In this Episode, Reliant Funding CEO, Steve Keitz shares the lessons he learned during Covid and the best practice to continue post-covid. Steve also provides invaluable insights into company culture, company cost optimization, and the use of AI in a financial services company. Highlights: Focus on employee and customer needs: During the COVID-19 pandemic, Reliant Funding prioritized the health and safety of their employees and showed flexibility towards their needs, including working from home and adjusting payments for struggling customers. This approach helped maintain high customer satisfaction and employee retention. Embrace technology: Reliant Funding utilized virtual private networks (VPNs) and provided employees with the necessary equipment to ensure secure access to essential technologies like Salesforce, QuickBooks, and the marketing cloud. This enabled their workforce to continue their jobs remotely without disruption. A recession is coming, although it may be slower due to inflation impacting discretionary income, resulting in less buying, and the housing market's impact on the US economy. Companies must inventory all their efforts to understand the return on investment and decide if they are projects that increase revenue or lower expenses. Automated underwriting in the merchant cash advance space is a people and time-intensive process, but companies like Reliant Funding have invested a lot of money in technology to do it. The future of AI and machine learning in the industry is using neural net algorithms that constantly update information. Companies must optimize their cost while maintaining long-term growth. Building companies with excess talent, approving projects without knowing their return on investment, and undertaking projects that do not increase revenue or lower expenses should be avoided. For more updates, visit: bolt.today

The Future Focused CXOs Podcast

The Future Focused CXOs Podcast | Episode 4 | Steve Keitz, CEO at Reliant Funding

In this Episode, Cantaloupe CTO, Gaurav Singal shares the lessons he learned during Covid and the best practices to continue post-covid. Gaurav also provides invaluable insights into company culture, the impact of covid on innovation, and company cost optimization. Highlights:   Covid has made a lot of changes in corporate life, even including our personal life. In mid-2020, all of us were stunned by the onset of Coronavirus and the Pandemic, this has changed the dynamics in terms of people being productive even if they work from home. Setting up a company emergency playbook will allow you to be able to navigate another crisis.   Companies must invest in their company culture to drive innovation, attract new people, and make their employees happy.  When people are co-located, the company culture thrives, and leaders can take decisions to align with the culture, values, and company trajectory. However, remote work is a challenge, so leaders must trust in their teams and push decision-making on them. As a CTO, a way to see an impact on innovation is by being agile and encouraging people to be in person to collaborate and do design work. Leaders must develop a connective tissue with employees to ensure they feel empowered to work remotely or in the office. A CXO can optimize cost without impacting long-term growth by understanding the two types of costs in any company: bad cost and good cost. A leader should always be looking at how to cut the bad cost from the equation and the company so that the company is operationally efficient. They should also invest their limited resources and money where they can make the maximum impact. For more updates, visit: bolt.today

The Future Focused CXOs Podcast | Episode 3 | Gaurav Singal, CTO at Cantaloupe

Frank Pinder, EVP at Corporate Visions, shares his perspective on the Sales lifecycle, future company culture, and technologies companies can adopt to transform their digital sales. Frank also provides invaluable insights on company cost optimization. Highlights: The Covid-19 pandemic has accelerated the move towards digital selling, and companies are focusing more on enabling digital selling motions in their organizations to meet changing customer preferences. Face-to-face interactions are still significant in some sales cycle stages, particularly in the middle stages, and for maintaining relationships with existing customers. The impact of technology during the pandemic has helped companies transition to digital sales and employee engagement, focusing on people, processes, and products. Companies need to optimize costs in the current market, but should avoid the "action trap" and instead shift towards sales enablement to equip sales teams with the right skills and messaging to be effective in the market. It is too soon to tell how company culture will change in the future due to the pandemic, but interesting data will continue to develop in 2023 as the market unfolds. Companies should take a thoughtful approach to use technology and find a balance between scrutinizing sales performance and supporting the sales team during uncertain times. For more updates, visit: bolt.today

The Future Focused CXOs Podcast | Episode 2 | Frank Pinder, EVP at Corporate Visions

Get ready to discover the secrets of maintaining a thriving company culture in a post-pandemic world! Join us on "The Future Focused CXOs" podcast as we sit down with Recurly CFO, Steven Springsteel, for an exclusive interview. From adapting to remote work to keeping employees engaged and motivated, Steven will share his invaluable insights and learnings on all things company culture. Hosted by our very own Founder & CEO, Jayant Umrani, this is one episode you won't want to miss! Tune in now to hear from one of the industry's most accomplished leaders.  Highlights:   - Companies are adapting to remote work and reducing office spaces post-pandemic.  - Maintaining company culture in remote work requires consistent communication and check-ins.  - Periodic check-ins have replaced annual performance reviews for the company mentioned.  - Technology is a tool for maintaining company culture by streamlining processes and improving collaboration.  - Cost optimization should prioritize long-term growth, and CFOs should leverage their unique position and offer alternatives instead of just denying requests. For more updates, visit: bolt.today

The Future Focused CXOs Podcast | Episode 1 | Steven Springsteel, CFO at Recurly

Looking to discover the winning strategies employed by CXOs to propel their organizations to success, even in the toughest of times? Then you've come to the right podcast! Join us as we delve into the minds of CXOs and glean insights into how they navigate challenges and drive growth in their companies. Whether times are good or bad, our guests will reveal the tactics and techniques that have helped them triumph over adversity and thrive in the business world. Tune in now to gain exclusive access to their wisdom and experience!

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The Future Focused CXOs Podcast

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