Customer Support Leaders

Customer Support Leaders

Charlotte Ward

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Customer Support Leaders have often been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you ...Read More

Customer Support Leaders have often been there, on the front line with customers. They und...Read More

Episodes (255)

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From The Archives: Ep 134...

15 Oct 2021 | 09 mins 15 secs

From The Archives: E...

15 Oct 2021 | 09 mins 15 secs

From The Archives: Ep 129...

08 Oct 2021 | 14 mins 20 secs

From The Archives: E...

08 Oct 2021 | 14 mins 20 secs

From The Archives: Ep 123...

01 Oct 2021 | 13 mins 44 secs

From The Archives: E...

01 Oct 2021 | 13 mins 44 secs

From The Archives: Ep 117...

24 Sep 2021 | 08 mins 25 secs

From The Archives: E...

24 Sep 2021 | 08 mins 25 secs

From The Archives: Ep 115...

17 Sep 2021 | 09 mins 01 sec

From The Archives: E...

17 Sep 2021 | 09 mins 01 sec

225: “In Support, I Belie...

10 Sep 2021 | 02 mins 40 secs

225: “In Support, I ...

10 Sep 2021 | 02 mins 40 secs

224: “In Support, I Belie...

03 Sep 2021 | 02 mins 50 secs

224: “In Support, I ...

03 Sep 2021 | 02 mins 50 secs

223: “In Support, I Belie...

27 Aug 2021 | 03 mins 48 secs

223: “In Support, I ...

27 Aug 2021 | 03 mins 48 secs

222: “In Support, I Belie...

20 Aug 2021 | 03 mins 26 secs

222: “In Support, I ...

20 Aug 2021 | 03 mins 26 secs

221: “In Support, I Belie...

13 Aug 2021 | 08 mins 44 secs

221: “In Support, I ...

13 Aug 2021 | 08 mins 44 secs

Announcing “In Support, I...

06 Aug 2021 | 03 mins 41 secs

Announcing “In Suppo...

06 Aug 2021 | 03 mins 41 secs

Throwback to Ep 109: Pane...

30 Jul 2021 | 01 hr 02 mins 35 secs

Throwback to Ep 109:...

30 Jul 2021 | 01 hr 02 mins 35 secs

Throwback to Ep 103: Pane...

29 Jul 2021 | 58 mins 24 secs

Throwback to Ep 103:...

29 Jul 2021 | 58 mins 24 secs

Throwback to Ep 99: Proce...

28 Jul 2021 | 06 mins 59 secs

Throwback to Ep 99: ...

28 Jul 2021 | 06 mins 59 secs

Throwback to Ep 94: First...

27 Jul 2021 | 07 mins

Throwback to Ep 94: ...

27 Jul 2021 | 07 mins

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