CX Storytime, Tales from the Customer Journey

Russel Lolacher

Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strat...Read More

Stories of your customers on their journey, and how they build or break relationships with...Read More

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Episodes (20)

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Sneak Peek of Relationshi...

13 Jan 2022 | 35 mins 57 secs

Sneak Peek of Relati...

13 Jan 2022 | 35 mins 57 secs

When Stress Meets Service

10 Dec 2018 | 12 mins 24 secs

When Stress Meets Se...

10 Dec 2018 | 12 mins 24 secs

Two Ears, One Mouth, Zero...

05 Nov 2018 | 10 mins 57 secs

Two Ears, One Mouth,...

05 Nov 2018 | 10 mins 57 secs

A Service Tier Too Far

30 Oct 2018 | 12 mins 56 secs

A Service Tier Too F...

30 Oct 2018 | 12 mins 56 secs

The High Price of Canopy ...

22 Oct 2018 | 10 mins 45 secs

The High Price of Ca...

22 Oct 2018 | 10 mins 45 secs

The Couch with Abandonmen...

15 Oct 2018 | 13 mins 07 secs

The Couch with Aband...

15 Oct 2018 | 13 mins 07 secs

The Crooked Path to a Tat...

01 Oct 2018 | 13 mins 02 secs

The Crooked Path to ...

01 Oct 2018 | 13 mins 02 secs

Have Wine, Might Travel

17 Sep 2018 | 10 mins 55 secs

Have Wine, Might Tra...

17 Sep 2018 | 10 mins 55 secs

The Jilted Jewelry Store

11 Sep 2018 | 10 mins 32 secs

The Jilted Jewelry S...

11 Sep 2018 | 10 mins 32 secs

The Man Who Should Not Mo...

03 Sep 2018 | 11 mins 49 secs

The Man Who Should N...

03 Sep 2018 | 11 mins 49 secs

A Dish Bear-ly Served Col...

27 Aug 2018 | 12 mins 10 secs

A Dish Bear-ly Serve...

27 Aug 2018 | 12 mins 10 secs

The Disappearing Digits

21 Aug 2018 | 11 mins 22 secs

The Disappearing Dig...

21 Aug 2018 | 11 mins 22 secs

A Delivery Most Foul

13 Aug 2018 | 13 mins 04 secs

A Delivery Most Foul

13 Aug 2018 | 13 mins 04 secs

The Time that Retail Forg...

06 Aug 2018 | 07 mins 27 secs

The Time that Retail...

06 Aug 2018 | 07 mins 27 secs

The Anti-Social Socialite

30 Jul 2018 | 08 mins 27 secs

The Anti-Social Soci...

30 Jul 2018 | 08 mins 27 secs

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CX Storytime, Tales from the Customer Journey

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