Want to ear about challenge and perseverance? Alright Enrique is the country manager of Sweet inn ( https://www.sweetinn.com ) and he will tell how to be a great country manager when you got 1209876543 tasks to take care of and how to build a trustful team. Enrique never stops to learn and I encourage you to do the same!! check " executive training". This was the last episode of the Barcelona season, Bonus one even. As we did on the phone :-) 

Becoming Hospitality Leader

E 11 - S 1 - Enrique Mas - Sweet Inn - Country Manager - How to make everyday the best day of your career

Hospitality is about... money !! of course, if money is not coming in, nothing works. Alexis' company is about helping hotels to improve their finance and he will teach you a few about it. He built his own ( super) successful consulting company https://abalconsulting.com. Alexis will also tell you about how to build a winning team.  As I explain it, meeting Alexi might make you want to know more about revenue management. Here is the online training I found : https://fr.coursera.org/learn/fundamentals-of-revenue-management ( the cover art of this episode is where we registered the podcast !!) 

E 10 - S 1 - Alexis Barceló Managing Director @ABAL Consulting - Learning about revenue management and building a great team

For this talk I tried to get you guys as much information possible about how to operate apartment hotels like a maestro, thank to Estella ;-) We are still in Barcelona for this talk. As the venues Estella is in charge off are perfect, I believe she will teaches you a lot about exigence and high performance.  To get an idea about how a high standard apartment hotel looks like I encourage you to check their website on https://www.thestreetsapartments.com/en/index.html Their website is some of the best I've ever saw in hospitality.  

E 9 - S 1 - Estella Indaco CEO The Streets Apartments- Learning everything about apartment hotel operations

So much to say about this talk!! Firstly you will learn about the operation side of a boutique hotel with 9 rooms and how to give extra special customer service to make your guest feel like home. Then you will know about Olga who has been working in Spain, Dubai, Mauritius island and China! Last but not least you will learn how to handle working in hospitality with celebrities!  Delicious talk in the voluptuous Martgot house that I recommend to check for interior decoration ideas. Cheer ! http://margothouse.es/ 

E 8 - S 1 - Olga Monje - GM of Margot House - Dealing with celebrities at work

You guys know it... hospitality is not only about being a waiter or a cook... it is also about sales and marketing!!! Victor is working at some of the coolest venue in Europe (Hard Rock café, hey sounds great right?) and I had the chance to use a bit of his time to catch for you guys interesting information about how to do sales in an American way!!   I don't put the link to the venue because you know how to find it ( obviously). Cheer! 

E 7 - S 1- Víctor Juliá Vercet - Marketing and Sales manager for Hard Rock Café - Making people happy while spending money

Alright let's admit it, working in hospitality means having the worst working hours ever.... ( those who has been through knows it). But a solution exists for those who wants to work in hospitality and have a normal social life: school kitchen !! Holidays during summer, finishing work at 5 pm, regular work schedule... sounds like the dream !! Well Manel got it all. Plus he works at the MASSIVELY BEAUTIFULL school of Jesuïtes Sarrià and guess wants, he can see the day's light every day even if he is in the kitchen !!!  More info about the school here, I put a picture of it as the cover of the episode so you guys can see why I'm such a fan of https://www.santignasi.fje.edu/ca

E 6 - S 1 - Manel Barahona Navarro - Sous chef at Jesuïtes Sarrià - How to be a cool kid in the school kitchen and have office working time while working in hospitality

WOOWWW we were at a really nice venue this time! Alright, meet Joan Angli Sallares who is the fourth generation GM of the splendid Victoria Termes.  The venue is nearby Barcelona but I had to take a little bus to get there. Not regretting the trip!  Joan will explain to you how to transform an old venue into a new concept without losing its soul, and how to settle your leadership when your family has been running the business for over 150 years. To be honnest I went crazy about the terms under the venue and really encourage you guys to have a look on. They are really, really, really splendid https://www.termesvictoria.com/ 

E 5 - S 1 Joan Angli Sallares - GM Hotel Balneari Termes Victòria - 150 years of experience - How to settle your leadership when you inherit of the title

This episode if made for those who are looking for creating a cozy and friendly atmosphere in their venue. In other words Yordan explains to you how to turn your customer into your best friends. And his strategy works! Maka Maka café is such a cool spot where people like to head for any kind of occasion, the pot is always full! to know more about this venue ( and discover the best french fries of Barcelona) here is their website.http://makamaka.es/ You can even buy their tee-shirt there !  Yordan is also a hard-working man who has been managing venues since his early twenties, a good guide for newcomers in the industry! 

E 4 - S1 Yordan Staykov GM Maka Maka Café - becoming friend with your customer

kids alert !!! Do you want to learn how to manage a venue which has a lot of families as costumer? Or how to drag  flow to your venue when the next door venue is a massive football stadium?  Oscar Perez is the man to talk! He is the F&B manager of the CE Laieta. A spot club which owns also a bar, restaurants and a cocktail bar.  This is a great podcast for people looking into learning how to handle families and very loyal customers ( that have been coming for over 20 years).  In case you might be interested to apply for a position there ( as it is really a cool spot to be), we encourage you to have a look on their website http://www.laieta.cat/ca/inici

Ep 3 - S 1 Oscar Perez F&B manager - CE Laieta - Working with kids

Want to hear a great team leader talking? We carry on our stay in Barcelona with an entertaining talk with Yotam Fuchs who is the leader of the hostal Balkonis located in Barcelona.  From Isreal to Barcelona, Yotam is a charismatic leader who put a lot of emphasis on how to be a great manager and getting the best of his team. Good tips from a very straight-forward leader who don't mind doing the dirty job if needed. You will discover in this talk how regularly you are supposed to paint a room to get its wall perfectly clean! The answer might surprise you.  To know more about the hostal you can visit its website https://balkonis.com/fr/. 

Ep 2 - S 1 Yotam Fuchs Hostal Balkonis GM - Saying byebye to holidays and being a team leader

Welcome to the Episode 1 of Becoming Hospitality Manager - Recorded in Barcelona  Juan Carlos is a passionating GM who  has been into the industry for over 30 years now. For beach hotels to moutains hotels, he did them all!! A biible of knowledge.  Juan will give you some of his best recommandation and tips about how to set your hotel appart from its competitor.  You can check more info about the conqueridoc hotel here https://fr.hotelconqueridor.com/ 

Ep 1 - S 1 - Juan Carlos El Conqueridor GM - Passion & Hospitality over 30 years of career - How to put your hotel appart from others

   Are you looking for becoming a hospitality leader?  To reach an upper level in your professional skills and achieve your ultimate career goal?  Welcome to becoming a hospitality leader podcast. This is your host Morgane. I worked in hospitality before and already interview over a hundred of F&B professionals during my experience as a journalist. 

Ep 00 About this podcast

Are you a student looking forward becoming a leader into hospitality? Or a worker thinking about getting into hospitality? We got your back!! Here is the only podcast when you can hear honest testimonials of professionals working in the field! Nothing hidden! We tell you EVERYTHING! Twice a month, I will publish podcast where I interview leaders you will love to know more. Get to know special technics from business insiders all over the world. The talks will always be casual and fun :-) Don't hesitate to get in touch on https://www.linkedin.com/in/morgan-chaix-6009b88b/

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Becoming Hospitality Leader

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