The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important skill. Following the live event that was Retail Week Live 2021, Oliver Banks is reflecting on the key focus areas and concepts discussed for retail going forward. Listen to this episode of the Retail Transformation Show to hear: The key themes and reflections from Retail Week Live. A new acid-test question to test your customer experience. Why technology is a problem for consumers. Which viewpoint really resonated with Oliver Banks's mission? Full show notes at www.obandco.uk/156.

Retail Transformation Show with Oliver Banks

156: The Many Changing Facets Of Retail

Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode. See how the different shopping elements can fit together. Meanwhile understand what's needed in your operating model and infrastructure to put this in place. Listen to this episode of the Retail Transformation Show and discover: The digital shopping innovations that are showing us the way forward. What's special about digital platforms vs physical stores? What do you need to consider to put these in place?  Plus - what could be the next big evolution? Full show notes are at www.obandco.uk/155. 

155: Reinventing Digital Shopping

Your frontline colleagues are an essential part of your operation - and therefore your transformation. But they often have to work under immense stress and strain. And over the past year, this has been amplified further. So you need an effective strategy to support them in the best way possible or your organisation risks facing some severe consequences. In this episode, Liam O'Meara, VP Europe at Axonify, joins Oliver Banks to help you understand how you can support your colleagues and help avoid burnout. Listen to this episode to discover: The size of the burnout challenge facing frontline retail colleagues. Why burnout could present problems in both the short term and long term. How you can better support your colleagues on the frontline. Show notes at www.obandco.uk/154.

154: Avoiding Frontline Burnout

Retail's history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some fantastic lessons from the history of retail.  Listen to this episode to discover: What an old fashioned umbrella shop can teach us about successful retail. Examples of ways that retail hasn't changed in over 2000 years - beyond the obvious. And the 3 aspects that we can take from the history of retail to help define the future of retail. More at www.obandco.uk/153.

153: Looking Back To Define The Future

History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail history books. In this episode of the Retail Transformation Show. you'll hear: How we can learn from the failures of previous retailers. And which company is doing a fantastic job after focusing on their brand history. Why you should look out on your next set of store visits.  Show notes at www.obandco.uk/152.

152: Learning From Retail's History

RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Banks as he welcomes Uwe Hennig, Director of Global RFID Market Development for Avery Dennison Smartrac. And you'll explore how RFID is being used by different categories in the retail sector. In this episode of the Retail Transformation Show, you'll hear: Different ways that RFID is being deployed across the retail market. The pace of growth of the RFID market in retail. How RFID implementations are delivering benefits.

151: How RFID Is Changing Retail

Retail has changed because of the pandemic... and retail hasn't changed because of the pandemic. In fact, the world of retail is an ever-changing and ever-evolving place. And this provides both new threats as well as opportunities. Join Oliver Banks for episode 150 of the Retail Transformation Show and discover the significant shifts happening in retail at the moment. In this podcast episode, you'll hear: Why retail has changed and yet why it's also the same.  What will define the successful physical and digital stores of the future.  How we'll reflect on the pandemic in the future - and the paths we can take from here.  Show notes are at http://www.obandco.uk/150/ (www.obandco.uk/150). 

150: The Ever-Evolving World Of Retail

High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action plan to help you monitor, control and manage the challenge. The post 149: The Retail Returns Conundrum appeared first on OB&Co.

149: The Retail Returns Conundrum

High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action plan to help you monitor, control and manage the challenge. The post https://obandco.uk/149-retail-returns-conundrum/ (149: The Retail Returns Conundrum) appeared first on https://obandco.uk (OB&Co).

When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the discovery phase of your shopping trip. The post 148: Transforming Discovery in Retail (part 2) appeared first on OB&Co.

148: Transforming Discovery in Retail (part 2)

When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the discovery phase of your shopping trip. The post https://obandco.uk/148-transforming-discovery-in-retail-part-2/ (148: Transforming Discovery in Retail (part 2)) appeared first on https://obandco.uk (OB&Co).

148: Transforming Discovery In Retail (part 2)

With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail. The post 147: Transforming Discovery In Retail (part 1) appeared first on OB&Co.

147: Transforming Discovery In Retail (part 1)

With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail. The post https://obandco.uk/147-transforming-discovery-in-retail-part-1/ (147: Transforming Discovery In Retail (part 1)) appeared first on https://obandco.uk (OB&Co).

Department stores retailers have been polarised - with some seeing huge successes whilst others have struggled as digital channels have grown. So, is there still a place in the retail market for the "department store"? In this episode, special guest Cate Trotter of Insider Trends joins to explore the future of department stores. The post 146: The Future Of Department Stores appeared first on OB&Co.

146: The Future Of Department Stores

Department stores retailers have been polarised - with some seeing huge successes whilst others have struggled as digital channels have grown. So, is there still a place in the retail market for the "department store"? In this episode, special guest Cate Trotter of Insider Trends joins to explore the future of department stores. The post https://obandco.uk/146-future-department-stores/ (146: The Future Of Department Stores) appeared first on https://obandco.uk (OB&Co).

Retail Operational Improvement with Oliver Banks

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Retail Transformation Show with Oliver Banks

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