Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned in each episode.Show references:https://www.rubbercheese.com/https://www.linkedin.com/in/kellymolsonhttps://twitter.com/TheChiefCheesehttps://www.skipthequeue.fm/https://twitter.com/Skip_the_Queue Transcription:Kelly Molson: Hey, everyone, it's just me today. And just a quick announcement to say that Skip the Queue is taking a well-earned break over the summer.We have had an absolute blast these past 12 months. We're so grateful for everyone that's taken time to come on the show and share their experiences, and also for everyone that's tuned into the episodes. Thank you. I love this podcast and it really makes me feel so proud when we read all of the lovely feedback that we've received, but it's definitely time for a break to refresh. And let's face it, you lovely lot are going to be so busy with visitors over the summer months, you are not going to miss us at all.Personally, I'm not sure how much of a rest I'm actually going to get this summer. Many of you follow me over on my personal Twitter account, @TheChiefCheese, and some of you will know that Lee and I's journey to become parents has been a very long and a very difficult one. But after 8.5 years, many rounds of IVF and sadly many heartbreaking losses, we are finally taking a little time out to welcome our baby girl to the world, and we could not be happier. Thank you all for your support. Have the best summer, and we will see you back here in October with more fantastic guests.

Skip the Queue

An update from Skip the Queue

Season finale, with Bernard Donoghue!

What it really takes to launch a podcast. With Kelly Molson and Paul Griffiths

Developing an augmented reality experience for The National Memorial Arboretum. With Mark Ellis

The importance of customer experience and fostering a culture of innovation. With Stephen Spencer

Developing niche products for your attraction. With Esther Johnson

Decolonizing of collections and changing the name of the Museum of Us. With James Haddan

Opening a brand new attraction in the midst of a global pandemic! With Hannah Monteverde

I’m A Celebrity, Get Me In Here! Translating big brand IPs into commercial ventures, with James Penfold Controller of Partnerships at ITV.

Adapting the Stonehenge experience from international to domestic audiences, with James Rodliff.

Co-creating a cutting edge 21st century science and discovery centre. With Michelle Emerson

How to be a better leader in the attractions industry. With Matt Heller.

Applying service design to the visitor journey. With Paul-Jervis Heath

Chatbots and voice strategies! How attractions can obtain maximum value from both. With Roy Murphy

The Making of Harry Potter. With Geoff Spooner

Skip the Queue is for visitor attraction owners, directors and managers who want to improve their organisations and create a better experience for their guests. Each episode we’ll speak to industry experts and inspiring leaders who will share their knowledge of what really makes an attraction successful - both for offline and digitally.

English

hubhopper

Skip the Queue

hubhopper