An interview with Darren Murph, Head of Remote at Gitlab, the leading software company. With the coronavirus outbreak and government-imposed lockdowns, Darren Murph talks about how Gitlab laid down the rules for remote-work and created a culture around trust and autonomy.

Customer Centric Podcast

Darren Murph: home is where the office is

An interview with Miguel Ribeiro, Head of Growth at Zomato, one of the world's biggest restaurant aggregators and food delivery startups. As if Zomato’s 80 million users weren’t enough, Ribeiro has been a tireless advocate for business innovation and introducing new products in the market.

Miguel Ribeiro: an appetite for business

Customer centricity alone can’t prepare you for every CS crisis. Mara Figueiredo, Head of Customer Support at Pipedrive, talks about the ingenuity and grit that have carried her through her toughest moments.

Mara Figueiredo: going beyond complaints

Content marketing: two words with a whole lot of baggage. At Intercom, John Collins has worked tirelessly to make editorial content impactful again.

John Collins: the blog days are over

An interview with Suri Ratnatunga, Senior Director of Community and Support at Vimeo, the popular video sharing platform. As if Vimeo’s 150 million customers weren’t enough, Suri has a 24/7 team of support agents to keep happy. The key to delivering employee and customer excellence, she says, is limitless empathy. 

Suri Ratnatunga: limitless empathy

An interview with Mick Frederick, VP of Customer Experience at Eaze, the cannabis delivery platform. In addition to traditional hurdles like turnaround time, Mick is up against the vicissitudes of a new market; a daunting regulatory landscape; and a decades-long campaign to convince the public his product is evil.

Mick Frederick: the cannabis stigma

Introducing the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.

Welcome to the Customer Centric Podcast

Welcome to the Customer Centric Podcast, an original podcast from Unbabel where we're bringing humanity back to the customer experience, one conversation at a time.

hubhopper

Customer Centric Podcast

hubhopper