Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast It's the lazy days of summer, and because of that our Salesforce Summer 21 release notes overview is out AFTER the release. Okay, it wasn't really laziness just lots of schedule conflicts. In this episode, Mark and Brian go thru the Salesforce Summer '21 release notes and highlight some features. Show Overview 0:00 Is it a bit hot in here? 1:30 Introduction 2:25 Coconut Joke 2:38 Summer '21 release overview 53:07 Outro Emily Hirsch 55:15 Post Outro Links in This Show Salesforce Summer 21 Release notes FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

WizardCast

Salesforce Summer '21 Release Note Overview WizardCast 116

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast We're talking about the history of debugging flows. What we used to have to do and how we got to have the tools we now have - including new debugging updates in Summer '21 release. Tim Peng - Directory of Product Management at Salesforce shares the journey of Debugging Flow. Show Overview 0:00 Debugging the computer 1:30 Introduction 2:46 A mite-y joke? 3:29 Debugging Flow with Timothy Peng aka Tpeng! 53:30 Outro 55:49 Post Outro Links in This Show Architect Record-Triggered Automation href="https://architect.salesforce.com/" target="_blank"> Saesflroce Architect resource FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Debugging Flow with Tim Peng WizardCast 115

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast It's been a while since the last episode. Thanks for your patience during this pandemic scheduling craziness. We're here to share what's coming in the Spring '21 release. So stay awhile and listen! Show Overview 0:00 Getting back to things 0:36 Introduction 1:36 A joke? 2:04 Another joke? 2:27 and another joke? 2:39 more jokes! 4:10 Actual Release notes 58:00 Outro 1:00:11 Post Outro Links in This Show Release Notes FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

We’re Back! A Spring 21 Release Notes Story Episode 114

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast True to the core (TTTC) sessions are now virtual and Monthly via Trailhead Live! Scott Allan, Senior Manager Product Strategy of Customer & Market Insights at Salesforce, joins us to talk about why this is a big deal and how you can participate. Plus, we have Sales Cloud Product Manager Aria Niazi who shares what TTTC impacts him and why Opportunity Product Lookups are no longer coming out in Winter 21. Aria is also the PM responsible for confetti. Show Overview 0:00 Getting to the core of things 1:32 Introduction 2:32 Super Batman 2:50 True to the Core sessions & Sales Cloud with Scott Allan, Senior Manager Product Strategy of Customer & Market Insights & Aria Niazi, Director of Product Management Sales Cloud 8:38 How to participate in True to the Core Sessions 11:45 A Product Manager's perspective of True to the Core 13:50 Lookups to Opportunity Products delayed - WHY Aria WHY! 27:38 Confetti... WHY 41:29 Idea Prioritization September 14 - September 28 43:19 Why did some ideas get worked on even if they didn't win prioritization? 46:30 Why are we doing mix-cloud prioritization lists? 57:53 Outro 1:00:20 Post Outro Links in This Show Idea: Audio responses for True to the core on Trailhead Live! Opportunity Product Lookup Idea & PM Response Trailhead Live True to the Core live - Platform True to the Core on Trailhead Community Introduction Salesforce Celebration by Aria Niazi Prioritize Ideas for future development! Trailhead Basics What's on the other side of the Earth   FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS!Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

True to the Confetti with Aria Niazi and Scott Allan WizardCast 113

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast We couldn't hold Midwest Dreamin' this year due to the pandemic. So we decided to bring you an opening keynote session closing keynote podcast streamed for your safety and convenience. Peter Coffee with a special introduction by Eric Dreshfield joins the WizardCast with a discussion on technology, trends, and impacts of the pandemic. Peter is the VP of Strategic Research at Salesforce and has often spoken at Midwest Dreamin'. We talked about how some of the responses to the pandemic is an actual accelerant of trends we were already seeing before the outbreak. Show Overview 0:00 Message in a bottle 1:07 Introduction 2:07 Pooling Jokes 2:42 Midwest Streamin' Intro by Eric Dreshfield 3:33 Peter Coffee "Keynote" 5:33 Eric Dreshfield Midwest Dreamin' story 9:10 How have things gotten different 10:30 The pandemic is an acceleration of trends that were already underway 15:02 Built a ventilator management tool app in 4 days 20:20 What's wrong with the term "digital transformation" 23:17 Digital Transformation in Education 35:50 Scenario Planning 36:55 Efficiencies of Cities 42:50 Is Midwest Dreamin' still Midwest & virtual conference 56:30 Browser Brave & Privacy 1:0840 Outro 1:10:30 Post Outro Books Mentioned Future Shock Ted Nelson Computer Lib Dreammachines Links in This Show Overnight digital transformation: Welcome to the year 2025, 60 months early ZdNet Joe Mckendrick   Starlink Satellites Internet Scenario Planning with Peter Schwartz Brave Browser FEEDBACK You can ask your questions, make comments, bad jokes, and your requests!   Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! Share this podcast! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!  

Midwest Streaming with Peter Coffee WizardCast 112

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast What is User Experience and why is it important to us as Admin and Devs?  Show Overview 0:00 I give up! 1:31 Introduction 2:31 Joke 3:36 David Tsai User Experience Lead for IdeaExchange at Salesforce 4:42 What is User Experience 5:35 Difference between End User and Customer 9:40 A storied difference to solving problems. Story-driven problem statements 15:00 Salesforce Relationship design 23:50 The User Experience journey for Prioritization on the IdeaExchange 39:43 Continuous improvement 49:25 Outro 51:20 Post Outro Book recommendations Competing Against Luck Links in This Show Relationships by Design - Salesforce   Better Build with Ux Trailhead App Design and Prototyping Trailhead FEEDBACK You can ask your questions, make comments, bad jokes, and your requests!   Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

User Experience with David Tsai WizardCast 111

Organizations you can donate your time and money to if you're able. https://www.naacp.org/ https://bailproject.org/ https://www.aclu.org/ 

A Message

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast First, the IdeaExchange Prioritization can get 4000 participants, there will be a donation of $10,000 to habitat for humanity. So get out there, prioritize and then share! We have 2 weeks to accomplish this. Second, I'm really happy to have Scott Allan back to talk about the IdeaExchange. Scott brought Anusha Surepeddi, the Director of Product Management at Salesforce, with him to talk about prioritization from the perspective of a product manager. Anusha focuses on Analytics in Salesforce and has a number of ideas gone through and win prioritization. Show Overview 0:00 Eureka! 1:12 Introduction 2:12 Joke 3:28 IdeaExchange Prioritization with Scott Allan and Anusha Surepeddi 6:45 What is Prioritization of the IdeaExchange 12:00 Aligning across the teams 13:00 What's considered when to NOT pick up an idea 19:30 What happens after an Idea wins? 23:45 What happens if an idea doesn't win prioritization? 29:45 What makes a good idea? 35:00 What's a Use Case? 39:30 Brian's not so subtle attempt to promote his analytical idea 44:50 Priotizited to support Habitat to Humanity! 48:50 Outro - So sorry Adam Seligman 53:30 Post Outro Links in This Show IdeaExchange Reimagined IdeaExchange Prioritization Anusha Surepeddi via Twitter Scott Allan via Twitter IdeaExchange Basics on Trailhead Idea written as Use Case for Financial Reporting FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

IdeaExchange Prioritization with Anusha Surepeddi and Scott Allan

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast You're not imagining it! A need episode of the WizardCast is here! It's been a very rocky 2020 so far and we're far behind schedule. Thank you for all our listeners for sticking with us. We have a special episode including an interview with Kristen Engelhardt - VP, Trailblazer Marketing & Communities at Salesforce. She was the keynote speaker at Midwest Dreamin 2019 and shared a series of stories focused around the question "what would we do if we were not afraid" Show Overview 0:00 Measuring for success 1:54 Introduction 2:54 Joke 4:00 Thank you 5:13 MORE JOKES! 6:30 Kristen Engelhardt what would we all do if we weren't afraid 9:15 What is CMI 18:00 Energized by discomfort 19:50 Mark's discomfort story 20:35 Brian's discomfort story 24:00 How you decide to do something different 32:00 V2MOM - Vision, Values, Methods, Obstacles, and Metrics 34:30 Be Human in a moment of work 40:00 Share your story with Kristen via twitter @KTobyEngelhardt 42:30 Outro Thanks intern You - our listener - thank you for listening 43:20 let us know if you want us to do a LIVESTREAM episode via @WizardCast 45:03 Post Outro Links in This Show Kristen Engelhardt @KTobyEngelhardt FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

What if we were not afraid with Kristen Engelhardt WizardCast 109

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Salesforce Spring 20 release is here and is it full of goodness. We take a quick overview of some of the features we're excited, think are noteworthy, or simply just confuse us. Check out our overview of what's growing in your Salesforce org this Spring Show Overview 0:00 The Blue Box 1:24 Introduction 2:23 Knock Knock Joke 3:00 Spring 20 3:45 Retiring Features Customizable Forecasting and Territory Management 4:30 Custom settings and Custom Metadata visibility & other Critical Updates 9:20 In-App Guidance Generally Available 11:00 Same Site Cookie 12:25 Opportunity Scores 14:45 Clone Opportunity with related records 16:25 Edit Account Opportunity team related list 16:50Enhanced related list 18:00 Territories on Account Reports and Advance currency management in lex 20:00 Email Threading in Activity Timeline 20:40 Task Queues! 23:10 Hover Case popup 24:00 URL hacks are back in Lightning... kind of 27:50 Einstein Article Recommendation GA 29:45 Report Preview toggled OFF by default 30:27 Filed to Field Filters 30:56 Report Subscriptions as attachment 31:25 Count Unique Values 32:15 New Mobile App & Configuration 33:00 Before Save Flows 34:00 System-Mode Flow 37:20 Outro Thanks intern Susan Thayer 38:55 Back to the Episode! Links in This Show Flow with Product Manager Jason Teller and Shannon Hale FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill - REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Share a question for Parker Harris http://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music & sound effects https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Spring 20 Release Overview WizardCast 108

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast It's no secret that Mark and Brian love Salesforce Flow. This episode we are joined by two great Senior Directors of Product Management of Flow at Salesforce! Shannon Hale and Jason Teller share some of the upcoming features in Spring '20 release and where they see the Flow going in the future.   Show Overview 0:00 The SF-Files 1:43 Introduction 3:20 The SF-Files Continued 3:45 Rhetorical Joke 5:48 Senior Director Product Management - Flow at Salesforce, Jason Teller and Shannon Hale 7:40 A Jason Teller Theme song query 12:50 Favorite upcoming Flow feature 16:15 The flow puns. OH MY the Flow Puns 17:15 Importance of before save 21:00 70% are field updates on triggering record 21:18 Chris Peterson's precious APEX has been booted down the priority list 24:16 Process Builder in lightning flow? 30:00 Does anyone have the old Desktop Flow Builder (Swing Builder)?  32:43 Flow Team stole camera time from release readiness live. This time they get their own section! 38:50 Flow Templates 44:16 Mark wants Flow to be snappy 46:44 What else is Flow-oming (upcoming in Flow) 50:05 1 thing Jason & Shannon would like everyone to know 1:01:20 Outro 1:03:13 Post Outro Links in This Show Salesforce Automation - Trailhead Community Group Unofficialsf.com Shannon Hale Code Live! And other live episodes Flow Release Readiness Live 11:45 am - 1:00 pm pst Release Readiness Trailblazer Trailhead Community Group Shannon Hale Theme Song FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet!> NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Share a question for Parker Harris http://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS music https://freesound.org/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Never Gonna Give Flow Up with Shannon Hale and Jason Teller WizardCast 107

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Welcome to the first episode of Season 5 of the WizardCast posted in the year of the hindsight (2020)! New Years is a time for resolutions, and what better way than to resolve to improve our knowledge and skills. 100 days of Trailhead aims to help admins and devs to do just this. Originally, 100 days of Code, the event has morphed to include both Salesforce Admins and Salesforce Devs. Jessica Murphy joins us to share just how 100 days of code came to be and why it's important. Show Overview 0:00 Unresolved Quandaries 1:43 Introduction 2:43 a Joke only a father can love (by my 4 yr old son Lucian Kwong) 3:52 in Hindsight, Brian didn't choose a good resolution 6:11 Origins of 100 days of Code with Jessica Murphy 11:30 pink color astros 14:00 Don't be a brand be a builder 14:40 why 100 days 18:00 Brian has a good idea (copyright brian kwong 2019) 20:40 Get fit while getting smart (copyright brian kwong 2019) 28:48 Circle of life 30:55 How Jessica Murphy learned how to run 35:36 Outro, Planned for 2020 on the WizardCast, and intern Dave Blank 38:28 Post Outro Links in This Show 100 days of trailhead FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Share a question for Parker Harris http://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS Unresolved Quandires music https://freesound.org/people/RokZRooM/sounds/446745/ Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Origins of 100 Days of Code with Jessica Murphy WizardCast 106

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Dr. Natalie Petouhoff shares her thoughts on Customer Service.  She has a PHD of Engineering from the University of California, Los Angeles. She's a connoisseur of customer service and is passionate about making the world a better place.  Show Overview 0:00 A very Marky-doo mystery (Thanks Jen Bowen and Ben Bolopue) 1:34 Intro 2:34 Hopping Joke. Thanks Christina Nava @ChristinaCNava 3:15 Customer Service with Dr. Natalie Petouhoff 7:00 Personal Branding and Customer Service - keeping your promise 9:10 "At the end of the day we're all people" - Dr. Natalie Petouhoff 10:00 A corrosive story example 16:00 How does this apply to Salesforce Admins? 22:00 Write your own mission statement 29:30 Letters to phones, to computers customer service - History 37:45 How many fortune 500 companies have disappeared from social word of mouth? 40:00 Why are businesses so resistant to good customer service? 43:25 Are you on the bad customer list? 45:00 What do you want the word of mouth about you to say? 47:25 Thanks Gavin McElwee! 50:11 How to find Dr. Natalie PetouhoffDr Natalie Petouhoff 50:30 What's your mission statement? What are you doing on a daily basis? 52:30 Share your mission statement & thoughts on twitter with #CustomerServiceRevolution 53:58 Outro 56:04 Post Outro Links in This Show Dr Natalie News FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! Amazon Alexa Skill REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Share a question for Parker Harris http://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Importance of Customer Service with Dr Natalie Petouhoff WizardCast episode 105

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Click here to post a tweet! We're live at the Awesome Admin keynote at Dreamforce 2019! I'm joined by replacement Mark - John Graf, co-host of Cloudforce Collective podcast.  We're asking only the most hard-hitting important questions today. Thank everyone who put up with us including Francis Pindar, Squire Kershner, Alexander Lovell, Marc Baizman, Michael Kolodner, Steve Molis, Corey Snow, Jen Bowen, Charlie Isaacs, Gillian Bruce, Andy Schmiechen, Justice Sikakane, Ben Bolopue, and Leah McGowen-Hare What's your favorite confetti color? Show Overview 0:00 Brian Find the Culprit!? 0:49 Introduction 2:03 A Fishy joke from Squire Kershner 2:29 Tom - a better joke? 2:50 John Graf & Brian before the Admin Keynote 3:40 What is your favorite confetti color? 6:50 Einstein Search - No License count restriction! http://sfdc.co/EinsteinSearch 9:05 Zombie Fluxx by Looney Labs https://amzn.to/35wWKlR 10:33 Another off-color joke 14:30 Commercial 14:47 Post keynote break down 17:24 Short word from the editor 17:54 Charlie Isaacs the Unicorn raising money for Merivis Vet  19:10 Gillian Bruce sighting!  25:14 Leah McGowen-Hare  29:38 Outro 32:00 Post Outro Links in This Show Salesforce Awesome Admin Kenote Cloudforce Collective - Podcast by John Graf Francis Pindar WizardCast 38 Einstein Search with Alexander Lovell WizardCast 98 Campfire Stories with Justice Sikakane WizardCast 95 Support Merivis to help Vets! Start using Einstein Search! Zombie Fluxx by Looney Labs FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Dreamforce Awesome Admin Keynote 2019 WizardCast 104

Send Us Your Feedback & Suggestions! Voicemail: 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email: wizardcast@thewizardnews.com Website: https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Brian traveled to Dreamforce to find just who really booked Parker Harris. Since he was here, he decided he might as well do a podcast and find out just what people are hoping, expecting, and dreading to hear in this year's main keynote. Then new co-host Ben Polopue joins Brian to share our thoughts on all that happened during the keynote this year. Show Overview 0:00 Who booked 'em! Dreamforce Edition 1:45 Live pre-keynote interviews 23:11 Pardot vs Marketing Cloud throw down preview Chris Zullo vs Andrea Tarrell 24:01 The culprit has been found! 24:42 A ham joke 24:53 Post-keynote breakdown with Ben Bolopue 44:27 Outro 44:46 Nominate MVP 45:23 Happy birthday Libsyn 46:55 Post Outro Links in This Show App Street Team "Beyond CRM Basics" by Deepa Patel UN Women Merivis helping veterans Cloudfocus Weekly Podcast Who is a MVP Nominate MVP FEEDBACK You can ask your questions, make comments, bad jokes, and your requests! Contact Us via Website https://thewizardnews.com/wizardcast_home/contact-us-wizardcast Leave a Voicemail 608.492.0321 (Note please tell us in your message if you do NOT want your voicemail to be included in the podcast). Email wizardcast@thewizardnews.com HELP US SPREAD THE WORD! We'd love it if you could please share #WizardCast with your twitter followers. Click here to post a tweet! NEW!Amazon Alexa Skill - NEW! REVIEW US ON APPLE PODCASTS! Review Us Support the show! WizardCast Merchandise Store Shop On Amazon Libsyn podcast hosting:  Get a free month with promo code: podmagic Other Ways To Support Participate In The Show! Share an IdeaExchange idea for our Ideas Highlight episodes! http://bit.ly/ideahighlight Share a question for Parker Harris http://bit.ly/parkerquestions Ways to subscribe to The WizardCast Click to Subscribe via iTunes/Apple Podcasts Click to Subscribe via Google Podcast App Click to Subscribe via Stitcher Subscribe via RSS Audio and Music provided by: Cherry (Instrumental Version) (Josh Woodward) / CC BY 4.0 Sounds from: http://www.freesfx.co.uk episode!

Dreamforce 2019 Main Keynote Extravaganza WizardCast 103

The podcast for salesforce.com products, features, and community all with a sense of humor. Perfect for Salesforce Admins, Salesforce Developers, and other Salesforce professionals everywhere. Brian Kwong - aka Salesforce Wizard - and Mark Ross - aka Salesforce Yoda - explore the world of salesforce.com with some fun and humor. Learn tips and tricks, Salesforce career options, new features, and other topics around the Salesforce world all with a smiles and puns. Listeners are invited to interact with us. Maybe we'll interview you or you could join us for a quiz episode. Perhaps you'll send us a question or a bit of audio we can play on the podcast. So come and join us. I hope you learn something. I hope you laugh. Above all I hope you have some fun.

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