TruMethods founder and president Gary Pica discusses the finer points of MSP sales in this informative episode with Connect Booster Executive Vice President, Dan Austin. An expert at building and selling MSPs, Pica now helps his peers reach their full potential as IT business owners. What motivated him to become a serial entrepreneur and a go-to authority in sales and M&A? Pica shares his thoughts on what it takes to build a million-dollar MSP and provides ideas for generating new revenue streams and boosting profitability. From building a high-power sales team to developing new markets and identifying the best prospects, this conversation covers what it takes to succeed in the managed services arena. How should MSPs adapt their sales and business practices to maximize MRR and cash flow? Listen to this latest episode of Confessions of an IT Business Owner for all the details.

Confessions of an IT Business Owner

BONUS Episode: ConnectIT Global | Gary Pica | Aiming for the “Gold Standard” of Sales Processes

IT Hall of Famer and Global Technology Distribution Council (GTDC) CEO Frank Vitagliano discusses the growing and rapidly transforming value of IT distribution with host Ryan Goodman. With the continued rise of the cloud and evolving workplaces, MSPs and vendors can benefit greatly from these key industry partnerships In addition to providing an overview of the health of distribution with consolidation and all the new investments, Frank shares his insight on the latest tools, offerings, and support programs that empower channel partners. Change is the operative word. Distributors are adapting services and business models to align with the changing needs of MSPs, VARs, and vendors. How can IT services professionals leverage these relationships to scale their offerings and drive new incremental revenue? Check out this episode of Confessions of an IT Business Owner to get all the details. 

Frank Vitagliano | Scaling and Innovating with IT Distribution

In this episode, Troy Gelsky, Director of Client Services at VAR Staffing, discusses the current labor shortage and ways to overcome that challenge with host Ryan Goodman. How can MSPs and other technology firms fill open positions and boost employee satisfaction (to avoid losing valued team members)? Troy emphasizes that while there is always a shortage of quality talent, especially those with IT knowledge and experience, the pandemic is complicating the normal hiring and retention problems. Finding good people to fill gaps or expand the organization can be a major challenge for MSPs today. Employing the standard hiring and retention techniques is a great start. However, after getting a taste of a WFH environment, recruits may be looking for more flexible workplace options and different time commitments. MSPs should rethink their recruitment processes and continually evaluate the pool of candidates in their communities. Now is the perfect time to mix things up. What else can IT services professionals do to fill current job openings and potential new positions? Learn about some of the most cost-effective options in this best practices-laden episode of Confessions of an IT Business Owner. 

Troy Gelsky | Land New IT Talent in a Tight Labor Market

Host Ryan Goodman catches up in this episode with Scott Sanders, Founder/President of IT Business Owners Group and Founder/CEO at Affordable Technology Solutions. The duo digs deep into the issues that MSPs frequently encounter when scaling their businesses and how difficult it can be to transition to a different service model. Sanders shares his experiences adapting and retraining break-fix clients to operate in a more proactive IT services environment – great insight for any channel professional – and explains his team’s unabashed commitment to residential clients. The hard-working entrepreneur also describes the “how and why” behind the IT Business Owners Group, a community of channel providers and vendors who mutually engage, educate, and advocate. Sanders created this social-media-driven forum to increase knowledge sharing between MSPs and later expanded the discussion to vendors to boost communications and strengthen their commitment. What can VARs and other IT services professionals learn from Scott’s experiences? How can MSPs benefit from joining and freely engaging with the ITBOG community? Check out this entertaining and insightful episode of Confessions of an IT Business Owner for the answers.

Scott Sanders | Leverage Community Engagement to Strengthen Your MSP

Colin Knox, CEO of Gradient MSP, joins Ryan Goodman in this episode to talk about the challenges of entrepreneurship and the value of industry benchmarks. Learn how he “stumbled” into the MSP market and turned his job at a small IT firm into a successful career building and leading channel organizations. After working his way through the ranks, he took a leap of faith and co-founded a new IT services company − and the timing was less than perfect. That was just the start of a long, challenging, and life-altering journey into the realms of entrepreneurship. Those experiences, including building and selling several organizations, including MSP firms and Passportal, sparked Colin’s interest in data intelligence. In this episode, he explains the channel opportunities of his new venture, which helps IT services firms leverage information and benchmarking. This technology allows providers to increase their share in a potential $100 billion market. How can MSPs use their own data to strengthen their business operations? Can information intelligence boost their margins? Check out this information-packed episode of Confessions of an IT Business Owner for the answers. 

Colin Knox | Giving Voice to MSPs

In this special episode, Ryan Goodman discusses the value of expanding and tightening channel partnerships. With the transition to managed services from a break-fix model, your customers are leaning on you more than ever for a variety of needs. However, no one can be an expert in everything, but MSPs can leverage their top relationships to deliver the answers, solutions, and support their clients want today. ConnectBooster partners can tap into a wealth of those types of customer opportunities. Ryan discusses a couple of ways for MSPs like you to provide electronic transaction capabilities to clients and develop new recurring revenue streams. Listen to the latest episode of Confessions of an IT Business Owner to find out how. 

Ryan Goodman | Strengthening Your MSP’s Ecosystem

In this episode, channel cybersecurity expert Joy Beland shares insight for MSPs on building a formidable data defense practice. The former IT services business owner and trainer discusses some of her early challenges and experiences, and hits hard on the opportunities and best practices for channel professionals. Joy emphasizes the value of compliance frameworks and industry standards. As an educator in channel cybersecurity (who develops and conducts training for MSPs), she unveils some of the most valuable business and professional resources for the IT services community. How can MSPs boost their teams’ cybersecurity proficiencies? What services do businesses really need to adequately protect their data and operations, and most importantly, their people, today? Listen to this episode of Confessions of an IT Business Owner to find out.

Joy Beland | Building a Formidable and Profitable Cybersecurity Practice

In this episode, Mike Bloomfield, President Geek at Tekie Geeks, reveals a few of his unique and highly successful business philosophies with Ryan Goodman. Mike emphasizes the value of holding firm to your principles and doing the right things for you and your clients, even if that means turning away new sales. While saying “no” can be difficult, he shares why walking away at certain times is in your best interests. Mike also discusses the challenges and opportunities of running a dual services model with Ryan. Tekie Geeks is a full-service MSP with a separate but equally valued consumer electronics division.How does Mike and his team address the unique demands of two markets? When should you walk away from potential business opportunities? Listen to this episode of Confessions of an IT Business Owner to find out. 

Mike Bloomfield | The Power of Saying "No" to Your Clients

Healthy cash flow is critical for your IT business, automation is paramount, and building trust with your clients by looking professional will help grow your business. Confessions of an IT Business Owner podcast is a podcast where we share inspiring stories of IT Business Owners, just like you, on how they’ve become healthy by improving their cash flow, automated their businesses, and built trust with their clients and prospects by looking more professional, ultimately growing their MSP’s.

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Confessions of an IT Business Owner

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