The buzz: “A satisfied customer is the best business strategy of all” (Michael Leboef). The pressure on companies to create compelling customer experiences is so fierce, it has been elevated to the C-Suite. A key strategy is personalization, being “in the moment” with the consumer. What will the customer experience look like tomorrow as companies seek to delight consumers and confound competitors across industry lines? The experts speak. Andreas Hauser, SAP: “You’ve got to start with the customer experience and work back toward the technology, not the other way around” (Steve Jobs). Maricel Cabahug, SAP: “I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do” (Leonardo da Vinci). Jennifer Ford, SAP: “The wise know their weakness too well to assume infallibility: and he who knows most, knows best how little he knows” (Thomas Jefferson). Join us for Designing the Future of Customer Experience.

Designing the Future with Game-Changers, Presented by SAP

Encore: Designing the Future of Customer Experience

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (F.Hoque, fastcompany.com). Does the term “Business Innovation” strike fear or elicit possibility in your organization? If silo’ed business units are timidly testing Machine Learning, AR and AI, but missing the big picture, fear is likely. But if powerful new technology across your products and services is helping you exceed customers’ expectations, you’re on the way to beating less customer-centric competitors. Which type of organization will yours be by 2020? The experts speak. Reuven Gorsht, MoveSnap: “Every problem is a gift – without problems we would not grow” (Tony Robbins). Jeremy C. Thomas, Carom: “The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking” (Einstein). Jennifer Ford, SAP: “When all think alike, then no one is thinking” (Walter Lippmann). Join us for Your Business Innovation: Fostering Fear or Evoking Excitement.

Your Business Innovation: Fostering Fear or Evoking Excitement?

The buzz: “It is a miracle that curiosity survives formal education” (Einstein). Curiosity is celebrated in young children, but often squelched by the school system and job world. Now youthful curiosity, in the mature form of empathetic, critical thinking, is increasingly demanded of employees to help their organizations break the status quo and drive innovation. How to prepare students to develop curiosity into valued workforce capabilities? Introduce Design Thinking in the classroom. But at what age? Can it be a college major? The experts speak. Linnea Garrett, ChiTech: “Think left and think right, think low and think high. Oh, the thinks you can think up if only you try” (Dr. Seuss). Kerry Ann Williams, Compete 360: “There’s a way to do it better…find it” (Thomas A. Edison). Andrea Anderson, SAP: “The world needs dreamers and the world needs doers. But above all, the world needs dreamers who do” (Sarah Ban Breathnach). Join us for Design Thinking at School, Curiosity at Work.

Encore: Design Thinking at School, Curiosity at Work

The buzz: “An innovative culture…cultivating a mindset to learn to see the world in new ways” (Faisal Hoque). The notion that culture can impact an organization’s evolution and growth has been on the minds of leaders for years. Some say culture is the “personality” that shapes their ability to drive innovation. Fast-forward to today: We still need to define the type of culture that creates new ideas while disrupting old business models. Thought leaders from different industries, areas of focus, and countries will discuss the impact of culture on business and higher education. The experts speak. Dan Seewald, Pfizer: “If you want to go fast, go alone. If you want to go far, go together” (African proverb). Mark Leung, Rotman DesignWorks: “Happy families are all alike; every unhappy family is unhappy in its own way” (Anna Karenina). Matthias Langholz, SAP: “Be the change that you wish to see in the world” (Gandhi). Join us for Innovation Culture: Designing Your Business Personality.

Innovation Culture: Designing Your Business Personality

The buzz: “The future is sooner and stranger than you think” (Reid Hoffman). What does it mean to be a Futurist at this time in our personal and business history? Today’s futurists (oxymoron?) take into account key trends including the impact of the digital world in our connected-everything-and-everywhere era, as well as technological advances that may propel us into the next century. Then what: a magic crystal ball? The experts speak. Susan LK Gorbet, Gorbet Design: “What you can do or dream you can, begin it. Boldness has genius, power and magic in it” (Goethe’s Faust). Jill Irvine, SAP: “And above all, watch with glittering eyes the whole world around you because the greatest secrets are always hidden in the most unlikely places. Those who don't believe in magic will never find it” (Roald Dahl). Kai Goerlich, SAP: “To be sure of hitting the target, shoot first, and call whatever you hit the target” (Ashleigh Brilliant). Join us for Futurists: Analyzing Trends, Crystal Ball or Both?

Futurists: Analyzing Trends, Crystal Ball or Both?

The buzz: “While developing his vacuum, James Dyson went through 5,126 failed prototypes ...But the 5,127th prototype worked...” (Evan Carmichael). Welcome to Part 2 for a deeper dive into prototyping in Design Thinking, which ensures ideas are tested and re-tested on a small scale to determine, “Did I understand what you want or need?” prior to a large investment. Designers, creators and innovators use prototyping styles and techniques to decide which ideas to carry forward, send for iterations, or blow up and start over again. The experts speak. Matt Gorbet, Gorbet Design: “It is not the answer that enlightens, but the question” (Eugene Ionesco). Gavin Quinn, Mindset: “A brilliant solution to the wrong problem can be worse than no solution at all: solve the correct problem” (Donald A. Norman). Anastasia Stauffenberg, SAP: “Prototyping is the conversation you have with your ideas” (Tom Wujec). Join us for Designing the Future: Role of Prototyping In Just About Everything – Part 2.

Designing the Future: Role of Prototyping In Just About Everything - Part 2

The buzz: “The robot that takes your job should pay taxes” (Bill Gates). On Part 1, our panel peered ahead to describe future tech trends and their impact on blue collar and white collar occupations. Today on Part 2, they’ll cover how tech innovations including machine learning, AI, predictive modeling and 3D printing are impacting us right now. The experts speak. Gray Scott, SeriousWonder.com: “One of the definitions of sanity is the ability to tell real from unreal. Soon we'll need a new definition (Alvin Toffler). Jeremy C. Thomas, Carom: “Do not quench your inspiration and your imagination; do not become the slave of your model” (Vincent Van Gogh, letter to Theo Van Gogh, Nov. 1882). Jennifer Ford, SAP: “Without deviation from the norm, progress is not possible” (Frank Zappa). Join us for Designing the Future: Tech Trends Impact – Part 2.

Designing the Future: Tech Trends Impact - Part 2

The buzz: “Above all, think of life as a prototype. We can conduct experiments, make discoveries, and change our perspectives” (Tim Brown). Prototyping in Design Thinking ensures ideas are tested and re-tested on a small scale to answer the question, “Did I understand what you want or need?” prior to large investments. Designers, creators and innovators use an array of prototyping styles and techniques to help decide which ideas to carry forward, which to send back for iterations., and which merit refinements aka “blow it up and start over again”! The experts speak. Matt Gorbet, Gorbet Design: “Always the beautiful answer who asks a more beautiful question” (e. e. cummings). Gavin Quinn, Mindset: “If you don’t like what’s being said, then change the conversation” (Don Draper, Mad Men). Anastasia Stauffenberg, SAP: “If a picture is worth 1000 words, a prototype is worth 1000 meetings” (Tom and David Kelley, IDEO).Join us for Designing the Future: Prototyping In Just About Everything!

Designing the Future: Prototyping In Just About Everything!

Designing the Future of Customer Experience

The buzz: “You cannot endow even the best machine with initiative; the jolliest steamroller will not plant flowers” (Walter Lippmann). Technology is moving at the speed of light, with machine learning, augmented reality, and 3D printing impacting our lives right now. But where is all this headed in the near and far future? The experts speak. Josh Bernstein, Dell EMC: “I think if you do something and it turns out pretty good, then you should go do something else wonderful…Just figure out what’s next” (Steve Jobs). Gray Scott, SeriousWonder.com: “Artificial intelligence will reach human levels by around 2029. Follow that out further to, say, 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold” (Ray Kurzweil). Jeremy C. Thomas, Carom: “Technology is a big destroyer of emotion and truth. Auto-tuning doesn’t do anything for creativity...” (Jack White). Join us for Designing the Future: Tech Trends Impact.

Designing the Future: Tech Trends Impact

Design Thinking at School, Curiosity at Work

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions. Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series Designing the Future with Game-Changers. We’ll explore the design of the future and how it continues to change as it unfolds – across education, healthcare, customer experience, the supply chain, transportation, a global innovation culture and other areas that impact us daily. Technology races forward. How do we keep a human face on digital disruption so it includes all of us? Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Designing the Future with Game-Changers, presented by SAP, live Thursdays on the World Talk Radio Business Channel.

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Designing the Future with Game-Changers, Presented by SAP

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