 McKinsey's research says that peer-purchasing insight seems to have more influence on consumers than any kind of marketing strategy. Today, Roberta Fusaro speaks with Dave Fedewa, McKinsey partner and Chauncey Holder, McKinsey senior expert to understand how and why business must prioritize the consideration of customer reviews – or risk falling behind more nimble competitors. Also, hear from mathematician, lawyer and now early-tenure consultant, Princess Daisy Akita, based in Los Angeles. McKinsey article about the impact of customer reviews: https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/five-star-growth-using-online-ratings-to-design-better-products   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 27:15) >   

The McKinsey Podcast

Why business must heed customer reviews

 The relentless pandemic is forcing business to confront the challenges presented by Omicron. Shubham Singhal, senior partner and the global leader of McKinsey's Healthcare, Public Sector and Social Sector practice joins today. He shares his insight on successful business coping strategies, telltale signs of an endemic, and the possibilities of the mRNA vaccine. After, hear why there's reason for hope - and hard work - when it comes to climate change from climate scientist, Katharine Heyhoe, featured in our Author Talks series. Article: https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/when-will-the-covid-19-pandemic-end Author Talks series: https://www.mckinsey.com/featured-insights/mckinsey-on-books/author-talks   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 30:14) >   

How business is facing the challenges of Omicron

 Many nurses are reevaluating their commitment to direct patient care. Now, during a time of unprecedented need, what can health systems and other employers of nurses do to inspire this backbone of the healthcare workforce to stay? Hear from Gretchen Berlin, RN and McKinsey senior partner on the state of nurses, and specific suggestions to improve their work experience, practically and emotionally. After, David Baboolall, McKinsey associate partner, joins us to discuss the recent findings of McKinsey's report: Being transgender at work. Nurse survey: https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/nursing-in-2021-retaining-the-healthcare-workforce-when-we-need-it-most Transgender report: https://www.mckinsey.com/featured-insights/diversity-and-inclusion/being-transgender-at-work   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 31:46) >   

Nurses and the great attrition

 Burn-out in the workplace is an omnipresent state for so many of us, but especially so for women who tend to take on the responsibilities of home as well. This could lead to attrition which means leaders face a potential talent crisis if stress in their workplace goes unaddressed. This discovery and many others are explored in the recently released, "Women in the workplace 2021" report. Hear from two of its authors, McKinsey senior partners Alexis Krivkovich and Lareina Yee. Following, hear senior partner, Sven Smit, share his "rookie moment" when about twenty years ago, he asked for the unusual - time off to care for his young daughter. Women in the Workplace 2021 report: https://womenintheworkplace.com/ Rookie Moment: https://www.mckinsey.com/featured-insights/my-rookie-moment   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 34:08) >   

The state of burn-out for women in the workplace

 How can organizations build resilience into their processes so they can be ready for the next inevitable supply chain disruption? Hear from Knut Alicke and Dan Swan, McKinsey partners, in conversation with executive editor Roberta Fusaro, on steps to take to achieve supply chain resilience, how to manage inflation and examples of how clients have successfully set themselves up to manage future disruptions. Following, hear from Oscar Viyuela Garcia, an early-tenure consultant who left academia for a career at McKinsey.   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 27:00) >   

How to create a resilient supply chain strategy

 Due to a lack of product and services tailored specifically to meet the needs and wants of Black consumers, their loyalty is up for grabs and offers a huge opportunity for business. There is also a greater chance to meet social and moral objectives. This, according to McKinsey's recent report about the economic state of Black America. Hear Shelley Stewart III, partner at McKinsey, in conversation with Lucia Rahilly, global editorial director, to discuss specific areas where the private and public sectors have the most expeditious opportunities. The economic state of Black America report: https://www.mckinsey.com/featured-insights/diversity-and-inclusion/the-economic-state-of-black-america-what-is-and-what-could-be Also, hear from Eric Kutcher, senior partner at McKinsey, who shares a big, hard lesson learned when he was starting out, from McKinsey’s “My Rookie Moment” series: https://www.mckinsey.com/featured-insights/my-rookie-moment   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 30:41) >   

Serving the Black consumer is a $300 billion opportunity

 They're the most educated with great expertise. Yet, they remain underestimated. It's the people over 45, a useful cohort that struggles to find new employment, in large part, due to ageism. Hear from Mona Mourshed, CEO of Generation, an organization that trains people who are unemployed, underemployed, or need to learn new skills in conversation with Roberta Fusaro, McKinsey executive editor. They also dig into how employers stand to gain by investing in older workers - practically, culturally, and economically. Generation report: https://www.generation.org/news/unemployed-aged-45-and-above-face-ageism-and-career-challenges-globally/ Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 18:59) >   

The economic and social disadvantages of ageism

 People are quitting in record numbers. Such an exodus threatens to increase labor costs, more attrition and contribute to brand bruising. Leaders can hang on to the best if they give their employees what they want—respect and a sense of belonging. Hear from experts in talent and organizational health, Aaron De Smet and Bill Schaninger on how those in charge can adapt their leadership styles to meet the needs of today's workforce. Reading material referenced: • The Wealth of Nations by Adam Smith • McKinsey article and report about the great attrition • McKinsey article about psychological safety   Theme music composed and performed by Joy Ngiaw Read more >    Listen to the podcast (duration: 32:03) >   

Leaders must adapt to prevent more quitting

 We’re launching a new season of The McKinsey Podcast starting this Fall with fresh content. Between now and then, we’re re-broadcasting popular episodes from different McKinsey podcasts. Today, you'll hear about how companies are grappling to make sustainability-focused choices from the McKinsey on Consumer and Retail podcast. Read more >    Listen to the podcast (duration: 19:50) >   

Sustainability in the consumer sector

 We’re launching a new season of The McKinsey Podcast starting this Fall with fresh content. Between now and then, we’re re-broadcasting popular episodes from different McKinsey podcasts. Like a recent episode from McKinsey on Government where you’ll hear about the imperative of government to build cyber resilience, how the private sector can play a role and the future of the federal cyber workforce. Francis Rose hosts a conversation with Tucker Bailey, partner at McKinsey and Will Hurd, former congressman and former chair of the information and technology subcommittee on the oversight and government reform committee. Read more >    Listen to the podcast (duration: 25:40) >   

Cyber Resilience

 The McKinsey podcast is launching a new season with fresh content this Fall. In the meantime, we’re featuring episodes from our other popular podcasts. Today, it’s the McKinsey Global Institute’s Forward Thinking podcast. Co-host Anna Bernasek is in conversation with Jeffrey Seller, producer of Broadway hits Hamilton, In the Heights, and Rent, about how Broadway and live performances have endured during the past tumultuous year-plus. Hear about: • Shutting down, pivoting, then staging a production in Australia during the pandemic • How digital streaming services like Disney+ and Spotify affected demand for performance tickets • Why he created an affordable ticket lottery to increase access to the magic of live, in-person performances • Why he’s still an optimist, but one who’s focused on resilience This conversation was recorded in May 2021. To read a transcript of this episode, visit: https://mck.co/jeffreyseller Read more >    Listen to the podcast (duration: 24:33) >   

How Hamilton stayed alive during the pandemic: An interview with producer Jeffrey Seller

 The retailer of the future will harness the power of data, business building, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw. Read more >    Listen to the podcast (duration: 21:45) >   

How tech will revolutionize retail

 Structured problem solving can be used to address almost any complex challenge in business or public policy. Read more >    Listen to the podcast (duration: 24:30) >   

How to master the seven-step problem-solving process

 Work without passion can lead to listlessness says Joanna Barsh, senior partner emeritus, director emeritus of the Centered Leadership Project, and today's guest. So, practically speaking, how can leaders help their people find passion, when they feel none? What question can you ask yourself to stay engaged at work and in the world? What can leadership do to engender trust during these turbulent times? Tune in for immediately implementable actions that can change your daily perspective for the better. Links to mentions on the episode: https://grief.com/about-david-kessler/ https://joannabarsh.net/books/ Read more >    Listen to the podcast (duration: 33:40) >   

Centered leadership creates connection in turbulent times

 Optimism is high for flourishing entrepreneurship postpandemic according to McKinsey senior partners Kim Baroudy and Massimo Mazza. It's the acceleration of innovation, investment and tech that encourage their enthusiasm. Hear their take on the trends bolstering Europe and a new generation of startups. Read more >    Listen to the podcast (duration: 42:45) >   

Entrepreneurship beyond Silicon Valley

The McKinsey Podcast, our new flagship podcast series, takes you inside our global firm, and features conversations with experts on issues that matter most in business and management. McKinsey & Company is a management-consulting firm that helps businesses, governments, and not-for-profit organizations realize their most important goals. Topics covered in this series include strategy, technology, leadership, marketing, operations, organization, and the role of business in society.

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The McKinsey Podcast

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