ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.Danny de Hek 0:00 Welcome to elite six business networking Think Tank, facilitated by your host, Danny de Hek. The place where decision makers come together to share their experience, knowledge and skill.Okay, well, let's get the meeting underway with the SEC 92. Maybe we shouldmaybe we should say hello, first everyone. Should we do the audit? Now? What are we gonna see, I'm gonna click more buttons and just get rid of a few extra screens.But lots of names on here. Everyone's getting busy at the moment, I had a guy who sent me a lovely request to come along to his event on LinkedIn. I said, Why don't we get together have a meeting? And tell me about it? Because I'm a bit busy at the moment. I said, So am I good luck with your event. But everyone's busy me.Paul Starling 0:50 Yeah.Danny de Hek 0:54 If you really want people to come to the event, you don't just sort of give them a long email and measure we can just live life like that as you want I want out of my business is I just want lots of clients using my services, what, just put that all on one big email and send it to everybody. And then when they're not busy, they can read it and give me money.just brilliant.David Clarkson 1:16 Adds like an ideal solution, Danny.Danny de Hek 1:21 And the guy doesn't remember it was really funny, but he's an accountant. This guy and he's been watching me on LinkedIn for a wall and I don't know from our site, but I was out mountain biking with a group of about 15 or 20 people we were walking through McCain's Island. I know we were biking and there was a big group of people and we're blocking the track and he comes fast on his mountain bike and yells out Get out of the way and afterwards at the coffee coffee place I went up to him I said you know those your language was atrocious. I said you didn't need to talk to us like that. We just having a good time and then you can find pass with that. I said just get a hold of the woman. Oh, well, I shouldn't be on the track and and he doesn't realise I know he's the same accountant.Anyway, you've got to be hate yourself all the time. It wouldDavid Clarkson 2:19 be a Rick. Danny recommend him to the clients you don't want. Yeah. See Full TXT Script at https://www.elite6.co.nz/podcast/think-tank-topic-think-tank-bringing-fun-into-your-business/

ELITE : SIX - Decision Makers

Think Tank Topic: Think Tank Bringing Fun Into Your Business

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.Danny de Hek: [00:00:00] Welcome to ELITE : SIX  business networking think tank facilitated by your host, Danny, to hit the place where decision makers come together to share their experience, knowledge and skill.Really good meeting today. It's on organisation. A lot of people have got some good advice and they want to share it with you. So without further ado, lets start the meeting, ok guys.So welcome along to the think tank meeting, we will start the meeting. Now we'll do a meeting thing. Today is personal organisation, things that you use to help.Yourself, stay , maybe electronically, maybe a piece of paper on the desk. Anything that all that you can think you can help some other people with, if you haven't been to. I think tank meeting before we break it into four parts people's experiences with trying to organise himself, problems that people are having with organisation and then solutions.And obviously some takeaways at the end of the meeting. And then we come up with next week's topic, which is quite groovy. So I was good,  what I'd like to do first is we've got our group of people here, so let's have a introduction of who you have. Cause, last week I think I told you guys, which you have 150 listeners to our podcast and in seven days, which is really good.So people that are listening are probably wondering who is actually on this podcast. I'll start at the top. My top might not be your top. Does that make sense, Paul, do you want to introduce who you are and what you do?Paul Starling: [00:01:24] Yep. I'm Paul stalling. I run Canterbury Computer Services in Rangiora, and we are a residential break fix. And look after small businesses and their computing needs and providing solutions for them.Danny de Hek: [00:01:38] The majority of your customers would be using PCs. Would that be correct?Paul Starling: [00:01:42] Yes. Majority is windows and Android and a few Apple customers.Danny de Hek: [00:01:48] They're very few Apple. They don't break down. You'll seePaul Starling: [00:01:52] They won't deal with the boys like us.Danny de Hek: [00:01:55] My dogs go Apple, by the way, just in case, you're wondering, Helen do I knowHelen Oakes: [00:01:59] This is April I dog, and he's really good on Apple products areas. I'm Helen  Mode de vie Photography, creating memories to laugh last, a lifetime. Do you like that catch phrase?Danny de Hek: [00:02:14] It catches you stool. Excellent. yeah, maybe at one age, I want to know a little bit more about you too. You guys are married or you just happened to be in the same screen every month.Jaline Pietroiusti: [00:02:26] Yes, we are married and we do work together.Danny de Hek: [00:02:30] Oh, sorry. This isJaline Pietroiusti: [00:02:35] Surprisingly. Everybody thinks I would end up in divorce, butDanny de Hek: [00:02:47] Oh, don't do marriage counselling. Is that nervous moment where we shouldn't have said that we've had a real rough week ourselves actually Helen's had a few problems to deal with. Yeah.Helen Oakes: [00:03:07] Yeah. But all good. All good.See full script at https://www.elite6.co.nz/podcast/think-tank-topic-personal-organisation/

Think Tank Topic: Personal Organisation

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.Transcribed by https://otter.aiDanny de Hek 0:00 Welcome to ELITE : SIX business networking Think Tank facilitated by your host, Danny de Hek. The place where decision makers come together to share their experience, knowledge and skills. So welcome along to elite setters meeting. If you just joined us, by all means, scroll down to the page and you'll see how to access the room if you don't know how.Hello Matt how are you well, no sound there, but that's okay. That's right. You're on mute. Don't worry, you're all good.All right. For the millions to tune up here they're all coming in droves now. Full Screen. Excellent. Full Screen just trying to finish off a few little things.Penny Betts 1:11 How are you?Helen Oakes 1:13 How are you?Penny Betts 1:14 I'm good. Thank you. Good. I haven't seen you for a while.Danny de Hek 1:21 Or you might have got taken away by a big whale.Penny Betts 1:28 it would make the news that's all. It reallyDanny de Hek 1:32 Done that really happening?Penny Betts 1:38 Or someone he got taken out by way a few years ago? Yeah. He was trying to say but it was caught up. It was a humpback whale. He dived into and he'd saved quite a few No, untangle it.See all notes at https://www.elite6.co.nz/podcast/think-tank-topic-side-hustles/

Think Tank Topic: Side Hustles

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzTranscribed by https://otter.aiDanny de Hek 0:00 Welcome to elite six business networking Think Tank facilitated by your host Danny de Hek. The place where decision makers come together to share their experience, knowledge and skills. just realised I went recording so hopefully it is recording now. So let's start that again. And we've got Laughlin McNeil is all messed up good to see let's be an Auckland diet. sorry we can't hear you. Could you take the mask off?Good stuff. Yeah, welcome along. We're just explaining what people do. So what do you do in your mind at the moment? Yeah.Lachlan McNeill 0:53 bookshop looking at a book now I'm a recruiter, technical recruiter with the renewable space at the moment. And that brings meDanny de Hek 1:03 good stuff. All right, David Carson.David Clarkson 1:08 Yeah, I'm David Clarkson from dynamic communication we build more confident, more competent, more credible communicators. So I'm a public speaking and business presentation skills try and I do some other soft business skills training as well.Danny de Hek 1:25 Who even helped me a little bit and look at me now. Cool. jenelle michelangeli JoleneJaline Pietroiusti 1:33 Ilene. So it's chalene and Steph from Oakland, and our company is called the odd way. And we specialise in e commerce. We bold e commerce site. And we do Shopify and MagentoMatt James 1:47 was a second way we were coated to say, take it away.Jaline Pietroiusti 1:54 We didn't call it the second wayDanny de Hek 1:59 huh? Clinton are you addingClinton Selby 2:04 content from LEGO Star? We provide economic solutions and furniture to make your home office a safe and productive place.Danny de Hek 2:13 What else do you do?Clinton Selby 2:15 Also co founder of genius co working and theory made and insight into.Danny de Hek 2:24 Cool, thank you, Chris. Up next and in Judah after they'd likeChris Cameron 2:30 Chris Cameron. We each can inspire and empower people to develop positive outcomes in themselves and families communities through martial arts and personalised.Danny de Hek 2:41 Cool cooking some food went a long way dude.Jude Stirling 2:46 If I'd known I was going to be in the spotlight, I actually tried my hand. Jen stealing Krantz accounting services. We provide bookkeeping, accounting and business advisory services to small to medium sized businesses based on pretty much everywhere in New Zealand. And most of our clients trade based. We have clients who've been to properties and whilst we don't provide well lately, a bit of a counselling service as well, so, yeah, that's us.Danny de Hek 3:21 Good stuff. All right, McLaughlin and Shawn, I think you're on mute but can you say today like it was just you just people.Shaun Jin 3:34 Quality cleaning Christchurch has controls and one stop services for property improvement.Danny de Hek 3:44 Not very good. Well, I don't think I missed any way I don't get everyone to knowHelen Oakes 3:47 Helen. Oh, it always misses me. She was late for the meetings. Tonight I was making you'reSee this blog at www.elite6.co.nz/podcast/think-

Think Tank Topic: Managing Clients

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzEXPERIENCESRefunding clients that overpayAct honourablySuccessful businesses who are acting ethically will always enhance their reputationReputation can be damagedYour ethics should relate to the culture of your businessWhen clients advise that they no longer wish to be a client , any subsequent subscription payments should be refunded. If alternatively the member continues to pay and does not advise that they no longer want to be a member any refund should only cover from date of that advice.Ethics in business is related to your own ethics. Conduct yourself as you feel is correct.The values we apply to functioning within our business.PROBLEMSAdmin takes timeMay not get repeat clients if you aren’t ethicalAre ethics related to the emotional center and conduct of your business or related to the systems your customers experience?Terms and conditions need to be clearSome companies don’t have T&C’s, can backfireEthics are in the eye of the beholder – what’s ethical to somebody may well be not be to another.SOLUTIONSHave an admin fee if people overpayMake phone call to clients not emails as emails get overlookedHave a contract for a certain timeframeHave clear Terms and Conditions, including around termination and refunds.Pause before you react to situations to ensure your reaction matches your ethics.TAKES AWAYEthical decisions can be difficult to resolve – a good guide is to treat others as we’d like to be treated.Give the money backHearing people viewsAfter all, time will help heal your heartNEXT WEEKS TOPIC - MANAGING CLIENTS

Think Tank Topic: Business Ethics

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzEXPERIENCESPerception is realityHighest profiles has the loudest voiceAction makes your relevantBuy a qualification on-line!Training, CertificationCustomer experience (referrals) = credible authorityAuthority = knowledge + experienceRuns on the board, not necessarily qualificationsGet the skills and write the book about your field of expertise - it helps establish you as an expert.Practical experience vs qualificationsSelf appointed authorityHave accumulated a bank of real world experience to draw upon for othersPROBLEMSAn authority or expert can always learn morePeople lieSome experts can't translate their ideas/concepts into language that people can understand"Comparison is the thief of joy" Theodore RooseveltAlways going to get haters - tall poppyThe time  and money it can take to get the knowledge/experience needed to be able to position us as experts.Flash labelling does not mean qualitySOLUTIONSGet your clients to talk to your prospectsCase studiesLearning from someone who is an authority in their fieldUniversity will not be around in the future Educating kids at school to be entrepreneurs and leadersLifelong LearningTake part in discussion forums and networking so people can become aware of your skills and knowledge without making commitments.Show authority by references and reviews and word of mouthRecommendationsTAKES AWAYBe prepared to put in the hard yards to become an expertYou can be an expert in your field but there is always more to learnWe need to provide credentials that back up our expertiseMembership of professional bodiesNEXT WEEKS TOPIC - BUSINESS ETHICS

Think Tank Topic: Becoming an Authority in your Field

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzEXPERIENCESGet into other people's heads - understand their energy, challenges and be practical about offering solutions.Your ability to react positively to imposed change will keep your business ahead of the pack.Crisis is an opportunity revaluate, reassess & react positively.Identify what the crisis actually is and how it may impact on yourself or businessLook to work with like minded people or collaborate with a business that tells with yoursLook at tools to help your business (e.g. VR software to create immersive 360 tours etc.)Be able to work anywhereLook to take your business onlineDiversify our businessesLearn new ways of communicating with clientsStay positive, mindset is keyBugger, BuggerPROBLEMSA crisis will highlight your system deficiencies.Meeting peoples expectationsBuild redundancy into your systemsHealth (stress, diet etc.)Realised you didn’t have a plan when a crisis hitEarthquakes - lack of planningMoneyProper fire equipment on handSOLUTIONSApply for funds, grantsBack up your data in a few placesNetworking asking others for help and guidance!Business Continuity Planning. What is important and how can you protect it?Understand client expectations then exceed themBookmark sources of reliable, current and simple information.NAS could be the offline online file back up solution network-attached storageTAKES AWAYHave an emergency kit with crisis information in it for when a crisis happensBe prepared for every eventualityKnow what you can offer and be prepared to clearly offer this.NEXT WEEKS TOPIC - BECOMING AN AUTHORITY IN YOUR FIELD

Think Tank Topic: Crisis Management

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzEXPERIENCESIf you personally are prone to anxiety or depression, then you actively need to build up a network of supportive people around you.Problem shared is a problem solvedWhile there often is no apparent reason for someone to take their own life; there can be prior subtle signs. We need to listen carefully if we are close to them.We don’t talk about it, but there is no harm if you doPeople taking their life when they feel there is no way outCelebrate all the successes no matter how big or small they areI've found its so important to have "something" I do for me... once a week I try to have a coffee date with a friend & that's my me time, download. It's great if they are in business & you can download together then just chat..Being sad, angry, hurt is ok. There is nothing wrong with those emotions.You never say the words I know exactly how you're feeling, because it's impossible to know how someone is feeling a nicer way to say this would be to say I can only imagine what you were going through at the moment.PROBLEMSAlcohol drinking too much drinking when you are low.Avoid alcohol around stress. Have to look carefully at problem and booze interferes.Entrepreneur can be perfectionistHaving that attitude of I can do this is so importantComparing ourselves to others is not productiveWe can create our own stress when often we find later it's misplaced.Having no one to talk toGetting useless information from well meaning people.False modesty and unwillingness to admit failure.SOLUTIONSDo some Physical ExerciseRealise it is ok if things are not smooth sailing in business. That is normal.Trust yourself as you do not know what is going on in someone else's businessJoin/Find group of link-minded people and talk.Find some practical things that you could do to support someoneImmerse yourselves in successful network groups like elite six where issues can be shared in supportive ways.A walk in the forest & catch up with an old school friend has been great.Build systems in your business to relieve pressuresAsk people how they are on a scale of 1 to 10TAKES AWAYDon't believe the hypeIdentify the supportive people around you and reach out to them when things are not going well for you.Find a network like ELITE : SIX or someone you can share success, failure and uncertainty with.Celebrate every success big or smallNEXT WEEKS TOPIC - CRISIS MANAGEMENT

Think Tank Topic: Mental Wellbeing In Business

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzDifferent Ways to Communicate Effectively… Verbal, Written, Oral, Face-to-Face, Nonverbal, Physical, Paralanguage and VisualEXPERIENCESEveryone has at least two languages – their native language and their body language.Gauge your audience. Communicate to suiteEven those hard conversations should be tackled sensitively and with calmnessDon’t shy away from courageous conversations; giving strong feedback or bad newsPROBLEMSWasting TimeMisunderstandings if not clearMiscommunication never ends well. Be clear & conciseKey concept about communication is to focus on your clients needs rather than our own needs.Being pressured when you don’t have time to consider your response or get the factsSOLUTIONSAlways be “in the now” when communicating with your clients – focus while you are communicating – multitasking interferes with communication.Listening and play back what they saidRecognise that different mediums require different communication styles oftenGet confidence by doing and getting feedbackCAUTION: This message has been composed by a dyslexic person using voice recognition, over bluetooth, with predictive texting enabled. So, who knows if it is 100% accurate. If in doubt phone me on 021 961 652Set clear expectations: budget, time line, deliverables etcDocumenting key discussion pointsPrepare for important communications; do your homework. Use facts and examplesAdmit when you are wrong or have made a mistakeBe transparentPresent Solutions / alternatives when things go wrongNew book I have found – Average sucksTAKES AWAYDocumentationFlip It by Michael HeppellNEXT WEEKS TOPIC - MENTAL WELLBEING IN BUSINESS

Think Tank Topic: Communication

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at www.elite6.co.nzEXPERIENCESForced everyone to embrace digital technologies such as “Zoom”.The Seven R’s of Change Management Who raised the change? … What is the reason for the change?… What return is required from the change? … What are the risks involved in the change? … What resources are required to deliver the change? … Who is responsible for the “build, test, and implement” portion of the change?Don’t mistake compliance for acceptance. People who are overwhelmed by continuous change resign themselves to it and go along with the flow. You have them in body, but you do not have their hearts. Motivation is lowFear of the unknown make people fearful of changeThe businesses that can react quickly and meaningfully to external factors will succeed.To make change a new normalTo make change possible you must have the buy in and authority of the most senior manager.Only make changes based on good data, not on a gut feeling.PROBLEMSChanging without analysing whyNot managing the changeMaking a change without accurate dataLack of communication around the reasons for changeSOLUTIONSSystems and ProcessesFocus has to be on the people implementing and being effected by change as well as the desired outcome.MonitoringCommunicating you are trustworthyBe transparent. Clarify with clients and or staff as to the reason for the change and the expected advantages that will come from it.Been a great leaderTAKES AWAYChange involves risk, so change management involves risk managementThose with the most to lose as a result of the change will be the most resistant to the changeAbout Donald trump’s Whitehouse a great (if disturbing) read is “Fire and Fury” by Michael Wolff.NEXT WEEKS TOPIC - COMMUNICATION

Think Tank Topic: Managing Change

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website at www.elite6.co.nzEXPERIENCESBetter relationships, more accountabilityBetter serviceAccountability increasesMore likely to give referralsBuying local means that if you have a problem with the service/product it’s easier to resolve the problem.Longer term, repeat businessHuman interaction - better serviceFace to face business ( ie local) strengthens the relationship and trust.More impactful to small local business - bad reputations are hard to shake … good reputation matters more.Prepared to go the extra mile.PROBLEMSPriceLimitations around goods availabilityChoice may be limitedSlower to adopt new products / technologyPoor quality and serviceScale of operation - ability to serve multiple customersMay have to pay moreMore expensive due to lack of purchasing powerProblems easier to solve in face to face situationsEasier to have your reputation dented (fairly or unfairly)Transparency of business ownershipTry local, buy on-lineSOLUTIONSSupporting your communityCreate a good customer experienceBusiness LoopingCreate positive ripple effectsGo to give not go to getTrade on quality not just priceThink about where your money goesLocal visibility always pays dividendsupstreamnz.co.nzTAKES AWAYBuying local is a double win; win for us and for the communityGo local, go local, go localThink local, be local, support localBuying local is a conscious decisionOFF TOPIC (Mark)I love KFC (Mark)I love my relationship with Helen (Danny)I love working with my husband (Jaline)NEXT WEEKS TOPIC - MANAGING CHANGE

Think Tank Topic: What Does It Mean To Support Local?

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website at www.elite6.co.nzEXPERIENCESAgree content/define scope upfrontSpend adequate time upfront to really understand the need/taskTry to exceed customer expectations to ensure a long-term relationshipRemember to check in with your clients from time to time to ensure you are meeting their needsNever ASSUME, because when you ASSUME, you make an ASS of U and MESet realistic expectations/be honest – avoid “faking it until you make it”Understand your customer – what’s important or unimportant to them and communicate as suchCommunicate regularly – “no surprises”Agree a schedule of tasks (have a plan)Send out feedback forms or even feed-forward formsPROBLEMSReluctant to pay when the invoice reaches themMaking assumptionPoor communicationDisagreement over what was promised vs what was deliveredSpending time away from delivering core expectationUnrealistic expectations, lack of customer understanding of tasks/costs involvedScope creepKnow the customer you have got, research their background.Staff/contractors letting you downSOLUTIONSAsk creative questions to expand clients brief, understand their problems, goals, aims. Listen, reflect what you have heard.Explain your scope, deliverables, process, program & cost. Explain your expectations of them.Ensure that the customer fully understands the process / productCreate a scope document and manage changes (variations)Get feedback from customersBe responsive to genuine problems or issuesUse case studies as illustrationsEducate the customer in the value they are receiving for “this” and why they are not getting “that”Offer new clients to talk to past clients – removes some doubt and uncertainty over working togetherMonitor progress confirm milestones as reached, confirm approval & acceptance, & instruction to proceed.Differentiate between what you can do and what you can’t“Know what you know” … don’t over sell. Big risk to reputationOver-deliver will always lead to positive client satisfactionContracts, terms of engagementExceeding expectationsLead by exampleTAKES AWAYDocument all agreements madeMaintain good, regular communication (no surprises)Don’t over promise. Be realistic/honest over expectationsQuality does not come cheap. “Pay peanuts, get monkeys”Maintain good client relationships to ensure open two way communicationCherish customer relationships … beware of “radio silence”Look for “win-win” outcomes. Needs to be mutual benefitNEXT WEEKS TOPICWHAT DOES IT MEAN TO SUPPORT LOCAL?

Think Tank Topic: Managing Customer Expectations

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website at www.elite6.co.nzEXPERIENCESKnow when you are deliberately "buying" business. Use selectivelyExpect to be asked for discountsCan be a race to the bottom.Be prepared to say "No"Does it work for my industry?Depends on long term vs short term engagementNeed to know your costs to be able to effectively pricePro services based businesses are harder to discountsKnow your worth … people will try it on at timesDiscounting as a strategy can be used if you have spare capacity to take advantage of; to combat competition; to quit redundant stock - always review discounts to avoid the 'race to the bottom'.Need to know your costs to be able to effectively pricePROBLEMSNot saying NOIf you pay peanuts, you get monkeysCan sour the relationshipYou can set your bar too low.Upsetting existing clientsSOLUTIONSMake it an Experience!Knowing when to walk awayKnow where you stand out/your value differenceIf you discount below cost you will likely failKnow your costs/breakeven - Price accordinglyKnow your worth to the clientWhen identifying an hourly based service, Confirm that the rates are current, & consider that rates are valid for a period of time.Don't discount "unique"Learn to effectively articulate your Unique Selling Point. Get you value worth easily understood and quickly.Rather than discounting offer a reduced scope of service. an opportunity to verify & clarify the value of your service.Describe what NOT engaging you would look like to the clientTAKES AWAYSaying no or negotiating content to reduce priceLook before you leapConsider saying…Thank you but No!…At least you acknowledge appreciation of their offer.You have to know when to ask for moneyNEXT WEEKS TOPICDefining Customer ExpectationTOP TEN TIMEWASTERSShifting PrioritiesInterruptionsTelephoneMessy desk & looking for thingsNo clear goalsPoor delegationInability to say “NO”ProcrastinationPoor planningMeetings

Think Tank Topic: Discounting / Pricing

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website at www.elite6.co.nzEXPERIENCESStaying on topicEstablish the common groundNegotiate to come to a compromiseNegotiation can be about power and a potential shift in that powerTo be effective each participant should be further ahead than they were before. even if each one has not achieved the result they wanted to achieve.To make it work, what are you prepared to drop offWould you recommend dealing with the other party once the negotiation is over?Make sure their rents cover the cost of garden care, then hire professional rather relaying on the tenants.PROBLEMSEmotionMake no assumptions - we know none of them to be trueSOLUTIONSKeep emotions in checkHumourListen with EmpathyEmpathise with the others point of view even though your view may be different.Shift the relationship from an informal footing to a professional oneKnow the outcome. Be clear on what each side wants to achieve.TAKES AWAYCome back next week NEXT WEEKS TOPICDiscounting / Pricing

Think Tank Topic: Now to Negotiate

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.EXPERIENCESDeal the number one but work with number twoFor collaboration to work it needs to be a win win for each of the partners.Finding the good synergy... good communication & being on the same path for the same final goal.Good collaboration is built on trustCollaborate with people with the same morals & integrity.Clear outcomes with time boundariesPROBLEMSYou have to work on collaboration to make it workIt really depends on the extent or the complexity of the collaborationIt's like delegation - you have to check that what you expect is actually happeningSOLUTIONSIntellectual Property ownership needs to be cleared upResearch their background and dig up their strengths and weaknesses.Have defined leadership and role definitionDiscuss & document memorandum of understanding.Clear leadershipRegularly recap & monitor program & progress in associations with expectations.Have a great COACH, Captain & team.Mutual respect and flexibilityDefine goals & targetsTAKES AWAYGreat Collaboration Needs Clear Expected Outcomes And Defined LeadeBe clear on what your expected return on investment will be from your collaborators.QUESTION FOR GROUPDoes Collaboration Add Or Give You Time? Or Does It Depend On The Activity.?Is ELITE : SIX a business in its own right - not as just Danny’s networking company but as a focused competent collaborative group of consultants?NEXT WEEKS TOPICHow to Negotiate

Think Tank Topic: Clever Collaborations

ELITE : SIX is a progressive and forward thinking organisation that brings ‘decision makers’ together each week for an hour of interactive business networking. Think Tank meetings are working really well for us so we have also made it a Podcast for those who can not join us in person. ELITE : SIX ‘Central‘ is our Think Tank meeting. It provides a central place at the end of the week where members from the other groups have the option to meet the larger ELITE : SIX business family. It’s an open discussion group, a place for brainstorming and problem-solving, ideal for entrepreneurs, startups or decision makers.

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ELITE : SIX - Decision Makers

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