On this episode Daniel Newman and Brian Fanzo are back to talk privacy and security, a topic they're both passionate about and yet often share a different point of view and passion for the topic.   On this episode they discuss: Facebook privacy concerns is this new? Apple Siri we know it's listening but do we care? FaceApp should it concern us or is the concern a positive sign The Great Hack Netflix documentary covers Cambridge Analytica scandal what more can we learn Where does security and privacy go from here? Also check out Daniel Newman's new book Human/Machine!

SMACtalk

Will Facebook and Apple Privacy Concerns Drive Change Beyond The Great Hack?

On this episode Brian Fanzo and Daniel Newman talk everything Elon Musk from Tesla latest earning numbers to Elon's most recent tweets to the future of autonomous vehicles! 

Elon Musk, Mad Genius or Still Stoned

On this episode of SMACtalk Daniel Newman and Brian Fanzo start the conversation off discussing recent cybersecurity breaches but this leads into a much bigger discussion on privacy and transparency posing a lot of unanswered questions...    We would love to hear your thoughts on the topic.... post on twitter using hashtag #SMACtalk and @DanielNewmanUV or @iSocialFanz will jump in the conversation! 

Cybersecurity, Privacy and Transparency: What Does The Future Hold?

On this episode hosts Daniel Newman & Brian Fanzo preview the upcoming technology event Mobile World Congress 2019.  Daniel will be heading over there to cover the event as an analyst and provided his predictions for the event.

Mobile World Congress 2019: What to expect?

On this episode of SMACtalk Brian Fanzo and Daniel Newman breakdown the current drama and flexing of muscles between technology giants Facebook, Apple and Google.    Article Referenced in this episode: https://www.businessinsider.com/facebook-and-apple-argue-over-who-removed-facebook-research-app-2019-1

Facebook + Apple + Google: Flexing Muscle or More Than That

Marketers aren’t marketing in 2019 without technology but sadly most marketers don’t think of themselves at technologists but even more troubling aren’t doing the research to understand the emerging technologies that will massively disrupt the industry over the next 10 years. A recent Digiday survey found that 9% of marketers consider themselves fluent in blockchain…  This mindblowing stat was the inspiration for this episode of SMACtalk hosted by Daniel Newman & Brian Fanzo. On this episode they discuss: Are you an analytical marketer? Are you a marketer that loves change? Why aren’t we linking data between PR, Marketing & Sales with AI? Do marketers understand the impact of blockchain on the future? How can marketing leaders stay up to date with emerging technology? Why are marketers still measuring and reporting on data of the past. Blog posts referenced in this show: Digiday Research: Marketers lack understanding of emerging technologies Harvard Business Review: The Era of “Move Fast and Break Things” Is Over Hit up Daniel & Brian on Twitter and let them know your thoughts on this episode or simply tweet with the hashtag #SMACtalk @DanielNewmanUV:  www.twitter.com/danielnewmanUV @iSocialFanz: www.twitter.com/isocialfanz

Marketers don’t get emerging technology or do they?

On this episode hosts Brian Fanzo and Daniel Newman tackle a topic that they probably love talking even more than technology and that's digital leadership and more importantly what are some of the trends and changes that must be made by leadership and for leadership in this digital transformation age.   As you’ll hear both Brian and Daniel are extremely passionate about this topic as its the main theme that they speak about on stages around the world and on this episode they covered a wide range including: How to manage with 4 generations in the workforce What role does technology play in better understanding employees Why big compies such as Apple, Uber, Google, Facebook, and others have a big problem thanks to their big ego. Importance of TRUST when it comes to employees but also technology Why we can’t throw technology at people problems Is employee morale and work/life balance a leadership priority in 2019 Do collaboration tools increase productivity or do the data show it actually increases emails and disconnection These are just some of the areas covered on this episode and make sure you are following both Brian and Daniel on twitter as they share articles and content around these topics daily.   Also checkout Daniel Newmans Forbes Post: Breaking Down The Six Pillars Of Digital Transformation From The CEO's Perspective Interested in hiring Brian and Daniel to be a keynote speaker at your upcoming company event: Brian Fanzo Speaker Site: www.isocialfanz.com/speaker Daniel Newman Speaker Site: www.danielnewmanspeaks.com

Leadership in the Digital Transformation Age

It’s CES time of the year and Daniel Newman and Brian Fanzo are back again to talk about the trends they are excited about and what they expect to emerge from CES 2019 week in Las Vegas.   Daniel wrote a CES post for Forbes titled CES Predictions: 5 Key Themes For CES 2019 and on this episode they’ll cover the topics in this post and also debate some other trends. Some of the trends discussed in this episode: Artificial Intelligence Smart Speakers 5G (Real vs Fake) Autonomous Vehicles and Things Flexible devices IoT Future of Cloud computing Automotive innovation And much more... 

CES 2019: What you need to know before, during and after the show!

Daniel Newman and Brian Fanzo are excited to be back for 2019 and have big plans for the upcoming year.  On this episode they add a new twist to the yearly prediction show by focusing on each letter of the show acroynm S.M.A.C providing some bold and also some not so bold predictions for social media, mobility, analytics and cloud computing.   What are Daniel and Brian’s predictions around: Machine Learning Artificial Intelligence Apple 5G Real + Fake Edge computing Linkedin You’ll have to listen to this episode to find out! Cheers to a great start to 2019! Make sure you listen to the next episode which will be the yearly CES technology preview show!

2019 Social Media, Mobility, .Analytics and Cloud Predictions

In this episode of SMACTalk, Daniel Newman invites IBM Automation (Client) GM/VP Gene Chao to share his insights on how Customer Experience is being impacted by Automation. On the show, Gene is asked the following questions. Do you have a story as a consumer to share about how automation optimized a recent customer experience for you? Or what the organization could've done better? (could be a blind reference)What are some of the pitfalls organizations must avoid when it comes to automation being part of the customer experience? What are good ways to overcome them?   What do you view as the key factors to automation successfully optimizing customer experiences? What's the one thing you advise clients to pay attention to? To avoid complacency? To be prepared for?   When we think of customer experience and automation, people tend to think of chatbots - but are there other types of automation solutions we should consider? Packed with insights, Gene helps companies understand the ways that Automation is going to change the way people interact with companies. This isn't just customers, but employees too. But the positive thing is that automation isn't going to displace, but rather drive better experiences and a stronger movement toward upskilling the workforce to help companies transform as quickly as modern technology.  Don't miss this episode packed with insights for marketers, technologists and business leaders. 

How Automation Will Forever Change Customer Experience

On this edition of SMACTalk, Co-hosts Brian Fanzo and Daniel Newman invite special guests Ginger Shimp and Jeff Janiszewski from SAP to talk about innovation in content marketing.  While so many B2B companies struggle to evolve beyond traditional funnel marketing, Shimp and Janiszewski share how they have taken traditional funnel methods like white papers, lead generation and social media, and utilized new tactics like audio books white papers (http://sapinnovate.me/reports)and podcast-inspired storytelling (www.searchingforsalai.com) to shake things up AND to challenge the thinking and traditional marketing practices of their colleagues throughout SAP.  Don't miss this great conversation. So much to learn here about a highly successful SAP campaign that helped launch their new digital intelligence platform SAP Leonardo, while helping more than 25 of their BU's drive custom content to their end customers and channel partners. All of this and more, on SMACTalk!   

B2B Content Marketing Innovation with Ginger Shimp and Jeff Janiszewski of SAP

In this episode of SMACtalk, Daniel Newman and Brian Fanzo welcome guest Steve Rudolph of Pegasystems. In his role at Pega, Steve leads the industry market group covering telco and all the industries it touches, from insurance to financial services. In his role, he focuses on how to create value in customer relationships by using data effectively. During the podcast, Daniel, Brian and Steve discussed the need for today’s industries to embrace AI and machine learning in advertising to ensure positive relationships with their customers. Many industries, including telco, have gotten stuck in the “tyrannosaurus rex” method of marketing—direct marketing—even though it’s clear traditional segmenting approaches are no longer effective. In fact, it often leads to outcomes that are bad for both the marketer and the customer. Customers are irritated that they get hit with ads that aren’t relevant—and marketers are frustrated that they aren’t getting the results they need. Why does that happen? Steve notes that traditional segmenting is good for averages, but not for individuals. Using AI can help companies make smarter use of customer segmentation by combining data about their real-time actions taken by the customer (performing a search for keyword or product) with historical information from them pulled across channels. This allows companies to market in a way that doesn’t feel like marketing, and it helps hit customers at the time they’re most willing to buy. Who is responsible for leading this change? Steve says today’s digital heroes are the forward-thinking executives focusing on ways to increase customer lifetime value, not just marketing impact. Just like we build CX journey maps, we need to use AI, omnichannel data, and marketing to plot our services, sales, and marketing touchpoints. For instance, providing the right services puts people in right frame of mind to buy. We must begin with the end goal in mind—incorporating CX and UX to build a seamless and positive experience for customers. While many people are afraid of AI, Steve feels that when use it effectively – to create value for our customers – most won’t even realize they’re encountering it. Ultimately, AI won’t just be used to sell, but to make our customers’ lives better. A year from now, Steve hopes we will be using AI to enhance every service we interact with on a daily basis. AI itself isn’t quite perfect yet—and it still has some hurdles to cross in terms of transparency and trust. But in the end it remains an incredible tool for allowing almost every industry move with their relationship with customers forward.

AI and Analytics Must Kill Prehistoric Marketing with Steve Rudolph

In this Intel-sponsored episode of SMACTalk, Daniel Newman leads a show focused on the visual cloud. Joining Daniel is Lynn Comp, Vice President of Data Center Group and General Manager of the Visual Cloud Division Network Platform Group at Intel. During the show, they discuss what Intel is doing in the realm of the visual cloud and what we can expect in the future. Lynn focuses her time on helping cloud services be transformed. She talked about the visual cloud including visual workloads that are processed on the cloud and consumed remotely, resulting in horizontal make-up. She mentioned that a lot of enterprises want their subcontractors to be able to view their 3D models, but not the whole model itself. So, remote access is critical for intellectual property. Lynn mentions that individuals aged 18 to 49 tune into YouTube more often than they do TV. This is a worldwide trend that is exciting and pushing the visual cloud forward through the delivery of things like Comcast and other similar broadcasters.  Lynn discussed how video marketing is becoming more and more common, especially for small to medium-sized businesses. The best way to work with this tech is to learn what the most effective solution might be for the network that they have. With the visual cloud, there is no single design point. Instead, there are multiple points, creating a better hook to increase conversions. The visual cloud gives developers more opportunities in their business models, workload placement and the user experience as a whole. Lynn explained what Intel’s strategy is for the visual cloud. Intel is taking a “software acceleration” approach, being in the market with software such as the Media Server Studio and Web RTC, which is a way to conduct streaming. Continuing on this acceleration, they will soon be open-sourcing DLDT or the Deep Learning Deployment Toolkit and OpenVino to help unleash innovation and make it easy for solution providers to find the right solution and deciding where to put it. Will they need to place it in the cloud or the edge? She also shared that Intel will also be opening up access to Scalable Video Technology and working with Google and others in the industry. By open-sourcing these capabilities, Intel believes they can unleash even more innovation. Lynn further explained that it doesn’t matter how optimized your solution is, if you don’t have the ability to move between the different design points. With Intel, you should have access to the same software that is scalable across all solution points. Instead of broadcasters needing to rip and replace their infrastructure, they can upgrade their hardware seamlessly through software. Lynn discussed how the whole broadcasting industry is making the switch from black box equipment to software-based architectures to be cloud ready. As the cloud makes 5G possible, it also leaves space for flexibility with the software to find visual cloud workloads.  Daniel wrapped up the show by asking what the real outcome will be in investing in the visual cloud. Lynn explained that to some extent, everyone has the opportunity to be a creator. They can show their passions and talents to a wide audience using YouTube and other broadcasting tools. It isn’t just a passive experience anymore. We’ve unleashed the user’s creativity to create channels, broadcasts and communities that didn’t exist in the past.  

Diving Into the Visual Cloud

  In this IBM sponsored episode of SMACTalk, Daniel Newman goes solo on hosting duties and leads a show focused on the future of automated work. Joining Daniel for the discussion was Mike Gilfix, Vice President of Digital Business Automation at IBM, a software that digitizes business operations and provides them with intelligence around digital labor to upscale their business. The show focused on how technology such as automation, AI, data and machine learning is going to make companies more successful and productive. During the show, Mike shared how IBM is making use of automation to improve their customer service touchpoint by changing the way they support their clients. They found that time to resolution of an issue is a main driver behind customer satisfaction. By leveraging automation technology interaction through chatbots and more, the process is simplified, creating a better customer experience.  Mike also discussed some of the biggest trends he is seeing around the realm of automation for work. First, there is a revolution happening in businesses today around knowledge work. This revolution is creating tons of changes in the way technology supports what they do and the way they conduct their processes. Technology is helping knowledge workers be more effective and better at their tasks, helping them make decisions and freeing up more time for innovation. This trend is driving new things such as robotic process automation and decision management. It’s changing the way people work and is here to stay.  Both Daniel and Mike shared how AI and automation technology will not steal jobs from employees but will instead likely create new opportunities. To get there, executives must think about the transition and how they can help employees make the leap into a new position with new responsibilities. Organizations will need to help change the culture of fear surrounding automation within their teams through communication. Mike made the point that we’re not anywhere near running out of work to do. In fact, most businesses have large laundry lists of work they want to complete and not enough people to do it. Automation will help businesses get done what they want to get done by creating capacity. One of the challenges for businesses is getting automation to work and minimizing failure. Mike discussed how most organizations don’t know where to start. They’re looking for the concept but have chosen basic technology to get them there. There is an opportunity to open up their eyes to the possibilities and see the true potential of automation. There’s also an opportunity here to help IT teams leverage technology to its full potential, aiding in operation changes within business. Mike emphasized that automation will benefit both sides of the spectrum in both revenue generation and cost basis. If businesses want to improve their reach with consistency, accuracy, personalization and transparency, these things require automation technology. The tech will enable a new level of scale in businesses. New revenue generating opportunities will follow suit, allowing these businesses to become more competitive in this technology-centric world. To learn more, read Daniel Newman’s recent blog post for IBM, “4 Exciting Things About the Future of Automating Work.”  

How Will Automation Impact the Future of Work

SMACTalk Live at VMWorld with Intel In this special Intel sponsored episode of SMACTalk, Daniel Newman leads a show focused on digital transformation while attending VMworld 2018. Joining Daniel is Lisa Davis, Vice President and General Manager of Digital Transformation and Scale Solutions, Enterprise and Government for Intel’s Data Center Group. During this podcast, Daniel speaks to Lisa about what Intel is doing to further digital transformation and how data will make it all happen faster. During the show, Lisa discussed how Intel talks digital transformation, mentioning how it sometimes becomes an overused term. Every company today is a technology company. To remain competitive, you need to use technology to move faster and drive more meaningful insights inside your business. Digital transformation is all about enabling businesses to compete in a tech-centered world. Lisa gave us an example of Ford—who is no longer just an auto-manufacturing plant. Instead, they are a mobility service provider. Every company is transforming themselves into this technological world. No matter what business you’re in, you are a tech business at the core. And for each business, digital transformation should be a top priority. In this episode, Daniel and Lisa both discussed what digital transformation means to business systems. It all comes down to data and building a digital transformation system depends on it. Whether the data is from a software or a database, it should be leveraged to move businesses forward faster than ever before. Digital strategies are connected to business strategies and should be aligned with data strategies. All three should be aligned to one another for success. At VM World, VMware’s multi-cloud environment was a big focus. Having a hybrid cloud strategy is all about workload and data mobility. Lisa discussed how seamless orchestration and flexibility as an organization to drive insights for data is what Intel supports in this new environment.  Daniel mentioned how 90 percent of the world’s data was created in the last 12 months. Data is growing exponentially. Technology has to support the digital transformation and cannot be done without it. Furthering this point, Lisa discussed Intel Select Solutions, a partnership with VMware. The whole purpose of the tool is to help organizations adopt tech faster, simplifying the integration of the new technology to form a data-centric environment. Intel performs tests, benchmarks and validates reference architecture so customers don’t have to. It simplifies the process and helps customers modernize their environments faster. During the show, Lisa shared how to make the cloud work and how collaboration is key over competition. An ecosystem of partners needs to work together to help customers adopt technology. It’s all about easing the complexity of the environment. As a former CIO, Lisa has 26 years of experience being the customer. Understanding what customers really need, she helps Intel further their customer-centric approach and experience, both keys to success. As a last point, Daniel and Lisa discussed the future of the data center being the hybrid cloud which will bring about so many new opportunities for businesses and CIOs. The more data businesses can put next to their computing power, the more problems they can solve. And the ability to process data faster and store it in larger quantities is going to change the face of data.     About Lisa Davis Lisa M Davis Vice President and General Manager for IT Transformation, Enterprise and Government Data Center Group, Intel Corporation Areas of Expertise: Disruptive Technologies, Women in Tech, Supply Chain, Higher Education Technology, Federal Government, Cyber Security Industry Experience: High Tech, Higher Education, Federal Government, National Security, Intelligence, and Defense Twitter: @LisaM_Davis                          Lisa Davis is vice president and general manager for IT Transformation in Intel Corporation’s, Enterprise and Government Data Center Group where she is responsible for growing Intel’s data center business and working alongside enterprise and government CIOs to create IT transformation strategies for their organizations. Lisa joined the Data Center Group from Intel’s IT Group where she led and developed the IT architecture and integrated technology solutions supporting Intel’s world-class global supply chain, HR, Finance, and M&A IT. Davis is a three-time Chief Information Officer and has led four technology transformations over the course of her 30-year career in technology. Prior to Intel, Davis served as Chief Information Officer (CIO) at Georgetown University, and held a variety of technology leadership roles in her 26-year career in the Federal Government. As a member of the Senior Executive Service she was the CIO of the U.S. Marshals Service in the Department of Justice, as well as CIO of the Counterintelligence Field Activity in the Department of Defense. Throughout her 30-year career in technology, Lisa has been a champion for women in technology and leadership – channeling that passion into leading professional development initiatives for women. She serves on the board of Mirantis, as well as the National Center for Missing and Exploited Children and a number of non-profit boards. Lisa holds a bachelor's degree in computer engineering from Syracuse University, and a master's degree in human resources management from Golden Gate University, and is also a Certified Information Systems Security Professional (CISSP). Find her on twitter @LisaM_Davis or LinkedIn.      

SMACtalk Live From VM World 2018: How Intel Is Driving Digital Transformation

SMACtalk hosted by Brian Fanzo and Daniel Newman is a weekly live podcast where the hosts discuss a wide range of topics ranging from technology, digital transformation and future of work. The show is often recorded live at enterprise technology events and includes thought leaders in social media, mobility, analytics and cloud.

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