It’s important to consistently do chart audits so that you can track your active patients, inactive patients and new patient data. Wherever your referrals come from, make it count. Show your appreciation. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...] The post The Cost of Communication in Patient Retention appeared first on Dental Water Cooler.

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The Cost of Communication in Patient Retention

When an employee leaves, don’t panic and hire the first person that comes along. Many employees leave because they don’t feel they have a purpose. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! The post The Cost of Communication with Team Retention appeared first on Dental Water Cooler.

The Cost of Communication with Team Retention

Every time you lose a patient it costs you time and money to replace them, so build on your patient relationships. A smile received makes the receiver feel good and the sender feel good. Everyone is either a customer or a potential customer, so make it a point to greet them. Share your [...] The post Improving your Dental Office “Cred” in the Marketplace – Simply, With Immediate Results appeared first on Dental Water Cooler.

Improving your Dental Office “Cred” in the Marketplace – Simply, With Immediate Results

I don’t like to wait, and I don’t want my patients to have to wait for me. Your patients come to their appointment on time, so you should see them on time. Sometimes you might lose a patient due to not seeing patients who are late and that is OK, your other patients will [...] The post Running Behind appeared first on Dental Water Cooler.

Running Behind

The hygienist is the influencer when it comes to patient care and patient retention in your practice. It’s important to not talk too clinically in front of the patient. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! The post The Cost of Communication in Your Hygiene Department appeared first on Dental Water Cooler.

The Cost of Communication in Your Hygiene Department

Make sure your conversations are specific to the outcomes you want, such as the outcome of the patient’s dental treatment. The best time to get the message across to the patient is at the end of treatment and during the handover, so it’s important that everyone is on the same page and the message [...] The post Cut the Chit-Chat. Start Being There! appeared first on Dental Water Cooler.

Cut the Chit-Chat. Start Being There!

The next natural step after the case presentation is acceptance by the patient. It’s important that you don’t talk too much, once the patient agrees to treatment, stop talking and move on. When you are educating, you want to focus on the consequences of not doing the treatment before going into other specifics. [...] The post The Cost of Communication in Your Case Presentation appeared first on Dental Water Cooler.

The Cost of Communication in Your Case Presentation

It’s important to do a task analysis to see what tasks can be delegated to other team members so that you as a dentist have more time for your patients. When you are assigning tasks you need to make sure that there is open communication and that you are always available for questions. [...] The post The Art of Delegation appeared first on Dental Water Cooler.

The Art of Delegation

A dentist should only do what the dentist can do, other tasks should be handled by team members. As the dentist, you should reach out and call your patient ahead of time to learn more about them. Share your questions and Dr. Moffet will answer you! Are you a member? If [...] The post Who is Doing What? Are The Right People Performing The Right Tasks At The Right Time? appeared first on Dental Water Cooler.

Who is Doing What? Are The Right People Performing The Right Tasks At The Right Time?

Don’t set unrealistic expectations for others, that you wouldn’t set for yourself. Develop a feedback forum so that you have continuous communication, whether it's positive or negative, to make sure it’s a safe place for everyone. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...] The post The Cost of Communication With Unrealistic Expectations appeared first on Dental Water Cooler.

The Cost of Communication With Unrealistic Expectations

You really have to be good at business to do well in your dental practice. To have order in your business, it’s important to do proper planning and have systems in place. Share your questions and Dr. Evelyn T. Samuel will answer you! Fill out my Wufoo form! [...] The post Disorder appeared first on Dental Water Cooler.

Disorder

Patients should be more to you than just teeth and credit cards. Lack of actual communication can be detrimental to your business. Share your questions and Dr. Moffet will answer you! Are you a member? If not, join NOW! “The Ultimate Patient Experience” with Dr. David Moffet will be on air [...] The post Are You Unknowingly Allowing Technology to Kill your Dental Business? appeared first on Dental Water Cooler.

Are You Unknowingly Allowing Technology to Kill your Dental Business?

Most high performers become a little obsessed with fine-tuning their clinical acceptance. It’s essential to have a self-managing team. Everyone is able to make the necessary decisions and the day will run smoother. Share your questions and Dr. David Maloley will answer you! Fill out my Wufoo form! [...] The post “Necessity” for Sustained High Performance appeared first on Dental Water Cooler.

“Necessity” for Sustained High Performance

Once you have a vision, you should document it, share it with the team and use it as a compass. Make sure that your team members understand their role in the practice’s vision. Share your questions and Amy L’Ecuyer will answer you! Fill out my Wufoo form! [...] The post The Cost of Communication in Your Vision appeared first on Dental Water Cooler.

The Cost of Communication in Your Vision

Often times when you have a cluttered desk, it means you are doing too many things that other people could be doing.Sometimes we feel like no one can do something like we can, so we tend to do everything ourselves. Share your questions and Dr. Evelyn T. Samuel will answer you! Fill [...] The post A Cluttered Desk appeared first on Dental Water Cooler.

A Cluttered Desk

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