting the overall enterprise strategy. Knowing the purpose... The post Tiana Brown of CCG Catalyst on Identifying Your Business Unit’s Purpose. appeared first on CCG Catalyst Consulting Group.

Tiana Brown of CCG Catalyst on Identifying Your Business Unit’s Purpose.

The baby boomer generation, the generation that created modern technology as we know it. Baby boomers are getting ready for retirement and have a lot on their minds. The current... The post Tech Tuesday: Financial Wellness for Retirees appeared first on CCG Catalyst Consulting Group.

Tech Tuesday: Financial Wellness for Retirees

Ismail Chaib and the Open Bank Project have been working on open APIs for banking since before the word “fintech” was even a thing. In the early days he had... The post Podcast: Ismail Chaib of TESOBE on the Era of Open Banking appeared first on CCG Catalyst Consulting Group.

Podcast: Ismail Chaib of TESOBE on the Era of Open Banking

Kris Hansen has a dual role that may be unique in financial services. He is Chief Technical Officer of both the Canadian challenger bank Koho and the early-stage fintech investor group Portag3 Ventures, also Canada-based. These roles give him an overview of the entire fintech funding landscape. He also knows intimately, perhaps painfully, how banks actually work. Earlier in his career he was Director of Solutions Architecture for RBC, and in this role he mapped out the entire operations of a bank. He could pull out a piece of paper and diagram the workings of a bank in minutes. This insight allows him to do things differently at Koho and not be stuck, as he put it, “in the constructs of the 70s and 80s.” Listen to this episode to hear Hansen discuss the Canadian banking and fintech scene, how banks can build things differently and better, and the outlook for venture funding for today’s up and coming startups.

Kris Hansen of Koho on How Banks Can Do better

Naveen Jain has been using his analytical chops to solve problems for credit unions for years. The number of credit unions may have shrunk by almost 20% in the last five years, but the industry is not exactly in crisis. The most progressive institutions, Jain says, continue to grow their assets. Part of being a progressive credit union is working successfully with fintechs. Credit unions bring highly trusted relationships with members, a viable economic model and crucially, for the progressors, a willingness to adapt and change. Progressive credit unions can often make decisions faster than banks, and are therefore highly attractive partners for fintech innovators. Listen to this podcast to hear about Jain's work at CULytics, and the opportunities credit unions have to help put new technology into the hands of consumers.

Naveen Jain of CULytics on the Power of Progressive Credit Unions

MANTL provides a suite of products for banks and credit unions, but it's best known, COO Raj Patel says, for its account-opening software. MANTL can interface with any core and be up and running quickly to help financial institutions begin bringing in customers the only way that matters today -- through their smartphones. The crisis for banks and credit unions -- and an upcoming episode of this podcast will focus specifically on credit unions -- is that younger customers, both millennials and Gen Z, overwhelmingly choose one of the Big 4 banks -- 45% of millennials bank with one of the four, according to Patel. They do this because the big bank apps offer convenient features, not least the ability to open an account from the app. Listen to the podcast below to hear more of Patel's insights on the community banking and credit union spaces. One trend he pointed out was that community banks are pooling resource to share a CTO between them, which is a new spin on outsourcing tech talent.

Raj Patel of MANTL on Saving Community Banks

Mimi Salcedo is cofounder and Chief Product Officer of Instnt, a tool for onboarding customers, including nontraditional customers. "I believe that technology mirrors the people that build it," says Salcedo. This means you can see her all over the fintech landscape, particularly at Simple, where she built several pieces of the legendary challenger bank that launched a thousand imitators. "Technology doesn't solve problems, people solve problems," Salcedo says.  She is a firm believer in working with a diverse team, and this was one of the core tenets of Simple as well as Instnt. A diversity of viewpoints helps build products for all kinds of customers, and broadens access to financial products. She also sheds light on how banks and fintechs build products together. Listen to Salcedo's conversation with Bank-Fintech Fusion to hear exactly how fintech products are built, and how the product is influenced by the builders.

Mimi Salcedo of Instnt on Products for the People

"I think we probably overestimated the short-term impact of fintech," says David Rasson, who is the Center of Expertise Lead for ING's Innovation Center in Belgium and the Netherlands. "But we underestimate the long-term impact." Rasson's group deals with startups in all stages, from investing to bringing them into Fintech Village, the bank's accelerator program, and helping them work on problems alongside bankers and eventually, perhaps, become part of the bank's suite of products. Listen to hear how ING is positioning itself to reap maximum advantage from the wealth of global fintech startups.

David Rasson on Embracing Change at ING

 Pat Valentino describes her background in banking as “long and colorful” and she certainly has done just about everything there is to do in the space. She has worked for small banks, giant banks, regulatory agencies, technology vendors, and is now Chief Relationship Officer at a consultancy, CCG Catalyst, which sponsors the Bank Fintech Fusion podcast. It's no secret that banks today need to take a cue from the fintech companies focused on customer experience, Valentino says. She discusses the appeal of the user experience that defines so much of fintech, focusing on some of the earliest disruptors, alternative lenders. Banking needs to continue looking at problems from the consumer point of view, and this is where fintech companies can play an important role. But banks still need to operate their business profitably, and this is where they in turn can help fintech partners. Fundamentally, Valentino advises that banks need to go to "back to the basics with an eye to the future."  

CCG Catalyst's Pat Valentino Says Banks Need to Get Back to the Basics

Matt Harris is often asked about the history of fintech, and rightly so -- as one of the earliest investors in the space, he witnessed its creation more than 20 years ago. He was drawn to its complexity, and to the possibilities for better use of data. For the person on the street, fintech can be difficult to understand, explain, or predict, and this seemed to him to create a naturally defensible environment for an investor. He is now focused, naturally, on where fintech is going. In a recent two-part article in Forbes he outlined fintech's future as part of the tech stack with which new companies will be built. This is what some have called embedded fintech -- every company can be a fintech company with enablers like Finix and Plaid. In this episode one of the founding fathers of fintech discusses where financial technology has come from and where it is headed, and what that means for the banks that are fellow travelers on this journey.

Matt Harris of Bain Capital Ventures on Fintech's Future

 Chris Reid, executive Vice President, North America Services at Mastercard, caused quite a stir at Money20/20 in November when he dropped some sobering facts on stage. Mastercard, he said, is stopping 700,000 attacks every hour. "35% of all web traffic is fraudulent," he said. "49% of all login attempts are fraudulent." But despite these frightening numbers, Reid is upbeat about his work, and one of the things that cheers him up are the advances made by cybersecurity startups, whose participation he welcomes. Mastercard has a strong history of engagement with the startup community, having acquired a number of startups over the years, and operating its global Start Path program that helps scale startups in Mastercard's ecosystem. Reid spoke of his background in retail and the pressing need to always design financial products with security at the center. 

Mastercard's Chris Reid: Fighting Fraud Side by Side with Startups

BFF is a podcast about the opportunities, risks, struggles, and successes inside bank/fintech partnerships.

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Bank-Fintech Fusion

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