In the fifth of our training modules, we're going to introduce you chart views. You'll learn the key concepts within creating charts, and walk through creating your first category and timeline charts.

Explore Analytics

Explore Analytics Training Module 5 - Chart Views

In the first of our training modules, we're going to introduce you to some key concepts of Explore Analytics. What is Explore Analytics, what can you use it for, and what are some of the key features you'll be using? All of these questions will be answered in a quick video to get you started.

Explore Analytics Training Module 1 - Key Concepts

In the fourth of our training modules, we're going to introduce you to pivot views. You'll learn the key components in creating pivot views, including calculations, coloring rules, and filtering data.

Explore Analytics Training Module 4 - Pivot Views

In the second of our training modules, we're going to show you how to navigate within Explore Analytics. Where are the most common actions found, and how can you quickly access the information you need? All of these questions will be answered in a quick video to get you started.

Explore Analytics Training Module 2 - User Interface

In the third of our training modules, we're going to introduce you to list views. You'll learn the key components in a list, including filtering, calculations, coloring rules, and more.

Explore Analytics Training Module 3 - List Views

Want to track the delta between records created and records resolved - for example, an incident delta report? In this quick video, we'll walk through this foundational ITSM report step-by-step, so you can easily replicate this report in just a few clicks.

ServiceNow Delta Reporting

Want to display key information to your team around the office? Learn how in just a few clicks, you can present an auto-rotating dashboard of information to display around the office, including some best practices on content and some ideas on presentation.

ServiceNow Wallboard Displays with Explore Analytics

The key to quality in Human Resources service delivery is to quickly and efficiently direct your team's efforts to answering questions and resolving cases as they come in, and to identify process roadblocks and opportunities for improvement. In this webinar, see how Explore Analytics for ServiceNow empowers your team in real-time, while KPIs measure successes in delivery. We'll cover live dashboards for managing HR cases and requests, as well as analysis reports for improving process automation and efficiency in the call center. We'll also show how Explore Analytics can tie in information from call systems or other key HR platforms to create a single pane of glass on your service processes.

ServiceNow Human Resources Delivery with Explore Analytics

A detailed and accurate CMDB is the bedrock for your IT Service Management processes. Did you know that dashboards can be a key part of keeping your CMDB reliable and useful? Discovery tools can automate gathering technical information from machines, but too many CMDB efforts are derailed by inaccurate human information - out-of-date mapping to business services, incorrect owners, and more. Rather than reactively fixing data when stumbling across incorrect data, automate the accountability of CMDB data with real-time dashboards that facilitate keeping your data up-to-date. Use analytics to create a culture of accountability, and restore faith in your most important data.

Automate CMDB Accuracy through Accountability

Driving quick and effective resolution of security incidents and risks is key to maintaining secure infrastructure. We'll show how to build real-time dashboards that focus your teams on the most urgent issues. Don't settle for limited dashboards or weekly manual spreadsheets - get the information in the most actionable format, and ensure that your team is working effectively.

Proactive Security Incident Response through Real-Time Dashboard

Year-over-Year reports allow you to compare process performance this year against previous years. With Explore Analytics, you can create year-over-year reports with just a couple clicks.

ServiceNow Year-over-Year Reporting

Excellent dashboards do not only impress, they accelerate the decision-making process and tell a compelling story. They are the face of your organization to your management. In just a few minutes, you can transform your dashboard and get to the next level of insight and automation.

Webinar - Make Executive Dashboards that Shine

This video will introduce Explore Analytics' prebuilt Analytical application. The application includes pre-built reports to give real-time and trend visibility on project costing, resource management, status compared to baselines, and much more.

ServiceNow Project and Portfolio Management Analytical App

This video explains when and why to use medians and percentiles to measure service delivery data, and walks through building those reports against ServiceNow data in real-time.

ServiceNow SLA Reporting Topic: Median, Percentile, TP 50/90/99

Want an accurate, real-time indication of how your projects are performing ahead or behind tasks? Earned Value Management is a common framework for tracking projects over time, adjusting for their scope, time, and cost.

ServiceNow Earned Value Management Reporting

Explore Analytics makes data analysis and visualization fun by providing useful tips and advanced techniques through a series of how-to videos.

hubhopper

Explore Analytics

hubhopper