Series 2: Episode 3 - Mobile Loyalty Audit 2013So the apostles, have been postulating over the 'Apostle Model' and stressing over the 'Stress Tests', to discuss the outcomes of the WDS Mobile... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

WDS Experience Podcast

Mobile Loyalty Audit 2013

Series 2: Episode 2 - Wireless Trends 5 to 10 Part 2 of WDS’ industry trends for 2013, the panel charge straight into their deliberations to cover the remaining topics from episode #1. Spanning... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

WDS Trends 2013 #2 - The Predictors

Series 2: Episode 1 - Wireless Trends 1 to 5Each year WDS releases its 10 industry trends. Now in its fourth year ‘the predictors’ seek to provide comment on trends that will be pertinent and... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

WDS Trends 2013 #1 - The Predictors

Series 1: Episode 7What is loyalty, what are the financial benefits of loyalty to a carrier or hardware brand and how can this be grown and managed? Primarily consumers are easily swayed on price;... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

Putting telecoms loyalty through the blender

Series 1: Episode 6 We’ve long been aware that battery performance is the Achilles’ Heel of the smartphone. Not only have we seen the volume of technical support calls relating to battery performance... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

Battery Apathy! Are you always charged up?

Series 1: Episode 5 There is a growing appreciation and awareness that retail is forming a key part of the customer journey. No longer is it just a transaction or a point in the lifecycle to just... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

Retail: I want a quirky keyboard

Series 1: Episode 4 'Customer Experience' is the current mantra, permeating all sectors including the wireless industry. Operators are vying to differentiate their personal notion of a consumers'... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

Customer Experience

Series 1: Episode 2 Competing against the rampant march of Android and an ever-loyal base of iOS users, can Windows Phone compete in the brave new world of wireless to become the third ecosystem?... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

Windows Phone – Can it hit double digit market share?

Series 1: Episode 1 The smartphone form factor has homogenized and many of the world’s leading manufacturers now launch products all running the same (or similar) OS variants. But if... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight! 

OEM Differentiation

Series 1: Episode 3 Blackberry was an executive aspirational brand that was the game changer for mobile email. Many would say their messaging functionality is still superior, the build quality is... For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight!

RIM | I love buttons

For over a decade, WDS has worked with some of the largest wireless brands to help them improve products and services and design customer experiences that create long-term value. Now we want to share our insight!

hubhopper

WDS Experience Podcast

hubhopper