Reflecting on a transformative history rooted with ADP and looking ahead to an exciting digital-first future through innovative solutions like the Broadridge Communications Cloud℠, Rich Daly, Executive Chairman of Broadridge, shares his experiences in navigating change, managing crisis and embracing digital disruption with a forward-thinking mindset. To our loyal listeners, cheers to 50 episodes! We look forward to continuing to provide relevant industry insights that will help guide you in your communications transformation. If you’re new here, welcome! We encourage you to check out our full library of episodes here and subscribe!

Reimagining Communications with Matt Swain

Episode 50: “Invest for Tomorrow, Disrupt Today and Transform Always” with Rich Daly, Executive Chairman of Broadridge

With a sharp focus on both community and customer engagement, Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group, discusses how the pandemic has resulted in increased engagement with associations and challenged event organizers to make virtual events more personal.

Episode 49: “Nurturing Virtual Communities” with Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group

Drawing upon her career advising Fortune 500 financial services companies on business strategy, transformation and customer experience optimization, Katie Liebel, Founder and Managing Principal of CustomStrat Advisory, discusses how anchoring strategy and transformation with the customer perspective can accelerate growth, foster adaptability and differentiate firms from the competition.

Episode 48: “Driving Differentiation by Mastering the Customer Experience” with Katie Liebel, Founder and Managing Principal of CustomStrat Advisory

Martha Moen, General Manager for Investor Communication Solutions in Canada at Broadridge and Matt Swain explore the current challenges and opportunities facing financial services firms and other industries in the Canadian market, and discuss how these compare to trends observed in the U.S.

Episode 47: “Communications and Canada: Emerging Trends” with Martha Moen, General Manager Canada, Investor Communications Solutions, Broadridge

In this episode, Matt Swain recaps highlights of a recent healthcare webinar. Panelists included Kim Lauersdorf, Vice President of Marketing for EmblemHealth; Bob Gold, Founder and Chief Behavioral Technologist at GoMo Health; Dr. Nelson Le, Associate VP of Product Strategy, Digital Health, and Analytics at Humana; and Phil Micali, Vice President of Innovation at Medical Mutual.

Episode 46: “Innovations in Member Experience and Engagement Strategies” with Kim Lauersdorf from EmblemHealth, Bob Gold from GoMo Health, Dr. Nelson Le from Humana, and Phil Micali from Medical Mutual

Drawing upon his career at Nordstrom, Bloomberg, Dun Bradstreet, and now Broadridge, Aviad Stein shares how innovation labs enable companies to elevate their client-centric, data-driven solutions faster and at scale in this Reimagining Communications episode, “Innovation Labs: Unknowns to Opportunities.”

Episode 45: “Innovation Labs: Unknowns to Opportunities” with Aviad Stein, Head of Digital Experience Strategy for the Broadridge Innovation Lab

David Jay, founder of Warm Welcome, and Matt Swain discuss the power of video in this Reimagining Communications episode. “When we hear or see somebody, the slant of the conversation goes much differently,” explains David. “We recognize them as a person, as a human, as somebody who's just trying to do the best that they can. And all those little nuances are what make video so powerful.”

Episode 44: “Video Connections” with David Jay, founder of Warm Welcome

Dave Zamorski reflects on his marketing and consultancy career and how “what’s old is new again.” In this Reimagining Communications podcast, Dave and Matt discuss Broadridge’s 2021 CX and Communications Trends Insights survey results, as well as helping brands solution for their communication and CX platforms by focusing on the end-to-end customer journey.

Episode 43: “Communicating with Today’s Savvy Customer” with Dave Zamorski, General Manager of Digital Solutions for Broadridge Customer Communications

Drawing upon his career as a serial “intrapreneur” at companies like Groupon, Office Depot, Redbox, McDonald's, and most recently Hyatt Hotels Corporation, Shawn Weems discusses the importance of technology and a customer-first mentality in this Reimagining Communications episode, “Reserving the Right to Change.”

Episode 42: “Reserving the Right to Change” with Shawn Weems, VP and Head of Digital Content and Merchandising at Hyatt Hotels Corporation

Nearly every firm is undergoing a digital transformation. According to Rob Krugman, Chief Digital Officer at Broadridge, “Digital transformation combines technology, experience, information and content.” In this episode, Rob shares how focusing on the experience is helping companies achieve their revenue and cost-savings goals; ideas for rethinking communications with next-gen technology; and ways to address changing regulations with innovation to elevate the experience.

Episode 41: “Elevate the Experience” with Rob Krugman, Chief Digital Officer at Broadridge

Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture of Broadridge discuss ways to continuously improve, learn and evolve to deliver unique solutions in the marketplace, including how to think about solving for the unknown future.

Episode 40: “Realizing Innovation” with Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture, Broadridge

Russ Kole, Head of Customer Engineering for Financial Services at Google Cloud, and Matt Swain discuss how “Time Is of the Essence” with data science, AI, machine learning, and hyperscale computation changing the financial services industry.

Episode 39: “Time Is of the Essence” with Russ Kole, Head of Customer Engineering for Financial Services, Google Cloud

Dr. Jacob Aizikowitz, Founding Partner of XMPie and a Senior Strategic Consultant at the OutputLinks Communications Group, shares insights into personalization, segmentation, and integrated journeys across channels because, "Doing something that is engaging, creative, highly personal and highly relevant takes work. You have to prepare more content. You have to do more things, so there must be a significant return -- and there is."

Episode 38: “The Blueprint for Personalization” with Dr. Jacob Aizikowitz, Founding Partner of XMPie and an OutputLinks Communications Group Senior Strategic Consultant

From LPL’s virtual trade show, Focus, which attracted more than 10,000 financial professionals this year, Kirby Horan-Adams joins Matt Swain in this Reimagining Communications episode, “A Virtual Focus.”

Episode 37: “A Virtual Focus” with Kirby Horan-Adams, Executive Vice President of Investor and Investment Solutions at LPL Financial

The Point is the podcast that connects data, analytics, and industry insight to asset management distribution.

Transforming the Art and Science of Wholesaling

Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.

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Reimagining Communications with Matt Swain

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