In this Owner to Owner segment, Cathy Harbin, PGA, LPGA , Pine Ridge Golf Club, NGCOA Board of Directors Secretary, and At-Large Director for the PGA Board of Directors along with Del Ratcliffe, PGA, Ratcliffe Golf Services, Inc, NC and 2021 NGCOA Don Rossi Award dig into motivating and gaining buy-in from a small staff with reluctant customers to help push the fundamental things that a golf course has to do well such as obtaining customer data, email campaigns, constantly promoting upcoming events, selling memberships or annual passes, forming leagues and more!  In this Inside Golf Business segment, Lucas Boyd, President & Matt Brost, Executive Vice President of Boyd, Shackelford, Barnett & Dixon, LLC (BSBD Group), the NGCOA Insurance Services provider, discuss how NGCOA member golf courses can obtain comprehensive and cost-effective property casualty services, medical (pharmacy, dental and vision), and life Insurance and disability income protection. The BSBD Group has the ability to create unique programs for both the smallest of golf courses and golf management companies with large portfolios.

Golf Business podcast

Episode 75: Cathy Harbin, PGA, LPGA, Pine Ridge Golf Course, NGCOA Board Member & Del Ratcliffe, PGA, Ratcliffe Golf Services; Lucas Boyd, President of Boyd, Shackelford, Barnett & Dixon, LLC (BSBD Group) & Matt Brost, EVP of BSBD Group

In the House Chat segment, on-course optimization experts Bodo Sieber, CEO Tagmarshal and Joey Walters, General Manager, Tagmarshal, our newest NGCOA partners, share their insights into how top golf courses like Valhalla, Bandon Dunes, Cog Hill, Baltusrol, Olympia Fields and others, use data and technology to achieve important business goals including, operating more efficiently, creating excellent player experiences, managing increased course traffic, and maximizing revenue. We also discuss which factors make or break the player experience and how these can be managed effectively, by using data, implementing new processes and communicating effectively, to achieve success. In the Inside Golf Business segment, Jeff Price, Chief Commercial Officer of the PGA of America and Charles Dillahunt, Strategic Adjunct to the Chief Executive and Chief People Officer for the PGA of America discuss "Make Golf Your Thing" … a recently launched collaborative effort across the golf industry to ensure the future of golf is open to everyone. This multi-faceted, multi-year campaign works to invite more people to the sport from all backgrounds to enjoy the game of a lifetime – their way. The movement is underway, and we hope you’ll join us to learn more!

Episode 74: Bodo Sieber, CEO Tagmarshal & Joey Walters, General Manager, Tagmarshal; Jeff Price, Chief Commercial Officer of the PGA of America & Charles Dillahunt, Strategic Adjunct to the Chief Executive & Chief People Officer for the PGA of America

In this Owner to Owner segment Whitey O'Malley, Saddleback Golf Club, CO and Justin Smith, Olde Homestead Golf Club, PA discuss the surge in play they are experiencing at their courses, supporting charitable golf events, pricing, and actions they are taking to capitalize on play at their facilities. In this House Chat segment, Jason Pearsall, CEO of Club Caddie, an NGCOA Partner and sponsor of Golf Business LIVE, will discuss his experiences operating golf courses as a former golf course owner, now as the CEO of a golf management system software provider, industry transitions from legacy to cloud-based systems, and the importance of mobile application engagement with customers.

Episode 73: Whitey O’Malley, Saddleback Golf Club, CO, and Justin Smith, Olde Homestead Golf Club; Jason Pearsall, CEO of Club Caddie.

In this House Chat segment, Justin Apel, Executive Director of the Golf Course Builders Association (GCBAA) discusses the valuable assets and information their organization brings to golf course owners and operators. In this Inside Golf Business segment, John Brown, CEO of Brown Golf Management and creator of GolfBack with owners, operators and the Brown Golf team discusses the importance of maintaining a direct relationship to their customers, and systems they have created to drive direct bookings and minimize 3rd party acquisition of their customers.

Episode 72: Justin Apel, Executive Director, Golf Course Builders Association: John Brown, CEO of Brown Golf Management and GolfBack

In this owner to owner segment, Allison George of Toad Valley Golf Course and Jeff Hoag, Scott Lake Golf & Practice Center discuss golf at their facilities coming out of a year of Covid, the high-demand and interest in golf.  Where will the staff come from to support unprecedented levels of play and how does golf continue to ride this wave? Are you ready to support the “Make Golf Your Thing” initiative? In this House Chat segment, NGCOA partners from the PGA of America, Kelly Gilley, PGA, Career Consultant and Western Region Team Leader and Chris Kulinski, PGA, Career Consultant and Recruitment Specialist, discuss PGA Career Services.   

Episode 71: Allison George, Toad Valley Golf Course, Iowa and Jeff Hoag, Scott Lake Golf & Practice Center, Michigan; Kelly Gilley, PGA & Chris Kulinski, PGA, PGA Career Services

In this owner-to-owner segment, Allison George of Toad Valley Golf Course and Jeff Hoag, Scott Lake Golf & Practice Center discuss golf at their facilities coming out of a year of Covid, the high demand and interest in golf.  Where will the staff come from to support unprecedented levels of play and how does golf continue to ride this wave? Are you ready to support the “Make Golf Your Thing” initiative? In this House Chat segment, NGCOA partners from the PGA of America, Kelly Gilley, PGA, Career Consultant, and Western Region Team Leader and Chris Kulinski, PGA, Career Consultant, and Recruitment Specialist, discuss PGA Career Services.

Episode 71: Allison George, Toad Valley Golf Course, Iowa and Jeff Hoag, Scott Lake Golf & Practice Center, MIchigan; Kelly Gilley, PGA & Chris Kulinski, PGA, PGA Career Services

In this House Chat segment, Jim Koppenhaver, Founder & President of Pellucid Corp provides a detailed overview of the new Golf Market Research Center (GMRC) Pellucid he created with Stuart Lindsay, Principal, Edgehill Golf Advisors.  The GMRC provides facility comparative reporting and benchmarking information including weather-based operational data, mini-market profiles, monthly trends, a range of KPIs, and peer group benchmarking. Numerous facilities are already taking advantage of an outstanding Pilot Program, and the official launch for those interested in being Charter Members with a range of additional benefits begins on May 1, 2021. In this Advocacy segment, David Young, CEO of Cadre Health outlines the financial benefits presented by the Employee Retention Tax Credit (ERTC). The ERTC provides a significant financial benefit opportunity to businesses and Cadre Health specializes in helping owners and operators navigate and take advantage of this program with no upfront costs, resulting in funds being returned to the business via the ERTC Program.   

Episode 70: Jim Koppenhaver, Founder & President, Pellucid Corp: David Young, CEO of Cadre Health

In this Owner to Owner segment, Don Rea, PGA, Augusta Ranch Golf Club and Secretary of the PGA of America, along with Cathy Harbin, PGA, LPGA - Pine Ridge Golf Club, NGCOA Board of Directors Secretary, and At-Large Director, PGA Board of Directors, discuss the use of newer technologies to enhance their golfers experiences, a return of events to their clubs, and the importance of educating new golfers about what they offer at their clubs.  In this Inside Golf Business segment, “The New Municipal Model?”, hear from National Links Trust Founder Mike McCartin and Area Director of Operations - Troon, Tim Krebs, PGA on the NLT mission in the District of Columbia, their approach to providing affordable, accessible golf supporting diversity and the overall growth of the game and learn more what the future plans are and their foundational pillars that will be built upon affordability, access, diversity…but with architectural interest.

Episode 69: Don Rea, PGA, Augusta Ranch Golf Club, Secretary of the PGA of America & Cathy Harbin, PGA, LPGA, Pine Ridge Golf Course, NGCOA Board Member and At-Large Director, PGA Board of Directors; Mike McCartin, Founder, National Links Trust & Tim Kre

In this Inside Golf Business segment, we welcome our partner the PGA of America and Steve Tanner, Director of League Golf, as he shares how PGA Jr. League drives significant engagement and value to host facilities. In this Owner to Owner segment Whitey O'Malley, Saddleback Golf Club, CO and Justin Smith, Olde Homestead Golf Club, PA discuss a lot of snow, environmentally friendly on-course “facilities” for customers, and 2021 plans for after the “thaw”.

Episode 68: Steve Tanner, PGA of America Director of League Golf; Whitey O’Malley, Saddleback Golf Club, CO & Justin Smith, Olde Homestead Golf Club, PA.

In this edition of House Chat, Dave Barton, NGCOA Director of Education & Editor of Golf Business Magazine and Mike Ketterman, NGCOA Director of Corporate Sponsorships, discuss the upcoming 2021 Golf Business Conference, to be conducted Jan 25-27 on the front end of the PGA Show Virtual Experience & Marketplace, Jan 26-29. In this Owner to Owner segment, Del Ratcliffe, Ratcliffe Golf Services, Inc, NC and 2021 NGCOA Don Rossi Award recipient along with Rock Lucas, Charwood Golf Club, SC and 2020 NGCOA Don Rossi Award recipient discuss what's ahead for them in the 2021 golf season.

Episode 67: Mike Ketterman & Dave Barton; Del Ratcliffe & Rock Lucas

In this Inside Golf Business Edition, Steve Jubb, Executive Director of the National Alliance for Accessible Golf, discusses inclusion and their mission "... to increase participation of people with disabilities in the game of golf", offering resources to those with disabilities and golf facilities that can support this important mission. In this House Chat segment, Jay Karen, CEO, NGCOA discusses the year in review and a look ahead to a bright forecast for golf course owners in 2021. Although 2020 brought a wave of initial uncertainty, owners and operators persevered and are positioned for a great 2021.

Episode 66: Steve Jubb, Accessible Golf; Jay Karen, CEO, NGCOA

This Owner to Owner segment features Allison George, Toad Valley Golf Course, IA and Rock Lucas, Charwood Golf Club, SC discussing the past year and what they can incorporate and apply in 2021 from what transpired in 2020. In this House Chat segment, George Cooper, Partner, Forbes Tate Partners discusses post-election legislative activities and what is on the horizon affecting golf course owners and small businesses as 2021 approaches with a new administration beginning and COVID still very much in play.

Episode 65: Allison George & Rock Lucas; George Cooper, Forbes Tate

In this Inside Golf Business, Charlie Garrison, one of the two founding brothers of Garrison Brothers Distillery, Hye, TX, will discuss injecting energy and creative "to go" solutions into your spirits program. In this House Chat segment,Shawn Six, Principal, Industry Insights, Inc, Dublin, OH, & Jay Andersen, NGCOA Director of Membership, will discuss the recently released NGCOA 2020 Golf Industry Compensation and Benefits Report, key takeaways, and this valuable NGCOA member benefit.

Episode 64: Charlie Garrison; Shawn Six & Jay Andersen - C&B

In this owner to owner segment Don Rea, PGA, Augusta Ranch Golf Club, AZ and recently elected Secretary of the PGA of America and Jeff Hoag, Scott Lake Golf and Practice Center, MI. discuss operational diligence as Covid lingers to ensure safe social distancing practices are still observed to provide a safe environment for both staff and customers. In this House Chat segment Tim Ummel, Co-Founder/CEO of Give Virtual Care discusses this exciting new health benefit NGCOA members will have access to providing employees instant access to doctors 24/7 for non-emergency medical advice and treatment recommendations.

Episode 63: Don Rea, PGA & Jeff Hoag; Tim Ummel - Give Virtual Care

In this Inside Golf Business segment, Jon Last, President, Sports and Leisure Research Group discusses the focus of their Back to Normal Barometer research, insights from that research, and what they are learning about golfers and implications for golf course operators and the "surge". Where is the increase in play coming from and what do their findings suggest will be the impact on longer term sustainability of this surge in play? In this House Chat segment, George Cooper, Partner, Forbes Tate Partners discusses possible outcomes for golf after the election, prospects for eventual COVID economic relief legislation, and governmental shifts in perspectives on golf during the pandemic.

Episode 62: J. Last, Sports & Leisure Research; G. Cooper, Forbes Tate

This is the Golf Business podcast brought to you by the National Golf Course Owner's Association (NGCOA), the leading voice for today's owners and operators. Each episodes features guests and discussions about some of the most important matters in our business. Hosted by former NGCOA president Charlie Birney. This podcast is supported by Yamaha Golf Carts, the official golf cart partner of NGCOA.

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Golf Business podcast

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