In this podcast the voices and faces behind the Instagram profile for Horton Consulting bring to you the real meaning of the quotes uploaded over the last 18 months on the subject of kindness and support. Nice and kind are two different things. What is kindness? Telling someone they have lipstick on their teeth or food in their teeth. In this podcast we discuss how your business can: Develop the mental health support for your team - employed and self employed -through mental health first aiders and counselling services. Review the cultures you accept in terms of behaviour from staff and patients to support everyone's working day to also stamp out bullying in the workplace. Review how a morning huddle can help you assess the team. Understand the value of the one2one meetings that we train managers and leaders on and who needs to hold these meetings for whom. How back to work interviews are essential and hear Laura’s tale of how she was trained to do these initially. Update the team's medical history and ensure they know the importance of completing them truthfully Lastly we discuss the importance of taking care of yourself. Be kind to yourself. Be kind to others. See you in May 2020 for season 4. Laura and Michael www.horton-consulting.com 

Horton Hangout Podcast for Dental Professionals!

Being Kind, our end of season podcast

Bonuses for TCOs, handling a bad review and follow up systems for TCOs. This month we answered these three questions and also interlinked the TCO role, the non clinical components and the vital follow together to support you no matter where you are with the role! Thanks for hanging out with us www.horton-consulting.com Time stamps for the podcast: TCO bonuses 3:08 Follow up 15:35 Bad review 23:27

Bonuses for TCOs, handling a bad review and follow up systems for TCOs

In the last podcast of 2019 and the decade, Michael Bentley turns the tables and interviews Laura Horton. Was she nervous, out of her comfort zone and feeling very awkward? Yes, but she has shared parts of her story with you here in this podcast. Michael loves Laura’s grass roots story, how she fell into dentistry by accident and has for the last 11 years developed a business that was born from a love of dentistry. In this interview, you will discover Laura’s path to setting up Horton Consulting in 2008, as the recession broke. Michael describes the interview as personal, honest and inspiring to many and we hope you enjoy it. https://www.horton-consulting.com https://www.horton-consulting.com/about-us/laura-horton/

Hanging out with us

Esther is the owner of two dental practices, is a mother of 3 and has a business in reflexology. Esther is the owner and founder of Visage Dental Spa and had a vision whilst training at Dental Collage of opening her own dental practice. Esther was training as a dental hygienist and wanted to create a practice that was different, more than just a dentist. She was passionate about dental hygiene and education and wanted her practice to be hygiene led, focused on prevention. Now the vision has become a reality. Visage Dental Spa Harpenden was brought to reality in June 2016. The team ensure every hygiene appointment not only cleans, brightens and whitens teeth but also focuses on educating clients to maintain a healthy mouth. All of the dentists are carefully selected to deliver a professional, caring service. They offer patients not only examinations but cosmetic procedures to help people feel confident about their smile. Esther is determined to create a space where people want to come with their families to keep their teeth and gums in prime condition. Esther's attention to detail and passion to encourage people to "love their smile" is reflected in the spa style of practice she has created. From the moment you walk in the door it feels different, the smell, the welcome and the environment is relaxing. Hence the ‘spa’ like environment In May 2019, Esther took over a Periodontal and Implant referral practice in St Albans. The staff are continuing to work alongside her and she has brought new specialists to the team, dentists, hygienist, nurses and treatment co-ordinators to ensure the 5 star service is continued.  http://horton-consulting.com http://visagedentalspa.co.uk

Meet our 6th guest, we are delighted to hangout with Esther Hathorn!

Handling expectations and results for a new treatment coordinator, the implications of patients' cancelling late in a very busy hygienist book and adding in your employee benefits to recruitment advertisements. The three questions we answered in this month's Horton Hangout.

Handling expectations and results for a new treatment coordinator, implications of late cancellations in a busy hygienist book, and adding employee benefits to recruitment advertisements

Nadim is a dedicated and enthusiastic dental surgeon with a proven track record in delivering the highest standards of care. Skilled in the use of sedation and hypnotherapy and aesthetic and implant orientated treatments. Roles: Practice owner, manager and dentist Location: Preston, Lancashire Key facts: Dad to twins boy and girl, opened a squat private practice in sept 2008 and the twins were born November 2008. Read an estimated 500-600 books in the last 8 years on personal development, psychology, business and marketing. Nadim qualified from Liverpool University in 2001, completed a diploma in Implant dentistry and has a Masters in Implantology. Nadim has invested over £100,000 in his post grad training and over £30,000 on personal development and training (non dental related). Is a trained NLP practitioner with Paul Mckenna training. Learned to Code and programme in spare time and built first practice website in 2001 before many dental practices were online. He is working hard with the local community promoting oral health. Outside dentistry, he enjoys spending time with his family, computing/internet, keeping fit and personal development.

Meet our 5th guest for this bonus podcast. We were delighted to hangout with Dr Nadim Majid!

Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews. The three questions we answered and discussed in this months Horton Hangout.   www.horton-consulting.com

Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews.

The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover. The questions we answered in this month's Horton Hangout Podcast   www.horton-consulting.com www.horton-consulting.com/blog 

The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover

Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast.   Horton-consulting.com horton-consulting.com/blog 

Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast

Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness. Three questions we answered in this month's Horton hangout podcast.   www.horton-consulting.com

Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness

In our 4th edition of the Horton Hangout Guest we are pleased to hangout with Dr Andy Denny. Roles: Practice owner with Dentist wife Becky who is co-owner and business manager / Dentist Location: Somerset, England Key facts about Dr Denny: Served as a Royal Navy Dental Officer for 7 years Set up their private practice from nothing but a ‘squat’ 15 years ago and have grown it into a regionally renown centre for multi-disciplinary cosmetic and implant dentistry Andy has been an examiner for the Faculty of General Dental Practitioners at the Royal College of Surgeons in London Has spoken nationally and internationally on orthodontics, implants, composites, multi-disciplinary dentistry and treatment planning Has won 3 Aesthetic dentistry awards for ‘Full Mouth Restorative Case’ and ‘Orthodontic Case – Fixed Braces (Adult)’ as well as being highly commended as Best Aesthetic practice Andy works 3 1/2 days a week clinically with other time spent on the business or teaching/mentoring. He avoids dentistry in the evenings and weekends and has always spent as much time as he can supporting his children with their sports/clubs/hobbies. https://www.horton-consulting.com/courses/dentistry-academy/  https://www.twenty2dental.com/meet-the-team/ 

Special Guest Edition - Meet Dr Andy Denny, multi disciplinary dentist and practice owner with Dentist wife Becky

Wedding fayres, staff questions on paying for travel for courses and paying for set up times. Including a discussion on the shortage of dental nurses in the UK and changes in workplace culture. Three questions that we answered in the new season first episode June 2019 podcast.

Wedding fayres, staff questions on paying for travel for courses and paying for set up times

Key facts about Neil and Fiona Neil’s dental career began as a technician Neil is an examiner for the BACD accreditation examinations, he is accredited himself, one of the first 8 dentists to achieve this. He has an MSC in Implantology and has won multiple awards for his clinical dentistry. Fiona is a highly intelligent lady, she comes from a nursing background has been instrumental in creating the brand to support her husband's dentistry and has grown the practice from two to six surgeries and developed team leaders in the business to support different areas. This podcast is full of their top tips to help you in career, team development and business development.

Special Guest Edition - Meet Dr Neil Gerrard and Fiona Gerrard. Practice owners, Dentist and Practice Manager - Location: Bristol, England

Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding! 4 questions we answered in this month's Horton Hangout www.horton-consulting.com

Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding!

HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right... three meaty questions we discussed and answered on this month's Horton Hangout.   www.horton-consulting.com

HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right...

Horton Consulting are known for their expertise at holding LIVE events and LIVE question and answer sessions on their courses. Horton Consulting has revived the LIVE Horton Hangouts on YouTube each month and are bringing them to you as Podcasts for your enjoyment. Horton Consulting are a dental business consultancy with over 40 years of combined grass roots knowledge.

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Horton Hangout Podcast for Dental Professionals!

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