The power of Big Data technology is being successfully applied to understanding such complex unknowns as consumer sentiment and even intent. That understanding then vastly improves how retailers and myriad service providers manage their users' experiences -- increasingly in real time. Fortunately, today's consumers are quite willing to share their intents and sentiments via social media, if you can gather and process the information. Hence the rapidly developing field of social customer relationship management, or Social CRM.

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The Social Side of Big Data

Delivering information as an actionable asset in a widely collaborative and increasingly mobile environment has become a top business priority. Business architects need the agility enabled by such unshackled information sharing and contextual collaboration to keep pace with distributed services and a boundaryless enterprise approach to their operations and commerce.

Microsoft SharePoint's Crossroads: Where Opportunities, Challenges Meet

Adventure games, which play out much like an interactive story, have had an adventure in their own right. These games peaked in popularity during the late 1980s to the mid-1990s but in recent years have been in decline. When action and online role-playing games gained mass market appeal, story often became secondary. However, story-driven adventures could be making a comeback. Jane Jensen, game designer of the popular and critically acclaimed Gabriel Knight series in the 1990s, is back with Moebius: Empire Rising.

Gaming Guru Jane Jensen: There's a Yen for Adventure

Heartland Payment Systems has successfully leveraged software-assurance tools and best practices to drive better security within its IT organization -- and improve its overall business performance. In this podcast, Ashwin Altekar, director of enterprise risk management at Heartland, shares his insights and knowledge with Amir Hartman, the founder and managing director at MainStay. They discuss how Heartland has improved governance results across the organization, thanks to both security best practices and HP's Fortify tools.

Software Security Pays Off for Heartland

As developers are pressured to produce mobile and distributed cloud apps ever faster and with more network unknowns, the older methods of software quality control can lack sufficient predictability. And as Agile development means faster iterations and a constant stream of updates, newer means of automated testing of the apps in near-production realism prove increasingly valuable. Fortunately, a tag-team of service and network virtualization for testing has emerged.

Easing DevOps Snafus in the Cloud Era

One of the UK's go-to spots for selling entertainment products online, Entertainment Magpie is now setting its sights on the U.S. with the launch of Decluttr.com. In this podcast, we chat with CEO Steve Oliver about how the digital revolution affects a business model predicated on physical entertainment media; the global network that underpins his company's business model; and how Americans' unfamiliarity with a black and white bird that collects shiny things forced Entertainment Magpie's stateside name change.

Old Discs Get a Chance to Spin Again

In the past, "it was about detection, and you had reaction technologies," said HP Network Security Architect Jim O'Shea. "Then we evolved to trying to detect things that were malicious with intent by using IDS. But that was a reactionary-type thing. It was a nice approach, but we were reacting: Something happened, you reacted. But if you knew it was bad, why did we let it in in the first place?"

Intrusion Prevention: Keeping the Bad Guys Out, Read a full podcast transcript at http://briefingsdirect.blogspot.com, or download a copy at http://bit.ly/HBotTG. More podcasts at http://www.briefingsdirect.com. Sponsor: HP.

"Many organizations have experimented with numerous approaches," said Tom Kendra, Dell Software's vice president and general manager for systems management. "Now we've gotten to the point where we have the unique opportunity to think about how we consolidate these approaches into a more integrated, holistic mobility solution that elevates data security and mobile workforce productivity."

Turning the BYOD Lemons Into Lemonade, Read a full podcast transcript at http://briefingsdirect.blogspot.com, or download a copy at http://bit.ly/HBotTG. More podcasts at http://www.briefingsdirect.com. Sponsor: Dell Software. Read a full podcast transcript at http://briefingsdirect.blogspot.com, or download a copy at http://bit.ly/HBotTG. More podcasts at http://www.briefingsdirect.com. Sponsor: Dell Software.

Earlier this month, researchers published a report discussing global forest coverage. While that alone might not be eminently noteworthy -- a lot of scientific papers get published about a lot of topics -- these findings were supplemented by a first-of-its-kind interactive mapping tool that was created in partnership with Google. In this TechNewsWorld podcast, we discuss the research, the findings and the use of cutting-edge technology with the study's lead author, Matthew Hansen, a geographer at the University of Maryland.

Where Have All the Forests Gone?

Aggressive use of cloud-computing strategies can significantly improve delivery of applications to end users. Healthcare patient-experience improvement provider Press Ganey and project and portfolio management provider Planview are both exploiting cloud efficiencies and agility. Their paths have been different, but the outcomes speak volumes for how cloud transforms businesses.

Cloud Efficiency: Different Paths, Same Destination, Read a full podcast transcript at http://briefingsdirect.blogspot.com, or download a copy at http://bit.ly/HBotTG. More podcasts at http://www.briefingsdirect.com. Sponsor: VMware.

"The self-publishing revolution is really only a few years old, so what was surprising to me about this sort of material is not that it exists -- that's always existed, I guess -- but more where it was sold," said author Jeremy Duns. "This seems to me to be more the material that you would have found in a sex shop. So to find it on iTunes or Amazon or Barnes & Noble or these kinds of places -- that's what was surprising."

E-Booksellers Take a Walk on the Vile Side

Visible Measures measures via a massive analytics capability an ocean of video at some impressively high scales. By creating very deep census data of everything that's happened in the video space, Visible Measures uses unique statistical processes to figure out exactly what patterns emerge within video usage at high speed and massive scale and granularity. Chief Technology Officer Chris Meisl explains in this podcast just how Visible Measures measures.

Measuring the Expanding Video Data Universe, Read a full podcast transcript at http://briefingsdirect.blogspot.com, or download a copy at http://bit.ly/HBotTG. More podcasts at http://www.briefingsdirect.com. Sponsor: HP.

Researchers at George Mason University's Mercatus Center recently launched a website, PiracyData.org, to determine whether or not there are legal alternatives for viewing the world's most pirated movies. Drawing upon TorrentFreak's weekly list of the 10 most pirated movies, the researchers will quantify the validity -- or invalidity -- of copyright holders' claims that pirates are thieving material that is indeed available elsewhere, as well as claims that search engines like Google should quit linking to pirated content. In this TechNewsWorld podcast, we are joined by Jerry Brito, a research fellow at the Mercatus Center and a cofounder of the site.

When Film Distribution Fails, Piracy Wins

"The most important realization that we made was that it wasn't going to be a huge technology effort that was going to make this happen," said Chris Wegrzyn, director of data architecture at the DNC. "It was going to be about analysts. It's about people who were going to understand the political challenges, understand something about the data, and go in and find answers."

Turning Politics Into Political Science With Big Data, Read a full podcast transcript at http://briefingsdirect.blogspot.com, or download a copy at http://bit.ly/HBotTG. More podcasts at http://www.briefingsdirect.com. Sponsor: HP.

A team of investigative journalists in Russia have suggested that the Russian government will be embarking on an ambitious surveillance regimen for the upcoming Winter Olympics, which will be held in Sochi, Russia, next February. In this podcast, Andrei Soldatov, one of the journalists who helped break this story, joins us from Moscow. Soldatov talks about what, exactly, Russia has planned for the Games, how the 1980 Moscow Olympics still informs the nation's surveillance philosophy, and more.

The Winter Olympics of Russia's Discontent

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