Do our customers buy and invest, or are they sold and persuaded? Is there a logical, understandable, and simplified buying process the average consumer goes through before arriving at a favorable decision? If so, what are the buying phases, and how can a business use this information to create better transaction experiences? Join us for a trip on the Transaction Tollway as we travel in the investment lane. Support the show (https://www.amazon.com/dp/0578570327)

SimpleBiz360 Podcast

EPISODE #122: BAD BUYING DECISION

What did I do? I cannot believe I actually sent that! Emotions. Anger. Frustration. Endorphin overload. Excess coffee. For whatever reason or reasons, most of us have hit the proverbial “Send” button, only to wish we could have a redo on that email. Join us for this noggin-nudging episode, as we look at using snow globes to improve our communication skills. Seriously!Support the show (https://www.amazon.com/dp/0578570327)

Episode #121: HITTING "SEND" BY MISTAKE

Providing quality answers to customer questions is necessarily unavoidable when businesses pursue excellence. In these 16 minutes we invite you to examine how your company manages these elements of customer service?What is the answer depth you supply for teammates and customers? Do you have set protocols for processing questions and arriving at answers? Do your customers get different treatment than teammates? Join us as we discuss a topic that is essential for serving inquisitors successfully.Support the show (https://www.amazon.com/dp/0578570327)

Episode #120: PROVIDING QUALITY ANSWERS

What happened to us? Why are lazy, generic name substitutions so prevalent? Imagine how many of our customers feel slighted by our lack of using names? Imagine how they feel to see their success increase, yet they hear the value and importance of their name decrease. Imagine the oddity seeing their net worth blossom, and simultaneously their name begins to fade away like a summer flower wilting with the onset of autumn. Let’s do a REBOOT on this! Join us as we stir the soup pot with one ingredient that can help bolster long-term customer relationships. Support the show (https://www.amazon.com/dp/0578570327)

Episode #119: NO NAME CUSTOMERS

Are you contemplating dipping your toes into the podcast pool? Or, are you more interested in diving in headfirst? Do you take a long swim, or do you immediately get out because the water is too cold? Maybe you are still in the chin-rubbing stage of your podcast decision process? Wherever you are in your podcast journey, we invite you to tune in and hear what Adam Adams has to share. Affectionately known as “Triple A”, Adam is the founder of a company that can help you launch, grow, manage, and monetize your own show. Grab your swim suit, microphone and towel for a poolside chat that explores what’s actually under that water line!Support the show (https://www.amazon.com/dp/0578570327)

Episode #118: POOLSIDE WITH ADAM ADAMS

Join us as we visit the First Impression Fitness (FIF) Gym for a little workout. Today we focus on the 3V equipment to sharpen our skills on making new acquaintances. Remember when Casual Friday came onto the scene? It seems like that turned into casual week, and then casual year. Have we let the casual mindset invade our opening, human-to-human dialogue? Did we lower our first 30-60 second guard? Have we become too lazy with our first impressions? I know may answer to that question. Let’s see what your answer is after you’re done at the FIF Gym!  Support the show (https://www.amazon.com/dp/0578570327)

Episode #117: FIRST IMPRESSION FITNESS

What do you do with questions? Do you ignore them, or hunt for answers that could become agents of change? We help you ask yourself questions. We don’t claim to be answer gurus. Our weekly show asks personal and professional chin-rubbers that only you can answer. We want to stir the business pot in ways that encourage actionable revisions. We believe better results are achieved when companies improve how they go about conducting business. Our hope is that we assist you in unlocking, small, easy-to-implement, low-cost modifications that lead to positive growth. Episode #116 packs plenty of questions!Support the show (https://www.amazon.com/dp/0578570327)

Episode #116: TO STIR WITH LOVE

Stage 4 cancer led Matt Bright to Johns Hopkins Proton Therapy Center for 40+ days of treatment. To the surprise of everyone at the center, this patient came in blazing a smile, and left a trail of smiling faces upon his exit!  Join us as this multiple business entrepreneur, father, husband, coach and God-fearing man handled his wrestling match with cancer. This is a wonderful story for sharing with anyone who is battling cancer. CORRECTION: Terry Bright was not a GLHS Cheerleader. My apologies to Terry and the GLHS Cheerleaders of 1972-1976!Support the show (https://www.amazon.com/dp/0578570327)

EPISODE #115: PROSTATE CANCER MEETS MR. LAUGH-A-LOT – with Matt Bright

Is your “INBOX” filled with 4,879, unhighlighted emails indicating they are “READ?” The busier we get, the easier it becomes to view emails and never act on them. Just think of all those puzzled and sad customers, associates and vendors who keep looking for our return volleys? Isn’t it better to give than receive? Let’s have some fun with these next six minutes. Merry Christmas!  Support the show (https://www.amazon.com/dp/0578570327)

EPISODE #114: UNPLUG THE VACUUM!

Pastor Cory Ball shares his personal journey on starting Redemption Church in Kirkwood, MO. His wit, passion, knowledge and enthusiasm combine with his superb storytelling for an entertaining, informative and fun show. Support the show (https://www.amazon.com/dp/0578570327)

EPISODE #113: THE ENTREPRENEURIAL PASTOR with Cory Ball

We invite you to open your arms and hearts to how God can answer these questions. My answers were delivered on December 24th, 1987 in Princeton, New Jersey! I hope this is your year to receive what God intended as His gift for you. Merry Christmas!  Support the show (https://www.amazon.com/dp/0578570327)

Episode #112: FEAR NOT...

People with disabilities are enthusiastic, well-prepared, highly-qualified and ready to share their professional skills with potential employers! Steve Schenck and Steve Spencer lead us down the road of understanding during this unique broadcast. Steve & Steve work for Paraquad, a St. Louis based company founded by Max Starkloff.  Max was a vital member of the lengthy civil rights movement that gave birth to the Americans with Disabilities Act (ADA) in 1990. Support the show (https://www.amazon.com/dp/0578570327)

Episode #111: PEOPLE WITH DISABILITIES & THE WORKPLACE FRONTIER

My book editor really taught me the significance of being deliberate with each word. During our eight editorial rounds I learned how to write more powerfully with less text. Our goals centered on word count reduction and word selections. The intended result was a fast and enjoyable reading experience. Customers also appreciate this same effort from vendors. Join us as we stir the mind with some thoughts and ideas about words and editing correspondence.Support the show (https://www.amazon.com/dp/0578570327)

Episode #110: WORDS MATTER

Whether our responses are simple, tough, unwanted or uncomfortable, we suggest using a direct method that conveys what the customer deserves to hear. Abandon the crafty Spin Doctor methods and leave those for the political and media arenas. Additional repeat and referral transactions await those enterprises who are truthful, to the point and transparent. Support the show (https://www.amazon.com/dp/0578570327)

Episode #109: DIRECT BEATS DEFLECT

The answer has not changed in over 30 years. Yesterday it cropped up eleven times in seven minutes. Why do we keep losing momentum by wrestling the same bear over and over! This is a rapid-fire show with a call to action for an executive exercise! This show can change your business overnight! Support the show (https://www.amazon.com/dp/0578570327)

Episode #108: HI-VIZ VOICES

A weekly 10-15 minute podcast of infotainment focusing on small, simple, customer-pleasing improvement tools taken from my 2019 book entitled: SimpleBiz360™ Timeless Business Tools.

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SimpleBiz360 Podcast

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