In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with James Lockhart, president of Group Lockhart, about the growing importance of providing professional solutions to meet the HR goals of hospitality clients who want to attract, reward and retain quality employees.

Checking In with Rosanna Caira

E24. Attract, Retain & Reward

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Dorothy Dowling, vice-president and Chief Marketing Officer of Best Western Hotels, about the importance of marketing, branding and strategic partnerships, as well as evolving guests’ needs, while also dealing with the changes fuelled across the hotel industry around the world by the COVID pandemic.

E23. Marketing Matters

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with the trio of designers (Boris Mathias, Tatiana Sheveleva and Loris Ognibene) at Chapi Chapo to find out how their love of design and travel brought them together to create an award-winning multi-disciplinary design company that works with local and global artisans to develop distinctive expressions for some of the hotel industry’s elite brands.

E22. Designing Success

In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Edwin Frizzell, GM of the Fairmont Royal York and regional vice-president, Central Canada, AccorHotels, and chair of the Greater Toronto Hotel Association. Find out how this successful and award-winning hotelier has dealt with the varied challenges of operating one of Canada’s largest iconic hotel properties through the lingering pandemic.

E21. Staying Power

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with a trio of Toronto hoteliers (Konrad Gstrein, Four Seasons; Nancy Munzar Kelly of the Shangri La Toronto and Tim Terceira of the St. Regis) to discuss how their luxury properties have been forced to re-invent themselves in light of the ongoing pandemic.

E20. Fuelling Creativity

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan Killen, GM of the Annex Hotel in Toronto about how his micro hotel has adapted to the challenges of COVID-19 and how the pandemic continues to fuel changes in all aspects of the hotel operation.

E19. Changes and Challenges

In this edition of Checking In, Rosanna Caira, Editor & Publisher of Kostuch Media Ltd. and Bruce McAdams, Associate Professor, of Hospitality, Food & Tourism Management at the University of Guelph, moderate a panel of this year's Top-30-under-30 winners as Kostuch Media celebrates achievement and excellence in the industry's young professionals. The Top 30 recognition program was established in 2006 by the Ontario Hostelry Institute, under the guidance of J. Charles Grieco, to recognize young professionals in Canada who have made an outstanding contribution early in their professional careers.

E18. The Top 30 under 30 Awards Roundtable

In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Eve Pare, president and CEO of the Montreal Hotel Association to discuss how the province’s hotel industry has been impacted by the lingering COVID-19 pandemic, what the association is doing to help its members through the crisis, and what the next three months might look like as we deal with a second wave of COVID-19.

E17. Moving Forward

While the foodservice and hospitality industry is home to a diverse workforce, barriers to equality continue to exist in restaurants and hotels alike. On August 11, 2020 KML in partnership with Easton’s Group of Hotels, assembled a group of industry leaders to discuss what the industry needs to do in order to dismantle those barriers to ensure discrimination is eradicated, true equality is achieved and that everyone is treated with the respect they deserve. Last week, five months after that webinar, we once again assembled a panel of leaders culled from that first roundtable to determine what kind of progress has been made on this front, to examine the initiatives being introduced by various leading hospitality companies to ensure a discrimination-free environment and to introduce goals and directives for the industry so that it can become home to a diverse and inclusive workforce that is welcoming and hospitable to all.

E16. Eradicating Racism – Part 2

In this Hotelier webcast, a panel of hotel leaders discusses what hotels are doing (new safety measures, protocols and procedures) to ensure they can continue to operate safely during the pandemic. Find out how safety protocols are impacting all aspects of Operations – from the check-in process to the cleanliness and hygiene of rooms as well as heightened safety measures in the housekeeping department, restaurants and other areas.

E15. Hotel Safety Protocols in the COVID-19 Era

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine and Amy Bostock, managing editor, speak with this year’s Hospitality Heroes as part of a webcast Roundtable, highlighting the community initiatives introduced by 11 hospitality leaders during this year’s COVID-19 pandemic.

E14. Hospitality Heroes

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Zita Cobb, innkeeper at the Fogo Island in Newfoundland, about how she built a successful inn based on social entrepreneurship and how the COVID-19 pandemic is impacting the business.

E13. Far Away from Far Away

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with David McMillan, president of Axis Hospitality International and a veteran of the hotel industry, to find out his perspective on how COVID-19 will impact the future of hotels and resorts and how the industry will be forced to change.

E12. Adapting to the New Reality

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Terry Mundell, president and CEO of the Greater Toronto Hotel Association about the lingering effects of COVID-19 on his members and the association's lobbying efforts to support hoteliers during this turbulent period.

E11. Business Not As Usual

Over the past several months, as COVID-19 has turned the world upside down, the hotel industry has struggled to deal with a litany of challenges fuelled by a global lock-down and travel restrictions. Now, as hotels start to slowly re-open around the world, there is a better understanding of what guests can expect from the hotel experience. In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Gary Collinge, GM of Vancouver's Pan Pacific hotel; Franck Arnold, GM of Toronto's Ritz-Carlton Hotel and Hani Roustom, managing director of the Hazelton Hotel in Toronto's tony Yorkville neighbourhood to find out how luxury properties are being forced to change and what the future may look like as we move into the next phase of recovery.

E10. Coping with Corona - The Hotel General Managers' Perspective

Insightful and engaging interviews between Hotelier editor and publisher Rosanna Caira and leaders from the Canadian hotel business. Find out how these influential hoteliers are carving out success in the hotel landscape.

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Checking In with Rosanna Caira

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