SOCAP CEO Marjorie Bynum chats with Dave Knox, author of Predicting the Turn: The High Stakes Game of Business Between StartUps and Blue Chips. Dave is also a keynote speaker at SOCAP’s Re-Imagine Conference in October. Learn more about the key insights in Dave’s book that also speak to important role of customer care.

SOCAP International: Moving at the Speed of Innovation

Episode 7 – Predicting the Turn

With the rise of intelligent digital assistants, what are the implications in customer care? Tune in to hear Scott Klososky of Future Point of View re-imagine the future of customer care with these up-and-coming artificial intelligence systems.

Episode 6 — Digital Assistants

Featured Speaker: Nathan Bobay, Customer Solutions Manager, Delta Faucet CompanyWhat is Conscious Capitalism? What traits in a company’s culture allow innovation to thrive? Tune in to this podcast to hear the answers and learn more from Nathan at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.

Episode 5 – Conscious Capitalism: When Company Culture Drives Innovation

Featured Speaker: Johnny Russo, Associate Vice President of Digital Marketing and Ecommerce, Mark’sHow do you drive innovation in your team? Listen to Johnny’s perspective on what innovation means and how he builds trust and empowers his team to take ownership to drive disruptive thinking. Learn more in-person from Johnny as he keynotes at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.

Episode 4 – Innovation: The Great Divide

Featured Speaker: Josh Wilke, Director of Marketing, Wilke GlobalIs the customer care industry ready to embrace the artificial intelligence (AI) revolution? With up-and-coming technologies including chatbots and mobile messaging, learn about the ripple effects it has on the delivery of customer care. Hear from Josh on embracing change in the mobile revolution now and whether or not we are prepared for the artificial intelligence revolution. Learn more in-depth in our technology panels at Moving at the Speed of Innovation: SOCAP’s 2017 Annual Conference.

Episode 3 – Transformational Technology in Customer Care Delivery

Featured Speaker: Tamara Kleinberg, LaunchStreetWhat is your “Innovator Archetype?” Listen to our latest podcast to learn more about this theory from Tamara Kleinberg, Founder of LaunchStreet and keynote speaker at SOCAP’s upcoming 2017 Moving at the Speed of Innovation Annual Conference. Learn more about the inspiration behind Tamara launching her own company dedicated to helping businesses ignite innovation as well as her thoughts on the innovation potential of today’s customer care industry. 

Episode 2 – How to Tap into the Power of Innovation

Featured Speaker: Scott Klososky, Future Point of ViewDo you have what it takes to design an innovative technology strategy to stay ahead of the curve in today’s fast-paced consumer market? Tune in to hear more from Scott Klososky, Founder of Future Point of View (FPOV) and keynote speaker at SOCAP’s 2017 Moving at the Speed of Innovation Annual Conference as he shares his thoughts on “digital maturity” as well as how organizations can adopt a culture of innovation and use technology to advance company goals. 

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SOCAP International: Moving at the Speed of Innovation

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