Nathaniel Schooler 0:09 Sam Morhaim has helped startups create and deploy ideas into reality. From web and mobile applications to IoT and everything in-between. His skills have been applied in many industries like Healthcare, Marketing Automation, and FinTech and for clients of all sizes from startups to Fortune 500's. And this is a really, really interesting conversation that we have here. Sam is Founder & CEO Vantage IO Well, it's really great to speak to you Samuel. I'm quite interested to learn about what you've been up to after the after the amazing startups you've been involved with over the last few years. Sam Morhaim 0:59 Thank you for having me. WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 1:02 My pleasure. My pleasure. So, in in business, obviously, I mean, I know we're gonna we're going to talk about digital transformation, we're going to talk about startups, right? But also ftse five hundreds and stuff, because I know you've been involved in quite a bit of technology within those as well. But best place to start is probably resilience at work, because to building you know, building any business or even starting a new job is tough, right? So we need to kind of work really, really hard to not be depressed, right? Sam Morhaim 1:35 Yes. Yeah, absolutely. So how do you do that? Definitely. The the mindset is extremely important. I actually you don't know this because we're on a phone call. But I wear a bracelet for the last few months. It's basically says be positive. And on the other side says no negativity allowed. And really, every morning you have to wake up And and have a fresh mindset and not let any any obstacles or rejections throw you down so that you can continue doing the things that that are going to work, you need a lot of hope and a lot of vision to move your idea forward and be able to make it through until until it gets fulfilled. And there is there is no entrepreneur or no business in the world that hasn't had a fair dose or even an amount dose of awareness. So so they need to always be positive and be extremely resilient in order to to transform those ideas into reality. Yeah, Nathaniel Schooler 2:39 yeah, I'll agree with that. I talked to so many people, IBM and Microsoft and things like this. And a lot of the time they actually say that it's great to have someone who you can speak to someone who they might not be a mentor, they might not be a coach, but they might just be like an advocate of yours, for example, within the business or even just a friend you can talk to I mean, I think that really can Help, you know, Sam Morhaim 3:01 core right? Yes. And so it's different for for entrepreneurs work. If you're if you're an entrepreneur, if you're an employee working in a company you want to, to stand out, you typically my experience has been to always find, like you said, not necessarily a mentor but it's always having that that person that has your back that has your, your your best interest in mind, and you can rely on them and it's like your internal call not colleague by your internal partner that can help you propel forward inside an organization. When you're an entrepreneur, you definitely need that because there's people that complain a lot about isolation being alone being, you know, working seven days straight on the computer and not even seen on, you know, anybody's faces. But it's extremely important to always have an external connection, even if it's a family member or friend, or hopefully, you know, a successful business person that can guide you and can at least check with you every month or every quarter and make sure that you're being accountable for your your goals and your objectives. Nathaniel Schooler 4:10 Yeah, that makes a lot of sense. I was talking to a gentleman the other day, actually in another one of these expert interviews, and he was saying how, you know,

Build Business Acumen Podcast

Episode 65 - Resilience at Work + Digital Transformation and IoT + Raising 1 Billion For Startups with Sam Morhaim Resilience at Work + Digital Transformation and IoT + Raising 1 Billion For Startups with Sam Morhaim – Episode 65 –

So today I'm joined by Stephen Gillen, and he is the CEO and executive producer of Shooting Stars Events. Recently, he was nominated by the UKs peace ambassador for the 2020 'Sunhak' International Peace Prize. Nathaniel Schooler 0:39 Stephen Gillen is a globally successful entrepreneur, Stephen Gillen is an award-winning international public speaker and film-maker. He is a successful author, director, and producer. His documentaries have been viewed in over 140 countries worldwide. There has been wide global media coverage on his work and life journey. On the 29th May 2019, Stephen had the great privilege of being nominated by the UK Peace Ambassador for the ‘Sunhak’ International peace prize and works closely on many innovative, global & humanitarian initiatives. One of these is on the board of UniPharma, a global pharmaceutical company which is the exclusive producer/distributor of a new revolutionary medical device, whom Stephen is also Ambassador, that is set to alleviate the suffering of and save hundreds of thousands of lives worldwide in the open wound industry. So we're going to talk about mentoring to start with welcome, Stephen. WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Stephen Gillen 0:44 Hi. Hi. Hi, Nathaniel. Thank you for having me. Yeah. It's a great joy. My pleasure. Nathaniel Schooler 0:50 My pleasure. So where do you start with mentoring? I mean, this is, let's start at the beginning, right? Because there's a bit of confusion, isn't there between mentoring, tutoring, coaching, and that kind of thing? So how would you distinguish between mentors, coaches, and advisors as well? Because they're sort of interlinked? Stephen Gillen 1:12 Yes. I mean, that is a great place to start, you know, is to get the specifics of this, and what is the difference? You know, because this translates really into everything that we do as people in the exchanges and the communication that we have, really, but the roles for this are quite defined. And they're quite specific, you know, in the sense that a mentor really is a long term kind of expert, who would school support and pass on knowledge and expertise to the protege or mentoring in a specific subject. So that would be there. Whereas a coach is more short term and more loosely based array of different stuff, which would be brought into that arena. Nathaniel Schooler 1:57 Okay. So a coach would be more sort of someone who would come into your life and help you get over a specific problem that you might have. Where a mentor is someone more kind of longer term on the whole? That's right. Stephen Gillen 2:11 Yeah, that would be the way to look at it. Nathaniel Schooler 2:13 I've personally, I've had all sorts of different coaches over the years, and, from people who sort of specialize in neuro linguistic programming, you know, all sorts of different people to help me to kind of evolve as an individual, you know what I mean? And it's amazing, the kind of problems that you seem to just absorb in your brain that stop you from achieving things, they just hit you, you know. Stephen Gillen 2:43 Yeah, I mean, look, this is a fascinating subject. And, you know, I have wonderful, wonderful stories about there, in, you know, in the sense, I mean, on my entrepreneurial journey, years ago, I've been, I'm drawn to one story of one of my first mentors. Now, you know, he was aged 40 at the time, you know, and it sold his scaffold in company, him and his partner at the time for 13 million pounds. So they had 50. So this was someone who really done it at a really, you know, early age, and there was a really wonderful person, obviously, very shrewd, and business, you know, and when I walked through that door using years ago, he, you know, he, he, he looked at me, you know, we had a few exchanges, and he said, Stephen, okay, I only want you to change one thing. I said, Okay.

Episode 64: Mentoring with Entrepreneur & CEO Stephen Gillen Mentoring with CEO and Entrepreneur Stephen Gillen – Episode 64

Today I'm interviewing Laura Gassner Otting and she is a confidence catalyst who works with leaders, entrepreneurs and change makers to help them get unstuck and accomplish extraordinary results. Her new book "Limitless - How to Ignore Everybody, Carve Your own Path and Live Your Best Life." Limitless deputed at number two on the Washington Post's bestseller list, right under Michelle Nathaniel Schooler This is a really interesting episode, and we're really talking about growth thinking here. And I think you're going to love it. It's lovely to speak with you, Laura. WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Laura Gassner Otting 0:58 So it's great to be on Nat. Nathaniel Schooler 1:01 So I know you gave me this amazing title that you thought would be really, really helpful for this. Laura Gassner Otting 1:07 I think it might have been ignore everybody carve your own path and live your best life. Nathaniel Schooler 1:13 Yes, that's, that's what it is. But like, a lot of the people listening to this are going to be, you know, in organizations, they get to have to deal with people. So how do you kind of ignore everybody and do that was holding down a job. Laura Gassner Otting 1:30 So it's funny that you say that because this this, the book was originally titled:- "Purpose, How to do Work that Matters." And, you know, that's kind of a boring title. He really wants to buy a book called purpose, how to do work that matters. But we all want to feel limitless. And the way to feel limitless is to not be limited by everyone else's expectations of what success should be. So the idea behind the title of the book:- "Limitless: Ignore Everybody Carve Your Own Path, and Live Your Best Life, is that has to start by throwing out everybody else's definitions of what success should be. Now, obviously, there are people in our lives that we have to listen to. But we also get a choice about who those people might be. If if we're working in a corporation, and we don't think our boss is right about something, we might have an option to talk to somebody else, we might have an option to look for another job, you might have an option to go within the organization and find a different type of job inside of the same employment. But we have choices in our life. But even more so than that where we are today. I think it starts by asking, Who gave us these definitions of success way back, when that told us to go to the right school, pick the right trade, pick the right college, go to the right University, get the right job, you know, go to the right, you know, have the right house, have the right spouse, etc. And then we look around and we say, Well, if I checked off everyone else's boxes of success, and I have a job that, you know, on paper looks right and resume that on paper looks right? Why do I still feel like something's missing? Why am I part of the two thirds of the workforce that are disengaged in my work? And that starts by figuring out what success actually means for us? And then going towards that instead? Nathaniel Schooler 3:17 Yeah, yeah. So So really, all of that stuff is just come in, when I was growing up, my dad was like, you got to go to university, you need to get good grades, you know, and, and the pressure that you feel from that sort of idea of someone else, there is their idea, isn't it? It's not? It's not necessarily what you have to do these days to be successful, certainly, in your own eyes, right? Laura Gassner Otting 3:41 Absolutely, you know, we could be really good at being successful, as defined by other people and not feel like successes, I spent 20 years interviewing people, as in the world of executive search. So I was interviewing people for C suite positions, these are the top of their games they had on paper success, but they weren't happy. And I was, you know, as evidenced by the fact that they were sitting in m...

Episode 63: Pushing Past Doubt to Create Limitless Possibilities with Best Selling Author Laura Gassner Otting Pushing Past Doubt to Create Limitless Possibilities with Best Selling Author Laura Gassner Otting – Episode 63

In this episode Max shares the secrets of successful learning and giving feedback and you will understand so much more about Lessonly as a business and how he managed to get to grow to over 2 million users! In this interview we learn more about successful learning and giving feedback Max Yoder CEO and co-founder of Lessonly – “The powerfully simple training software that helps teams learn, practice and Do Better Work.” And don't forget to buy Max's new book. Do Better Work :- here :-  Checkout our Previous Interview :- Compassionate Communication Delivers 2 Million Users with Max Yoder – Episode 24 WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:10 Today, I'm interviewing Max Yoder. And he is the CEO and co founder of Lessonly, the powerfully simple training software that helps teams learn, practice and do better work. And he's actually grown that to 2 million users. So he shares some great insights here! Well it's great to speak with you again, Max! Max Yoder 0:47 Nat good to be back. Thank you for having me. Nathaniel Schooler 0:50 My pleasure. My pleasure. You shared so much value last time, that I just thought it'd be rude not to really to be honest. Max Yoder 0:56 But was, it was nice to hang out. We need to hang out twice. And we can hang out three times. So we're on a good trend now. Nathaniel Schooler 1:01 Exactly. I'd like to hang out more it would be cool, man. It would be very cool. Max Yoder 1:05 We are doing a pretty good job, aren't we? Nathaniel Schooler 1:06 Yeah. So today, we're going to talk about learning and development initially. And I know because you run you run Lessonly, you know hell of a lot about this! A lot more than I do. So I'm going to let you kind of take the floor, really? And tell me tell me what you know, Max? Max Yoder 1:25 Yeah, so over seven years of building Lessonly, we've learned a lot about training because we make training software. So we help people ensure that their training programs are rich and successful and driving return on investment. Over time, we learned that everybody had the same question. And that question was, what am I missing? So people were running training programs, but they didn't know if they were hitting all the beats. So what we did was we took it upon ourselves to make sure that we spelled out what all the beats were. When I say beats what I really mean are like the steps in a successful trading program. If you're doing these steps, you're probably doing it well. And then then filling in kind of details with each one of those steps. We call it the better work training method, because lesson is all about helping people do better work. So this is our training method for better work. And it's a six step method, it starts out with assessing your team and what it needs. So a lot of times in the assessment process, when you kind of figuring out what do we need to train on, you talk to managers a lot. And then you roll out a training program, we highly encourage you to both speak to managers, and also contributors, because contributors know what they need. So sitting down with contributors, doing some quick interviews and saying things like:- "What are you missing? What keeps you up at night? What question do you not want to be asked? Then if we could enable you on that answer, you feel a lot more comfortable, get that feedback, find the place where there's some overlap, you might find out that cross selling rates and your business needs to go up. So we're able to sell a product we were not able to cross sell. And you might find out that that's something that is affecting both employees and the management team. The management team doesn't hit that number, nobody gets nobody feels successful. If the individual contributor hit that number, they don't feel successful, they also don't make as much money.

Episode 62: Successful Learning and Giving Feedback Insiders Story with Max Yoder CEO of Lessonly Successful Learning and Giving Feedback Insiders Story with Max Yoder CEO of Lessonly – Episode 62

Nathaniel Schooler 0:05 So today I'm joined by Stephen Gillen, and he is the CEO and executive producer of Shooting Stars Events. Recently, he was nominated by the UKs peace ambassador for the 2020 'Sunhak' International Peace Prize. Nathaniel Schooler 0:39 Stephen Gillen is a globally successful entrepreneur, Stephen Gillen is an award-winning international public speaker and film-maker. He is a successful author, director, and producer. His documentaries have been viewed in over 140 countries worldwide. There has been wide global media coverage on his work and life journey. On the 29th May 2019, Stephen had the great privilege of being nominated by the UK Peace Ambassador for the ‘Sunhak’ International peace prize and works closely on many innovative, global & humanitarian initiatives. One of these is on the board of UniPharma, a global pharmaceutical company which is the exclusive producer/distributor of a new revolutionary medical device, whom Stephen is also Ambassador, that is set to alleviate the suffering of and save hundreds of thousands of lives worldwide in the open wound industry. Nathaniel Schooler 0:39 WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:39 So we're going to talk about, we're going to talk about business etiquette, which I think is a really interesting topic. And this is a tricky subject for me, because we're global now right? So just as an example, my Dad when he used to run the winery, he had the Japanese come around. Because we used to sell rose petal wine in Japan. Okay. To to Mitsukoshi, the top department store chain in Japan. So these guys from Mitsukoshi came to England. And they came to the winery, like eight or nine of these guys. And each one of them bowed to my Dad and handed him a business card, right. Nathaniel Schooler 1:29 My Dad's like, what am I going to do? If I do this wrong....! Then this business card, right? Could be the death of this customer. So they've all they've all given him a business card. So what he did is he got a diary. And he got each business card. And he and he literally just put it right there in this diary. And then he looked at the card, he looked to the person and he and he nodded. And I think he said something in Japanese, he took a note and then he put the card in there. And then he folded that over that page over in his diary. And then he and then he took the next one. Yeah. And he didn't put that away in his pocket, you see, because if he had taken that card and put that in his pocket, it would have been an insult to the Japanese. Right? Yeah. So that's just one example of business etiquette, right. Stephen Gillen 2:18 This is a this is a massive topic. And, of course, you know, the do's and don'ts we could talk about all morning. But that's a really interesting story. But you know, what I take from that in a simple way. Because we have to make things simple. Because look, this is a massive subject. And, you know, we can go into a little bit about CSR, corporate social responsibility, which is a driver for this, you know, because it does affect it, but it kind of comes in, and then it borders on, you know, then there is work, it does it has, it has an influence here. And really, I have noticed it is there. Stephen Gillen 3:01 Maybe not one that you would notice, but it has a kind of funny influence, in a sense, because these practices are really being integrated as society moves forward. I mean, you know, it's about this political correctness is another one. Yeah. Which can be closely. Yes, but this is kind of the same branches of the same tree. Where does it start? On? Where does it end? Really, and it really is ongoing, right. So you know, this word etiquette, there's communication etiquette, there's email etiquette, there's dining etiquette, this all relates to business to know and it goes on and on and on, you know,

61: Business Etiquette - with CEO Stephen Gillen Business Etiquette – with Entrepreneur and CEO Stephen Gillen Episode 61

Customer service and retention are so important and Jon Bostock Co Founder of Trumans shares his leadership insights from nearly a decade at General Electric and his time at Big Ass Fans before they sold for 500 Million USD. Trumans is disrupting the cleaning category with a innovative new range of cleaning products, reducing wastage and environmental damage. "Fast Company has honored Truman’s as part of its World Changing Ideas Awards, which were announced today. Launched just two months ago, Truman’s brings stark simplicity to the $30 billion home cleaning products industry. The company’s lineup of four cleaners, which are shipped directly to customers, tackle virtually all of a home’s hard surfaces. Beyond convenience and simplicity, Truman's boasts today’s greenest cleaners by offering patented refill cartridges that eliminate single-use plastic bottles. All you do is fill your bottle with water and pop in a cartridge. When the bottle’s empty, admire your cleanliness and simply refill the same bottle with water and a new cartridge. To compare carbon footprints, it takes 31 semi-trucks filled with ready-to-use cleaners to equal just one semi-truck of the equivalent of Truman’s refill cartridges." Also you may want to checkout this episode:- Revenue Blindspots with Bryan Eisenberg – Episode 12 To learn more about Jon Visit Trumans here WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:23 So today I'm interviewing Jon Bostock. And he co founded a direct to consumer cleaning company called Truman's - aiming to upend the state cleaning industry with conveniently delivered easy-to-use products that replace single use plastic bottles. Jon brings leadership experience from nearly a decade at General Electric, followed by his time shepherding the 500 million US dollar sale of Big Ass Fans in late 2017. And he shares some great insight here. Let's dig into the interview. Well, it's great to meet you, john. And I'm quite interested in learning a bit more about you. Bryan Eisenberg speaks very highly of you. Jon Bostock 1:07 You know, Bryan is a brilliant guy. And I'm super honored and humbled that that Bryan says nice things about me, I love his book Be Like Amazon, I've learned a lot from it. When you look at the businesses that I've either run, or now created a lot of the principles that are in the book you find them in everything we do. One of the things I love is this idea that you've got to be close to the customer. And it's all about authentic relationships within that customer experience. And so, you know, humbled by what Brian says and super excited to meet you. And looking forward to the conversation. Nathaniel Schooler 1:42 Likewise. So today, I think we're going to talk about customer service and retention. There's me, I'm having to check over there because I got so many things going on in my brain right now. My brain is a bit like this library, you know, it's organized, but it's but it needs a bit of work. Yeah. Jon Bostock 2:00 So I know you have read every single one of those books. I can't wait to ask a specific questions about what's on specific pages of those books. Nathaniel Schooler 2:10 I've actually got Be Like Amazon, I actually have got that. So it's brilliant. Yeah, I remember when I remember when he was just about to release it. And he gave me the copy that's like before, so my title is different. It's not like the real title. Yeah. So like, I've got a different title, because he changed it slightly when he launched. But the stories in there about customer service are just absolutely brilliant. So why should people listen to you, Jon? Jon Bostock 2:39 You know, look, I think what I've learned throughout my career, and which by the way, I started in a big company that was very far removed from the customer. And I think when you go through experiences like that,

60: Customer Service and Retention Secrets with Jon Bostock Co Founder Of Trumans Customer Service and Retention Secrets with Jon Bostock : Co Founder Of Trumans – Episode 60

Internal Communications and Teamwork are two really important topics and who better to discuss them with than the Microsoft Insiders: Jeremiah Marble and Dona Sarkar Jeremiah Marble and Dona Sarkar from Microsoft were such inspirational guests. This episode was really fun to record and we packed in so much information into this it is insane... Jeremiah is Director of Developer Marketing for Windows and was the founder of the windows insider program with well over 16 Million members. Dona Sarkar is Head of the Insider Program at Microsoft -You know how everyone calls you for tech help like "which laptop should I get" or "do I need anti-virus" The Windows Insiders are a community of 16M+ people who constantly get asked those questions. Currently, with her amazing team they are co-creating products and services with these curious, passionate learners to fulfill their mission: to empower EVERY person on the planet to achieve more--that especially includes the next 5 billion under served people all over the world. Jeremiah Marble on Twitter https://twitter.com/jeremiahmarble?lang=en Dona Wikipedia https://en.wikipedia.org/wiki/Dona_Sarkar Another useful Episode Here : Visual Communications and Career Management from Startup to Canadian Government with Ana Lissansky – Episode 44 Dona Sarkar TedX covers banishing imposter syndrome:- Now let's dig into this amazing episode! WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:10 Today, I'm interviewing Dona Sarkar and Jeremiah Marble. Both are from Microsoft. And Jeremiah started the insider program over there. And now Dona actually runs it. So it's very interesting. Well, it's really great to be joined by you both. Dona Sarkar and Jeremiah Marble 0:40 Thank you so much. So Awesome. Nathaniel Schooler 0:45 Cool. So you're Jeremiah. And your is it Dooona? Dona Sarkar 0:49 It's pronounced Donna. Nathaniel Schooler 0:50 Donna it is Donna. I'm not sure as I wasn't sure. Because of the because of the spelling of your name you see. Dona Sarkar 0:55 More efficient this way for all you nerds! Nathaniel Schooler 1:02 You can call me a nerd. I'm quite geeky. Yeah, I can't program but I am quite geeky. Dona Sarkar and Jeremiah Marble 1:11 You say that but that is not true we can teach you! Nathaniel Schooler 1:14 I would like to learn but.... Dona Sarkar 1:17 We've got a candidate Jeremiah Marble 1:18 Have a candidate. Nathaniel Schooler 1:20 I'm just not sure to be honest. Dona Sarkar 1:30 We will make you do the thing Nathaniel Schooler My friend he's built me a new machine, my new Windows machine. He's been hassling me for ages to learn. Dona Sarkar 1:30 Find a new victim. Jeremiah Marble 1:36 The World of coding. Dona Sarkar 1:37 Oh, yeah. It's magical, magical! Nathaniel Schooler 1:39 So so you guys both run that you've created the Windows Insider program, right? Dona Sarkar 1:45 Well, actually, Jeremiah, and someone else started the Windows Insider program.About five years ago, it'll be five years in October. He started and ran it for like, what, four years? Jeremiah Marble 1:57 So about four years. Dona Sarkar 1:57 And then I came on board about two and a half year years ago. But the starting of the program, he should tell that story because I was not there. Jeremiah Marble 2:04 So we started out life is essentially an attempt to get lots and lots of data in the guise of making the best operating system on the planet. And we realized that it's pretty important as we're building an operating system for everyone on the planet, that we get feedback from not only people who live in Silicon Valley, and Redmond, Washington, but also people who live in Nairobi, or live in Nigeria or people who live in Cambodia. So what are the things that has been probably one of the most gratifying things for me,

Internal Communications and Teamwork with The Microsoft Insiders: Jeremiah Marble + Dona Sarkar – Episode 59

In this episode I have been joined by Sheri Hinish "Supply Chain Queen" and she shares with me :- The Latest in Reimagined Supply Chain, Sustainability, Talent Management, and Leading Transformations. For anyone in technology, purchasing and in particular business management it is important to understand the threats and opportunities around supply chain management. These are some of the questions she answered and the value she delivered here is huge! 1) How is the supply chain changing? 2) What are the biggest challenges facing supply chain leaders? 3) What constitutes a strong innovator? 4) What are the best ways to improve supplier performance? 5) What does an alliance with a key supplier look like? 6) What are the most important considerations for supply chain managers and other key stakeholders? 7) What excites you most about the use of technology in the supply chain and why? Recent media engagements include: highlight in Industrious Magazine (January 2019), featured Guest on Building Business Acumen Podcast with Nathaniel Schooler (March 2019), featured Guest Panelist on webinar discussing the Future of AI, Edge, and Analytics in Supply Chain Technology hosted by Frost & Sullivan (May 2019), Thought Leadership at Gartner's IT Expo (October 2018), and Guest on "Let's Talk Supply Chain" (Season 2, Episode 27). She has presented to Gartner's Special Interest Group on Sourcing & Procurement leading practice and was a guest speaker at the Chinese Association of Science & Technology (August 2018), where she discussed the future of blockchain and supply chain technology. Sheri holds two credentials from Rutgers Business School with highest distinction (Beta Gamma Sigma), a Master of Science in Supply Chain Management, and a Mini-MBA, with focus in Digital Supply Chain. She is a Masters Candidate at Harvard University in Sustainability with emphasis in Industrial Ecology (Circular Economy) and Product Life Cycle Management. She is certified in Organizational Behavior and Change Leadership from Cornell University. She also has a Bachelor of Science in Business, Supply Chain Management (Summa Cum Laude) from the University of Maryland. Additionally, Sheri is a licensed Project Management Professional (PMP), and Lean Six Sigma Greenbelt. Find more about Sheri here on her website :- https://www.supplychainqueen.com/Home

58 : Supply Chain Changes + Evolution with Sheri Hinish - AKA The SupplyChainQueen® Supply Chain Changes + Evolution with Sheri Hinish – AKA The SupplyChainQueen® : Episode 58

Gaby Juergens - CEO and founder of Homefront Girl, a lovely person and such a powerful story. Founder and CEO of “Homefront Girl”, an organization that has donated over $100,000 to military charities, Gaby Juergens sat down with Big League Politics to discuss her involvement with military families. Juergens has created close to 2,000 designs with inspirational quotes on merchandise like coffee mugs, pillows, candles, and the newly announced clothing line that are meant to encourage and show support for family members of the military. She seeks to inspire those who have relatives in the military that, “we are the other Half of the Brave.” Homefront Girl has been licensed with partnerships like Hallmark, Walmart, and Yankee Candle. Perhaps the most popular item available on the website is their Signature Teddy Bears which were donated to military children at the 2017 Macy’s Thanksgiving Day Parade and Juergens has hopes that the same will be accomplished this year. Homefront Girl donates to charities like “Operation Homefront” and “United Through Reading” which seek to encourage military families as they deal with the emotional rollercoaster of having a family member deployed. Her uplifting merchandise has not only significantly helped other charities, it also has proved to be a memorial for family members of fallen heroes. Gaby Juergens has worked tirelessly to ensure that deployed and fallen men and women of the military are given the acknowledgement and respect that they deserve. Learn more about Homefront Girl at homefrontgirl.com WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Tackling Homelessness with CEO of Helping America Now Raji Rykert – Episode 42 Greater Change: Tackling Homelessness with Tech Founder Alex McCallion – Episode 33 Nathaniel Schooler  0:23 Gaby Juergens is the creator and founder of Homefront girl, an international inspirational brand, shining the spotlight in fashion and retail on the families that stand behind the men and women who serve their nation in uniform. A daughter of a veteran raised in military life and a former military spouse of 28 years, she created a brand inspired by her front row seat to bravery, sacrifice, and service. And she's a very inspirational lady. So let's dig into this interesting interview. Well, hey, Gaby, it's lovely to speak to you again. Gaby Juergens  1:03 Oh, it's lovely to be here. Thank you for having me, Nathaniel! Nathaniel Schooler  1:05 My pleasure. I'm really quite excited to hear your story, actually, because you've got a really inspiring story from from what I gather, and you've kind of fought really hard to launch your brand. Launch your clothing brand. And, how did that happen? What sort of drove you to where you have ended up? Gaby Juergens  1:29 Well, when I started Homefront girl, real quick, I have a military family background. And I was married into military raise my son in the military life. So for me, they always say is to writers. Write, which, you know, this was what I knew. And I had attended a licensing show. And I didn't see this mega demographic that I had grown up and represented in retail. And so I just decided to look more into it. And then I fast forward - started to build up the collection of artwork, and soon got an agent, a licensing agent. And licensing in a nutshell is where an artist creates art. And then it licenses that to a manufacturer who then places that on their products. And so that's who my my agents represent me on on that and getting me contracts and getting my products. So I've done things with the Yankee Candle Company, which I was very gratified. Actually, when the collection came out, we had a lot of, I had a lot of emails and followers from the UK, who loved the collection. Unfortunately, it was not carried in the UK or Canada, it was only carried here in the US. But now it's available on eBay,

57 : Inside Scoop with CEO and Founder of Homefront Girl Gaby Juergens Homefront Girl Gaby Juergens : The CEOs Inside Scoop- Episode 57

Product marketing, writing skills and copywriting are important to understand, getting your message across is a great skill to have. In this interesting interview Eric Moeller and I discuss product marketing and copywriting and creative writing. I have known Eric online for about 6 years and met up with him in Exeter a few times and discussed marketing and branding and all those exciting business topics that make us tick! He shares a lot of value in this episode and some great resources to help you improve your copywriting and writing skills in general! Find Eric Moeller here https://www.linkedin.com/in/ericmoeller/ Online Marketing Basics with M&A Head of Marketing + Virgin Startup Mentor Tim Elliott – Episode 46 WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:09 Well, it's really great that you managed to make the time to join me. And I am very interested in learning a bit about product marketing, because I know that's your specialty. And obviously writing as well, because I know you've been doing a lot of writing over the years. So to anyone that doesn't know, this is Eric Moeller. I'm probably pronouncing that the English way. But you work over at Sage, right, and you are head of marketing for, for some piece of tech that I know nothing about at all. So I'll kind of let you let you carry on really, and just explain a little bit about that, if you don't mind. Eric Moeller 1:00 Sure. First of all, thanks for having me here Nat. And happy to join you and have a conversation about this. Yeah, so I've been at Sage for just over two years that I'm responsible for a specific product line. So it's called Sage 200 Cloud, it's a product that is sold in 15 plus countries around the world. The way that product marketing is set up at Sage is that there actually are global leaders for all the different product lines, so it's like having a CEO overlooking all the different facets of marketing for the individual products. Okay, so I work with product marketers, and all the different regions where my product is sold. And really the role of Product Marketing at Sage, the way I would say, it's the way that's defined is, like I said, sort of the CEO of the different facets of the marketing. So you're looking at everything from the different campaigns that we're developing at a global level, and how those can be used at the regional level, the pricing, monitoring the performance of the product, how it's selling now, how we expect thing this, you know, sales to pick up over the next 12 to 24 months, then I'll see and looking further into the future in terms of what is it from a market requirements perspective? What is it that the market needs? Going to the future is that the same product? Is it something different? You know, where do we need to go from a strategy perspective? So it's actually quite an exciting role. There's so many different things that you get involved with, it can also be tiring, because you're thinking, Oh, man, there's so many different balls in the air and so many different things to keep track of. But really, that's that is a challenge, but it's also the exciting facet of the role as well. Nathaniel Schooler 2:28 Right, right. So how many languages? Do you sort of responsible for that, Eric? Is it a lot of different ones? Or is it just English or what? Eric Moeller 2:38 So the product is localized into a number of different markets. And again, for people that don't have a lot of experience with software localization. Localization refers to both the languages that the product is translated into, as well as whatever the local requirements are. So I just wanted to highlight that for people listening, that is not just the language, it's both what might be unique. So for example, when you think about compliance requirements, different governmental requirements, that would vary by country, and obviously,

56 : Product Marketing and Writing Skills with Director of Product Marketing at Sage Eric Moeller Writing Skills + Product Marketing with Director of Product Marketing at Sage Eric Moeller – Episode 56

Stacking your sales pipeline is a key topic for management teams and sales profs alike and Steve is no stranger to building pipeline... More often than not sales profs and management are too focused on what is already in the quarter to even think about the most important part of selling:- "Stacking Your Sales Pipeline". In this no holds barred interview Steven Dickens shares insight from 20+ years in Technology sales. He oversees a team of 50+ sales representatives for IBM. We discuss the all famous Glengarry Glen Ross movie which would probably be banned in most sales meetings these days. Steven helps people to understand where they should be spending their time to create the best results. His close link with the marketing department is very refreshing, we are all on the same team after all! WARNING — AI Transcriptions Below May Cause Grammatically Correct People Serious Stress and Lack of Sleep! Nathaniel Schooler 0:23 In this episode, I'm interviewing Steven Dickens. And he's a trusted advisor for clients focused on protecting digital assets, blockchain and building private clouds. He's actually worked for over 20 years in hardware and software across multiple industries. And now he actually works for IBM, where he leads a global sales and pre sales team of over 50 people. He shares some really great information. And I think you will certainly enjoy this episode. Thanks for tuning in. It's nice to speak again, Steven. Steven Dickens 1:04 Yes. And you, definitely looking forward to this today. Nathaniel Schooler 1:10 I think should we talk about pricing first. I know it's a bit of a painful topic. But it's important to get your pricing right when you're in business? Steven Dickens 1:22 Yeah, for sure. I've just come from a session actually in the last couple of minutes, before we jumped on this call together. We were talking about how we define pricing for one of the offerings that we've got in development, which come out later on in the year, and they have me join these teams, where we are coming up with pricing strategy. What I'm always amazed with is the amount of guesswork and assumptions that go into how organizations define a price for their solution. People will go out and build a competitive few, they'll go out and interview clients, they'll go out and kind of get this view from the market and take a tiny sample size, and then try and extrapolate that out for how they're going to approach a market with 10,000 clients. In seven different geographies around the world. So it's really interesting to spend time with our teams on this. And then much of that guesswork comes into our list price set for a product. And then it's handed over to sales who then have to go and live with it out in the field. Nathaniel Schooler 2:36 Yeah, that must be really, really hard. I mean, with lots of different markets as well. And so will the price actually be the same or different in each of those markets? Steven Dickens 2:49 Oh, IBM operates on seven major geographies. And then there'll be countries within each one of those geographical areas. We could probably have as many as 50 different prices for the same IBM components. So it's really interesting. You've both got a price to the market, and then price to the local GEO. So there's a whole complexity that comes through, which then obviously becomes a sales challenge, once the the offering management team have thrown that offering across and into generally available status so that we can then go and sell it. So there's just challenges through the entire process, how you define that price, a manager for global deployment for that price, and then how sales goes and executes and lives with that challenge, as they're tasked with taking that price out into the marketplace, ultimately. Nathaniel Schooler 3:48 So are sales people over there actually, given any autonomy over, you know, being able to sort of reduce that price, for like volume and that kind of stuff.

Episode 55 : Stacking Your Sales Pipeline & Productive Meetings with IBM Sales Leader Steven Dickens Stacking Your Sales Pipeline + Productive Meetings with IBM Sales Leader Steven Dickens – Episode 55

GDPR and Data Management are Key topics in today's hi-tech world, the main issue we have is data privacy and how to navigate the abyss. David Clarke shares so much value in this episode about GDPR and Data Management. This is a must listen for all executives and anyone wanting to understand the minefield of GDPR and Data Management. It will alleviate many of the myths around it and some of the panic... WARNING — AI Transcriptions May Cause Grammatically Correct People Serious Stress In today's episode, I'm interviewing David Clarke. And he is a GDPR data protection cyber security expert, and the founder of the GDPR Technology Group. David has operated across FTSE 100s, SMEs and startups, within lots of lots of different industries. And it's a very interesting conversation where we talk about data management, privacy, all the key topics that anyone living in today's society needs to think about, especially if you've got kids this is a really, really important episode. Well, thanks for joining me, David. David Clarke 1:14 Thank you. Pleasure to be here. Nathaniel Schooler 1:16 So I know people probably sick of the words of GDPR. But you know, that's something that you've actually specialized in. And I think people would like to hear a bit more about it really, because you've been focusing around that area for the past few years. And I know, you got a background in cyber security. And I think a lot of people are still kind of behind with the GDPR. David Clarke 1:41 They are and there's plenty of work to be done in many companies. And, you know, at the end of the day, I guess the key is in the title or the regulation. Data protection is looking after people's data. And generally, to make that work, we do have to have a good basis in cyber security, because if we can't put the locks on the door; there's no point kind of talking about privacy. It's almost like giving someone curtains, and they don't even have a window, you need the foundation there to make it work. Nathaniel Schooler 2:12 Right. So where did where do you start? David Clarke 2:18 Ideally, start at the top. And we talk to the board or senior management to work out actually where the scope is? Where the risks are? We then get agreement on where the risks are. And then we put together a plan, starting with is where is your data? And for many companies now, this is highly complex, because everyone's using cloud services, they may have a bit of legacy data. That could be anything that's a few weeks old in reality, it's just maybe on a different system. And of course, how do you know how that data is being used? Who's got access to it? Can you deliver the data, subject rights, so we kind of do this type of analyses. The GDPR talks about, technical and organizational measures, I think there's probably another layer in between, which is the operational measures. And we try and give a company a measure of that, because although you can't really say, this is at 50%, or 60%, where you can do is say, we've made an improvement in the last three months, and we're now improved beyond whatever we were thinking before. So it's a relative measurement. Nathaniel Schooler 3:31 Right. So it's so it's bit like sort of a due diligence procedure? David Clarke 3:37 Actually. I think that's, that's a good way to describe it. Having been on the kind of wrong or right side of many big audits by the big kind of audit companies, the questions are going to be similar. And you know, can you can you answer the questions? And can you go down a number of levels? And if you can fulfill that you've done the best you possibly can. And I think that's really all they're asking for is that you understand it. You know, what to do; things do go wrong, I think it's fully understood things will go wrong horribly, sometimes, but at least you understood what to do and how you control it. Nathaniel Schooler 4:13 Yeah,

54 : GDPR and Data Management with Tech Expert David Clarke GDPR + Data Management with Data Protection Expert David Clarke – Episode 54

Vendor negotiation is very important, seeing the "vendor" as a partner is crucial to success in business. Being flexible and understanding how you can work together is key. Making sure your "vendor negotiation" is done ethically is also so important. As opposed to seeing the vendor negotiation as just another way to win and you lose. Fortunately now many vendor negotiation has become Win / Win scenarios, enabling both you the purchaser and the seller to make a strong long term working relationship. Trust takes many years to build and thankfully there are many ethical companies out there and many ethically driven procurement professionals driving the right kind of vendor negotiation. Renegade Rum and Waterford Distillery: from History to Terroir and Data with Mark Reynier CEO – Episode 31 Visit the Art Of Procurement Podcast WARNING — AI Transcriptions May Cause Grammatically Correct People Serious Stress Nathaniel Schooler 0:09 I'd like to introduce you to Philip Ideson. Philip Ideson is passionate about the role that procurement professionals and leaders can plan in creating a competitive advantage for their organizations. Over a two-decade career spanning the entire procurement value chain from Buyer to Head of Procurement, as a practitioner and consultant, Philip observed first hand the challenges that procurement professionals face in fighting the status quo, and ultimately in fulfilling their potential. Philip founded Art of Procurement in 2015 as a way to empower procurement professionals at all levels to deliver change with confidence; whether from the inspiration of the popular weekly podcast that he hosts, or with targeted solution offerings that guide clients on their journey to transform the impact of procurement. Let's dig into this interesting episode. Well, thank you for that for joining me. I'm really pleased to learn more about these exciting topics. on that. Philip Ideson 1:28 Thank you very much for inviting me on the show. Nathaniel Schooler 1:31 So I think it's best if we start with start with procurement, and then we sort of lead into negotiation if that. So if that's all right. Philip Ideson 1:39 Sure. Nathaniel Schooler 1:40 So where would you start? If you were, if you were thinking about buying something, and you know, you might be an experienced be procurement officer, or you might be just just learning how to buy something? Where do you start? Philip Ideson 1:55 So for somebody who's within the procurement side kind of side of the bed, nice, and they're helping somebody within the business by something, what's really important to me, is understanding truly what the outcomes that person wants to deliver. Because you know, a product or a service that you buy, is really only a vehicle for an outcome. And I think that's something that often gets really lost is we get too fixated on this is what the specification of this widget is, are, these are all the different elements of this particular service, we get so kind of stuck in the weeds of that, that you lose the sight of:- "Actually I want it because we need to increase, you know, the some customer satisfaction!" Let's say :-"We want to bring in increase the conversion rate within our marketing funnel by 1%." It's really focusing on the end game rather than the thing you're buying itself. I think it's just something that's really important to do that we often forget. Nathaniel Schooler 2:53 That's really good advice. Yeah, I agree completely. I mean, there's so many people that certainly in marketing for one example, they're just kind of, they're told to go and do all these things. And they might be tracking the wrong metrics. So I think certainly finding out the right place to start is definitely the way to go. Yeah. Philip Ideson 3:13 Yeah. And metrics is a struggle for procurement folks, because most procurement folks, are measured on cost savings. So they measured,

Episode 53 : Vendor Negotiation with Art of Procurement Expert Philip Ideson Vendor Negotiation with Art of Procurement Expert Philip Ideson – Episode 53

Digital Transformation and digitization are two huge topics and Brian Gracely shares his insights here in this great interview! Brian Gracely (@bgracely) is Director of Product Strategy at Red Hat, the world's leading open source software company. He brings 20+ years of experience (Red Hat, Wikibon, EMC, Virtustream, NetApp, Cisco) in Strategy, Product Management, Systems Engineering, Marketing and M&A. He is recognized as an industry thought-leader in Cloud Computing and DevOps, as well as being co-host of the award-winning podcast, The Cloudcast. He has a BS/MBA from Wake Forest University. Brian Gracely On LinkedIn The Cloudcast Podcast The Cloudcast Video Channel WARNING — AI Transcriptions May Cause Grammatically Correct People Serious Stress Brian Gracely 1:09 Thanks for having me on Nathaniel really appreciate it this morning. Nathaniel Schooler 1:29 My pleasure. So I've got a couple of topics that I mentioned before, and I'm still confused and I think many people are actually about the difference between digitalization, which is one of the topics and digital transformation. So I think we'll, we'll sort of kick off by talking about digitalization first, if that's all right, with you? Brian Gracely 1:52 Yeah, sure. So, the terms can kind of sometimes get interchanged or get "buzzwordy" and they get confusing, but I think in the simplest sense, the way that I think about digitization is essentially the process of taking something that let's say, it's in the context of business, something that used to be very physical based, so going to a store or something that was, location based. Hailing a cab or something like that, and figuring out, okay, how do I, number one, make that a digital experience? Something that I can interact with, say, over the Internet, for example. But more importantly, how do we make it something that can be personalized, and we can learn from that process. So let's take it let's take a simple example. So if I was in London, and I wanted to hail a cab, you know, in the past, the cab sort of had full control over what that experience was, as the end user, you know, the person writing the car, I didn't really know when they're going to show up, I didn't really know what the fair was going to be. They didn't know who I was, there was no sort of loyalty to any cab company specifically. Now what's happened is, you know, because I have, essentially the internet in my pocket on your smartphone, and I have a service. So something like Lyft, or Uber or any of the other services out there, that process of hailing a cab is now become digitized, because I have visibility of where they are. So I have a sense of how long it's going to take? Do I stand out in the rain? Do I not stand in the rain? They know, I can look at who the who the driver is, so I can get a sense of how trustworthy they are? Do you know do I want to deal with them? Have other people thought they were good, good driver? But all of that has now become a digitized experience. And so you can begin to wrap a bunch of other things around that experience loyalty to a service, an understanding of who the driver is, the location of where the car is. And then that begins the process of:- "Well, okay, what what more could happen beyond that?" Well, you know, basic things start to happen, you know, it's raining, or the traffic is bad, and you go, I'd like to build a communicate with that person, maybe I moved from where I originally started, because it was raining, I moved down the street to to the next corner, I want to be able to text that person or call that person. And so we've taken something that was very physical and location based before we've turned it into something that becomes digitized, ie, we put the internet between your business and the person and all these other new interesting services, customizations, kind of spring out of that. So to me, that's one example of what what digitization mig...

Digital Transformation + Digitization with Red Hat Director of Strategy Brian Gracely – Episode 52

We discuss Big Data and Gamification and how they work together. Nicolas Babin is an agile senior executive with over 30 years international multi lingual and multicultural experience. A strong leader with working and living experiences in North America, the UK, France Benelux Germany, Japan and China. He has a proven track record in marketing sales, communication and digital transformation, management experience of all European Eastern West countries set up and management of international teams and start-ups, Europe, US and Japan IPO experience on the NASDAQ and on NYSE next Paris digital transformation of companies and factories worldwide. AI and robotic experience since 1996, fundraising experience more than five m&a experience international keynote speaker on innovation, e health, digital and robotics. Find Nicolas on Twitter @NicoChan33 Or Nicolas Babin on LinkedIn Gamification: - what is gamification - why did you start using gamification? - what is the purpose of gamification - how can you use gamification - which area is best for gamification - what results can you see with gamification - could gamification be misused? - could you give us some examples of gamification you have used in the past? - pros and cons of gamification - could you find gamification in everyday online tools? Data and technology: - Are we talking on line or off line data? - What is open data? - what marketing techniques use data? - how can data and technology go together? - does AI use data? - what is predictive analytics? - what is big data and how can anyone use it? - what activities use big data? - should I be scared of data being available so widely? - could anyone access all data, is there any type of safety involved?   WARNING — AI Transcriptions May Cause Grammatically Correct People Serious Stress Now let's dig in to this exciting informative episode. Well, today it's really nice to be joined by Nicholas Babin. Hopefully I've pronounce your last name correctly. Nicolas Babin 1:33 Yes, you have brilliant. Nathaniel Schooler 1:36 So you're over in France, right? Nicolas Babin 1:38 Yes, I'm in Bordeaux, France. Nathaniel Schooler 1:40 Fantastic. So we're going to first talk about gamification, and data and technology will be our second topic. And I'm a big gamification fan, actually, I must admit, but for all the people out there that don't know what actually is gamification, Nicolas? Nicolas Babin 2:01 Alright, so there's a official, I would say definition that came from gigs. The common ago started to work on gamification early 1990s, early 2000, I would say, and he says the gamification is the process of using game thinking, and game mechanics to engage users and solve problems. So that's the official definition. To me. We could say also, it's the integration of the mechanics that make games fun and absorbing into non game platforms, and experience in order to improve engagement and participation, because engagement is the key about gamification. Gamification is engagement, and how can we improve engagement for people? Nathaniel Schooler 2:47 Yeah, it's an interesting topic. I used to run a lot of leaderboards, which require a lot of fun. But it's it's very interesting because some people are completely demotivated by going vacation. Others are absolutely motivated. Some people are just sort of in between at night, but it's very difficult to actually engage the people that are just see everyone else miles ahead of them. And they get kind of stuck. And they're like:-"Oh, look at him, I'm never going to catch him or her." You know, and, and I think I've seen that because I used to run some some leaderboards. When I used to do events using Twitter hashtag, I used to create a leaderboard. And I would, and I would promote it. And I would use the tweet out function and promote all these people and have it on my website to drive web clicks, you know,

Gamification and Big Data + Technology for Business with Ex Sony – Technology Expert Nicolas Babin – Episode 51

Practical Business Knowledge and Powerful Guidance

hubhopper

Build Business Acumen Podcast

hubhopper