Generative AI offers transformational potential for the enterprise. From improving employee engagement and customer experience to optimizing IT operations, these innovative tools are changing the business landscape. For CIOs, charting the right steps to seize unprecedented opportunities and recognize inherent risks is essential for capitalizing on this exciting technology. Distinguished Vice President Analyst Arun Chandrasekaran joins CIO Mind Podcast host Eyad Tachwali to talk about generative AI’s impact on enterprises, its risks and what this technology means for enterprises in the near future. How is your organization harnessing or intending to use generative AI? We're eager to hear your experiences and strategies. Join the conversation in our Peer Community.Arun Chandrasekaran is a Distinguished Vice President, Analyst at Gartner, where his research focus is on providing strategic advice to CTOs and CIOs on how to spur technology innovation within enterprise IT. He is part of the core team that analyzes emerging technology trends and creates the annual Gartner top strategic technology trends research. Arun’s focus areas involve emerging trends in AI, including generative AI, public cloud and cloud-native architectures.What are some of the actionable use cases for generative AI? (2:53)What kind of risks should CIOs be mindful of as they plan their generative AI pilots? How can they mitigate these risks? (9:09)What skills or technology should a company have to make the most out of generative AI? (16:47)As a CIO, what are the top three key messages I need to communicate to my CEO and board of directors about generative AI? (18:19)GPT-4 and AutoGPT: What do they mean for the enterprise? Where is this technology headed? (19:52)

CIO Mind, The Gartner CIO Podcast

Where Do You Begin With Generative AI in Your Business?

This episode covers:Pain points enterprise architects face that CIOs need to understand (1:23)“The Roadmapper”: An activity to help top executive avoid making bad technology decisions (6:26)How roadmaps help CIOs discuss technology with the board (10:49)Using roadmaps to facilitate IT organizational change conversations with senior leaders (13:48) Heritage management: An approach to discuss old technologies and their value to the business (17:25)CIOs can impact thinking beyond management of IT (21:32)When it comes to implementing or considering new technologies, understanding how they fit in the large picture is not always easy to communicate. CIOs and enterprise architects need to work together to help CxOs know the implications of their decisions before they’re made. By learning to communicate those implications in a more consumable way, CIOs can prevent their C-suite partners from making decisions they’ll regret. VP Analyst Philip Allega joins CIO Mind Podcast host Shawn Murphy to talk about roadmapping as an influential communication tool that CIOs can use to shape their conversations with the board.

The Art of Critiquing Top Executive Decisions Without Getting Fired

This episode covers:What digital friction is (1:05)How digital friction negatively impacts the customer experience (3:10)The culprits that cause digital friction and digital insensitivity (5:01)How total experience helps to solve digital friction and digital insensitivity (8:45)The components of total experience (10:13)The three terms important for creating a shared understanding of being a digital business (11:00)The advantages the midsize enterprise can leverage to create frictionless experiences (16:10)New technology is designed to make life and work go more smoothly. But when it’s unclear how to properly use the technology, when it doesn’t fit the workflow, and when no one really understands it, digital friction slows down progress. Host Shawn Murphy and Gartner Vice President Analyst Joseph Provenza explore speed bumps that trip up digital initiatives and discuss what midsize enterprise CIOs do to lead through the friction that impacts employees and customers.

What Midsize Enterprise CIOs Can Do to Minimize Digital Friction

Over the last decade, digital features and value propositions have been inserted into many more products and services. But making sure that happens coherently at scale isn’t easy. A new kind of professional role has emerged to drive the change forward. DPMs have been appearing everywhere from banks to fast-food restaurant chains. We explore the contours of this critical capability and the CIO’s role in helping embed it into the organization.This episode explores:What is a digital product, really? (1:33)What is digital product management? (2:53)What usually triggers companies to start employing digital product managers (DPMs)? (5:42)What should a CIO be doing to initiate or advance digital product management? (8:58)What do DPMs do practically day to day? (10:59)Where do DPMs live on the org chart? (13:49)Where do people hire DPMs from? What backgrounds do they come from? (15:54)Erin Neus-Cheong is a senior director analyst in Gartner’s Executive Leadership of Digital Business group. Erin covers digital product strategy, product leadership and product-centric organizations. She is an experienced product leader with significant expertise in product-led transformation and the transition to a product-led organization.

What Is Digital Product Management, and How Should CIOs Be Involved?

It is true that work in the future will be more human-centered. However, this should not be interpreted as a focus on individuals. Employees expect to be compensated more for performing less work while having more freedom. Consumers want firms to act quickly and smoothly on crucial issues while keeping prices affordable. Investors want companies to demonstrate continued growth while also supporting environmental, social, and governance (ESG) and diversity, equity, and inclusion (DEI) activities. When all individuals maintain high expectations, things cannot end well. To set realistic expectations, CIOs need to shift their management approach and employee value proposition away from the individual and toward the community. Only then can they create meaningful experiences for everyone.

Creating a Community-Led, Human-Centric Workplace

CIOs know data and analytics initiatives can drive business value, but many struggle to seize the opportunity both can bring. In this episode of CIO Mind, we focus on the topics of decision making and societal change and how insights from data and analytics can aid CIOs in making better decisions inside the organization and out.

Key CIO Insights From the Gartner 2022 Data & Analytics Summit

Inflationary pressures continue to hit almost all industries and geographies. CIOs must plan ahead and use all available tactics to mitigate the downside as best they can, by protecting what is important, proactively managing consumption and reviewing vendor pricing.Galliopi Demetriou is a Senior Director Analyst - IT Finance, Economics, Value and Risk at Gartner. Galliopi supports CIOs in their quest to fund growth and innovation through cost optimization and helps them demonstrate IT’s value to the business.

How Should CIOs Respond to Inflation? with Galliopi Demetriou

As workplace and leadership moments increasingly move to virtual environments, CIOs and other leaders are discovering an uncertain environment when they rely on traditional forms of influence. No longer able to read body language or send a nonverbal cue of authority, CIOs must rethink how they influence to ensure they create and retain higher levels of influence and persuasion.

Rethinking CIO Influence

Cybersecurity is a business decision, but it is often not treated as one. Current thinking aligns to treating security like magic and security people like wizards who cast spells to protect the organization. If something goes wrong, we blame the wizards. This has led to some very bad decision making and investments. Organizations need to start making business decisions based on the amount they spend and the cybersecurity value delivered in a business context.In this episode, Paul Proctor provides insights and tactics on how to shift cybersecurity from a technology problem to better business decisions about risk.

Elevate Cybersecurity From a Tech Problem to a Business Decision, With Paul Proctor

The metaverse is an evolution of the internet that will transform how people interact with the world. CIOs must understand the evolutionary phases, enabling technologies, products, services and markets of the metaverse to drive competitive advantage. In this episode, Marty Resnick provides an overview of what the metaverse is and why CIOs should care. He covers topics such as non-fungible tokens (NFTs); identity; diversity, equity and inclusion; and more.Marty Resnick is a VP analyst on Gartner’s Technology Innovation team based in Atlanta. His primary focus areas are continuous foresight, innovation, design thinking, human augmentation, immersive experiences, the metaverse, and the selection, recommendation and implementation of strategic emerging technologies through trendspotting, tech radars, and the emerging tech wheel.

Get Metaverse Smart, With Marty Resnick

In this episode, host Rob O’Donohue talks with external diversity, equity and inclusion (DEI) experts and Gartner analysts focused on DEI about many dimensions and categories of diversity. Each guest presents their own unique challenges when it comes to leaning into DEI topics, and we learn that such challenges are perfectly “normal.”

How to Overcome the Discomfort of DEI

There is a shortage of IT talent, and employees are quitting. CIOs must understand what’s driving today’s employees to quit their jobs so they can build effective talent plans. Hint: It’s not all about the money.In this CIO Mind Podcast, we explore how CIOs can attract and retain IT talent in 2022.

How CIOs Attract and Retain IT Talent in 2022 with Lily Mok and Mbula Schoen

Gartner’s CIO Mind podcast inspires new thinking about the important issues that enterprises will face today and tomorrow. Join our experts, who will share groundbreaking insights and practical advice on the topics that are top of mind for CIOs everywhere.

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CIO Mind, The Gartner CIO Podcast

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