Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes https://remarkableresults.biz/?s=Maylan+Newton (HERE). “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Talking Points: Get Away from the Price Driven model of Business and get back to the Quality and Relationship Business Stop quoting price over the phone If you quote a price, make it the last thing you do not the first You don’t have to be cheap to be busy Price can be 6th or 7th on a customers list of needs When you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave me The service write needs skill to not quote a price over the phone Vehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s Oldsmobile We are cannibalizing our industry by quoting a price Do you really want the customer who wants the lowest price? In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forth If customers wanted a cheap price there would not be top shops out there not dealing with price first We need to show the value of what we do and be proud of our investments in people, training and equipment Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP's HERE) https://remarkableresults.biz/insider/ (Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy Carm a Cup of Coffee ) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to http://www.flexcheckauto.com/ (FlexCheckAuto.com) to learn more.

For The Record

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes (https://remarkableresults.biz/?s=Maylan+Newton) . “He is ‘just a car guy’ with lots of knowledge and is brave enough to talk about it”. Maylan’s purpose is to educate leaders to be a better owner or service writer. Talking Points: Get Away from the Price Driven model of Business and get back to the Quality and Relationship Business Stop quoting price over the phone If you quote a price, make it the last thing you do not the first You don’t have to be cheap to be busy Price can be 6th or 7th on a customers list of needs When you quote a price over the phone you are setting up to be a more difficult repair process and saleWhat happened to the quote you gave me The service write needs skill to not quote a price over the phone Vehicles are too complex and sophisticated to quote a price over the phoneIt is not your dad’s Oldsmobile We are cannibalizing our industry by quoting a price Do you really want the customer who wants the lowest price? In today’s climate spend extra effort to tell the customers about your touchless transaction and the sanitizing efforts you are putting forth If customers wanted a cheap price there would not be top shops out there not dealing with price first We need to show the value of what we do and be proud of our investments in people, training and equipment Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the game. She is speaking to resilience, commitment, getting help, being curious and giving. Learn why messaging, relationships and financials are vital no matter what stage you are and your business is currently in. Don’t believe you need to go it alone. Maryann was a banker turned business owner. Tony was a technician turned shop owner. She is also a member of Women in Auto Care and owns  (http://smallbizvantage.com/) Her biggest mistake as a new business owner was thinking she had to do it all. This is one of the reasons why her signature talk “Gain Control by Letting Go” was created. Maryann is also a member of Women in Auto Care and owns  (https://remarkableresults.biz/?s=maryann+croce) . Talking points: We never taught financial terms and budgeting in our youth Budgeting is one of the reasons people struggle with finances Do you understand if you pay the minimum on a credit card, how much you pay over time principle and interest? If you are struggling financially in your personal life, you will struggle with it in your business life The stress is very tough to manage Get help with financial management and budgeting Tell your school boards and teachers that we need financial education or simple budgeting Resources:Dave Ramsey Mike Micahlowicz “Profit First” SP Link Budgeting helps you stay out of financial trouble and the ups and downs of a business cycle It is too easy to swipe a card and lose track of what you are spending Don’t spend what you don’t have

Financial struggles. Gain Control of your Finances [FTR 090]

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click  (https://remarkableresults.biz/?s=Cecil+Bullard) . Institute for Automotive Business Excellence  (https://www.iforabe.com/) .   Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellers He doesn’t like the strategy that we need to re-think how we Consider what your parts and equipment suppliers do for you.Local availability Training Support of local and regional events We need to dictate how we run our business not the other way aroundWe have a lot invested in our shops Don’t let the online market to influence how you run your business If you buy parts from an inline supplier you are helping them and hurting yourself Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes  (https://remarkableresults.biz/?s=palermo) . Key Talking Points: Why do shops put other shops down?Possibly they don’t know where the next job is coming from They don’t have a value proposition for the customer so negative talk persists Bottom feeders will do anything and say anything to capture a sale There is no secret sauce to protect. Networking is the rule! Observe other companies on how their systems and processes work. Take ideas back to your company As independents we are nimble, we can make quick changes vs the big corporate players Always be learning and look for the small improvements that over time will have a big impact on your business Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin's previous episodes (https://remarkableresults.biz/?s=kevin+lekas) . Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board www.aserenewalapp.com (http://www.aserenewalapp.com) Certify without going to a testing center Automotive certifications only at this time A1 - A9   Participation is you are expired, nearing or currently certified The APP will have some new tech questions There will be second and third chance questions that will be similar to the one you did not get correct Designed for a 12 month cycle Certification Without Expiration Future:L1 is being looked at. A challenging project that they are considering G1 Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career in Commercial Real Estate and Property Management. In July of 2011, she stepped out from the background of the business and joined her husband in the venture of creating an industry-leading standout Kim continuously seeks out training for her and her entire team and put the teachings to use. Her belief in industry education has been a large influence on how much success and growth they have had over the last few years. She has a passion to improve the reputation of the Automotive Repair industry working alongside other shop owners and industry leaders to improve the overall experience of the customer from the moment they make that first call to the shop until they drive their car off the lot instilling transparency and developing trust during the entire process. In 2017, she obtained her Accredited Automotive Manager (AAM) designation. This is a result of 120-credit hours of coursework in several core competencies including leadership, marketing, customer relations, accounting, and several other areas of automotive repair business management. Listen to Kim’s Episodes  (https://remarkableresults.biz/?s=kim+auernheimer) . Key Talking Points: Gallop poll says 70% of employees are not engaged in the business they work for Reflect and identify a disengaged employee. Take note:Quick to complain First to see the bad parts of their job Complain about their co-workes Do the basic/bare minimum in their work duties Not willing to cooperate to find solutions Fight the needs of the business Quick to tell people that they are not happy Not friendly to be around Don’t show at social events or team building. Loner. They quit your business but keep getting a paycheck from you. They stay. 12% of happy workers are more productive than those that are not The productivity of your business is dependent on happy employees The biggest factor is the employee’s relationship with their bossAre you the tripping point of disengaged employees? The culture of our business, first and foremost, drives happy employees, customers and owners Step back and make sure you (owner) is not the problem Speak to your key people and find out why they like to come to work each day Fall back in love with your business. Find your pride Learn from others Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most...

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today. Bob is one of 150 Worldwide AMI approved instructors. He has created Business Management development courses for aftermarket shop employers/managers, Jobbers and Jobber Sales representatives which are recognized as being the most comprehensive, industry-specific courses of their kind in North America. His courses address the creation of measurable bottom-line profitability and not just developing activity to keep busy, by covering the very detailed nuts and bolts issues that are required to be clearly understood by every level of the industry if an independent shop is going to financially prosper and enjoy a professional future. Bob’s previous episodes are  (https://remarkableresults.biz/?s=%22greenwood%22) . Link to Automotive Aftermarket E-Learning Centre Ltd. (AAEC)  (http://www.aaec.ca/) . Key Talking Points: We are in a knowledge-based business Your billed hours are a productivity measurement Sales is an activity measure Net profit is created by being productive What is your productivity level/measure in your shop Average needs to be 2.5 hours per RO The industry is coming in at 1.4 and 1.7 per RO What is your business mix?Commercial / Consumer Take the total labor revenue you billed last year divide by your labor rateYou get the number of billed hours you sold Take the number of RO and divide by that number (billed hours sold) Improved average hours of billed labor will build your net profit. Taylor your specials to your clients needs not by the season Productivity creates net profit Activity just keeps you busy  Important links below: Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can...

Bob Greenwood on Billed Hours Per RO [FTR 085]

Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what they are ding and it doesn’t fit into your why then don’t do it. If you live your WHY then the money will come Important links below Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com/) to learn more.

Ben Johnson – The Power of WHY [FTR 084]

With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder of Vision and is the past President of the Midwest Auto Care Alliance (MWACA). Talking Points: Getting and keeping technicians continues to be a big problem Scholarships are an answer for the training of our upcoming technicians Dave DeCourcey and Harvey Chan are two outstanding trainers worthy of having scholarships in their names. The Ed Schaeffer Management Scholarship honors a shop owner, manager or service advisor to honor Ed’s contribution to our industry Our legacy aftermarket trainers who have passed is an important reason to build scholarships in their names and keep their legacy going for a perfect cause. MWACA is committed to providing scholarships for technicians and your help is needed Write a check to the TTEF fund: Mail it to MWACA, 5950 N. Oak Trafficway, Suite 201, Gladstone, MO 64118You can specify a certain scholarship or it will go into the general fund This is a 501 c (3) non-for profit corp Donate items to TTEF silent auction in conjunction with Vision  You can personalize a student scholarship for $1,000 and get recognized at Vision You can endow a scholarship for years with a $20,000 check to make the scholarship self-sufficient Make TTEF a beneficiary in your Will Important links below Message from Jerry: Happy New Year everyone. Here’s to growth and success in all we do in 2020. Although I have served my 4 years as president, I have a few things to talk about and Sheri Hamilton, Executive Director, told me she would make it happen. One of my prime goals is to find ways to continue funding scholarships for students, current technicians, and managers. These are close to my heart as Dave DeCourcey, Harvey Chan, and Ed Schaeffer were all good friends, and I feel it is not only appropriate but necessary, to honor their memories with scholarships. In addition, I have followed the careers of several of our previous student scholarship recipients and am overjoyed by the success that many of them have experienced. This is the reason we created the Ed Schaeffer Memorial Scholarship, the Dave DeCourcey Scholarship, and the Harvey Chan Memorial Scholarship (https://www.mwaca.org/awards/memorial-scholarships) each year. The TTEF is a 501(c)(3) organization, so any contributions should be tax-deductible. I urge you to write a check to TTEF for whatever amount you can afford (and a little more). We also have the silent auction in cooperation with VISION, so if you have an item that may have value to anyone else, please donate it to the silent auction to benefit the scholarship fund. I mentioned an endowment above, and that is a fantastic method of funding the foundation. If you would like to have one of our student scholarships sponsored by your company, you can send a check for $1,000 and note that you would like to help present the “XYZ Company TTEF Scholarship” at our Celebration of Independents on Saturday evening of VISION. If you send a check for $20,000 made out to TTEF, we’ll let you help present the award for several years! Our industry needs young people that want to be in the auto repair business, and this is one of the best ways for you to help get some people in the door. Please consider writing a check to TTEF for $1,000 or $20,000 or whatever amount you can contribute. Also, make a donation to the silent auction. (https://link.visionkc.com/SilentAuctionDonationForm) You’ll actually be helping to solve the technician shortage and you will feel good about helping your industry by helping attract more competent...

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve's previous episodes (https://remarkableresults.biz/?s=%22Steve+Finzel%22) . Talking Points So many transmission fluids Low viscosity and High viscosity are the major difference in the man fluids Getting information has been tough. LV MV are the codes. What can be used If we can’t stock all the different fluids why can’t we get information on what to use CVT fluid is green. Honda says to use the blueWhen you order it you’ll find it is yellow All too confusing Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Steve Finzel – Too Many Fluids [FTR 082]

FTR 081 Brian Sump - Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works and keep the pedal to the metal. This is a great lesson in making small changes and pay attention to the results. Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and detailed, process-based management philosophy to grow the German-specialty shop into what a number of industry consultants consider to be an industry leader. Brian now has four locations. Listen to Brian’s previous episodes (https://remarkableresults.biz/?s=Brian+sump) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products. Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes  (https://remarkableresults.biz/?s=%22fanslow%22) . Talking Points:At Matt's shop they create a three-fold flyer on any new equipment the shop buys and get it to the local shops Shops do take advantage Matt has shops take advantage of diagnostics and programming He does not loan the tool but does the work that the tool is used for He gives free adviceOn what tools he would use or area to look at Potential for referrals Some problems are very basic and that means there is a training/knowledge gap Sometimes young techs are thrust into a situation without the knowledge and proper equipment Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/app/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm)   Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com (http://www.flexcheckauto.com) to learn more.

Matt Fanslow - Helping Local Shops [FTR 080]

Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes  (https://remarkableresults.biz/?s=%22bizub%22) . Talking Points:We attack each other based on emotions and not facts Does the supply industry know what they have to do to support the service professional? Found a youtube video on comparing spark plugs from two different sourcesThe reviewer checked with the supplier and discovered that the Amazon plugs were counterfeit Andy posted on a social media groupThe rub is how someone stood up for a product’s quality especially if the national manufacturer said it was counterfeit. Why would a national company stake its reputation on a false claim We are helping each other more and more. Too many still are critiquing and criticizing each other and this doesn’t help in a positive way Andy is not going to respond to negative commentary anymore We need to move ahead and be more progressive (mailto:carm@remarkableresults.biz) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/coffee/) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket's premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of the aftermarket. Talking PointsLet 2020 be your breakout year Be a business person and not a fix-it person The ‘Knowing-Doing Gap’ is real. Stop talking and start doing “If you aren’t sitting on the edge then you are taking up too much room” You have big responsibilities to your team and your customers. But most importantly to you and your family. You’ve invested heavily in time and money and need to start showing something for it Check our a Harvard Business Review IdeaCast titled ‘The Art of Asking For and Getting Help” http://bit.ly/2EU6ont (http://bit.ly/2EU6ont)  It is their episode 714 Start off the new year by reading Mitch Schneiders book MISFIRE: What to Do When Things Aren’t Running on All Cylinders Implement Profit First. Find episodes (https://remarkableresults.biz/?s=%22profit+first%22) . Fix your cash management Review your labor rate Want to retire and sell the business? Tough task and you may not get anywhere near what you expect and worked so hard for. Start here and listen to the many episodes that discuss succession planning (https://remarkableresults.biz/captivate-tag/succession-planning/) . Purposely plan for the new year and involve your team.Assign responsibilities (tasks) to individuals and a due date Monitor the accomplishments. Engage, and delegate (mailto:carm@remarkableresults.biz)   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app  (https://www.buymeacoffee.com/carm) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com/)  to learn more.

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

A platform to say what is top of mind. A short but intense rhapsody from a peer. This is in the style of the OP/ED section of your newspaper. The intention is to push a few boundaries and create a future dialogue. These short opines will get you thinking.

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For The Record

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