In this episode, we’re taking a closer look at the real business of our business, which is selling. There’s obviously a lot more that goes into making our company successful, but at the end of the day, what we do is sell stuff. And to help us better understand how we exercise and strengthen that skill, I’ve brought in our Vice President of Selling Programs at Nordstrom, Jessica Cloutier. You’ll also learn about some of the pillars of successful selling from three of our absolute best sellers: Ferdi Ellazar, Kathleen Twistol and Hicham Ziboukh. These three—alongside many more of our top sellers—recently gathered at an event we hosted in Las Vegas to celebrate and show appreciation for our Platinum Pacesetters, which are the top 1% of sellers across the company. We're extremely grateful for and proud of what they’ve been able to achieve for themselves and for Nordstrom. For the rest of our sellers out there, if you’re hoping to one day be a part of this super-awesome group and go on fun trips, then you should definitely pay attention. Maybe take some notes. Thanks for tuning in to episode 63. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

The Nordy Pod

Ep 63. Top Sellers

Most American shoppers may be unfamiliar with the name, but if you’ve spent any amount of time shopping cosmetics in Australia or New Zealand, there’s a pretty good chance that you’ve walked through the doors of one of MECCA’s 110 locations. Essentially disrupting the paradigm of how retailing was done in the beauty industry in the late '90s, Jo Horgan started from scratch with a revolutionary idea that has continued to be successful to this day. Bypassing big conglomerate cosmetics giants, MECCA from the beginning has focused on exciting up-and-coming brands, nurturing them into household names and providing customers with better options and more choice. Currently dominating the Australian beauty market, and attracting the attention of the ever-elusive young customer, MECCA has become a monument of best practices the world over. Since Nordstrom is not a direct competitor, we’ve had the great opportunity to have a long-standing and mutually beneficial relationship with Jo and her team, sharing our collective wisdom and helping to improve each other’s businesses. After that, you’re going to hear something that we don’t often feature on the Nordy Pod—though we certainly welcome it—which is a little bit of negative feedback. Listen to my conversation with loyal Nordstrom customer Patti Werry, who’s more recently experienced a series of interactions with our stores that were less than what she’s come to expect. Thanks for tuning in to episode 62. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Ep 62. Jo Horgan, Founder and Co-CEO of MECCA

In this episode, we’re going to be shining a light on one of our teams that is absolutely vital to our success as a business. Listen as I chat with Jim Gallagher, our vice president of Customer Care and Fraud at Nordstrom. After that, you’ll hear my conversation with Brandon Benedict, a talented member of our Executive Escalation team. These two—alongside many others on our Care team—field phone calls, emails and even the occasional fax to help our customers find solutions to whatever issues they’re facing. We’re grateful for everyone involved in Customer Care across the company. They work hard to create positive experiences for our customers, and what they do helps maintain and strengthen the reputation of the Nordstrom brand and our legacy around customer service. Thanks for tuning in to episode 61. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Ep 61. Customer Care

No doubt you’ve heard of—or even shopped—the massively successful fashion brand founded by our guest, Tory Burch. But what is it about this trailblazing fashion designer that’s earned her a spot on Time magazine’s list of the 100 Most Influential People in the World? From humble beginnings to global acclaim, Tory's journey is one of resilience, innovation and unwavering dedication to women in business. Just five years after launching her lifestyle brand, she started the Tory Burch Foundation aimed at advancing women’s empowerment and entrepreneurship by providing access to capital, education, and community. Among its initiatives, Tory’s foundation has partnered with Goldman Sachs to provide business-education grants, mentoring and much-needed networking opportunities. They’ve also partnered with Bank of America to provide $100 million in low-cost loans and mentoring support to more than 5,500 women entrepreneurs. Tory has served on several boards, including the Council of Fashion Designers of America, the Society of Memorial Sloan Kettering Cancer Center, the Breast Cancer Research Foundation, the Startup America Partnership and the Barnes Foundation. Whether you're a seasoned fashion enthusiast or simply curious about the stories behind the seams, Tory’s story is sure to inspire and enlighten. We’re proud to have had a long-standing partnership with Tory at Nordstrom and we look forward to the work we’ll do together in the future. Thanks for tuning in to episode 60. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Ep 60. Tory Burch, Fashion Designer

In this episode, we’re headed down to the San Francisco Bay Area to visit a few of our stores for a series of “State of the Company” meetings. Every year, our executive leaders travel across the country to host these town hall–style meetings to connect with our people and share some of our progress from last year and goals for the future. Additionally, each year, groups of Nordstrom stores compete to win the coveted President's Cup. This is an award given to the stores that drove the highest percentage increase in sales volume within their goal group. For 2023, our teams at Hillsdale, Walnut Creek, Palo Alto, Corte Madera and Valley Fair brought home the win in their goal group (markets with 4+ Nordstrom stores). You’ll hear excerpts from my visit to three of those stores: Hillsdale, Walnut Creek and Palo Alto. We’re excited to recognize and celebrate our 2023 President’s Cup award winners and share some of the conversations that we had around how to improve in 2024. Thanks for tuning in to episode 59. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more

Ep 59. State of the Company

In this episode, we’re diving deep into the world of Artificial Intelligence. We discuss some of the most exciting applications in our industry and demystify some concerns surrounding this emerging new technology. First, you’ll hear my conversation with two Nordstrom leaders who deal directly with the research and development of AI here at Nordstrom: our Chief Information and Technology Officer, Jason Morris, and our Chief Customer Officer, Ken Worzel. After that, Jason and Ken take turns talking with a couple of highly influential voices in the field of AI from outside of the retail industry. Listen as Jason speaks with Bret Greenstein, a partner in Data and Analytics and Generative AI at PricewaterhouseCoopers. Then, stay tuned for Ken’s chat with Wesley ter Haar, cofounder of the massively successful digital marketing agency Media.Monks, named Adweek’s first-ever AI Agency of the Year. It’s a fascinating and insightful look at this revolutionary technology that’s changing the way we do business. Thanks for tuning in to episode 58. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 58. Artificial Intelligence

From a childhood dream, to a single traveling store, to over 60 retail locations nationwide, Faherty has certainly made a name for itself. It just so happens to be the family name. Twin brothers Mike and Alex Faherty, along with Alex’s wife Kerry, bootstrapped their coastal/urban/beachy clothing brand up from scratch by combining each of their unique superpowers. Mike, as Chief Creative Officer, utilizes his fashion education and prior experience with Ralph Lauren to create high-quality products that you just have to feel to believe. Alex, as Chief Executive Officer, uses his business and finance background to ensure best practices and succeed in an industry that eats money. Kerry, informed by her law and humanitarian background, leads Faherty’s sustainability efforts and community giving strategy as Chief Impact Officer. Their journey is one of a kind and super impressive. We’re really grateful for the opportunity to carry Faherty in our stores and to share their story here with you on The Nordy Pod. Thanks for tuning in to episode 57. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 57. Mike & Alex Faherty & Kerry Docherty, Cofounders of Faherty

For this episode, I’m super excited to share my conversations with two really incredible people in the world of sports. First, you’ll hear a special live recording of my chat with the new athletic director at the University of Washington, Troy Dannen. We invited Troy to come speak in front of a group of our top executives because he’s had a lot of great experience managing large groups of people in complex and high-stakes situations. There’s a lot of crossover application between Troy’s job and really any industry, and I know our team gained a lot of valuable insights from listening to his story. After that, you’ll hear my conversation with a former Nordstrom employee—the founder and CEO of All In Sport Consulting, Dawna Callahan. Her business works to educate and build training programs for people with disabilities, helping to bring more visibility and opportunity to this community of incredibly talented athletes. Thanks for tuning in to episode 56. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 56. Troy Dannen, Athletic Director at the University of Washington

In this episode, I’m super excited to share the stories of two incredibly talented women who, in their own way and through their own experiences and perspectives, are helping to evolve and improve the way we do business. First, you’ll hear from the founder and CEO of Harlem’s Fashion Row and Icon 360, Brandice Daniel. Through her work, Brandice is building bridges between designers of color and department stores like Nordstrom to create more accessibility and opportunities in the fashion industry. We’re super impressed with the work that Brandice is doing and proud to partner with her in our ongoing commitment to create more diversity in our offering for customers. After that, you’ll meet our new President of Stores here at Nordstrom, Fanya Chandler. This well-deserved title comes after a long career climbing the ladder within our ranks, and we’re extremely lucky to now have her expertise and unique perspective informing our executive team. Thanks for tuning in to episode 55. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 55. Brandice Daniel, Founder & CEO of Harlem’s Fashion Row

In this episode we’re turning our attention to a couple of talented young men from very different circumstances, each at the beginning of their careers in two very different industries. What they have in common is that they’ve both been recipients of Nordstrom scholarships. We’ve created and supported several scholarship programs over the years. Some that are more community-based, like our newly added Blake Nordstrom Scholarship in 2022, help to cover basic needs, including housing and food for highly underserved college students in the Seattle area. Others more directly focus on increasing equity and inclusion in the fashion industry, like our contributions to the Virgil Abloh Scholarship through our partnership with the Fashion Scholarship Fund. Today you’ll hear from Joel Bervell, a current medical student at Washington State University, dubbed “The Medical Myth-Buster” by his 1M+ followers on social media. Joel also happens to have spent a summer selling menswear at Nordstrom. After that, I’ll chat with two-time Nordstrom Made Scholar and founder of the brand Hikari no Yami, up-and-coming fashion student and designer Jakarie Whitaker. Joel and Jakarie represent only a couple examples of our efforts to support talented and deserving young people, but their stories prove just how important these investments are, and we’re extremely proud to have played even a small part in helping them to achieve their goals. Thanks for tuning in to episode 54. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 54. Nordstrom Scholarships

Nordstrom has had the great pleasure of participating in an organization called IGDS: The Intercontinental Group of Department Stores, which connects some of the biggest retailers across the globe to learn and grow from each other. Along the way, we’ve gained a lot of great relationships, one of which we’re excited to feature on the show today. Scott Fyfe is the current CEO of iconic Australian department store David Jones. Since joining the company in 2020, he has helped resuscitate this historic brand back from near extinction. Scott talks about some of the strategic moves he’s initiated and talented teams he’s assembled to put David Jones back on the road to profitability. It’s a great conversation that any struggling retailer can learn from and one of the reasons why the IGDS is so valuable—to share ideas and learn from some of the greatest businesses in the world. After that, you’ll hear my conversation with loyal Nordstrom customer Lili Tomovich, who shares her experience sheepishly returning a pair of well-worn athletic shoes. Thanks for tuning in to episode 53. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 53. Scott Fyfe, CEO of David Jones in Australia

In this episode we're sharing a special live recording of The Nordy Pod from on stage at a conference for the International Council of Shopping Centers. My guest: innovative retail mall developer and operator, Rick Caruso. Now, if you've ever actually visited any of Rick's properties, you've likely noticed that there's something different about them. Rick and his team at Caruso are extremely mindful about creating environments that transport you to a better, and definitely safer place. Caruso is responsible for some of the most incredible shopping centers in California, including The Grove at the iconic Farmers Market in Los Angeles, The Americana at Brand in Glendale, The Commons at Calabasas, The Promenade at Westlake, The Lakes at Thousand Oaks, Palisades Village in Pacific Palisades and the Rosewood Miramar Beach in Santa Barbara. Nordstrom has had a great relationship with Caruso as they've been very hospitable hosts for several of our stores. I'm super grateful that Rick agreed to come chat with me at the ICSC conference. He has a really unique and valuable perspective on some of the big hurdles we face today in our industries. I think you're going to learn a few things from this conversation. Thanks for tuning in to episode 52. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Ep 52. Rick Caruso, Founder and Executive Chairman of Caruso

To kick off the new year we thought it would be fun to take a little stroll down memory lane and look back at some of our favorite Nordy Pod moments from 2023. We've had a lot of fun making this thing and chatting with all the fascinating people that have agreed to come on the show. Fashion icons like Domenico De Sole, Anna Wintour and Will Welch, incredible fashion designers like Simone Rocha and Erdem, successful brand partners like Gucci Westman and David Neville of Westman Atelier, Caspar Coppetti of On running shoes, Anastasia Soare of Anastasia Beverly Hills and Ben Gorham of BYREDO. We've also had the great pleasure of chatting with a slew of really amazing athletes and entertainers like former NFL wide receiver for the Seattle Seahawks Doug Baldwin, former NBA All Star of the Chicago Bulls Bob Love, Grammy award-winning hip-hop artist Macklemore and TV and film star Joel McHale. We're proud to highlight some of our employees that have used Nordstrom as a platform to build really impressive careers. For example, three of our very best salespeople: Jesse James Barnholdt, Gregory Clark and Jeffrey Ola. This year has also taken us out of the studio and into some really interesting places, like our distribution and fulfillment centers and to the very end of our merchandise food chain, to our Last Chance stores. We've also shared several really great customer experiences on The Nordy Pod, including a bit of negative feedback. Overall, it’s been a really fun year and we're really proud of what we've been able to put together, so we hope you enjoy this special look back at The Nordy Pod in 2023. Thanks for tuning in to episode 51. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 51. Best of 2023

Core to Nordstrom's values is our commitment to leaving the world better than we found it. We're proud to partner with a number of different organizations that help us do this. In 2023 we will donate over $12M to 350+ different charity organizations in communities we serve across the United States. So, in the spirit of the giving season, we're using this episode to highlight some of the folks involved with two important causes we've supported over the past several years: Operation Warm and Shoes That Fit. First, we'll hear from Heather Connolly, the VP of Partnerships at Operation Warm, about how the organization provides brand new coats to children in underprivileged communities all across the country. Then we'll catch some of the excitement at an Operation Warm distribution event in the Seattle area with our very own field correspondent, Kent Worthington. After that we'll hear about our second giving partner from Amy Fass, the Executive Director and CEO at Shoes That Fit. Similarly, Shoes That Fit provides new name-brand athletic shoes to kids in need in all 50 states. 2023 marked our 13th year partnering with Shoes That Fit, and together with our customers, we raised more than $1.1 million and donated more than 50,000 pairs of shoes to kids in our local communities. To top it all off we'll hear from loyal Nordstrom customer and Shoes That Fit supporter Kenji Morinaga. This episode is chock-full of good feels and great people, and we hope it adds a little extra warmth to your holiday season. Thanks for tuning in to episode 50. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 50. Operation Warm & Shoes That Fit

In this episode, we're opening up a time capsule from the year 1998. Placed in the wall near our front entrance, it commemorates the grand re-opening of the new flagship store in downtown Seattle. That year would also hold another huge milestone moment for Nordstrom that would change the way we do business forever: the creation of Nordstrom.com. Listen as we dive deep into the origins of our digital storefront with one of the founding leaders of Nordstrom.com, Bob Schwartz. We'll also explore the continued evolution of this digital landscape and where Nordstrom.com stands today with our current President of Digital and Customer Experience at Nordstrom, Miguel Almeida. But before all that, you'll hear from one of our brand partners that just happened to be visiting us recently from Germany, Carl Seibel of Josef Seibel shoes. Thanks for tuning in to episode 49. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!

Ep 49. Nordstrom.com

Hi, I’m Pete Nordstrom, and I'm the host of The Nordy Pod, a new podcast coming to you from the 6th floor of Nordstrom corporate headquarters in Seattle, Washington. In addition to hosting this podcast, I also happen to be the president of Nordstrom. And along with my brother Erik, CEO, and my cousin Jamie, President of Stores, we're the fourth-generation stewards of this business started by my great grandfather in 1901. My Nordstrom journey began when I was 12 years old with my first job working in the stockroom. And along the way, I’ve met so many incredible people, from iconic artists and CEOs to cultural and community leaders and fashion entrepreneurs—as well as many of our thousands of employees and millions of customers. One thing I've found helpful in running a company and hosting a podcast is the importance of having a strong sense of curiosity. Over the years, I’ve found myself in some very interesting conversations with people I greatly admire. These cumulative experiences have really enriched my life, and with The Nordy Pod, I'm excited to have the opportunity to share both professional and personal experiences with you. So join me on a journey as I take you deep into a business that also happens to be a public company. You'll go behind the scenes with me and hear firsthand exactly what I do in my day job, warts and all, in the hopes of making a human connection with every episode.

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The Nordy Pod

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