Shownotes:(0:59) Introducing Andy Gailey of UPTIME(03:59) From mechanical engineering apprenticeship to UPTIME (9:08) What are you reading?(12:56) Helping Facilities Mitigate Risks(16:38) Where do Managers Step Into Reliability in FM?(19:14) UPTIME's strategies and advice(27:41) Alignment of maintenance and operations(38:50) Measuring Expenditures (42:11) Wrap UpLinks:Shawn BlackAndy GaileyUPTIME Consultant LtdBook Recommendations:The PlagueQuotes:"They always used to talk about downtime, downtime, downtime, and I always used to try and turn a conversation around, that we should be accentuating the positive and be talking about the uptime."  (7:48) - Andy Gailey "I think if you talk to a lot of people in maintenance reliability, we all fall into it. There's not many people actually set out to become a reliability and a maintenance leader."  (13:01) - Andy Gailey"You’ve got to make sure that the things that drive your plant and drive your machinery are probably one of the highest and highly critical areas."  (17:55) - Andy Gailey"So when we look at time,when you've lost time in a production department or a facilities department, it's gone forever. So, what do you do? You have to spend more time... making up for what you miss."  (34:00) - Andy Gaileycgpconstruction.com

FM Evolution

Creating Reliability in FM

Shownotes:(0:55) Introducing Jim Robinson(4:22) First lead yourself(6:37) When are you ready to lead?(6:24) Balancing Availability and Boundaries(10:32) Listening to your team(11:25) Knowledge of Business Operations & Vision (13:48) Prioritizing Both The Mission and Your People(17:06) Servant Leadership in Local Communities(20:51) The Takeaway & Wrap UpLinks:Shawn BlackJim RobinsonConsistently Great Performance with Jim RobinsonTop 3 Principles of Leadership / Business Harvard ReviewQuotes:“Hate Fridays, love Mondays.”  (2:58) - Jim Robinson“ If money is your sole focus, or that golden egg on that one project…  I can assure you, you won't have 36 years in business, you'll have about 3.6 minutes. It's a radically different thought process than a lot of businesses.”  (15:45) - Jim Robinson“You have got to go have a new experience, whether it's an expensive restaurant you wouldn't normally go to, or a resort, something that you wouldn't normally experience. You have to go do these things because they open you.”  (5:21) - Jim Robinson“What worked today isn't going to get us where we need to be tomorrow. It's now a new survival skill and it's only going to help us survive today.”  (13:20) - Jim Robinson"You have to give back or you will not receive. You'll see people that do this drown very quickly. If they're just focused on self-success rather than helping others."  20:13) - Jim Robinsoncgpconstruction.com

Jim Robinson on the Foundations of a Successful Leader

Shownotes:(2:33) Introducing Bill Yanek(10:05) Adapting To 2021 with ConnexFM Conference(15:42) What to look forward to for 2022?(17:15) Highlights of ConnexFM(26:04) New Member Initiatives(28:15) Experience of Switching to Virtual(36:54) Wrap UpLinks:Shawn BlackBill YanekConnexFMBook Recommendations:ConnexFM Benchmarking StudyThink AgainThe Extended MindQuotes:"We're here to help and connect FM… to get our facility managers connected to exhibitors and suppliers."(12:34) - Bill Yanek"FM is really about people. You know, it's not about the facilities as much as it's the people that work in them, the people that run them. People who are doing the day-to-day."(13:00) - Bill Yanek"We put out our magazine, we put out our videos, we put out our virtual events, but nothing replaces talking to people like you face-to-face, even though we really didn't get face-to-face or connect."(17:51) - Bill Yanek"Not everyone is the same type of multi-site facility, manager or supplier. We have different ecosystems and communities within our membership."(26:42) - Bill Yanek"We're definitely going to have some virtual events, probably some hybrid, but the bread and butter of our organization will always be facilitating those face-to-face connections."(30:07) - Bill Yanek 

The Future of ConnexFM

Shownotes:(2:53) Introducing Randy Olson & Stan Mitchell(4:26) Stan Mitchell & His Journey To ISO Standard Development(6:40) ProFMI and ISO(8:50) What Are We Reading?(15:22) How Does Someone Get Involved in Developing ISO Standards for RM?(16:53) A Joke Gone Wrong Turns Stan Toward ISO Development (20:38) FM is About People and so is ISO(23:15) ISO Standards & Certification Processes(24:34) Explaining ISO 41,000(28:32) The Process of Standard Development(34:33) What Do We Do With These Standards?(40:53) Impact of ISO 41,000(42:41) Demand for ISO Standards(44:31) Wrap UpLinks:Shawn BlackRandy Olson  Stan Mitchell  FM LinkProFMIBooks:The One Minute Manager The Hero Code Quotes:"Don't pontificate. Go make decisions. There will be a good one, there'll be a bad one, but whatever it is, you'll learn from it and you'll make a better one the next time."(10:11) - Stan Mitchell"A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about people."(19:09) - Stan Mitchell"If you have a common language across the world, across all those countries and organizations, that provides facility management services to their people... then we have, we've got a common way to move forward."(21:21) - Randy Olson"If it's all about people, can we create a standard about how FM affects people and how people affect our ability to deliver FM."(25:48) - Stan Mitchell

How ISO Standards are Impacting the Global FM Industry

Shownotes:(2:56) Introducing Josh Witte(4:41) What Are You Reading?(6:44) What Lead Up To This Initiative?(11:14) Updating Multiple Assets(14:02) Sustainability Across Regions(15:42) Electric Vehicles (18:49) Preventative Maitnenace& The Sustainability Initiative(22:05) National Vs. Regional Companies(24:15) Recycling Programs (32:02) Wrap UpLinks:Shawn BlackJosh Witte Books:The British Are ComingLeviathan Wakes Quotes:"We are committed to reducing our carbon footprint by 25% across our scope on scope to emissions. We've committed to new in-store energy standards and or efficiency standards and also committed to sustainable sourcing and working with our vendor partners across all of our, all of our different markets to make sure that the companies we're working with have a sustainability plan in place are working towards carbon reduction." (8:17) - Josh Witte"Build a team to build momentum... have everyone on the same bus driving the same direction."(10:38) - Shawn Black"That way you have the ability to push even more aggressive. Those are the big, scary goals as we like to call them in the industry." (10:30) - Josh Witte"... You know, guys up in the C-suite by saying, 'Hey we got rid of all of our fluorescents, now we're all LE, check, we're done!' You've to look at wholesale recycling and PM programs for those LEDs because they don't last forever. And the technology is continually evolving." (13:38) - Josh Witte

Setting Up a Sustainability Inititive in FM w/ Josh Witte @ Dollartree

Why Suppliers Need FM Training Too

Shownotes:(1:33) Introducing Christine Witte & Chris Tracy of SEAM Group(3:08) What Are You Reading?(4:28) FM’s Place with EV(6:24) Where do FM’s Start?(8:59) Chargers, Infrastructure & Outsourcing(11:15) Capacity, scalability, & Regulations(15:30) Long-Term Choices vs. Constant Changes of EV(22:16) Charging Station Safety(27:00) EV Life Cycle(32:04) Wrap Up Links:Shawn BlackChristine WitteChris TracySEAM GroupConnex 2021Book Recommendations:12 Rules For Life Not-so-Friendly FriendGrapes Of WrathQuotes:“You really want to make sure that you choose an asset and choose a partner that's going to help you scale this program and get the best out of this investment.”(8:10) - Christine Witte “How many units do they have in the field? Are they battle-tested? What are they like to maintain? Does the company stand behind their product?... That's all important stuff that they [facility managers] really need to look at.”(9:37) - Chris Tracy“If you're at Target or a Walmart, the ROI may not be financial from profitability of that charging station… it may be guests coming into the store, buying more, staying longer, and getting that football.” (13:48) - Christine Witte“So it's just knowing what's out there and not trying to do it all on your own. Finding somebody with the core competencies to make it end-to-end and super easy.”  (21:30) - Christine Witte

Connex2021 - Electric Vehicle Readiness Across FM w/ Seam Group

91% Filling the Skill Gap in FM

Making Employee Experience Count with CEO, Jim RobinsonCGP Podcast Show Notes[00:02:48] What does employee experience mean to you?[00:07:58] How do you improve employee experience?[00:10:42] What role does technology play in the employee experience?[00:12:45] How do you keep an open dialogue with your team?[00:15:34] How do you make every moment count?[00:19:27] How do you empower your leaders?[00:21:57] What advice would you give other leaders in the facilities management world?Quotes:“As the owner and the leader of the company, sending random emails, texts, and phone calls on a weekly basis is something that's really important to me because I know everybody has a choice.” [00:04:38]“We don’t manage people, we manage systems and the people manage those systems.” [00:08:13] “Success to me means that somebody is carrying on what I've taught them.” [00:21:06]“Making the team number one is the greatest thing you can do. It's a responsibility and a moral obligation.” [00:23:07]

Making Employee Experience Count with CEO, Jim Robinson (Rebroadcast)

Sneak Peak of RFMA2021 Podcast w/ Teresa Foster

Shownotes(0:42) Intro(3:01) Guest introductions: Randy Olson and Eileen McMorrow(3:40) What are you reading? (7:22) Background on guests (9:48) Explaining 2021 Outlook Training Survey(26:39) Leadership, strategic planning, and emergency planning(34:39) Stats on FM training(37:27) Why invest in your team (40:25) Skills gap since remote work(44:23) Top priorities for employers and staff(47:25) How to find survey results/ Top takeaways   Quick advice for future leaders 

What Do FMs Want in 2021? We Have the Answers!

Show Notes(3:10) Tracy’s journey with RFMA(8:23) Biggest accomplishment since the start of RFMA?(10:12) What is your biggest life influence?(12:15) About the Team(17:51) About CAE(22:23) Tracy’s Retirement Announcement(24:44) Advice for Incoming CEOQuotes“I am now a part of something greater than myself… Now I have found my community. I found my people.” (9:09)“I think I was maybe the right person at the right time and took us to where we are now, but it's going to take someone else to take us someplace else.” (23:21)

A Look Back at RFMA 2020 Tracy Tompson's Final Farewell (Rebroadcast)

The Rise of Little Caesars with Wendy Gallo | EP 50

Shownotes(0:32) Intro(2:25) Guest introduction(4:45) What are you reading?(5:35) Top five ways to make your team feel valued or appreciated(6:05) Why figuring people out matters(7:36) Identify the learning style of your audience(9:00) Be a storyteller(11:39) Avoid surface-level relationships by encouraging your employee’s gifts and strengths(13:59) Change the story, and give freely to build trust(20:33) How to appreciate your employee’s beyond the paycheck(23:16) True leaders help their team set and execute goals(25:51) Re-think success(27:53) Final thoughts and advice for leadersLinksShawn BlackJim RobinsonCGP Maintenance & ConstructionDave Ramsey Leadership SummitBook RecommendationsThe Richest Man in BabylonQuotes“If you’re not in rapport, you’re not going to have a connection... Maybe it’s to be uncomfortable for change orgrowth, otherwise it’s strictly feeling warm and family-oriented. ” (6:24)“Emotionally, you have to capture people with a good story. Has to be 100% real, has to be 100% authentic.” (9:00)“If you've ever heard me talk of other people after I meet somebody, if I get a “wow” factor, the very first thing I sayis, wow, that person's intelligent or that person brilliant!” (12:05)“I learned that everybody is really kind of born feeling inadequate and really feeling not worthy… shouldn’t get,shouldn’t have, and that's the way people go through life.” (14:29)“We give them the empowerment to make decisions. We tell them how to make those decisions. [You tell them] Itrust you one hundred percent. You're going to make mistakes and ownership is the magic to building that trust.”(15:29)“If you look at the federal studies on where money falls in a business, it's number 10 and there's no real secret tothat. It's because it's understood. Money is a bribe and that's how I see it.” (21:09)“If the word, goal, is a threat, call it a result. What do you want for the week? What do you want? What's theoutcome? Call it something.” (25:08)

5 Ways to Make Your Team Feel Valued & Appreciated with Jim Robinson

Shownotes(1:00) Intro (2:48) Welcoming to today’s guests(7:04) What are you reading?(10:17) What DEI means in today’s workplace?(17:09) The importance of DEI mission.(20:58) Where do we start?(26:12) What’s the next step?(37:42) Practice what we preach(46:00) Wrap upLinksDarrell RoundsRandy Olson Book RecommendationsInfluencer The New Science of Leading ChangeRelentless Tim GroverRocket Fuel Quotes“We have a mission to become the most inclusive company in the world”. “To the point that one of our core behaviors is to be inclusive”. (11:49)“That is a great deal for us to do with respect in order for us to level the playing field”.(12:38)“If it is to be then it’s up to me”. (21:39)

Diversity Equity and Inclusion in FM

Facility Management Evolution – Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc

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FM Evolution

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