S2: Episode 2: "Live Service Games require a Different Approach" Special gues Richard Weil, SVP, Global Operations at ModSquad joins Rick and Katie to discuss how and why running a live service game changes everything about how you engage with your community. From social strategy to revenue models, it all changes. 

Friday Push to Prod

S2: Episode 2 - Live Service Games

We're back, baby! Join hosts Rick Heaton and Katie Postma as we kick off Season 2! S2: Episode 1: "Happy Fun Times: If you can't find them, make them!" Our special guest is Jacob Burgess, Community and Influencer Relationship Manager at Ysbryd Games. 

S2: Episode 1 - Happy Fun Times: If you can't find them, make them!

Rick and Katie remember Stan Lee and how he changed our lives.  With special guests Stephen Reid and Victor Wachter, and bonus material from Ron Meiners and Eric Campbell.

Episode 9: Remembering the legendary Stan Lee.

Changing companies is an inevitability in any industry. In the games industry it can happen for a host of reasons, both voluntary and involuntary. The trick is knowing how to change companies in style without burning bridges and leaving a lasting positive impression. Mathew Anderson (Senior Community Manager, KingsIsle Entertainment) joins  hosts Rick Heaton (Director, Community Activation at YellowPike Media) and Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) to talk about the best strategies for leaving one company for another. Even when leaving wasn't your idea. 

Episode 8: How to Change Companies with Style!

Community Managers often feel like they have to be 'on' 24/7/365. This can lead to the rapid onset of Burnout. How you manage your work/life balance is vital for your success and well being. Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) discuss burnout, its signs,  and how to handle it with the amazing David Bass.

Episode 7: There's No Crying in Community Management!

Don't feed the trolls has long been a mantra of Community managers, but is it the right one? Has a policy of ignoring negative behavior allowed it to flourish? Join Nicole Hamlett (Staff Writer, Crazy Maple Studio), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we talk about how and when to shut down negative behavior.

Episode 6: Build-A-Troll Workshop - When and how to shut it down.

Are you a Community Manager or a Social Media Manager? Both? Are they different disciplines or the same? Which is more likely to get you hired in the ever-changing jobs landscape? Join Stephen Reid (Editor in Chief, HTC Viveport) Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media). Originally recorded Friday, July 13, 2018.

Episode 5: Hiring Trends: CM vs SM

Sometimes engagement happens when and where it should. Sometimes not so much. Having a solid engagement policy for all employees and making sure they understand and use it is vital. Making sure everyone knows how and when to escalate to the Community Team even more so. Join Linda Carlson (Director of Global Community, Trion Worlds), Katie Postma(Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) as we take on this very topical subject.

Episode 4: Keep Calm and let the Community Manager Handle it.

How does our highly charged political environment affect your community discussions. How and when to let high risk and highly emotional discussions take place.  Join us as Troy Hewitt (Director of communications at uGen. Currently working on Q.U.I.R.K.), Katie Postma (Community and Social Media Manager for Stoic working on the Banner Saga trilogy) and Rick Heaton (Director, Community Activation at YellowPike Media) share their views on this sensitive topic.

Episode 3 - Political Discussions in Your Community

Join us as we talk with Sanya Weathers, Director of Communications for Citadel Studios about the past, present, and future of community management.

Episode 2: The evolution of Community Management

Whatever can go wrong will go wrong. Especially at 5pm on a Friday. What do you do when that ‘hotfix’ becomes a five-alarm fire and no one is answering their phones. Join us as, Rick Heaton (Director of Community Activation, YellowPike Media), Katie Postma (Community Manager, Stoic) Alex Engel (Former Product Manager, Disruptor Beam) share their experiences and advice for dealing with the inevitable and keeping your community informed and on your side during unexpected down times.

Episode 1: Everything’s on fire!

A weekly podcast featuring leading Video Game Industry Community Managers and other industry professionals. Hosts Rick "Sapience" Heaton and Katie "Khatie" Postma and their guests share their experiences and best practices for dealing with a wide range of issues every Community Manager faces.

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Friday Push to Prod

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