There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest  today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was the most important thing therefore his customers will be treated with the utmost respect. His company is growing at lightning speed much due to the determination of both himself as well as his wife Jena. Their reputation is absolutely incredible in the market at shows not just in the positioning and branding but in their online and offline reputation.  There’s an old saying work hard, play hard and this is truly a case of that. They are also very active in the community helping to get back because of their success. You can find out more about them at myguyplumbingnj.com .

Service Without Excuses

What are the Key Strategies To Growing Your Plumbing Company Right Now!! With Ryan Matthews of My Guy Plumbing

Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgency is needed along with many stories and reasons they should be at the forefront of your business. I always knew a sense of urgency personally as I was raised that way, but when I started my disaster restoration career many moons ago it became all more real because people relied on us 24 hours a day seven days a week number to respond to their emergency. They certainly did not wanna hear any excuses about why they couldn’t get there or why we weren’t able to handle their need, they trusted us and looked at us as a valuable asset but they needed to clean their damage quickly and to get their home back in order. With 2020 behind us and not be able to use that as an excuse anymore as well as a quick launch to the economy customers demands have come back. Think about how many people use Amazon, Just on the merit alone that they will get the product quickly and efficiently as well as without any excuses of why it’s not been delivered. Think about your business and if you have a sense of urgency, does your staff have it, because your customers will demand it going into the future. Please feel free to subscribe to our YouTube page as well as iTunes, Spotify, or wherever you listen to your podcast apps at. Also feel free to go to robmlyon.com and sign up for email as we give tons of goodies away as well as an e-book and a bunch of free information of how you can increase the profits and grow a successful service company. We also want to thank her sponsor so tell us or at sotellus.com/Roblyon to test drive this incredible service that is a game changer for your business. Also be in lookout for my book that will be coming out shortly call welcome to the review society that talks a great deal of the need for your reputation to be above all. Ty again

Do You have a sense of Urgency?? And How is it affecting your business Episode 4/ Season 3

Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “The President of The United States”. William Branum tells us a fascinating story of how we came from meager  beginnings growing up in Mississippi to becoming one of the most elite individuals in the country, and has no doubt gone through many things that most of us can’t even imagine even on the worst nightmares. He gave himself selflessly to defend our country and it’s a true honor to have him on the service without excuses podcast today. In this episode of season 3, episode 3 we discuss a great deal many of the tactical decisions as well as strategic decisions the guided him thru his career defending our great country. Many other things you were here in this podcast are lessons that can be applied to every business no matter what field or want industry you may be in.  William also discusses details behind dealing with anxiety and as he calls it baggage as well as  how he would self medicate with. Alcohol and prescription medication to help resolve many of these issues only to find out it was right back where it started the next day. He is now a successful entrepreneur with his own high-grade CBD Company that has been founded by veterans for veterans called nw-recovery.com. He talks in great detail about what “Get Naked” means and it’s not what you think. His life and warrior lessons are invaluable to anyone I was truly a great privilege and honor to listen to his story and the teachings that he’s been able to bring to all of our listeners on the service without excuses podcast. William has also graciously given our listeners a huge discount when you go to his website again at nw-recovery.com and put in the promo code (LYON20) when you check out!! Please subscribe and also sign up at our website for Ton of free resources at robmlyon.com today!!

Battle Lessons That Will Transform your Business, But Your Life with Former Navy Seal Sniper Trainer and 26 Year Veteran!!

Hello everyone and welcome to this weeks Sunday morning minutes for June 27, 2021. Today we cover the two P’s both persistence and patience and when are each or both needed at the same time. They are examples in your life every day that when things start going wrong they only tend to get worse, this is a fact we’ve all had we’ve all dealt with, however it’s times like those for your test your patience but be persistent with moving forward and not letting it bother you. Patience is something you learn over time at her experience and not necessarily something you’re born with, persistence is something you are generally born with and you have or you do not have. We’ve all heard the term stay the course continue to work on something, this podcast is a testament to that. The amount of time hours effort it takes to write, produce, record, master, and deliver the content that you hear there’s nothing shy of a massive.  But it’s what continues to fuel the passion and creativity that ends up in these episodes week after week month after month. Think about the things you do in your life pretend to be frustrating, however think about the side effects if you did not do those things and how much harder and more difficult tasks and events would be if you did not.  As always we want to thank So Tell Us or sotellus.com/Roblyon for their amazing sponsorship and beliefs in this podcast!! Please feel free to subscribe to our YouTube channel or whatever you listen to podcast app as well as visit robmlyon.com for more resources!!

Persistence or Patience for this weeks Sunday Morning Minutes for 6/27/21

One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done incorrectly or ill prepared to put the time and investment into adding a service.  Adding things that are related and can be done within the capacity of your current business model can be a huge benefit up a strategic way to grow your business, however many times a large investment of both financial and sweat equity can really bring down the core business. Understand what you do best and what becomes the most profitable and efficient thing in your business and then go from there. If you’re a carpet cleaner adding air duct cleaning services sometimes would make the most sense, however the little research and time you find at the investment to do it correctly is substantial as well as the education and technical training in order to serve your customers and clients effectively. If you’re a plumbing contractor I don’t currently do any HVAC work that might be a possibility, however it might be more impactful to develop a commercial division to your business or light commercial. If you’re a painter, you may want to consider doing the power washing or soft washing aspect however there can be a substantial investment in doing that correctly as well the chitppIf you’re a plumbing contractor I don’t currently do any HVAC work that might be a possibility, however it might be more impactful to develop a commercial division to your business or light commercial. If you’re a painter, you may want to consider doing the power washing or soft washing aspect however there can be a substantial investment in doing that correctly as well as A complete change of business model going forward. As always you want to sync so tell us for the sponsorship of this podcast, without them it would not be possible to sustain the growth and the both of information that we have been able to produce and are nearly 80 episodes. Please go to sotellus.com/roblyon to test drive it today, it’s been a tremendous and reliable source of growing a reputation and our revenue at New Jersey Best services. Also sign up for emails at robmlyon.com and you’ll receive a packet of incredible resources to help grow your service business. As always we ask you to like and subscribe at our YouTube channel Rob Lyon or on iTunes and Spotify as well as all other platforms. 

Should I Diversify or Should I Partner??? Episode 2/ Season 3

They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your employees getting the full picture of what your company is all about. In season three episode one we discussed in great detail with many examples of what you need to look at to grow this part of your business. It tends to be something I was very neglected when Companies get wound in a logistical issue and recirculating the same thing over and over again without realizing one huge factor, the human one. At the end of the day your creating A full snapshot for your customers to make a determination about, where they wanna spend their money and who they want to spend their money with. We all like to feel that we do the best that we offer the most that we are the greatest, and sometimes it’s very true however many times it’s not because we neglect that personal connection we have with our customers and clients. I am not stating at all anything it’s not completely professional and on a professional basis, but I am suggesting is growing that million dollar snapshot for everyone involved. By September at the latest things will change dramatically and many new people will come back to the workforce, we now have the opportunity to rebrand not just our business for the better but to rebrand our culture as well. If you haven’t already please like and subscribe or podcast on iTunes, Spotify, or whatever you listen to your podcast app, also please like and subscribe on YouTube and as always want to thank our sponsor So Tell Us. You can take a test drive of this incredible platform that we use in New Jersey’s Best everyday with consistent success at sotellus.com/Roblyon today!! Fell free to also visit Robmlyon.com for a ton of resources to help grow your service company. 

If a Picture Used To Be Worth a Thousand Words, Today It's Worth 1,000,000 for Season 3/ Episode 1

One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true part of the bricks and mortar in your business? There’s an old saying that the fish rots from the head down, and I found more times than not the company culture is killing its self from the top internally due to poor management and leadership, therefore causing a fast rate of attrition. It cost a fortune to motivate, train, and develop your employees into the well oiled machine they need to be. The question is everybody on the same page, more often than not that’s where the disconnect happens. And his this podcast episode of Season 2/ episode 48 we discuss this with my friend Ivan Turner of show me solutions and disaster brigade USA in great detail, even going to do some bantering that will help you break through some of the stumbling blocks that many of us run into every day.  As always want to think our sponsor so tell us, feel free to check them out at sotellus.com/Roblyon

How good is your company Culture, You may need to look in the Mirror with Ivan Turner

We’ve all had those customers and clients no matter how hard we try to make the job the best possible , the outcome does not always fall in line with our standards. There are times where we need to fall in our own sword and fix the problem, and there are also times when a customer initiates a response because nothing will make them happy in the end. A good way to minimize this as much as possible is to document and take pictures of potential problems on the job site as well as any Extra steps that were taken by your crew and your office. Careful documentation is so much easier today because you can literally talk it into a phone, and stored in your CRM program for permanent record. In this episode of Sunday morning minutes we talk about final fall through any importance of documenting these liabilities.

What's your Follow Thru, Are You Documenting Potential Problems for this Weeks Sunday Morning Minutes 5/23/21

We have all had overwhelming and stress in our daily life, in particular as an entrepreneur seems like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those define us and truly define our success. We have also heard the term take a deep breath with something is turning into chaos, however Dawna Campbell explains how to break down these rushing thoughts and rebuild and re-train your thought patterns correctly leaving you feeling like a breath of fresh air has just given you the ability to relax and think Rationally. In Season 2/Episode 48 Dawna takes a deep dive into this incorporating her background as a financial expert and how she personally rebuilt her life to be one of peace by changing just a few poor habits. We have all had those days or something goes wrong, and then everything else seems to fallow down a bad rabbit hole. I want to thank Dawna for her wisdom as well as the lessons she has given to us in this podcast. As always want to think our sponsor so tell us with their tremendous continuing support of this podcast. Please go to sotellus.com/Roblyon Defined out more about this incredible review management software that will get you more work and build up your reputation better than you ever thought possible to re-collective system that works on auto pilot.

Are You Overwhelmed, Is The Stress Of Running a Service Business Slowly Burning You Out?? With Dawna Campbell of Dawnacampbell.com

Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your  bottom line.  We’ve had a very turbulent 2020 definitely a crazy start to 2021, in this podcast we discuss strategies and examples of how you can maximize the opportunity to be a professional commercial carpet cleaner going forward. Even if you’re in the residential sector, don’t feel that you’re limiting yourself by not taking on these opportunities. In this podcast Rick Gelinas (or the encap man) of Excellent Supply describes many ideas and strategies you can implement to build up this division of your business to become a major revenue stream and more importantly a major profit stream. This is a podcast episode I wanted to do for several months I’ve been glad that we can tie this all down into this one episode of season two episode 47. Feel free to check out more about Rick at excellentsupply.com. As always you want to think so tell us for being a gracious sponsor of the podcast and making this possible, anyone putting  a podcast together  knows this is a ton of work, but we love it!! Please visit our sponsor site at sotellus.com/Roblyon today and find out about the best review management Platform on the market bar none. I can’t tell you how many jobs we get in a given year and New Jerseys Best but it’s substantial just from Barb reviews that people read about it online. Also be on the lookout for my new book welcome to the review society coming out shortly. Thank you again to Rich Gelinas for his generosity today!Tags: #Commercialcarpetcleaning#Encapsulationcarpetcleaning#Encapman#Excellentsupply#RickGelians #RickGelinasEncap#Robmlyon#Servicewithoutexcuses#Servicewithoutexcusespodcast#Podcast#Businesspodcast#Carpetcleanerpodcast#CommercialcleanerpoEpisode is LivePublished: May. 20, 2021 @ 3PM Edit

Are You Doing The Most Profitable Work In Your Carpet Cleaning Business with Rick Gelinas (The Encap Man) of Excellent Supply!!

Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other things going on, however if you plan for your company to scale up and do larger amounts of revenue you need something specific and simple to use so your company becomes more streamlined and efficient therefore more profitable. In this episode we discuss the need to be proactive with Trevor Ewin of the Southport Technology Group here in New Jersey. If you truly want to scale and grow your business Trevor can be a great resource to talk to about how to plan for your short and long term growth.  You can find out more about Trevor and his firm at stg.software.As always we want to thank our sponsor sotellus.com/Roblyon to test drive the best reputation management software on the planet!! 

Have You Out Grown Your Current Operating System?? Don't start to Late with Trevor Ewen of The Southport Technology Group!!

We all know that there was a circle influence around us, we do business with all the business professionals every day and they never put a second thought behind it. These partnerships are truly the most valuable in your business, because if maintain and sustain correctly they can bring you a lifetime of great opportunities in business. There’s several ways to grow and develop these relationships, one way is to identify who you have the most in common with. An example would be if you own a carpet cleaning business then interior designer, flooring installer, commercial cleaner, residential cleaner etc. would be awesome referral partners. If you have an HVAC business and are specific to just that then a plumber would be an awesome partner as well as a new home builder and developer. Just remember it’s not a one-way street do you think of them yourself and how your circles and clients can help build their company, thinking about what you could do for others will give you a great aspect on how to help build your own business for long-term sustainability. In this week Sunday morning minutes we do a quick dive into how these lights and ships work and how it can benefit you and give you more credibility to your own customers as well as others and how awesome your service is. We again want to thank our sponsor sotellus.com/Roblyon they are truly the top and imagine your online reputation or reviews collecting them dispersing them and using them as one of the greatest marketing tools I’ve ever seen in 30 years. Check them out today for a free trial!

Do You Have Strategic Partnerships. How This One Strategy Can Transform Your Business At Lightning Speed for "Sunday Morning Minutes" on 5/16/21

Have you ever had an employee or a member of your office staff had a bad day, maybe you yourself has had a rough day and then a potential customer calls. Now if you’re really good you could turn all that background noise off and deal with a customer with a brand new face and smile, however if your like the rest of us (LOL) I t’s very difficult to do that especially when you’re very busy. And this podcast of season two episode 44 we discuss a simple easy and automatic system for having your customers book online 24 hours a day seven days a week 365 days a year and in less than five minutes for the most part. I saw this program when I went to the experience in Charleston a few weeks ago and was really floored, now I understand this gentleman‘s company is working with two of the largest carpet clean franchises in the world and implementing this system. We go into example after example of how this simple system of having your customers being able to book you with ease at any time, and here’s the best part you could still keep your office staff and have it as part of your business toolbox to automate your customer scheduling process. As always we want to think our sponsor sotellus.com/Roblyon for helping this podcast grow and to all of our listeners for subscribing to our email list at robmlyon.com or on your podcast service!!

Do You Want an AUTOPILOT Way For Your Customers To Book You NOW?? With Steve Mastio at Fittlebug.com

Every generation before us has said that the younger generation is lazy, unmotivated, and doesn’t appreciate or understand hard work. Amazingly it’s been the same thing over and over generation after generation, however very little changed just peoples values and what motivates them have changed. Right now it’s no secret that tremendously difficult to hire the right talent for your Service-based company, and to add to the fact you have to have a technical ability which requires extensive training most likely. That being said there are ways to recruit ,maintain ,motivate, build and develop the right people for your company going into this post pandemic year. In season two episode 43 we discuss this in great detail including some strategies and how you can recruit and motivate employees right now even with all the challenges out there. I fully understand the frustration of money the government is handing out checks without any real accountability, they’ve always had a habit of doing that whether it’s directly to someone or not, but most entrepreneurs will be the first to say they don’t care or frankly give a damn what the government does, it’s our job to get the right talent and skill in our door. As always we want to think so tell us for being a sponsor and being a faithful supporter of this podcast. Please go to sotellus.com/Roblyon Today and found out how this life-changing system can add tremendous value, credibility as well as unparalleled growth to your service company. Please also like and subscribe us on YouTube and the platform you decide to listen to this on. As always we appreciate your feedback, if you have a couple seconds go to iTunes and write down what do you think under the review section.

I Can't Hire Anyone Because The Government Is Paying Them More Than I Can Afford??

It’s a stone cold fact that you can only successfully work so many hours.  Working hours on end is a fast recipe for a painful and sudden disaster, however There are many options to change his pattern. Much like going for some therapy, you should find something that gives you a break from the daily grind and you honestly need this in order to be more productive. For me personally it’s music and having colleagues and fellow musicians around me as well as other peers to be creative from musical side, having ability to bounce an idea each other and collectively create something that the audience seems to love. I use much of the same strategy in my businesses, constantly finding new creative ways to deliver the best contacts to those that listen and spend your valuable time with me for a few short minutes. If you know anything about the music business is extremely competitive and can be very cutthroat, however there’s a place of solace in the middle of it or you can enjoy some outlet time. Take the time to think about exactly what gives us a peace, maybe like to go fishing, maybe like playing music, maybe they just like taking a walk but never discount the time in order to go back to the grind without taking time to breathe. In this week Sunday morning minutes I discuss some simple ideas that I hope will help you. Enjoy your Sunday!! 

What’s your outlet?? What do you do to refresh your business oxygen!! Sunday Morning Minutes for 5/9/2021

Service without excuses is a system based on the book we use in our own service business and in our clients business. It’s based on using the assets you have and streamlining every part of your service based business to operate efficiently and with more fun. We interview real entrepreneurs that are in the trenches everyday doing what they discuss, not theory. Join us and help our mastermind community grow.

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Service Without Excuses

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