We're super excited to bring you two great talks for this episode about designing for impact. This episode explores measuring impact from the beginning of a project and key considerations to keep in mind when designing with a focus on outcomes.   The first talk is from Charlie Cosham and Charley Pothecary about how to deliver impact by shifting focus from outputs to outcomes.   Charlie Cosham is Strategy and Growth Lead at Idean with a specialism in facilitation and a passion for using research and insight as to the basis for every design decision. Previously she has worked with the C-suite of 40+ companies to design solutions for their mission-critical challenges. Her approach will always be to weigh equally the business, user and employee needs in her design - believing a sustainable solution balances all three.   Charley Pothercary is a Senior Service Designer at Idean with a passion for creating and improving services that can enhance lives. She has experience in building services from scratch, improving existing services and creating a user-focused mindset across public, private and third sector organisations.   The second talk is from Ursule Kajokaite and Beez Fedia from Super Being Labs about Designing for impact.   Ursule is a Product Consultant at a social innovation agency Super Being Labs, where she helps charities and other great people to design and build products and services that help accelerate social change. Beez is the founder of Lyra where he is reimagining the employee experience by empowering organisations to take a data-driven approach to designing inclusive cultures that increase employee performance, retention, wellbeing and loyalty. They will be discussing how embedding the framework for measuring impact from the start of the design process can help us deliver better products and services, and how we can do that.   This episode is being hosted by the great folk over at Idean UK. They build products, services and Beta Businesses – that launch and grow faster, and behave bolder. Creating a new environment to behave differently lets them and their clients tackle new opportunities with a fresh start, and learn along the way. Our guest host for this episode is Charlie Cosham, Strategy and Growth Lead at Idean.

Service Lab

Designing for impact

In this episode, Sean Tope discusses Delivering Chaos and how to make Change through service design. Have you ever wondered if a business really understands what you offer? Ever wonder why brilliant innovations, designs and service recommendations dissolve to nothing within your client's organisation? Well if you do, then you are not alone! This episode will shed light on this matter and provide suggestions on how Service Designers can help their clients come to terms with the change necessary to assimilate the innovations that you deliver. Sean Tope specialises in business development and change management. He has a keen interest in how organisations create and implement strategic change in a bid to improve their business performance. This episode is being hosted by the great folk over at Idean UK. They build products, services and Beta Businesses – that launch and grow faster, and behave bolder. Creating a new environment to behave differently lets them and their clients tackle new opportunities with a fresh start, and learn along the way. Our guest host for this episode is Valeria Adani, Service Design director at idean.

Delivering Chaos: Service Design + Change

Ramzi Yakob, Digital Strategy Lead at Aviva, examines the flaws that make us human. We make mistakes, miss important information, get tired, have biases... What would happend if we could design services that were even better than human? This Service Lab is a collaboration with the super-smart folk over at Adaptive Lab. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.  

How to Make Services that Feel Human

Daryl Weir, Senior Data Strategist at Futurice, explains how AI and Machine Learning can be used in the creation of new services. His talk is a model of clarity; he sets out what AI + machine learning are, explains the common uses with examples and shows us the pitfalls we should avoid. A fascinating talk for anyone interested in technology and design. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

The New Frontier: AI + Service Design

Ruby talks about her experience of designing a communication tool for one man, Graham. Graham suffered a severe stroke that left him paralysed. He now lives with Locked-In Syndrome, which means even though he is totally aware he is unable to move or speak. He has some very limited movement in his left hand and head but can only get the energy to express this for short times each day. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

Designing for One

UsTwo are modern titans of the design world with an amazing list of successes that stretch from client work to their own internal projects like the classic iPhone game Monument Valley. In this talk Alex talks us through some of the processes they used to help The Co-op develop new services. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

How to Design Services

WAE/Globant talk about their 2 year project with the Metropolitan Police, the biggest police force in the UK, to craft a human centred approach to policing. The 187 years old organisation is no stranger to change, but the rapid pace at which technology is shaping the needs and expectations of the public is posing a new challenge to adapt and evolve. Find out more at weareservicelab.com or follow us on Twitter @ServiceLabLDN or on meetup.com.

A Human Centred Approach to Policing

Service Lab Trailer

Service Lab is a podcast featuring talks given by leading service designers on their work and experiences. Our speakers include people like the Head of Service Design at GDS or Head of Product at UsTwo. And our talks range from case studies on online services to masterclasses on ethnography.

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Service Lab

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