As the world becomes increasingly connected through the cloud, product development tools must adapt to make life easier and more efficient for designers. But what is cloud-based product development? How does it work? And how can I take advantage of its benefits in my organization?To learn more about cloud-based product design and development, we spoke with industry pioneer Jon Hirschtick, who explains how to manage the product and engineering design process in the cloud.Learn about these topics:-- About PTC Onshape and cloud-based design-- Cloud-based product engineering and team collaboration-- Engineering culture change and the future of work-- Cloud computing, business efficiency, and team performance-- Remote work and product design in the cloudJon Hirschtick, co-founder of Onshape and president of PTC’s Software-as-a-Service (SaaS) division. Onshape was acquired in 2019 by PTC for $470 million. Previously, Hirschtick created SOLIDWORKS, the first desktop 3D CAD (computer-aided design) solution that made 3D design technology accessible to the masses. SOLIDWORKS was acquired by Dassault Systèmes in 1997 for $310 million.Read the complete transcript: https://www.cxotalk.com/video/what-cloud-based-product-design

Interviews: Business and Tech

What is Cloud-Based Product Design?

Modern customer engagement means using data and analytics to create personalized, relevant, and timely interactions across every channel.Because customer engagements occur at every point in the buying cycle — from initial contact to ongoing customer support — getting these interactions right is essential to improving customer satisfaction, loyalty, revenue, brand experience, and customer lifetime value.To learn how to create great customer engagement, we spoke with Dan Bodner, CEO and Chairman of Verint (NASDAQ: VRNT). Dan has served as CEO of Verint since its inception in 1994. In August 2017, he became chairman of the Board of DirectorsIn this conversation, we cover the following topics:-- What is customer engagement?-- How can business leaders drive customer engagement?-- Role of platforms and data in customer engagement-- Typical challenges to creating a seamless customer experience-- How does customer engagement improve business outcomes?Read the complete transcript: https://www.cxotalk.com/video/what-customer-engagement-why-should-you-care

What is Customer Engagement and Why Should You Care?

Writing a book is hard but selling it can be even harder. To help navigate this process, Mark Gottlieb, one of the top literary agents in New York shares practical advice on marketing and selling your book.Read the full transcript: https://www.cxotalk.com/episode/how-negotiate-book-publishing-contract: Subscribe to our newsletter and receive updates on new shows: https://www.cxotalk.com/subscribeThe discussion covers these topics:-- How can authors get a publishing contract?-- Is a literary agent essential?-- How can authors find a literary agency?-- How does a literary agent evaluate authors?-- How do publishers decide author advances and royalties?-- How can an author command a higher advance and royalty?-- What is an author’s “platform”?-- Do publishers and agents follow submission guidelines?-- Why is a literary agency important?-- Can non-fiction authors become rich from selling a book?-- What makes a book popular?-- How can new authors find a literary agent?Mark Gottlieb is a prominent literary agent working at literary agency Trident Media Group in New York City. He has ranked highly among literary agents across the industry for overall number of deals and other individual categories. While at Trident Media Group, Mark Gottlieb has represented New York Times bestselling authors as well as major award-winning authors. He has optioned and sold numerous books to production companies and studios for film and TV adaptation.

How to Sell and Negotiate a Book Publishing Contract

Zero trust security has become a topic at the forefront of IT and security-related conversations. Zero trust puts an end to compromised identities. In today’s hybrid work environment, CIOs and security leaders must understand zero trust strategies and architecture to ensure the safety of networks, devices, applications, and users.To learn about zero-trust, CIOs must understand how traditional networks operate, the challenges involved in becoming a zero-trust network, and techniques that work with the zero trust model.In this conversation, Anand Oswal from Palo Alto Networks, explains how zero-trust security transforms the way applications and users are protected from internal and external threats.The conversation includes these topics:What is zero trust security?-- Enterprise security challenges and zero-trust-- How can CIOs create a zero-trust environment?-- Advice to Chief Information Officers on zero-trust strategyBe sure to read the complete transcript:https://www.cxotalk.com/video/what-zero-trust-securityAnand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company’s Firewall as a Platform efforts. Prior to this, he was Senior Vice President of Engineering for Cisco’s Intent-Based Networking Group and he holds more than 60 U.S. patents.

What is Zero Trust Security?

The economy is shifting relentlessly from a manufacturing-based to a service economy. What does this mean for the CIO role and how should Chief Information Officers prioritize their planning and investments for 2022?Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), explains what you need to know and shares her views on CIO planning and investment strategy, customer-facing priorities, women in technology, mentoring relationships, and more.This conversation includes the following topics:-- CIO role and serving external stakeholders-- Key components of the CIO organizational operating model-- Cross-departmental communication inside the organization-- CIO priorities in 2022-- How did the pandemic change IT leadership?-- Women in tech: Female CIO in a male-dominated field-- What are the characteristics of a good mentee?Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and watch related CXOTalk shows: https://www.cxotalk.com/episode/cio-planning-investment-strategy-2022Prior to her roles at HPE, Rashmi has more than 25 years of experience serving in CIO and CTO roles for many Fortune 50 companies like McKesson, Southern California Edison, Toyota, and Tata Steel.

CIO Planning and Investment Strategy 2022

What is the future of work? It’s a question that’s important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a challenging and crucial priority for HR professionals.Subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/how-prepare-future-workIn episode #720 of CXOTalk, Taylor discusses how business leaders, government policymakers, and HR professionals can navigate the evolving future of work.We discuss the following topics:-- SHRM and the book “Reset”-- Future of work trends: What are the key issues?-- HR, innovation culture, and talent strategy-- How to create a culture of innovation?-- Who can be an organizational change agent?-- How to create a culture of empathy?-- Equality, equity, and fairness-- Diversity and inclusionAbout Johnny C. Taylor. With over 300,000 members in 165 countries, SHRM is the largest HR professional association in the world, impacting the lives of 115 million workers every day.Mr. Taylor's career spans over 20 years as a lawyer, human resources executive and CEO in both the not-for-profit and for-profit space. He has held senior and chief executive roles at IAC/Interactive Corp, Viacom's Paramount Pictures, Blockbuster Entertainment Group, the McGuireWoods law firm, and Compass Group USA. Most recently, Mr. Taylor was President and Chief Executive Officer of the Thurgood Marshall College Fund. He was appointed chairman of the President's Advisory Board on Historically Black Colleges and Universities and served as a member of the White House American Workforce Policy Advisory Board during the Trump Administration. He is a Trustee of the University of Miami, Governor of the American Red Cross, and member of the corporate boards of Guild Education and iCIMS. He is author of the book Reset: A Leader’s Guide to Work in an Age of Upheaval.

How to Prepare for the Future of Work?

Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.Subscribe to our newsletters: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/customer-experience-professional-sports-entertainmentThe conversation includes these topics:-- What are customer experience and fan experience?-- Problems with transactional customer experience-- How to build and measure customer loyalty-- Managing budget constraints and customer experience-- Business goals of Sharks Sports & Entertainment-- The home team advantage and customer experience-- Managing difficult strategic objectives-- How to create a community and build customer engagementPrior to joining Sharks Sports & Entertainment, Becher spent a decade at SAP in a variety of senior roles, including Chief Marketing Officer and Chief Digital Officer. A three-time CEO, Becher is a frequent speaker at technology industry events, and is a regularly published author on a variety of topics, including the popular blog Manage By Walking Around http://jonathanbecher.com.

Customer Experience in Professional Sports and Entertainment

We’re in the middle of a healthcare revolution – and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability.To learn more, we speak with Kimberly Powell, vice president of healthcare at NVIDIA, and Daniel Kraft, a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator serving as Chair of the XPRIZE Pandemic Alliance Task Force.The conversation covers topics including the impact of AI and natural language processing (NLP) for healthcare organizations, electronic medical records, healthcare AI startups, and much more:-- AI and machine learning in healthcare-- AI in drug discovery and development-- Why AI is important in healthcare-- Obstacles to adoption of AI in healthcare-- How to democratize healthcare data and healthcare ai-- Managing security and privacy of healthcare data-- Data science and bioinformatics-- Educational resources for healthcare AI startups-- Clinical decision support and trusted AI systems-- How AI will change healthcare and medical practiceRead the complete transcript: https://www.cxotalk.com/episode/how-can-ai-improve-healthcareSubscribe to our newsletter to learn more from the world's top innovators: https://www.cxotalk.com/subscribeNominate a guest to appear on CXOTalk: https://www.cxotalk.com/nominate

How Can AI Improve Healthcare?

Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. As a result, many large pharma and biotech companies are using data science to drive innovation in drug discovery. We speak with Dr. Bülent Kızıltan, Head of Causal & Predictive Analytics • Data Science & AI at the Novartis AI Innovation Center to learn more about the pharmaceutical industry.Read the complete transcript and see other CXOTalk interviews: https://www.cxotalk.com/episode/data-science-predictive-analytics-ai-drug-discovery-novartisSubscribe to our newsletter: https://www.cxotalk.com/subscribe The conversation includes a discussion of these topics:-- AI and data science in pharma-- Talent management and diverse teams in pharma-- Using AI and data science in drug discovery and precision medicine-- Challenges in drug discovery and precision medicine-- How Novartis engages community around AI awareness-- Managing bias in data science and AI-- What are the differences between lab-based and AI-based approaches to drug discovery?-- Advice to business leaders on managing AI teamsDr. Bülent Kızıltan is a scientist and an executive who drives innovation by combining an entrepreneurial mindset with scientific excellence. Currently, he is leading innovation efforts focused on Causal and Predictive Analytics at Novartis. Dr. Kızıltan holds a PhD in astrophysics with a focus on applied mathematics, two MSc degrees in astronomy and astrophysics with a focus on statistics, and graduated summa cum laude as valedictorian with a BSc in physics.

Data Science, Predictive Analytics, and AI in Drug Discovery

Scott O’Neil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are.The conversation covers these topics:-- About Scott O'Neil and the book: “Be Where Your Feet Are”-- The struggle for authenticity-- Lessons from a sports and entertainment CEO-- Managing high-performing talent-- Impact of negative social media on high performers-- “My true love is building teams and developing talent”-- How to manage psychological well-being for high-performance and professional athletes?-- What is a purpose-driven enterprise?-- Scott O’Neil on blockchain-- How does a company develop its ethics and corporate culture?Scott O’Neil is the former Chief Executive Officer of Harris Blitzer Sports & Entertainment. A decade-long Alternate Governor for the NBA and NHL, O’Neil was acting CEO over all properties in HBSE’s dynamic, global portfolio, including marquee teams, the NBA’s Philadelphia 76ers and NHL’s New Jersey Devils. He is also the Co-Managing Partner and Founding Board Member of Elevate Sports Ventures, a best-in-class sports and entertainment consultancy founded in partnership between HBSE, the San Francisco 49ers, Live Nation, Ticketmaster and Oak View Group. A former President of Madison Square Garden Sports, O’Neil was the key architect in some of the largest venue sponsorship deals in history, while overseeing the iconic New York Knicks (NBA) and New York Rangers (NHL).

FEARLESS! Lessons from a Big-Time Sports CEO

Workday’s Chano Fernandez is in a unique position to discuss the changing landscape of our workforce, remote work, and the future of work. As co-CEO of Workday, Fernandez leads the company’s journey to provide software that helps organizations manage and grow their workforce.The wide-ranging conversation with Chano covered these topics:-- What do customers expect from Workday?-- Hybrid work and work from home-- How Workday builds corporate culture despite hybrid work and work from home-- Importance of culture to Workday’s CEO-- How important is employee experience to Workday?-- What is a purpose-driven enterprise?-- How does Workday measure achieving cultural goals?-- Diversity and inclusion at WorkdayChano Fernandez is co-CEO at Workday and is responsible for the entire customer relationship, which spans acquisition, services, customer success, and customer support. He is also a member of the company’s board of directors.

The Future of Work with Workday Co-CEO Chano Fernandez

#DigitalTransformation #CIO #ChiefDigitalOfficerPhilip Morris International is going through a digital transformation and wants to become a digital leader. The large tobacco company, with over $76 billion in revenue, believes the industry cannot continue with its current business model. Instead, the company has embraced technology to drive efficiency and change how it develops and markets new products.Subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/digital-transformation-philip-morrisWe speak with Michael Voegele, the company's Chief Digital & Information Officer to explore the technology and business dimensions of this significant business transformation. In this role, he serves as both Chief Digital Officer and Chief Information Officer.Here are key topics we discuss:-- About the CIO and Chief Digital Officer roles-- Culture change and change agents-- What are key skills that innovative CIOs must possess?-- Digital transformation and customer-centricity-- How to build a digital business?-- Using data to become customer-centric?-- Advice for Chief Information Officers-- Is the digital transformation journey ever complete?Michael Voegele became Chief Digital & Information Officer in March 2021. Mr. Voegele joined Philip Morris International in 2019 as Chief Technology Officer. Before joining PMI, he worked for Adidas from 2011 to 2018. There, he first served as Vice President, Group Functions, and Head of Enterprise Architecture and went on to become Senior Vice President, IT Sales. Since 2015, Mr. Voegele served as Global Chief Information Officer and was appointed to the core leadership team in January 2017.=========FROM THE EPISODE:Digital transformation and customer-centricityMichael Krigsman: Can you relate this back to PMI and to your work at PMI in terms of how you think about transformation and the connection back to customers and to the changes going on in society around you?Michael Voegele: The more internal classic things of looking at this, so how do we simplify our legacy world? How do we standardize around the processes and maybe adjust or change the way we have been doing things for many, many years?Then you talk about digitizing certain aspects of the business, but then also moving into automation, utilizing AI and ML to help us to do things more automated or even a better way in version and quality. Those things we can do in finance, you can do those things in P&C. You can do those things in the supply chain, in the manufacturing area.When we talk about, for instance, a very simple example in our manufacturing environments, the manufacturing of our products is very sensitive to climate change within the manufacturing environment. How do we use AI and ML to optimize the quality of our products by providing the right conditions via the HVAC in those factories? Very simple examples how technology can help us to produce better products in a way that we have never been able to do it before because we have been monitoring more manually and adjusting the air conditions and the air humidity.On the other side, with our smoke-free products, have now a little bit more freedom in the context of how we can create awareness about the category and the benefits of the category. Now we are moving, like many companies, more and more into a direct engagement with our consumers to show them the scientific substantiation behind it that our 500 scientists have created in our Neuchatel research facility.We can show them how it impacts their personal health. We can actually go into a one-to-one engagement personalized engagement with our consumers, to help them to do what is really difficult because it's actually a behavioral change in switching away and stopping to smoke. We can help them much better in a one-to-one way with the digital capabilities that we have today to go through that change with them.

Digital Transformation at Philip Morris

The San Francisco Opera is one of the world’s leading performing arts organizations, with an annual operating budget of $30 million. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the San Francisco Opera, describes the digital transformation strategy and technologies the company has used during this last year of rapid change.We discussed these topics during the conversation:-- About the San Francisco Opera-- Digital transformation and the SF Opera-- Impact of the pandemic on performing artists-- Customer experience and audience expectations at the San Francisco Opera-- What does innovation mean to the SF Opera?-- Creating authenticity and spontaneity at the SF Opera-- How does digital transformation impact performance?-- Musician’s perspective on digital transformation-- Advice on how to listen to operaMatthew Shilvock is the Tad and Dianne Taube General Director of San Francisco Opera. Now in his fifth season as general director, Shilvock is responsible for all artistic and business aspects of the organization, overseeing a repertory season of mainstage opera productions and concerts, education and community programming, new digital initiatives, and young artist training programs.

Digital Transformation at the San Francisco Opera

The Chief Marketing Officer (CMO) role has evolved dramatically since the late ’90s, when marketers were focused on closing business deals with customers. While some of the fundamentals have remained constant over the years — for example, customer-facing teams need to connect marketing efforts back to sales goals –the way CMOs execute their jobs is fundamentally different from when they started out decades ago. Marketing has become data-driven and, as a result, CMOs now play larger roles in key corporate functions such as HR, finance, and IT.The conversation covers these topics:-- What is a Chief Marketing Officer?-- How to plan and allocate marketing investments?-- Customer experience and the CMO-- What is a purpose-driven business?-- CMO and marketing executives as change agentsWe explore the CMO role with two prominent marketing leaders: Suzanne Kounkel, Chief Marketing Officer of Deloitte, and Norman de Greve, the Chief Marketing Officer for CVS Health.

What is the Chief Marketing Officer (CMO) Role?

Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systèmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainability.The conversation includes these topics:-- What is the Chief Sustainability Officer's role?-- What is sustainable development?-- What are the components of sustainability in business?-- Sustainable business practices: social development and economic development-- Sustainability and ethical leadership-- What is the impact of Bitcoin on sustainability?-- Sustainability principles and data centers-- Culture change and sustainable practices-- How to get started with sustainable developmentAlice Steenland joined Dassault Systèmes in 2020 as the company’s first Chief Sustainability Officer. Previously, she was the founding Chief Corporate Responsibility Officer at AXA Group, where she helped the company rise to a leading position in global sustainability rankings, thanks in part to a pioneering responsible investment strategy including the landmark decision to divest from coal and, later, tobacco.Subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/sustainability-executive-playbook===Read the excerpt from the conversation:Michael Krigsman: There's a kind of rising tide of interest in sustainability. What does it actually mean? In the press, it's kind of used in a very loose way.Alice Steenland: I've been in this space, as I mentioned, for a long time. I have seen, in very different parts of the world, it actually has different connotations.It's not only a word that can be used very differently in English. So, I'm an American. I've used this word for a long time.Not only does it have different interpretations here, but different interpretations across the world. I'll give you one definition – actually, two, if I can.The first one is the actual meaning of the word sustainability, the original meaning, which was to say, if I am a sustainable company or sustainable organization, it means I will be here in 20, 30, 40 years. I can sustain my activity.That's where the original concept came from, which is that if you are not taking into account environmental issues, social issues; if you are not in sync with the society in which you're living in or you're operating in; your company is probably not going to be there in a long time. That's actually, from an investment perspective or financial perspective, what we've seen. We've seen, for many years, sustainable or ESG high performers basically outperforming the market over long periods of time.I think that's one way to think of it. It really is about the sustainability, the viability of the organization over time.The second way of thinking about it is this ESG terminology: environmental, social, and governance issues. This is the definition used by the investment community to talk about sustainability. It just gives you an idea of what are some of the things that they're looking at.In fact, a funny fact is that they used to call this extra-financial or non-financial information, which essentially meant that any indicator, any process, or any information about the organization that is not purely about revenues and sales can be considered material from an ESG perspective. So, it is a very broad topic.What are the components of sustainability in business?Michael Krigsman: When you, as a sustainability professional, talk about sustainability in business, are there components? How do you break it down? How do you think about it?Alice Steenland: ESG, in itself, is a framework, right? You're looking at the E, the S, and the G. That's one type of framework. Another type of framework is taking all of those issues and looking at the most material issues for your sector and for your company.Obviously, the issues that I'm focused on working in a tech company are not the same as my colleagues who do the same job in a food manufacturing firm, right? They're going to be very focused on agricultural issues, land use issues, biodiversity issues.I am very focused on:How do you green IT?How does IT green the rest of the economy?We're all working on slightly different aspects. So, materiality is another term you hear a lot, and that's a framework for thinking about which issues you prioritize within that.Then there's another framework that's very commonly used, which is inside-out. Starting from, what are my own operations? For Dassault Systemes, what are our direct operations? Where are our priorities in that circle of influence? Then, what are we doing for the rest of the world? What are our products and services doing to impact the rest of the world?

Sustainability Playbook for Business Leaders

Top leaders in business, technology, government, and education discuss digital disruption. Hosted by well-known Industry Analyst Michael Krigsman.See our free video library: https://www.cxotalk.com

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Interviews: Business and Tech

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