This week Shivhon Adkins, Founder of Medical Receptionist Network discusses unintentional and accidental disclosure of private health information.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com Episode 17 References:  https://www.hipaajournal.com/accidental-hipaa-violation/ http://www.nccapm.org/index.html

Medical Receptionist Network Podcast

Unintentional Disclosure of PHI-Episode 17

This week Shivhon Adkins, Founder of Medical Receptionist Network discusses the importance of self-monitoring your customer service, American Rescue Plan Act, and getting patients back into the office.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com Episode 16 References:  https://www.nbcnews.com/health/health-care/covid-rescue-package-offers-help-health-insurance-here-s-how-n1261776 https://www.ama-assn.org/delivering-care/public-health/why-41-patients-have-skipped-care-during-covid-19-pandemic https://www.cms.gov/Medicare/Fraud-and-Abuse/PhysicianSelfReferral

Health Insurance Subsidies and Customer Service Episode 16

This week Shivhon Adkins, Founder of Medical Receptionist Network welcomes 2021 and discusses the importance of skills, strengths, and recognizing weaknesses as a Medical Receptionist.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Medical Receptionist Front Desk Skills

This week Shivhon Adkins, Founder of Medical Receptionist Network reflects on 2020 and moving forward in the year ahead.   Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: CPR-MRNCPR Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

End of Year MRN Message- Episode 14

On today’s show, we discuss some reasons why all medical offices have not transitioned into Electronic Medical Records. We also discussed some of the benefits of having an EMR system. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success. Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast! Need CPR Training? Visit https://www.ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more. Use discount code for savings: MRN Need a new planner? Check out our Affiliate LOA, click the link to learn more https://manifestationplanner.com/free... Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Why Aren't All Medical Offices Using EMR? Episode 13

On today’s show, we discuss how Medical Receptionists can provide consistent customer service at the front desk during times of change in the office.  We also discussed making arrangements with your office and schedule for summer and summer vacations. Lastly, Shivhon will read a short excerpt from the Medical Receptionist Handbook to Success.  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Don’t forget to subscribe to the Medical Receptionist Network podcast!  Need CPR Training? Visit ProTrainings.com for CPR, HIPAA, Ergonomics, Self Defense courses and more.  Use discount code for savings: MRN Need a new planner? Check out our Affiliate LOA, click link to learn more https://manifestationplanner.com/free-planner-clickpop2?affiliate_id=1506465 Be a guest on the MRN Podcast, visit https://calendly.com/mrnetwork/30min to schedule or email info@medicalreeptionistnetwork.com

Customer Service During Times of Change Episode 12

On this weeks episode we discuss the front desk, transparency, provider communication, and healthcare management topics with the wonderful Rockville, MD chapter of PAHCOM- Professional Association of Healthcare Office Management.   Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Dont forget to subscribe to the Medical Receptionist Network podcast! 

Healthcare Management round table with PAHCOM Rockville, MD Chapter

On today's show we discuss different patient types and the ways to best accommodate their needs while keeping your office environment professional, empathetic, and compassionate.   December 15, 2018 is the last day to enroll in health insurance for 2019 through Heathcare.gov.  Medical insurance changes effect medical practices and patients all over the country.   Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Ways To Best Serve The Differences In Your Patients

Coley Bennett is a Certified Medical Manager, as well as a member of the National Advisory Board of PAHCOM- Professional Association of Healthcare Office Management.  Coley is currently the Executive Compliance Officer and Administrator with Lantern Therapeutic Services in Maryland. During our conversation Coley provided great insight valuable to all medical practices.  We talk compliance, audits, front desk, waiting rooms, communication and Maui!  Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6

Exploring Compliance in Healthcare with guest Coley Bennett, CMM

On this week’s podcast I had the pleasure of interviewing my mom, Karen Adkins, LPN. She has 32 years of experience in the medical field.   It was great to hear her nursing experience and how communication with unit secretaries and team-based efforts allow for an improved work environment and better patient care.  We dedicate this show to her dear friend and former nursing colleague JoAnn Moran 1966-2016. An amazing woman, mother, and nurse.   Visit us at www.medicalreceptionistnetwork.com today. Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6  

Nursing, Teamwork, and Unit Secretaries

On today's episode of the Medical Receptionist Network Podcast Shivhon Adkins discusses ways to encourage and increase patient satisfaction in your office.  Customer service, communication, and lengthy wait times discussed   Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in! 

Patient Satisfaction and the Front Desk- Episode 7

Shivhon Adkins interviews Cynthia Belovin to discuss her experience as a Medical Receptionist.  With 8 years of experience under her belt Cindy had some key advice for new receptionisists and provided ways front desk staff contribute to patient satisfaction.    Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in! 

Front Desk and Patient Satisfaction with guest Cynthia Belovin Episode 6

Shivhon Adkins discuss medical office conflict resolution and how changing your approach can impact the efficiency of your office and work life balance.  Focusing on a solution based approach is beneficial and she discusses ways to achieve a more professional and mature outcome.     Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in! 

Office Conflict- Episode 5 Medical Receptionist Network Podcast

Shivhon Adkins discusses customer service for front desk staff.   Being courteous and understanding Listening  Problem solving  Treat people with respect  Consider the patients privacy  Respond in a timely fashion  Follow up  Go the extra mile Visit us at www.medicalreceptionistnetwork.com today.  Medical Receptionist Handbook to Success available now on Amazon! https://amzn.to/2IeFwy6 Thank you for tuning in!   

Episode 4 Customer Service-Medical Receptionist Network Podcast

Shivhon Adkins discusses payment collection and the role of the front desk in the process of collectiong copays, deductibles, coinsurance, and past due balances.  Face to face collection request can be a challenge but with the right apprach it will always be beneficial to the practice and the patient experience.     Medical Receptionist Handbook to Success is now available at Amazon and Barnes & Noble.  Join us online!  Twitter: @ReceptionistNet  Facebook and Instagram: @MedicalReceptionistNetwork Are you in the healthcare field and would like to be featured on our show? calendly.com/mrnetwork

Medical Receptionist Network-Episode 3 Payment Collection

MRN podcast focuses on the importance of clerical and administrative roles and how they impact the healthcare industry, personal growth, and success. The Medical Receptionist Network provides a community and training for front office receptionist in healthcare.

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Medical Receptionist Network Podcast

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