In this entertaining podcast, Desmond is in conversation with Jamie Willsdon founder of the “Futures Group” who began with one division – ‘Future Lights & Electrical’ and have now grown to include divisions that mean they can offer a complete and comprehensive service to any block management company. Jamie and Desmond discuss the vision for the Futures group and how creating a strong brand means every division needs to uphold a standard for the others. We all prefer to work with contractors we trust and this is a fascinating conversation where you can hear both sides – that of a contractor and of a block manager. They both value getting it right for their clients and agree that for every one good communication is vital, listen in and enjoy their lively discussion.   KEY TAKEAWAYS We have a strong vision in place and are building a trustworthy brand. Finding really good tradesmen is very difficult when you want to grow a business. We have grown new divisions with the brand at the request of our clients. If you work with someone you trust and who serves you well it makes sense to use them in other areas if they have the expertise. We are now able to cover everything that is needed in a block. We are known as a group so we can’t allow any of our divisions to let the others down. Future lighting and electrical was the founding division. Future fuel – looking to the future and we are working in blocks where cars will need charging using EVi charging points. Future Fire - We were losing fire compliance work because it was being batched by our competitors. Future Security – at the request of clients we brought in this division to facilitate all security needs. Our vision is to continue to grow the brand in the block and property sector serving all our customers in the best way before we expand out into other sectors.   BEST MOMENTS ‘People hold back with electric vehicles because of worries about the range and access points’ ‘This is a very secure sector because we are being paid by the block not a business’ ‘It’s a great sector to work in’  ‘If they are willing to work 5 days and then do the administration then 6 figures yearly are possible’   VALUABLE RESOURCES More With Moreira Podcast The Future Group   ABOUT THE HOST I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira    

More With Moreira: The Business Podcast

Building a Brand - Interview with Jamie Willsdon, Director of the Future Group

Desmond shares his knowledge on how you can turn the competition into a positive thing rather than a negative thing. He explains how you can use them to the better your business and why it’s important not to view them as competitors.   KEY TAKEAWAYS See competition as a potential ally, you don’t have to gain from them in a monetary way. You can gain value in many other ways, you can learn from them and they can learn from you. Competition could actually be a big resource for you, you don’t have to necessarily keep them all at arms length. Competition should be considered as a positive rather than a negative. They might have skills you don’t have that they may share with you. Having a pool of competitors can be extremely powerful because if you have a problem you could go to them and they are more likely to find an answer than if you were on your own. BEST MOMENTS ‘Is the competition, the competition or a potential partner?’ ‘See opportunity in a problem’. ‘No one had monopoly’ VALUABLE RESOURCES   More With Moreira Podcast   ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira  

Competition or Potential Partnership

Desmond was struck by a Will Smith quote recently, in which he discussed his and his partner, Jada Pinkett Smith’s happiness. In this quote, Smith stated that instead of trying to make his partner happy, they should each instead focus upon their own happiness and present that to the other, thereby breeding this mutual happiness. In this episode, Desmond is philosophically discussing happiness as a concept. What exactly is it and where does it originate? Is it merely a concept? And how can we translate these ideas to business? KEY TAKEAWAYS Happiness should emanate from within on a person-by-person basis, and this happiness should be presented to others. By seeking to make others happy, we are attempting to force joy in others, sometimes as the expense of happiness. One of the reasons customers come to you can be that they are unhappy in some capacity, and are seeking to be happy elsewhere. This doesn’t mean that they start their working relationship with you in a happy place. If people don’t get what they fundamentally want, they won’t be happy. Is it about making them happy, or giving them the precise thing they want? If you can’t make someone else happy, then why do we think we can make others happy? Is the only way to happiness, to give someone whatever it is they want? And by doing that, aren’t we making ourselves unhappy? BEST MOMENTS ‘My whole goal is to create something that is of value’ ‘You should be happy and you should present that to the other person’ ‘We feel like it’s our job to make them happy, and we might find that difficult’ ‘I’m spitballing it out loud. There’s no magic wand here' VALUABLE RESOURCES   More With Moreira Podcast   ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira

What Does Happiness Actually Mean?

Many of the challenges and issues we face in our personal lives can affect the ways in which we conduct ourselves in the business world.  Alex Smith, the CEO of Muscular Dystrophy Research charity, Harrison’s Fund, has found personal success in setting numerous challenges for himself, most notably the physical and mental challenges of training for, and completing, Ironman challenges and marathons. But all the challenges are worth it. Each step forward is made with the intention of raising money and awareness of Duchenne Muscular Dystrophy, a condition affecting Alex’s son, Harrison. In this very special episode, Desmond talks to Alex about the incredible physical and mental challenges Alex completes each day, and the empowering reasons why. KEY TAKEAWAYS Alex yearned to do something epic. Marathons and fun runs never appealed to him as they seemed to be events where people just turned up. Ironman events, however, are different as they force you to train wholeheartedly, because if not, then you won't make it all the way. One of the most challenging aspects of competing in the Iron Man challenge was that Alex took his son, Harrison, with him. Harrison suffers from Duchenne, and the charity is dedicated to raising money to help Harrison and other sufferers.  Psychologically, there are always has to be a reason. During physical challenges, Alex is not just focussed on the moment, but also, and more importantly, the reason why he’s there. For Alex, the reason is Harrison, and the thought that he may save his son’s life is more than enough to keep him pushing through any kind of barrier. No one knows the interiors and intricacies of someone else’s life or existence. You have no idea what challenges and issues they are facing day-to-day. We should endeavour to be compassionate at all times. Compassion should be our default. Collaboration between charities can, surprisingly, be an issue. Alex began by offering open help and invitations to collaborate, but soon discovered that each charity has its own agenda, which leads to competition, much as in business.  Duchenne research has come an incredibly long way. Through effort and perseverance, the first treatments for a subset of boys with Duchenne has begun to take place. Increasing awareness of Duchenne through charitable events is working. Big pharma are taking notice and trials and advances are far more ubiquitous than before.  Alex’s experiences have changed him forever. His impatience has turned to patience. Misunderstanding has turned to understanding. It is often through tragedy that we come to these realisations about ourselves. Mastery comes through repetition. There is not short cut or fast-track. We need to decide on our goal and work relentlessly until we reach it. If you decide that your business must run with a team, then make sure you trust that team to do that job for you. Put the right people in place and empower them. BEST MOMENTS ‘I wanted to do something big. I wanted to do something epic’ ‘If you keep putting one foot in front of the other, you’re going to finish’ ’I did it because I want to save my son’s life, and he can’t do Ironman’ ‘I do my best never to judge someone’ ‘I want a treatment that prolongs life’ ‘What happened to me changed me in so many ways’ ’Nobody told me to give up’ ‘Repetition, repetition, repetition' ‘When you empower someone to do their job, they will fly’ VALUABLE RESOURCES   More With Moreira Podcast Harrison’s Fund - https://harrisonsfund.com Harrison’s Fund Instagram - https://www.instagram.com/harrisonsfund/ Harrison’s Fund Facebook - https://www.facebook.com/HarrisonsFund/  Alex Smith LinkedIn - https://www.linkedin.com/in/alex-smith-b4209a4/?originalSubdomain=uk Harrison’s Fund Twitter - https://twitter.com/harrisonsfund?lang=en ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira

Pushing Through Physically and Mentally – with Alex Smith of Harrison’s Fund

Many of us have attended events in order to learn from the experience of others. We arrive and watch as those with influential names and aspirational stories ascend to the stage and recount their experiences in ways that drive us to be better. But have you ever wondered how those people took that step to becoming public speakers? What caused them to make that decision? And how can we take those steps ourselves? In this episode, Desmond discusses how speaking from a stage can help both you and your business to grow in all kinds of interesting and empowering ways. KEY TAKEAWAYS Apparently, more people have a fear of public speaking than they do of dying! People in general are scared of speaking in front of others; they lack confidence and self-belief. Speaking on stage is incredibly powerful and has tremendous upsides. You are able to address numerous minds at once. Within twenty minutes you can speak to fifty people. Speaking on stage positions you as someone in authority. Being selected to speak marks you out as someone who has achieved, and who is in a position to be able to instruct others. This is incredibly powerful. We should yearn to be better at speaking once we are in a position to do so. Everything is a skill, and we can always be better. Speaking is a skill, and can be utilised in such a way that it can change the world. We should seek to improve and master it whenever possible. BEST MOMENTS ‘Instead of one-to-one, you’re speaking one-to-many’ ‘You get to build rapport with more people in a shorter space of time’ ‘What people think is important’ ‘I should get some sound effects…' ‘Everything is a skill' VALUABLE RESOURCES   More With Moreira Podcast   ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira

How Speaking Can Grow Your Business

It’s hola from Malaga this time as Desmond speaks to Chris Goodacre in Malaga, Spain! Chris helps British citizens and ex-pats to relocate from Britain to Spain, aiding in various compliance issues and ensuring that their lives transition seamlessly. In this highly insightful conversation, Desmond and Chris discuss the impact of Brexit, the changing attitudes of British holiday-goers, the correct procedures when it comes to operating a business in Spain, and the many challenges he faces in integrating British people into the Spanish way of life. KEY TAKEAWAYS Brexit has proved very challenging for Chris, and the imminence of it threatens his livelihood greatly. But conversely, it has been a huge boon to his business in the run up to the actual split from the EU. It has also made many ex-pats who already live there, put their business matters in order before the deadline passes. If you’re an ex-pat and you’ve done your paperwork beforehand. you’re going to be okay as you will be a part of the EU. Freedom of movement will still be an issue, though. Between 2004 and 2007, there was a lull in British visitors to Spain. This was due to Bulgaria and other eastern European destinations suddenly becoming more affordable and fashionable.  Some people choose to operate their businesses in Spain, but opt to remain living in Britain. In these cases, they require a Spanish-based business administrator. Business administrators have to be residents of Spain. Things like registering vehicles, changing insurance policies, and ensuring tax and MOTs are in place, are among the most common problems Chris deals with. Many ex-pats grumble when they are faced with legal issues, and plead ignorance, but as Chris advises, they cannot afford to be complacent. As few as ten percent of British ex-pats attempt to learn the Spanish language. But as Chris points out, there is hardly a need to do so if they relocate to the Costa Del Sol, as it has been so colonised by the British and British-speakers. BEST MOMENTS ‘Of course I hate Brexit. I live on the Costa Del Sol!’ ‘You’ve got to get in before we get out’ ‘People lose their blame on the plane’ ‘One of my biggest bugbears is “But in England…”'  VALUABLE RESOURCES   More With Moreira Podcast hola@chrisgoodacre.com www.chrisgoodacre.com Chris Goodacre LinkedIn - https://www.linkedin.com/in/chris-goodacre-17675127/?locale=en_US ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira  

Moving Your Life And Business To Spain – with Chris Goodacre

One of the key lessons learned from Daniel Priestley’s Key Person Of Influence is that people buy what they want, not what they need. It’s a maxim that proves true all over the world, but why is that? What causes this phenomenon? And more importantly, how can business owners harness this phenomenon to drive sales and marketing? In this episode, Desmond discusses Priestley’s lesson, and tells you why you should be applying it now. KEY TAKEAWAYS In Singapore, the government tax combustible engines highly. It’s very expensive to drive there, and even buying a car can be up to 3 to 4 times more expensive. This means that luxury cars are prohibitively expensive. And yet, against this restrictive atmosphere, luxury vehicles are highly sought after. In fact Ferrari sell more cars there than anywhere else in the world. Many marketers look to advertise to people’s needs, failing to see that what drives sales are the items and services we desire. If you constantly pitch the things people need, it grows boring. There is a balance to be had, but 99% of advertising is geared toward need. We should be analysing our pitches. What are you saying to your customers? Knowing what the customer wants is difficult, but it is worth pursuing. BEST MOMENTS ‘People buy what they want, not what they need’ ’They don’t get it. They’re pitching the things I need’ ’The worst part about it is that every customer might have different wants’ ‘Amazingly… is that a word?' VALUABLE RESOURCES   More With Moreira Podcast Daniel Priestley’s Key Person Of Influence - http://www.keypersonofinfluence.com/kpi-method/   ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira

People Buy What They Want, Not What They Need

Desmond is talking to Ben Hume Managing Director of Evolve Property & Block Management. They discuss the ways in which block management companies are portrayed and what it takes to be a great block manager.  They also talk in depth about the challenges of managing new builds, the government’s approach and attitude towards property management and what people in the sector are really like.  There are way more good companies than bad but in the sector there is a battle going on, If you work in block management this podcast is a must, listen in and find out more.     KEY TAKEAWAYS  Current challenges  We have lots of new builds and as property managers we are having to put in lots of warranty claims because things haven’t been signed off properly or the work has been completed to the right standard  We are often seen as responsible but we don’t have anything to do with the build we come in after the building is complete to manage it  The agent gets the blame but this is completely misplaced  Staff  Clients buy into a brand and its reputation  In block  management they buy into the property manager and the person on the end of the phone, they are interested and influenced by how you are as a person  They are people loyal not brand loyal  It’s really important you get the right property manager and the right accounts staff  You need to have staff who buy into the company and enjoy what they’re are doing  It’s vital to make sure staff are valued and there are opportunities for progression and how you help them move forward.  One skill a block manager requires above all others is patience you are continually dealing with a wide range of people all with their own agendas  Good and bad  There are some bad management agencies out there but there are some great companies and people who are really passionate about what they do.  Service standards generally have been the same over the last ten years but social media means we get more information and it can be potentially out of context.  In leasehold, we are demonised and it’s completely unfounded and misplaced.  Our sector is no different to any other there are good companies and bad but we are being singled out and the question is why?  LMP  Leasehold Management Professionals is an organisation that we began to try and increase standards on the South Coast.  As professionals, we are representative of the 4 pillars involved in block management and we work to bring the big names in the sector to us on the South Coast. We are able to bring expertise and knowledge that will improve the professional understanding of agents.     BEST MOMENTS  ‘Nearly every new build we’ve got we are having to deal with warranty claims’  ‘The clients will feed off the positive energy and you will get better retention’  ‘We are in a position where people who don’t have the expertise and experience are the people with the power’  ‘We have to wear lots of different hats and be knowledgeable about both law and building regulations’     VALUABLE RESOURCES  More With Moreira Podcast  Evolve Property & Block Management     ABOUT THE HOST  I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!       CONTACT METHOD  http://desmondmoreira.co.uk  https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured  https://twitter.com/Desmondmoreira  https://www.instagram.com/desmondmoreira 

How to Get Block Management Right; Interview with Ben Hume Managing Director of Evolve Property & Block Management

Desmond is reflecting on the personas and masks we put on to face the world and how we present to our colleagues, customers and bosses.  It’s all about what’s expected of us and what we expect of ourselves but the most valuable thing anyone has to offer to the world is their true and authentic self.  Desmond shares his own journey from the persona he took on at the start of his working career to the realisation and value he’s found in being himself and how this is of true value to others. Listen in and you’ll also end up realising that being yourself is the most important thing.     KEY TAKEAWAYS  The authentic you is the most valuable thing you have to offer in the world and the best part about you is you  Maybe you are in your workplace and you’ve always felt you aren’t able to be yourself.  It is the gold within you and it is only when you present the authentic you that you will feel some sort of liberation in the way you live your life.  When you start showing up in the world and presenting yourself, being authentic and being you that’s when you start finding the freedom to express yourself with confidence.  People will always make judgements  but once you have confidence in who you are then those judgements are no longer a barrier for you.  Are you really being true to who you are, are you presenting you to the world or is it a version of you that others want you to be?  The freedom of being yourself brings opportunity.  It’s about the journey and being positive about the opportunities along the way  Think about yourself and being and presenting the most authentic version of you to the world.  If you really could be you, imagine the impact you make in the world and what that could mean for other people.    BEST MOMENTS  ‘It took me 20 years to realise that the best part about me was me’  ‘When you find what you are looking for you may find within that space, that mindset fulfilment  in other areas of your life’  ‘Maybe you don’t know who you really are and lack confidence in making decisions and implementing them’     VALUABLE RESOURCES  More With Moreira Podcast     ABOUT THE HOST  I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!       CONTACT METHOD  http://desmondmoreira.co.uk  https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured  https://twitter.com/Desmondmoreira  https://www.instagram.com/desmondmoreira 

The Importance of Being The Authentic You

“It’s one of those difficult jobs that you don’t notice if it’s going well" In this episode, Desmond is in conversation with property manager and CEO of ARMA, Nigel Glen, to discuss the many issues that arise in block management, the common perceptions and misconceptions, the regulations they’d like to see added and changed, and their unique solutions for many of the problems they face on a daily basis. KEY TAKEAWAYS Management of properties isn’t just about finance. It’s all encompassing. You are responsible for their health and safety. You have someone else’s life in your hands. Nigel had never worked with the public before becoming a block manger, and was surprised at the levels of aggression he found himself facing.  There is a sense of ownership when it comes to tenants and property managers. Nigel feels that if managers were employed on an hourly basis then tenants would fix many minor issues themselves. As it is, their initial fee seems to give them a sense of entitlement on his time. When assessing sites to manage, agents are generally forced to take something of a blind gamble; hoping that the price they quote to manage the property will be enough to cover their costs and any unseen issues that may already be in place. In this way, the good sites are subsidising the bad ones. There’s a regulation incoming designed to restrict lease administration fees. A study has shown that 57% of firms feel that lease administrators overcharge. The reality of this study is actually that only nine firms were asked the question, and only five of those responded in this way. This is not a representative sample. 8 million leaseholders are under some form of self-management. They are the people who need help more than anyone else as they are more likely to be unaware of health and safety regulations, fire safety procedures etc. BEST MOMENTS ‘Within two weeks I was handed half a million pounds of someone else’s money’ ‘It’s one of those difficult jobs that you don’t notice if it’s going well’ ‘Management agents tend to go in blind’ ‘We’re chasing ourselves down to the bottom on fees’ ‘All directors, regardless of size, should have a basic understanding of property law’     VALUABLE RESOURCES   More With Moreira Podcast ARMA - https://arma.org.uk     ABOUT THE HOST   I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!     CONTACT METHOD http://desmondmoreira.co.uk https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured https://twitter.com/Desmondmoreira https://www.instagram.com/desmondmoreira

What’s It Really Like To Be A Property Manager – with Nigel Glen

Communication has gotten faster and easier these days, making it simple to conduct business and make new connections. But the flip side to this new world is that those who like to breed negativity are finding it a lot easier to do so.   Haters, trolls, and even “Hatertrolls" are becoming more and more prolific, and can easily take down a day that began as positive. But what’s the best way to combat this unfortunate movement? And how do you restore your own positivity in the face of such negativity? In this episode, Desmond talks about the best ways to block out the haters.   KEY TAKEAWAYS  Bullying is taking on many forms. As well as personal and professional, there have even been instances of companies bullying other companies.   “Hatertroll" is a new term, described by the Urban Dictionary as “an individual who radiates negative feelings, emotions or energy towards people who stimulate positive energy”   Most haters or bullies begin their campaigns against people who have succeeded in some way. If these achievements were not significant then there would be no cause to be bullied.   Trolls often multiply the negativity in their own lives. They should be pitied in a way, as they are obviously tremendously unhappy.    Argumentative people, those who are naturally combative, are those who relentlessly seek out conflict. This can manifest itself in the smallest of confrontations, such as pointing out spelling mistakes or grammatical errors.   Bullies feel the need to place themselves at the centre of controversial topics. If you are opinionated on either side, then you will always naturally offend someone.   Bullying is a behaviour, especially in the business world. It’s not a strategy, and should not be emulated. It is a personal behavioural trait. Manners and understanding should be a core principle of business strategy instead.  BEST MOMENTS  ’She totez a hatertroll!’   ‘If you are being bullied, it means you’ve done something positive and right’   ’If you were to express all your views, then you would alienate and possibly insult lots of people’   ‘Wow, this person needs help’   ‘Bullying is not a business strategy’        VALUABLE RESOURCES  More With Moreira Podcast     ABOUT THE HOST  I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!       CONTACT METHOD  http://desmondmoreira.co.uk   https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured   https://twitter.com/Desmondmoreira  https://www.instagram.com/desmondmoreira     

How To Make Sure The Haters Don’t Win

Don’t try too hard to separate your identity from your own business. The truth is, though very difficult, adding a personal influence to your business is what will elevate you among your competition. People buy from you because they like you, your personal brand, your values, your objectives, etc. Maybe, it’s time we recognise that they aren’t as separate as we think they are.  In this episode of the More With Moreira Podcast, Ricky Conaghan, the Founder of Hatch, sits with Des to talk about the power and art of authenticity. Discover how you can build your brand, set up a business plan, find your market, device marketing strategies, and many more while being true to yourself, today.   KEY TAKEAWAYS  Prepare a business plan, especially in the financial aspects. Ricky has to learn this the hard way. He was naïve before to go all in and expect nothing but success. Though it all worked out, he would’ve done things differently if he knew what he knows now. If you believe you aren’t ready yet, then educate yourself. There are many resources made available for free out there.  For Des, his big regret was not having an exit strategy when he started a project with someone. Having an exit strategy is a great benefit, despite everyone seeing it as an unpleasant thing that could tarnish a business relationship.  Accept growth; accept change. If you feel that a certain policy, culture, decision, etc is not working, then it’s time to re-evaluate. There are also times in which it’s you (or any individual) that doesn’t fit anymore. It’s either you’ve outgrown it or the external factors are just too big to effect change. Let yourself evolve.  Be authentic in how you offer your service and how you package yourself. Most buy not because of the product itself, they buy because of how you sell it. They believe in your brand, your values and your objectives.  Find out where your market is. Though people say to exhaust the benefits your get from free social media platforms online (e.g. Facebook, Twitter, etc.), it would still be a huge problem for you if your market—for example, most of your demographics are old, non-techy people—isn’t using them. You might consider the more traditional approach, which is meeting people face to face.  BEST MOMENTS  “It’s making sure you surround yourself with the right people so you can do the shortcuts and learn from their mistakes.”  “I’m trying to work on the business, not in the business.”  “Not everyone is a born leader.”  ABOUT THE GUEST  Ricky Conaghan is the owner and founder of Hatch, a creative agency that helps businesses find their voice so they can grow their business and bring more innovative products and service to their clients.  Ricky’s LinkedIn - https://www.linkedin.com/in/rickyconaghan  ABOUT THE HOST  I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!   - Desmond Moreira, your host  CONTACT METHOD  Website: http://desmondmoreira.co.uk  YouTube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured  Twitter: https://twitter.com/Desmondmoreira  Instagram: https://www.instagram.com/desmondmoreira  

Des Talks to Ricky Conaghan, the Founder of Hatch

Desmond’s been inspired by a lady called Claire Bates, she has just completed her master’s degree with a 1st. In this episode Desmond shares how Claire’s inspired him and how you can take the same learnings and apply them to your life. KEY TAKEAWAYS Ask yourself what you’re doing in your career? Are you just drifting but in the same role/position? If you’re happy and life’s just a peach for you right now, then well done. Many people don’t find that in their life and when you see or hear other peoples journeys it can often make you question where you’re at in your own life. You don’t want to be dead and think you just wasted your time not being sure or committing to something. It’s not always about the outcome, even though this is what school teaches you. It’s not right that we’re taught that if we fail our life is bad because this isn’t the case. BEST MOMENTS ‘Are you putting in the graft?’ ‘Anything and everything is possible’ ‘Failing is good’ ‘Fail, fail, fail, achieve’. VALUABLE RESOURCES Hillcrest Estate Management | LinkedIn - https://www.linkedin.com/company/hillcrest-estate-management ABOUT THE HOST I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first! - Desmond Moreira, your host CONTACT METHOD Website: http://desmondmoreira.co.uk YouTube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured Twitter: https://twitter.com/Desmondmoreira Instagram: https://www.instagram.com/desmondmoreira 

Fail. Fail. Fail... Succeed?

Desmond is in conversation with Gija Melnupe who is an aspiring garden designer and also works in the property training arena. They talk about how learning can be there but you have to be receptive to it for it to make a difference and why everyone should get a chance to make their own impression, one that is free from preconceived views that are usually incorrect.  This is a fascinating conversation and well worth a listen.    KEY TAKEAWAYS  I love to garden and garden design I now realise it was something that was always there, it was the thing I should be doing but it wasn’t until someone else saw it in me that I was able to understand I could be doing it.  Everybody wants the same thing in their garden – an entertainment space, a space for the kids and anything else is an add on  It’s good for kids to have their own space and it’s even better if it’s not a square.  People think carefully about their interior design and because there are items we all have such as a sofa in the living room there is a starting point.  Gardens can be much more challenging people can find it challenging to identify what they want.  As a designer, it’s important to guide them to the best solution.  Working in the training environment can be very motivating but only if you are open to it.  Having the opportunity to hear good content and ideas repeatedly is what helps. You don’t always absorb the information fully when you first hear it.  If you have heard it repeatedly you gain a good understanding that can be effectively actioned.  If you are motivated you can use what you learn as inspiration to move you and your life forward.     BEST MOMENTS  Being around someone who is inspiring won’t necessarily  mean you listen to it  ‘If people ask where I’m from in a conversation I know I’m winning’  ‘ You’ve got to be the most trained person in the UK’  ‘There are not the same opportunities in Latvia and I’ve been very lucky about where I work and the opportunities that are open to me’     VALUABLE RESOURCES  More With Moreira Podcast     ABOUT THE HOST  I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!       CONTACT METHOD  http://desmondmoreira.co.uk  https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured  https://twitter.com/Desmondmoreira  https://www.instagram.com/desmondmoreira 

The Importance of Making Your Own Impression -  With Gija Melnupe

Maybe you’re a Property Manager, still wondering what the hell you’re doing in the game, this thankless existence, there has to be more right? Maybe you own the business, what started as a great venture, has sucked the life from you, and what started as promising, has turned into resentment. Maybe you’re a contractor or supplier, providing services to the block management sector, like everyone else, you want more leads, more clients and more money? Or work in another sector. Sound about right?   I figured if your reading this, well you’re an action taker and someone who realises there is more, and you’re looking for the answer. Well, welcome to my podcast!   My mission (damn that’s so corporate rite) goal (sounds boring) you know what I mean, is to help. That’s right, no big guarantees, but one lesson I learnt amongst many over the years, is to invest in myself. Reading books, watching videos, listening to podcasts, attending workshops and so on. I am always learning and want to help you do that TOO!   I want to share my experience’s and for some of you, that will help you in your journey, you will be able to relate, maybe I have done something that you're trying to do, or at the very least you might find it interesting.  The point is that we’re in it together on this journey, and finding ways to help each other is a simple WIN WIN.   Whatever your goals in this game, never stop learning, never stop absorbing content, and never stop listening!   ENJOY!

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More With Moreira: The Business Podcast

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