Increase client retention with a luxury Client Experience

Behind the Design

62. Luxury Client Experience

In my opinion, the most common characteristic of entrepreneurs is their drive to pave their own path. We saw the box that society had made for us and were like "nah, i'm good" and literally MADE our own life out of passion and a drive for life. And this is what I'm chatting about today with the amazing Brittany Tucker. Brittany is a life coach and motivational speaker who empowers women to ditch society's checklist so they  can fully step into the woman they were created to be. In this episode we talk about being the "all-american girl" and then quitting corporate to travel the world, how to discover what truly makes you happy and embodying that every day, different types of self-care and rest, and that it's okay to change your mind. I'm SO excited for you to listen to this episode, Brittany truly embodies the essence of a motivational speaker and can't wait for you to dive in! https://www.brighterwithbritt.com/ https://www.instagram.com/brighterwithbritt/

61. Outside of the Box with Brittany Tucker

Here's the thing, you're the expert. Clients are coming to you because you are an expert in what you do and they cannot produce the same outcome on their own - so charge accordingly. As you continue working with clients, your process, skills, team and everything you're doing is being refined and you will be better by the next time you start working with a new client, so it's important to increase your prices as your skill increases. In today's episode I'm sharing why you should increase your prices, when the "right time" to increase your prices is and answer how the best way to do it is.

60. Building a Team

59. Increasing Your Prices

Liz Spears is a marketing coach and consultant teaching purpose-led women how to promote their business online with authenticity, magic and magnetism. In this episode, we chat about omnipresent marketing strategies, how to easily create content that converts and implementing a seamless strategy that doesn't make you want to pull your hair out. Liz and I connected on Instagram and now have followed each other's journey's, so I'm so excited to have her on the podcast! Links: https://lizspearsmarketing.com/ https://www.instagram.com/lizspearsmarketing/

58. Purpose-led Marketing with Liz Spears

Dr. Amanda Chay is a time & business strategist helping entrepreneurs get their time back by maximizing efficiency with your team and business. She also runs + owns a naturopathic clinic, a supplement company + runs a coaching business, so if anyone knows how to manage their time, it's Amanda. In this episode we chat about how to establish goals for maximum revenue without spreading yourself too thin + working less, what burnout is + how to avoid it, the best way to structure your days for maximum productivity + how she runs multiple businesses while still getting to ski any chance she gets. Amanda is a wealth of knowledge, I've already implemented some of her tips from this episode, and I'm so excited for you guys to hear it! https://dramandachay.ca/ https://www.instagram.com/dramandachay/ https://www.instagram.com/naturalpathclinic/ https://www.instagram.com/enlivennaturals/

57. Avoiding Burnout with Dr. Amanda Chay

Growing up is not a right, it's a privilege. And every single day you spend on this earth is a gift and should be treated that way. I love clean slates and although I love a good new years resolution, I prefer to use my birthday as the marker for setting new intentions and celebrating another year of being alive. Amidst a global pandemic, 27 was the biggest year of my life with really really huge life and business milestones along with some tough, but loving lessons I learned. As I look forward to a new year, I thought I'd share the top lessons I learned this past year, what I'm looking forward to this year and some tips on how to set intentions for a fresh start. Links mentioned: https://currentdesignstudio.com/designed-to-scale https://currentdesignstudio.com/design-biz-accelerator

56. Milestones + Lessons I Learned in My 27th Year

I'm going a little Amanda Frances on ya today and sharing an audio snippet from one of our Designed to Scale mastermind calls that's all about embodying your next-level self in business + life. Something we're constantly growing towards in this group are the mindset shifts + energy elevations you have to make as you scale your business past multi-six figures + in this lesson I'm walking through a practice to do every day that will help you fully embody this. Scaling a business is not just about numbers + sales + as you grow into the multi-six figures + beyond, the energy + mindset work becomes just as important as the systems you're implementing, so I'm excited to share with you a little taste of what this looks like. https://www.instagram.com/carabarone/ https://currentdesignstudio.com/designed-to-scale https://currentdesignstudio.com/design-biz-accelerator 

55. Embodying Your Next-Level Self in Business + Life

You know that feeling when you get off a discovery call and that client just "felt right"? You chatted easily and are both as equally as excited to work with each other - we love those clients and there's no reason that every single discovery call shouldn't be just like that. I believe that no matter what stage of business you're in, it's important to know everything and anything about the client's you're serving + constantly elevating that clientele as you uplevel your business. In today's episode, I'm going over how to know someone is a "hell yes" client, how to find this ideal client in different stages of your biz + establishing a marketing strategy to connect with those clients.

How to Make Every Inquiry a "Hell Yes" Client

Want to stop getting on discovery calls with people who think you're too expensive and actually work with clients who hurl their credit cards at you? I've got ya. When your brand is misaligned you can feel like... ??You're getting on discovery calls with less-than-ideal clients. ??Your content is more "inspirational" than high-converting ??You're confused on how to streamline your message to connect with your audience ...and don't even get started on your website The root of this frustration stems from speaking to too broad of an audience of not the exact right people - that's where defining your niche comes in. I know, I know, this is a buzzword in the business world that comes up often, but it's the key to going from hot mess online to THE aligned goddess in your space. I personally have niched down to a specific market, and in this episode, we're chatting the importance to defining your niche and how to do it.

53. The Importance of Defining Your Niche

Jill Wise is a Brand Strategist, copywriter, business advisor + fellow wine lover who believes everyone should wake up every day doing what they love. In this episode we chat about mindset shifts + practices for high-level entrepreneurs, internal business strategies that helped her go from freelancer to business owner + productivity hacks to focus on scaling your business. We also chat about why and how Jill will retire her husband (a topic I love to chat about) and how she manifested her dream home. This interview is probably one of my favorites to date and I think it will be yours too.

52. High-level Mindset Shifts, Manifesting a dream home + business strategies with Jill Wise

This is definitely the top question that I get from you guys, so I thought it deserved it’s own podcast episode. When it comes to putting prices on your website, there are two different views on it and in today’s episode I’m sharing those two very different views and my personal opinion on this topic that I think will have you making a change to your website immediately.

51. Should I put my prices on my website?

50 episodes!! Woo hoo! Recording these episodes up to now has been so much fun and to celebrate you and this amazing community I thought it’d be fun to do a Q&A. The questions that you sent in are so good and I’m so excited to dive into them. From business to finances to relationships, we’re getting into it today.

50. Ask me anything! Business mistakes, budgeting, relationships + more

Welcome to Behind the Design Podcast, your digital version of coworking that takes you behind the scenes on how to create an authentic brand, build an intentional business and live a life with purpose every single day. I’m your host and brand guru, Olivia Sylvestro, equipping you with the tools to wake up everyday doing what you love and make money doing it. Topics ranging from business strategy to brand design to sound bowl healings, you’re in to learn about the emotional side of building a mindful life and business. With new episodes every Wednesday, Behind the Design is serving as a raw,

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Behind the Design

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