Dennis Novack, MD, founder of DocCom.org, an online communication skills program for hospitals, residency programs and medical schools, discusses the influence of Dr. George Engel, research about the impact of good communication skills and best practices for teaching communication skills. This is the final episode of the podcast. Host Barbara Lewis can be reached at BarbaraLewis@JoansFamilyBillOfRights.com.

Healthcare Communication: Effective Techniques for Clinicians

Teaching Communication Skills

Mitchell D. Feldman, MD, MPhil, discusses how to mentor trainees to help them find their purpose and reconnect with their reason for entering the profession; the steps for integrating personal and professional life; the Japanese ikigai as a guide; traits of compulsivity and three questions at the end of the day to reconnect with purpose.

How to Ensure Trainee Well-being

Rob Shochet, MD, discusses relationship centered communication strategy, three important skill sets, how to use the computer in the exam room and other communication techniques.

Incorporating Relationship-Centered Communication Strategies into Clinical Skills Courses

John Christensen, PhD, describes the medical conditions where hypnosis is used and verbal techniques on how to use hypnosis by talking to patients to improve outcomes.

How to Use Hypnosis to Improve Outcomes

Homa Dost, MD, a surgeon in Afghanistan discusses the challenges in finding joy in her work.

The Ability to Find Joy in the Midst of Tragedy: An Afghan Surgeon’s Perspective

Elizabeth Morrison, LCSW, MAC, discusses the fascinating research on empathy's impact on health outcomes and three important techniques to convey empathy.

Empathic Communication Strategies

Kathy Cole-Kelly, MS, MSSW, discusses how to identify medical students who need communication remediation and the specific steps she undertakes to ensure they pass Step 2 CS.

Remediating Communication Skills in Medical Students

In about a quarter of all patients seen in a year have in a mental health disorder of depression, substance use or anxiety. Unfortunately, clinicians aren't trained on what to do. Oftentimes, the physical symptoms signal an underlying mental issue. Listen to Bob Smith, MD, talk about the red flag complaints and how treating the mental disorder helps the physical ailment. His episode on patient-centered interviewing is one of the top three downloaded podcasts.

Patient-Centered Interviewing to Uncover Mental Health Issues

David Pendleton, DPhil, discusses how to sustain trust, how to address a patient when trust is lost and what to do when is trust undermined.

Trust: Competence, Care, Consistency and Courage

Howard Beckman, MD, discusses why every clinician needs to know the patients' goals, how articulating goals improves outcomes and helps the clinicians and what the research reflects; he encourages people to continue his innovative research.

Soliciting Goals for Care: The Gateway to Shared Decision Making

Ted Parran, MD, discusses how to deal with the 10 percent of the U.S. population with a substance use disorder, who seek euphoric drugs. How to say NO without jeopardizing the relationship or suffering low patient satisfaction scores, and how to help the patient understand your position and de-escalate a conversation using the PEARLS technique.

Difficult Conversations When Prescribing Longitudinal Controlled Drugs

Kevin Dorsey, MD, PhD, discusses his experiences with patients when he's his genuine self. He describes his empathy course and his students' reactions years later.

Empathy 101: Should You Wear Your Heart on Your Sleeve? 

Jeannette Shorey, MD, discusses how to conduct a very efficient patient enounter by learning non-verbal cues, which can save time for a clinician, how to handle mixed messages, how mirroring can influence the patient.

Tune Your Antennae to Non-Verbal Communication: Improve the Patient Experience

Anthony Suchman, MD, MA, FACP, talks about the three guideposts for developing relationships, the mistakes that clinicians make in developing relationships with patients and how clinician can quickly develop relationships with patients in the era of shortened appointments.

Relationship Centered Healthcare: Improving Patient Outcomes

Marcus Engel, MS, CXPX, CSP, discusses the most impactful words, which clinicians said to him, after being blinded in a horrific automobile accident and spending over six weeks in the hospital. Learn more about Marcus at MarcusEngel.com and read his books, "I'm Here" and the Other End of the Stethoscope."

The Art and Practice of "Being With" the Patient

Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.

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Healthcare Communication: Effective Techniques for Clinician...

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