This week on Savvy Business Leaders, host Bill Detwiler discusses customer service with Brian Solis, futurist and Principal Analyst at Altimeter Group, and Jaclyn Wainwright, CEO of AiR Healthcare Solutions. First, Brian talks about how customer experience is guiding digital transformation, with companies using data to be more accessible on mobile platforms and best meet customers’ expectations. Next, Jaclyn explains how customer engagement tools enable her healthcare delivery company to anticipate patient needs.

Savvy Business Leaders

Differentiated value through customer service innovation

In this episode of Savvy Business Leaders, host Bill Detwiler talks field service management with Brian Solis, Principal Analyst at Altimeter Group, and Paul Bean, CEO of Mining Worldwide at Sodexo. In part one, Solis explains how disruptive technologies are enabling connected field service and unlocking new business models. Then, we’ll learn how Sodexo is harnessing these technologies to make early, informed, and holistic decisions.

Futurist Brian Solis on reinventing field service management

In this episode of Savvy Business Leaders, host Bill Detwiler meets with Sucharita Kodali, Vice President and Principal Analyst at Forrester, to discuss the digital disruption of retail. Kodali provides valuable insight into building a data strategy to address these emerging challenges, including key considerations and guidance on where to start. Learn about the role of AI in the retail sphere, how connecting and consolidating data can ensure its integrity, and why automating processes improves customer experiences.

Data strategies to overcome digital disruption in retail

In this episode of Savvy Business Leaders, host Bill Detwiler talks with sales strategist Jill Konrath, along with CMO Jennifer Deutsch and CIO Michael Cantor of Park Place Technologies. First, Konrath orients us to the changing landscape of sales relationships. She explains how access to information empowers salespeople to connect with and provide the greatest value to customers. Next, Deutsch and Cantor share how embracing sales enablement technologies brings new opportunities to advance their business goals. 

Sales expert Jill Konrath on data-driven sales strategies

In this episode of the Savvy Business Leaders podcast series, host Bill Detwiler chats with renowned data journalist, David McCandless, and Stuart Stock, CIO of environmental resource management company, Veolia UK. In part one, McCandless shares simple strategies for leveraging data visualizations to reveal the meaningful insights organizations need to drive their business forward. Then, we’ll learn how Stock and his team at Veolia UK have used Microsoft Power BI to transform the way their employees and customers analyze data and make data-driven decisions.

All your data through a single pane of glass

Join Bill Detwiler as he tackles challenges facing business leaders today. In each episode of the Savvy Business Leaders podcast series, Bill interviews a leading expert to dive into a key area of business transformation. He then speaks with a real organization that has successfully navigated the business challenges, sharing insights uncovered in their digital transformation journey.

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