In this episode, we're sharing a conversation between Parul and Brian as we talked about a wide array of topics in customer success and how it's playing out during the Covid-19 crisis. This was part of a conversation from the CuSP event in early May when the crisis still hadn't reached its peak, but is still relevant to how we handle crisis comms with our clients. Special thank you to Swati Garg, MHRIR and Dendra Abdinoor for allowing me to record this conversation and share it with you all. Details on CuSP here: https://www.meetup.com/CuSP-A-Customer-Success-Community

Chicago Customer Success Podcast

Parul Bhandari & Brian Study on customer success during the Covid-19 crisis and beyond

Aana Leech and Theresa Gaarde from Popular Pays join us to talk about how their Success and Sales teams work in tandem to create a better customer experience. Great conversation around enablement for both teams and how their teams build that right back into their strategies.

Aana Leech & Theresa Gaarde from Popular Pays

Priya Devineni talks about how important continued learning is to CS professionals and how you can better leverage that into your career growth.

Priya Devineni on Continued Learning

Will McNeil joins us to talk resumes, cover letters, diversity, and more!

Will McNeil on Hiring and Job Hunting

Stef Caldwell joins us to talk about how she took more control over her career, how Southwest gets customer success, how you can ask one simple question for a better renewal process with someone that might be at-risk, and more!

Stef Caldwell on At-Risk Strategies

Jon Byrd joins us to talk sales skills in CS, how you can develop these skills, and more on this episode!

Jon Byrd on Sales Skills in CS

Annie Geile joins us to talk about communicating change, organizing feedback, and more!

Annie Geile on talking product with customers - July, 2019

Donata Kalnenaite joins us to talk about talking product with customers, offers tactical tips for getting feedback, and how to best approach customers with conversations around your software.

Donata Kalnenaite on Talking Product (Bonus episode)

Laura Arnault joins us to talk about burnout, how there's more to being out of office than PTO and maternity leave, and more!

Laura Arnault on burnout, PTO, OOO, and longer term leaves - June, 2019

Bliss Billingsley joins us to talk about defining engagement from your customers, coaching through the ghosting, and more!

Bliss Billingsley on Engaging and Re-Engaging Customers - May 2019

Michael Fitzgerald joins us to talk about evolving into a SaaS product, how to get buy-in for your process changes, and more!

Michael Fitzgerald on Process Change and Change Management - April 2019

Lily Duevel joins us to talk about working through tough situations, staying free of fear, and more!

Lily Duevel on Working with tough customers - March 2019

Dave Duke joins us to talk about responsibility of CSMs, #OutcomeFirst thinking, and more!

Dave Duke on Trends in Customer Success - February 2019

David Priemer, the Founder and Chief Sales Scientist at Cerebral Selling joins the show to talk about goal setting, working as a team, and more!

David Priemer on Goal Setting - January, 2019 (Bonus!)

Claire Schlafly joins the show to talk about goal setting, pivoting through goals, and more! Then Gary Marroquin hops on with Joe Huber to talk about some key points Claire mentioned. Stay tuned, because we're going to have a bonus episode this month as well!

Claire Schlafly on Goal Setting - January, 2019

We believe that everyone should be invested in the customer journey. Chicago has a very strong group of organizations that believe this as well, and that’s why we decided to create this podcast. We want to highlight how different roles within a company all build upon one another, creating a strong, cohesive customer journey. To do this, we’re focusing on three key objectives. The first is starting this blog and podcast for professionals invested in the customer journey in mind. We want to deliver relevant content to you.

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Chicago Customer Success Podcast

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