Reporting is the backbone of any business initiative, and Hardware Asset Management is no exception. This video will discuss how HAMx reporting with ServiceNow gives organizations essential performance metrics that support a proactive, optimized Hardware Asset Management (HAM) practice.

ITS Partner's Video Podcast

HAMx Visibility; Reporting on Hardware Assets for Everyone from Analysts to CEOs

Service Graph Connectors are the new best practice for populating your ServiceNow CMDB, but many factors in your environment could hinder their success. In this video, we’ll use the Service Graph Connector for Armis as an example, present common pitfalls that can hinder successful imports, and we’ll demonstrate the ITS Service Graph Readiness Tool as a way to report those issues and make them easier to remediate.

Service Graph Success with Armis and ITS

As an Asset Manager, are you competing for time or investment with others in your organization? Can you collect accurate information to secure the ITAM investment you need? HAMx will allow you to operate with agility, control cost and risk and gain complete visibility. We know how to get you back on track! HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your needs. HAMx isn’t for everyone. But it could be the solution you are looking for. Check out to see how HAMx can improve the life of an Asset Manager. Featured speakers: Chelsea Parker, Business Process Consultant Eric Pett, Business Process Consultant India Tellkamp, Partner Relationship Manager 

The Unsung Hero, How HAMx can improve the life of an Asset Manager

Managing your hardware assets should not be an endless battle with chaos. Neither should your Asset Management implementation. Watch our On-Demand recording to see HAMx in Action: A Demo of ITS' newest Hardware Asset Management program.   HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your needs. HAMx isn’t for everyone. But it could be the solution you are looking for. Watch our On-Demand recording for a live demo of HAMx! Featured speakers: Paul Dixon, Vice President of Sales Ben LaChance, Technical Consulting Manager more at www.itsdelivers.com/hamx

HAMx in Action, A Demo of ITS' newest Hardware Asset Management program

Managing your hardware assets should not be an endless battle with chaos. Neither should your Asset Management implementation. Join ITS, as we introduce HAMx; a rapid, modular Hardware Asset Management program built on ServiceNow. HAMx is best practice. Decades of experience to guide you through the labyrinth of industry standards. HAMx is prescriptive. Pre-defined objectives provide clarity, confidence, and reduced runtime. HAMx is flexible. You choose the solution that best fits your needs. HAMx isn’t for everyone. But it could be the solution you are looking for. Join us to learn more! Featured speakers: Josh Bernson, Chief Technology Officer Paul Dixon, Vice President of Sales Yvette Mathews, Vice President of Services more at www.itsdelivers.com/hamx

Turn your hardware asset chaos into bottom line impact with HAMx

Join ITS and AMI as they host a discussion around how to automate tracking in ServiceNow to have employees attest to what they have and what can be returned! Many asset managers are struggling with hardware assets that went home during the pandemic. Not only do they not know what they have or where it is, but they also don’t know what or how to manage it. This webinar will help you know what your employees have, where it is, and what you need to manage the hardware life cycle. Tom Watson, CEO and founder of AMI, and Yvette Mathews, VP of Services at ITS, will demonstrate how asset managers can automate tracking in ServiceNow to have employees attest to what they have and also know what can be returned, or even what to do to get ready for the return to the office. This adds process control to your asset management and data & analytics that can help manage compliance requirements. Featured speakers: Yvette Mathews, ITS Partners, Vice President of Services Tom Watson, AMI, CEO & Founder More at www.itsdelivers.com

Remote-User Asset Management with AMI and ITS Partners

Watch ITS and ServiceNow discuss the management of the end-to-end digital and physical IT assets throughout your Enterprise Organization. Learn how to use the Now Platform to manage any IT asset, anywhere – whether it is hardware or software, on-premise or in the cloud, gain value in DAYS starting with SaaS applications, in WEEKS by detecting and consolidating shadow IT, and MONTHS with your largest enterprise IT spend. ServiceNow Asset Management customers have realized millions in cost savings and reduced risk across the enterprise. In this video, you will learn how: To reduce IT cost To minimize risk by increasing visibility into cloud-based and physical assets The Content Service Library can assist with the automation of models and product lifecycles To quickly gain a return on investment for your organization using out of the box ServiceNow solutions with HAM and SAM applications more at www.itsdelivers.com/hamx

Reduce IT Spend with ServiceNow Asset Management Solutions

ITS and ServiceNow discuss the management of the end-to-end digital and physical IT assets throughout your enterprise. Learn how to use the Now Platform to manage any IT asset, anywhere – whether it is hardware or software, on-premise or in the cloud, gain value in DAYS starting with SaaS applications, in WEEKS by detecting and consolidating shadow IT, and MONTHS with your largest enterprise IT spend. ServiceNow Asset Management customers have realized millions in cost savings and reduced risk across the enterprise. In this video you will learn how to: Reduce IT Cost. Reduce risk by increasing Visibility into digital and physical assets. Automate the Full Life Cycle Management of digital and physical assets. Learn more at www.itspartners.com

Unlike traditional VR implementations that have immense complexity and solve for multiple levels of maturity, our PVR establishes a baseline of measurable progress in a reasonable amount of time. Vulnerability remediation is an arduous process, from tracking progress through spreadsheets and hunting for patches, to manually grouping threats and validating successful remediations - managing your vulnerability response is a pain. After years of helping organizations overhaul their VR, ITS Partners looked at the top qualities of our most successful VR projects. We began to ask, “What is the essential VR workflow that would help IT and SecOps departments rapidly optimize their vulnerability response?” The answer is ITS Partners’ Prescriptive Vulnerability Response™  The team from ITS Partners discusses our new offering, Prescriptive Vulnerability Response™ (PVR). Unlike traditional VR implementations that have immense complexity and solve for multiple levels of maturity, our PVR establishes a baseline of measurable progress in a reasonable amount of time. It sets the stage for future advances in VR maturity. We use our years of experience in vulnerability management to thoughtfully craft a prescriptive VR implementation that eliminates the guesswork and delivers results, fast.

How to quickly achieve measurable and sustainable results from your ServiceNow VR Program

In this video Recorded Future's Senior Partner Architect, Wendy Swank, and ServiceNow's Manager, Solution Consulting ITx, Security & Risk Manager, Syra Arif, will demonstrate how to: Prioritize vulnerabilities quickly and accurately with unprecedented intelligence Automate vulnerability threat data collection Use risk scores to focus patching efforts and prevent attacks Reduce risk by monitoring relevant vulnerabilities Set up alerts for vulnerabilities that affect your tech stack Transforming all sources into actionable intelligence Vulnerability enrichment Minimize expensive off-cycle patches. Want to more about how ITS Partners, Recorded Future, and ServiceNow™ can help your organization? Reach out to us at https://www.itsdelivers.com/contact

Elite Security Intelligence for Smarter Vulnerability Management

In this video, the teams from ITS Partners and ServiceNow will discuss using ServiceNow's SecOps and SAM modules to put out fires with an exposure assessment. With the COVID-19 landscape becoming the “new normal”, attacker groups have been quick to capitalize on the chaos. Targeted campaigns are exploiting high-risk vulnerabilities, masked under the guise of the Centers for Disease Control (CDC) and the World Health Organization (WHO). How should you react? Does your security team immediately go into a fire-fighting mode? You're not alone. Organizations may take up to 3-4 weeks to scan the entire network to even know the risk exposure – with severe threats on the horizon, that's too much lost time. Eric Roberts, Business Process Consultant, Jeff Tomsik, Pre Sales Consultant at ITS, Ray Chung, Advisory Solutions Consultant at ServiceNow, and Joe Pizzo, Senior Advisory Solution Architect at ServiceNow, will explain how your team can utilize the ServiceNow Vulnerability Response & Software Asset Management modules to quickly find vulnerable systems and address risk, ahead of your attackers. more at: www.itspartners.com

Quickly put out fires with an​ exposure assessment using ServiceNow's SecOps & SAM Modules

As remote workforces grow, so does the demand for safe and remote delivery of IT services. For many, this is drawing attention to the fact that Macs still tend to be managed differently than Windows at the enterprise level. With the introduction of version 1.2 of our ITS Jamf Integration, compatible with Orlando and all recent ServiceNow versions, we aim to close that gap with automation and make it easier to deliver services remotely from ServiceNow to your Mac population. The ITS Jamf Integration has been able to automate the import of hardware and software data from Jamf to the ServiceNow CMDB since its initial release – Version 1.2 now also enables remote software delivery (and removal) for Macs from the ServiceNow Service Catalog. Just import policies from Jamf and use our simple wizard to convert them to catalog items. Your end-users get an easy, familiar online shopping experience for software; when they check out, the integration gathers approvals if needed and the user is automatically moved into the Jamf policy that installs the software. As economic uncertainty mounts, cutting costs is more important than ever. This is another area where we can help – the Integration can monitor software usage and remotely uninstall software that isn’t meeting usage requirements. This allows you to redistribute underused licenses instead of purchasing more, saving up to 22% on IT software spending. The software data imported by the integration also gives you great data into compliance as software audits become more common, and Cybersecurity insights into the risk profile of your end-user software vulnerabilities. In this video, we’ll demonstrate: 1) Automated import of CMDB Hardware and Software Install data from Jamf and how that can support your teams 2) Automated Software Delivery from ServiceNow Service Portal 3) Automated Software Reclamation of underutilized or blacklisted software How do your teams benefit?: 1) Cybersecurity can leverage the integration to better analyze software vulnerabilities and remotely remove problematic software 2) Software Asset Managers get accurate data to stay in compliance and reduce software spending during economic uncertainty - these SAM processes can save up to 20% on IT Software spending 3) IT Help Desk becomes more efficient with up-to-date info on user assignments and hardware configuration. 4) Automated Software Delivery frees your Help Desk from email requests and repetitive fulfillment tasks, increasing their bandwidth.

Support Macs Remotely from ServiceNow with ITS Jamf Integration

Today is about solving your organization's immediate needs and about building asset maturity into your organization over the long term. Do you know if all your users have the right hardware and software entitlements needed for work from home? Are you accounting for assets possibly outside your established process? In this video, Fritz and Yvette will answer those questions and will also discuss: Getting clarity on the challenges of managing the assets for a remote workforce Strategies you can use and actions that you can take right now? Understanding how Remote Asset Management fits into your broader Asset strategy. How to move forward with Asset management maturity Your employees are using devices that have never been used for work or a device that IT knows nothing about. These devices might not check into the network regularly or at all, and how you should handle it. Figuring out what's urgent and what is important regarding your remote assets. How you can enable more mature asset management in your organization. These foundational workloads free IT and how the best people in your enterprise should move from the mundane to innovation and how these workloads are the basis of your security program. These foundational workloads, optimizing business as usual, is the key to digital transformation. Asset management saves money and risk for hardware and software. IOT is coming, and it looks a lot like mature asset management. 

Managing Assets for a Mobile Workforce

Emergency Response Operations. Optimize staff and resources to support emergency response for public agencies and other organizations.

Emergency Response Operations Demo

Emergency Exposure Management. Identify and manage exposure risk when an employee is diagnosed with an illness.

Emergency Exposure Management Demo

We’re an IT consulting company. But we specialize in helping large IT organizations that are trying to meet the service demands of a highly consumerized workforce but find themselves bogged down in the mundane, time-consuming side of IT management. We created a maturity model we call Productive IT Management that helps large organizations get to a higher level of productivity in key IT functions under Service Management, Asset Management, Endpoint Management, & Risk Management.

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ITS Partner's Video Podcast

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