The QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. Today’s episode is Part 3 of our series on how QM10 helps our clients with document management.  In this episode, we focus on the tools available to Document Administrators to assist with their document administration needs.   00:41 Introducing today’s guests: Gretchen Dixson and Philippe Gaudreau 01:04 Find previous episodes from this series here: QM Insights Podcast – SOLABS 01:35 Philippe provides a sneak peek of our 10.9 release 04:50 Our support team is currently scheduling the upgrades to the latest version of QM10. 05:34 Gretchen details the tools available for document administrators – Document Types, Document Workflow Templates and PDF Rendering Templates ??       Document Types help you create default “electronic templates” for your various documents 07:01 Document Workflow Templates can be used to easily assign document review/approval tasks if they are often assigned to the same person 07:48 What are the options in terms of default settings for Document Types? 08:51 You can set date fields to allow entry of past dates or only current/future dates depending on your needs 10:28 Clients usually set default folder locations to ensure that their documents are automatically placed in the correct Treeview folder location 12:51 We like to help our clients with initial configuration and ongoing review. Learn more about our Client Success Agreements here: Client Success Assistance - Service Level Agreement – SOLABS 14 :37 Etienne thanks today’s guests & listeners   Find our User Guide Index here: User Guides Index – SOLABS Contact us at solabs-podcast@solabs.com #solabs #qm10 #qualitymanagement

SOLABS QM Insights

Document Management in QM10, Part 3: Document Administration

The QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where no changes are required. This is part 2 of a series on managing document Periodic Reviews using QM10.   Etienne Langlois, Sr. Marketing Coordinator, is today's host. Our guests are Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Philippe Gaudreau, CEO at SOLABS.   Listen to Part 1 Here   00:26 Today’s topic is document Periodic Reviews when no changes are required 01:14 Find more documentation on today’s topic here 01:37 What is a Periodic review where no changes are required? 02:21 How should you handle a no change scenario? 03:52 Why Document Coordinators are critical to handling those processes 05:02 How do some of our clients enter their notes so they appear on the cover page? 06:04 Changing the meaning of signature to match your needs 07:12 How to handle training in no change situations 08:03 What if you do not want to trigger retraining? 10:20 Learn how to use the document control process for Periodic Reviews here 11:27 Gretchen stresses the importance of writing your procedure within your SOPs to ensure consistency. 13:16 Thanks to our listeners! Cosmetic Change option when Revising Documents Document Periodic Review Cycle

How can SOLABS QM Help with Periodic Reviews, Part 2: No Change Required

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses how QM10 can help our clients manage periodic reviews using the Document Control process. This is part 1 of a series on periodic reviews.   Etienne Langlois, Sr. Marketing Coordinator is today's host. Our guests Gretchen Dixson, Head Trainer, and Product Specialist at SOLABS, and Philippe Gaudreau, CEO at SOLABS.   Listen on Spotify Listen on Apple Podcasts   00:44 Introducing today's guests, Gretchen Dixson and Philippe Gaudreau 01:09 Learn more on today's topic by visiting our Knowledge Base 02:07 What are periodic reviews and why are they important? 02:50 How are periodic reviews handled within QM10? 04:40 Some of our clients use this process in creative ways! 06:04 Tips for setting up your periodic review process in QM10 08:36 Training can be tied to periodic reviews depending on your needs 09:57 Thanks for listening! User Guides Index – SOLABS SOLABS QM10: Document Periodic Review Cycles – SOLABS #solabs #qm10 #qualitymanagementsystems

QM Insights Episode 42: How Can QM10 Help With Periodic Reviews, Part 1

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses the services offered by SOLABS, how we handle security and our responsibility in regards to data and reporting.   Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking a break for health reasons. Our guests today are Kevin Byrne Langlois, Head of Engineering at SOLABS and Philippe Gaudreau, CEO at SOLABS.   00 :32 Introducing Today’s Guests, Kevin Byrne Langlois and Philippe Gaudreau 01:08 You can learn more about today’s topic on our Knowledge Base at docs.solabs.com 01:52 The different types of services we offer at SOLABS 04:23 Kevin details the Core Services and Enhancement Services our clients use frequently 08:26 Our responsibilities towards data, reporting and analytics 12:24 Is SOLABS’ hardware redundant and who is responsible for making sure it runs smoothly? 16:24 Etienne thanks the guests and listeners 16:45 Reach us at solabs-podcast@solabs.com for suggestions   Reach out to us at solabs-podcast@solabs.com Visit SOLABS’ Knowledge Base at SOLABS

SOLABS Services, Security and Architecture

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses SOLABS’ performance over Q1 2021, how we got to the Learn From Experience tagline and the importance of system ownership procedures. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s hosts while Ericka is taking a break for health reasons. Philippe Gaudreau, SOLABS’ CEO, is our guest today!   0:36 Etienne introduces today’s guest: Philippe Gaudreau 1:14 SOLABS’ performance in Q1 2021 4:13 New resources in SOLABS’ Knowledge Base 5:50 Etienne explains the reasoning between SOLABS’ new tagline: Learn From Experience 6:36 Philippe discusses how QM10 allows our clients to learn from experience 10:25 What is System Ownership and why is it critical in today’s world? 14:14 We recommend to have System Ownership procedures for QM10 and other softwares you use 14:56 Thanks to our clients for listening and our best wishes! 15:47 How to contact us

SOLABS' New Tagline, Our Q1 Performance and The Importance of System Ownership w. Philippe Gaudreau

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In today's episode, the team discusses our product roadmap for the upcoming months and years, introduces our partners at Nexgen and the exciting reporting capabilities they bring to our clients and more! Today’s guests are Philippe Gaudreau, SOLABS’ CEO, Jamie Villeneuve, Owner of NexGen Analytics and Gretchen Dixson, Product Specialist at SOLABS.   0:40 - Ericka introduces today’s guests: Gretchen, Jamie & Philippe 1:13 - Philippe discusses our approach for QM10’s roadmap and why we made these choices. 3:10 – What are the next items on SOLABS’ roadmap? 6:29 – Will we still be working on bug fixes and performance enhancement systematically for each release? 8:28 – Ericka introduces SOLABS’ partnership with NexGen Analytics and our new reporting offering. 9:35 - How did this collaboration come to life? 11:20 – Jamie shares his background working with the life sciences industry while leveraging his love for data. 13:30 – Jamie details what he has done for SOLABS’ clients so far. 16:38 – Where do we want to take this partnership in the future? 18:30 – Jamie speaks French! 18:50 – What are SOLABS’ Client Success Assistance Services? 20:05 – Gretchen explains the three main areas in which she helps clients as part of our Client Success Assistance Services. 23:55 – Ericka shares a few new resources that are available on SOLABS’ Knowledge Base. 26:00 – Ericka thanks our guests and reflects on today’s episode.   Learn more about our new reporting capabilities at emoore@solabs.com Visit SOLABS’ Knowledge Base at SOLABS

Product Roadmap, New Reporting Capabilities and More With Philippe Gaudreau, Jamie Villeneuve & Gretchen Dixson

 The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere! The team discusses how much QM10 was used throughout 2020, the reasoning behind hiring a Software Support Specialist, its expected impact for our clients, how Mathieu’s profile fits such a role and more!   Key Takeaways: 0:30 – Ericka announces today’s topic: the latest news from SOLABS as a company 0:50 – Philippe discusses SOLABS’ performance over the last year 1:55 – How many documents have been made effective through QM10 in 2020? 4:05 – Philippe discusses which process apps are the most used across our clients 6:24 – Ericka recaps how SOLABS’ usage has increased in 2020 8:05 – Kevin announces the arrival of a new member in the support team 8:40 – What is the reasoning behind hiring someone with a highly technical background in a support role? 10:32 – Kevin details the role of a Software Support Specialist and the expected impact for our clients 12:24 – Is it true that Kevin had to prove to the rest of the team that that this job actually existed? 13:07 – Mathieu shares his professional background prior to joining SOLABS 15:22 – How does Mathieu’s background prepare him for his new role at SOLABS? 16:10 – Mathieu explains why he chose SOLABS as his next challenge 17:43 – What are Mathieu’s interests outside of work? 19:16 – Ericka reflects on today’s episode 19:56 – Ericka names a couple new resources in SOLABS’ Knowledge Base   Contact solabs-podcast@solabs.com to chat with our team!

QMI 38 – SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week’s episode is a little different from usual as our host Ericka Moore is joined by SOLABS’ executives to look back at the challenges, realizations and overall performance of each department for 2020. These executives are SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois, our Head of Product and Quality Management Martine Boire and finally our Marketing Coordinator Etienne Langlois. Key Takeaways 0:45 – Today’s topic is looking back at 2020 with SOLABS’ executives 1:00 – Ericka introduces today’s guests: Philippe Gaudreau, Kevin Byrne Langlois, Martine Boire and Etienne Langlois 2:05 – Philippe discusses his software tech inspirations for 2020 4:25 – The team discusses the most challenging projects that they’ve tackled this year 9:13 – Philippe shares his thoughts on the adaptability and productivity of the SOLABS’ team in the face of COVID-19 12:16 – The team shares the realizations they are most proud of for 2020  17:50 – Etienne explains how he measures the performance of the marketing department and what the results have been this year 21:50 – Ericka shares her metrics and the performance of the client success department 24:57 – Martine discusses the same information for the product and quality management department 28:45 – Kevin details the performance of the engineering department for 2020  37:00- Ericka thanks the guests and expresses her best wishes for 2021 38:32 – Philippe shares his final words for our clients this year

Looking Back at 2020 With SOLABS’ Executives

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau, SOLABS’ Head of Product and Quality Management Martine Boire, SOLABS’ Product Specialist and Head Trainer Gretchen Dixson and finally SOLABS’ Marketing Coordinator Étienne Langlois. In today’s episode, the team discusses best practices around document control, both in and out of QM10. They discuss key points to consider when implementing a document control process, the importance of training document coordinators, how to effectively organize your documents and much more! Key Takeaways 0:46 –    Ericka introduces today’s guests, Philippe, Martine, Gretchen and Étienne 1:11 –    An overview of the chat function available on solabs.com 2:55 –    Introduction to today’s topic: best practices around document control 3:40 –    The key points to consider when initially creating the procedures for document control 4:44 –    Philippe discusses the role of technology in the document control process 5:36 –    The importance of training for document coordinators 6:56 –    Ericka covers the importance of preparing the backup document coordinators and keeping them up to date with established procedures 9:00 –    Martine provides some tips for companies moving from a manual system to an electronic system for control of documents 10:35 – Gretchen explains how to efficiently organize your documents 12:46 – Best practices around document revision 15:25 – The importance of using shared libraries such as SharePoint to ensure that users work on the same files 16:30 – How to ensure that documents are controlled from a training perspective 17:25 – Never keep a copy of a document on your own! 20:50 – The importance of doing a full mapping of the steps within your document control process before moving to a new process 22:25 – Philippe provides a final tip for our listeners 23:10 – Ericka thanks the guests and listeners   solabs-podcast@solabs.com

Best Practices Around Document Control with Philippe, Martine, Gretchen and Etienne

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau and SOLABS’ Product Specialist and Head Trainer Gretchen Dixson. In today’s episode, the team has a conversation on SOLABS’ new Level 1 Service Level Agreement (SLA). They explain why it was created, the advantages for our clients and how some of them currently use their Level 1 banks of hours. The guests also exchange on the new Workflow Report and a new article by Philippe titled: SOLABS’ Promises.   Key Takeaways 0:59 – Ericka introduces today’s guests – Gretchen Dixson and Philippe Gaudreau. 1:35 – Ericka explains the SOLABS’ Knowledge Base and how to access it. 2:19 – Gretchen introduces the new Workflow Report available with 10.8. 3:31 – Who will want to use the Workflow Report? 5:20 – Philippe discusses SOLABS’ promises to our clients and where to learn more on this topic. 7:21 – Ericka explains why SOLABS now offers a Level 1 SLA. 8:44 – What’s included in the Level 1 SLA and how does it work? 10:12 – What are the advantages of the Level 1 SLA for our clients? 11:50 – We can now provide custom built reports! 12:58 – Gretchen shares her experience providing Level 1 Support so far. 14:40 – Gretchen explains the importance of providing hands-on learning opportunities. 18:51 – Philippe details our partnership with Nexgen Analytics and how this impacts our reporting capabilities. 21:28 – Philippe explains where to find more documentation on our Level 1 SLA. 21:50 - Ericka thanks the guests and listeners and mentions how to reach her with comments and suggestions.

Level 1 Service Level Agreement (SLA) with Gretchen and Philippe

This week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is back as your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management, Kevin Byrne Langlois, SOLABS’ Head of Engineering and Ericka Moore, SOLABS’ Head of Client Success. Today, the team will discuss frequently asked questions about SOLABS, new resources available for clients on SOLABS’ Knowledge Base and more. They will also chat about Ericka’s return in the SOLABS team after a prolonged leave and how this will impact our clients’ lives!   Key Takeaways: 0:47 – Etienne introduces today’s guests: Philippe, Martine, Kevin and Ericka! 1:57 – Martine explains how many curriculums and training activities can be tied to a single document. 3:19 – Philippe explains what are the different levels of accesses to SharePoint and how they can be changed. 5:21 – Can users segregate the different libraries within SharePoint by user? 7:33 – Philippe explains what are the limits on the amount of user accounts, and how can this be changed? 10:15 – There will never be a case where a company tried to add a new user and is blocked because they are limited by their contract. 11:05 – Kevin details the process of preparing for a SOLABS intervention. 14:29 – Martine introduces her guide on setting due dates on document workflows. 15:38 – Ericka discusses her role  within SOLABS moving forward. 17:32 – Ericka shares her thoughts on the current pandemic and what it’s taught her. 19:45 – The team expresses their feelings regarding Ericka’s return. 21:19 – Etienne explains that Ericka will take back the role of show host for the QM Insights podcast moving forward. 21:50 – Etienne thanks all listeners and invites them to reach out to the team at solabs-podcast@solabs.com with any questions and/or suggestions.

Ericka's Return! with Philippe, Martine, Kevin and Ericka

This week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management and Gretchen Dixson, SOLABS’ Head Trainer and Product Specialist.  Today, they are trying out a new conversational format for the show! The team will discuss frequently asked questions about SOLABS, new resources available for clients on SOLABS’ Knowledge Base and more.   Key Takeaways: 0 :45 – Etienne introduces today’s guests: Philippe Gaudreau, Martine Boire and Gretchen Dixson. 1:44 – The new show structure is revealed! 2:24 –Where can our users view the workflows for each of our QM Apps. 3:13 – How can our users access the Knowledge Base to find their SOLABS related answers 4:04 – Etienne explains how to log into your production and validation URL from solabs.com 4:53 – Martine explains that approvers cannot be removed during an approval workflow. 6:15 – Martine details the process of modifying active activities 9:05 – The differences between the Eroom and the Knowledge Base 11:10 – Philippe talks about the new Level 1 Support Agreements 14:00 – The team share their thoughts on the new conversational format. 15:45 – Etienne thanks the guests

The QM Insights Podcast is Back! with Philippe, Martine and Gretchen

This week on the podcast, Philippe Gaudreau, the CEO and founder of SOLABS, is once again joined by frequent guest, Gretchen Dixson, the Senior Product Specialist and Head Trainer at SOLABS!   Today, they will be discussing SOLABS’ laboratory investigation request process (or LIR process). Gretchen explains how the LIR process ensures the documentation of everything within the laboratory investigation, the differences between the deviation process (in terms of capturing lab investigations) vs. the LIR process, and gives a detailed step-by-step of everything that is involved in the LIR process.   Key Takeaways: [:25] About today’s episode. [:36] Philippe welcomes Gretchen back to the podcast. [:43] An update on SOLABS’ operations and podcast in response to the COVID-19 pandemic. [2:08] About today’s topic: the LIR process. [2:28] Gretchen explains how the LIR process ensures the documentation of everything within the laboratory investigation. [3:10] Gretchen explains the differences between the deviation process in terms of capturing lab investigations vs. the LIR process. [4:49] Gretchen details the steps that are involved in the LIR process. [7:02] Gretchen explains the next steps after the laboratory incident has been reported and documented. [8:43] Gretchen describes steps 5 and 6 of the LIR process: laboratory investigations and manufacturing investigations. [10:06] Can additional testing be added and recorded in this process? [12:00] Gretchen explains how this app is linked to other processes in SOLABS QM. [13:08] Where to access the LIR QM APP user guide on SOLABS’ Knowledge Base. [13:53] How this QM APP helps with making sure to follow-up with due dates. [15:42] Philippe thanks Gretchen for being on the show! [16:06] Philippe thanks listeners for continuing to tune in to the podcast.   Mentioned in this Episode: SOLABS QM 10 Lab Investigations Process (P0055) docs.SOLABS.com SOLABS-Podcast@SOLABS.com  Philippe Gaudreau on LinkedIn Gretchen Dixson on LinkedIn

SOLABS Laboratory Investigation Request Process (LIR QM APP) with Gretchen Dixson

Welcome to the QM Insights show sponsored by SOLABS, with your host Ericka Moore, Head of Client Success. The QM Insights podcast is designed to provide SOLABS EQMS end users with deep dive information on the software application empowering them to fully harness the functionality this automated platform has to offer. Listeners will develop a robust understanding of the QM10 product and have the ability to understand how it is best used to maximize ROI and compliance levels.

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SOLABS QM Insights

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