We are now in social media's Big Tobacco moment. And that’s largely thanks to the courage of one woman: Frances Haugen.Frances is a specialist in algorithmic product management. She worked at Google, Pinterest, and Yelp before joining Facebook — first as a Product Manager on Civic Misinformation, and then on the Counter-Espionage team. But what she saw at Facebook was that the company consistently and knowingly prioritized profits over public safety. So Frances made the courageous decision to blow the whistle — which resulted in the biggest disclosure in the history of Facebook, and in the history of social media.In this special interview, co-hosts Tristan and Aza go behind the headlines with Frances herself. We go deeper into the problems she exposed, discuss potential solutions, and explore her motivations — along with why she fundamentally believes change is possible. We also announce an exciting campaign being launched by the Center for Humane Technology — to use this window of opportunity to make Facebook safer.

Your Undivided Attention

A Conversation with Facebook Whistleblower Frances Haugen

In seven years of working on the problems of runaway technology, we’ve never experienced a week like this! In this bonus episode of Your Undivided Attention, we recap this whirlwind of a week — from Facebook whistleblower France Haugen going public on 60 Minutes on Sunday, to the massive outage of Facebook, Instagram, and WhatsApp on Monday, to Haugen’s riveting Congressional testimony on Tuesday. We also make some exciting announcements — including our planned episode with Haugen up next, the Yale social media reform panel we’re participating in on Thursday, and a campaign we’re launching to pressure Facebook to make one immediate change. This week it truly feels like we’re making history — and you’re a part of it.

Bonus — A Whirlwind Week of Whistleblowing

What helps you make meaning in challenging times? As you confront COVID, the climate crisis, and all of the challenges we discuss on this show, what helps you avoid nihilism or fundamentalism, and instead access healing, inspiration, and connection? Today on Your Undivided Attention, we're joined by anthropologist and writer Jamie Wheal. Wheal is the author of Recapture the Rapture: Rethinking God, Sex and Death In a World That's Lost Its Mind. In the book, he makes the case that in order to address the meta-crisis — the interconnected challenges we face, which we talked about in Episode 36 with Daniel Schmachtenberger, we must address the meaning crisis — the need to stay inspired, mended, and bonded in challenging times. Jamie argues that it doesn't matter whether we're staying inspired, mended, and bonded through institutionalized religion or other means as long as meaning-making is inclusively available to everyone.What we hope you'll walk away with is a humane way to think about how to address the challenges we face, from COVID to climate — by enabling us to make meaning in challenging times.

Making Meaning in Challenging Times

On September 13th, the Wall Street Journal released The Facebook Files, an ongoing investigation of the extent to which Facebook's problems are meticulously known inside the company — all the way up to Mark Zuckerberg. Pollster Frank Luntz invited Tristan Harris along with friend and mentor Daniel Schmachtenberger to discuss the implications in a live webinar. In this bonus episode of Your Undivided Attention, Tristan and Daniel amplify the scope of the public conversation about The Facebook Files beyond the platform, and into its business model, our regulatory structure, and human nature itself.

Bonus — The Facebook Files with Tristan Harris, Frank Luntz, and Daniel Schmachtenberger

What is the goal of our digital information environment? Is it simply to inform us, or also to empower us to act? The Solutions Journalism Network (SJN) understands that simply reporting on social problems rarely leads to change. What they’ve discovered is that rigorously reporting on responses to social problems is more likely to give activists and concerned citizens the hope and information they need to take effective action. For this reason, SJN trains journalists to report on “solutions angles.” M​​ore broadly, the organization seeks to rebalance the news, so that people are exposed to stories that help them understand the challenges we face as well as potential ways to respond. In this episode, Tina Rosenberg, co-founder of SJN, and Hélène Biandudi Hofer, former manager of SJN’s Complicating the Narratives initiative, walk us through the origin of solutions journalism, how to practice it, and what impact it has had. Tristan Harris and Aza Raskin reflect on how humane technology, much like solutions journalism, should also be designed to create an empowering relationship with reality — enabling us to shift from learned helplessness to what we might call learned hopefulness. 

The Power of Solutions Journalism

How do we decide whether to undergo a transformative experience when we don’t know how that experience will change us? This is the central question explored by Yale philosopher and cognitive scientist L.A. Paul. Paul uses the prospect of becoming a vampire to illustrate the conundrum: let's say Dracula offers you the chance to become a vampire. You might be confident you'll love it, but you also know you'll become a different person with different preferences. Whose preferences do you prioritize: yours now, or yours after becoming a vampire? Similarly, whose preferences do we prioritize when deciding how to engage with technology and social media: ours now, or ours after becoming users — to the point of potentially becoming attention-seeking vampires? In this episode with L.A. Paul, we're raising the stakes of the social media conversation — from technology that steers our time and attention, to technology that fundamentally transforms who we are and what we want. Tune in as Paul, Tristan Harris, and Aza Raskin explore the complexity of transformative experiences, and how to approach their ethical design.

Do You Want to Become a Vampire?

When author and journalist James Nestor began researching a piece on free diving, he was stunned. He found that free divers could hold their breath for up to 8 minutes at a time, and dive to depths of 350 feet on a single breath. As he dug into the history of breath, he discovered that our industrialized lives have led to improper and mindless breathing, with cascading consequences from sleep apnea to reduced mobility. He also discovered an entire world of extraordinary feats achieved through proper and mindful breathing — including healing scoliosis, rejuvenating organs, halting snoring, and even enabling greater sovereignty in our use of technology. What is the transformative potential of breath? And what is the relationship between proper breathing and humane technology?

You Will Never Breathe the Same Again

In September of 2020, on her last day at Facebook, data scientist Sophie Zhang posted a 7,900-word memo to the company's internal site. In it, she described the anguish and guilt she had experienced over the last two and a half years. She'd spent much of that time almost single-handedly trying to rein in fake activity on the platform by nefarious world leaders in small countries. Sometimes she received help and attention from higher-ups; sometimes she got silence and inaction. “I joined Facebook from the start intending to change it from the inside,” she said, but “I was still very naive at the time.” We don’t have a lot of information about how things operate inside the major tech platforms, and most former employees aren’t free to speak about their experience. It’s easy to fill that void with inferences about what might be motivating a company — greed, apathy, disorganization or ignorance, for example — but the truth is usually far messier and more nuanced. Sophie turned down a $64,000 severance package to avoid signing a non-disparagement agreement. In this episode of Your Undivided Attention, she explains to Tristan Harris and Aza Raskin how she ended up here, and offers ideas about what could be done at these companies to prevent similar kinds of harm in the future.

A Facebook Whistleblower

We’ve explored many different problems on Your Undivided Attention — addiction, disinformation, polarization, climate change, and more. But what if many of these problems are actually symptoms of the same meta-problem, or meta-crisis? And what if a key leverage point for intervening in this meta-crisis is improving our collective capacity to problem-solve?Our guest Daniel Schmachtenberger guides us through his vision for a new form of global coordination to help us address our global existential challenges. Daniel is a founding member of the Consilience Project, aimed at facilitating new forms of collective intelligence and governance to strengthen open societies. He's also a friend and mentor of Tristan Harris. This insight-packed episode introduces key frames we look forward to using in future episodes. For this reason, we highly encourage you to listen to this edited version along with the unedited version.We also invite you to join Daniel and Tristan at our Podcast Club! It will be on Friday, July 9th from 2-3:30pm PDT / 5-6:30pm EDT. Check here for details.

A Problem Well-Stated is Half-Solved

Back in January 2020, Tristan Harris went to Washington, D.C. to testify before the U.S. Congress on the harms of social media. A few weeks ago, he returned — virtually — for another hearing, Algorithms and Amplification: How Social Media Platforms’ Design Choices Shape Our Discourse and Our Minds. He testified alongside Dr. Joan Donovan, Research Director at the Harvard Kennedy School’s Shorenstein Center on Media Politics and Public Policy and the heads of policy from Facebook, YouTube and Twitter. The senators’ animated questioning demonstrated a deeper understanding of how these companies’ fundamental business models and design properties fuel hate and misinformation, and many of the lawmakers expressed a desire and willingness to take regulatory action. But, there’s still room for a more focused conversation. “It’s not about whether they filter out bad content,” says Tristan, “but really whether the entire business model of capturing human performance is a good way to organize society.” In this episode, a follow-up to last year’s “Mr. Harris Goes to Washington,” Tristan and Aza Raskin debrief about what was different this time, and what work lies ahead to pave the way for effective policy. 

Mr. Harris Zooms to Washington

Can hypnosis teach us  about our destructive social media habits? Guest Anthony Jacquin is a hypnotist and hypnotherapist of over 20 years, author of Reality is Plastic, and he co-runs the Jacquin Hypnosis Academy. He uses his practice to help his clients change their behavior and improve their lives. In this episode, he breaks down the misconceptions of hypnosis and reveals that despite the influence of hypnotizing forces like social media, we all still have the ability to get in touch with our subconscious selves. “What can I say with certainty is true about me — what is good, true and real about me?” Anthony asks. “Much of what we’ve invested in is actually transient. It will change. What is unchanging?” Anthony draws connections between hypnosis and technology and the impacts of both on our subconscious minds but identifies a key difference — technology is exploiting us. But maybe a little more insight into one more dimension of how our minds work underneath the hood can help us build better, more humane and conscious technology.

Can Your Reality Turn on a Word?

[This episode originally aired May 21, 2020] Internationally-recognized global leader on climate change Christiana Figueres argues that the battle against global threats like climate change begins in our own heads. She became the United Nations’ top climate official, after she had watched the 2009 Copenhagen climate summit collapse “in blood, in screams, in tears.” In the wake of that debacle, Christiana began performing an act of emotional Aikido on herself, her team, and eventually delegates from 196 nations. She called it “stubborn optimism.” It requires a clear and alluring vision of a future that can supplant the dystopian and discouraging vision of what will happen if the world fails to act. It was stubborn optimism, she says, that convinced those nations to sign the first global climate framework, the Paris Agreement. In this episode, we explore how a similar shift in Silicon Valley’s vision could lead 3 billion people to take action for the planet.

The Stubborn Optimist's Guide Revisited

What do you think the other side thinks? Guest Dan Vallone is the Director of More in Common U.S.A., an organization that’s been asking Democrats and Republicans that critical question. Their work has uncovered countless “perception gaps” in our understanding of each other. For example, Democrats think that about 30 percent of Republicans support "reasonable gun control," but in reality, it’s about 70 percent. Both Republicans and Democrats think that about 50 percent of the other side would feel that physical violence is justified in some situations, but the actual number for each is only about five percent. “Both sides are convinced that the majority of their political opponents are extremists,” says Dan. “And yet, that's just not true.” Social media encourages the most extreme views to speak the loudest and rise to the top—and it’s hard to start a conversation and work together when we’re all arguing with mirages. But Dan’s insights and the work of More in Common provide a hopeful guide to unraveling the distortions we’ve come to accept and correcting our foggy vision.

Mind the (Perception) Gap

The film Coded Bias follows MIT Media Lab researcher Joy Buolamwini through her investigation of algorithmic discrimination, after she accidentally discovers that facial recognition technologies do not detect darker-skinned faces. Joy is joined on screen by experts in the field, researchers, activists, and involuntary victims of algorithmic injustice. Coded Bias was released on Netflix April 5, 2021, premiered at the Sundance Film Festival last year, and has been called “‘An Inconvenient Truth’ for Big Tech algorithms” by Fast Company magazine. We talk to director Shalini Kantayya about the impetus for the film and how to tackle the threats these challenges pose to civil rights while working towards more humane technology for all.

Coded Bias

Technology companies are locked in an arms race to seize your attention, and that race is tearing apart our shared social fabric. In this inaugural podcast from the Center for Humane Technology, hosts Tristan Harris and Aza Raskin will expose the hidden designs that have the power to hijack our attention, manipulate our choices and destabilize our real world communities. They’ll explore what it means to become sophisticated about human nature, by interviewing hypnotists, magicians, experts on the dynamics of cults and election hacking and the powers of persuasion. How can we escape this unrelenting race to the bottom of the brain stem? Start by subscribing to our new series, Your Undivided Attention.

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Your Undivided Attention

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