Garry Gormley spent 17 years in Contact Centre Operations Management before he started up his customer experience training and consulting business in February 2019.   He took his knowledge about customer journey mapping, process improvement and contact centre employee engagement, and created a customer service excellence framework.   Using this consulting framework or what he calls his ‘FAB Proposition’, Garry helps his clients to run an efficient contact centre in 4 key areas: People, Process, Technology and Leadership.   This framework is the basis for Garry’s workshops, coaching, playbooks, diagnostics. By using this model, Garry is able to show contact centre consulting clients where and how he add value.   So what’s your model or framework? Do you have one? Do you think you need one? Have you given any thought to how you can create your own consulting framework?    In today’s episode:   How Garry developed his FAB proposition What he does to attract high-paying clients Where contact centres need his support How Garry brings in associates under his brand How he believes his framework has helped win business   Listen now!

Training Business Podcast

How I designed my consultancy framework w/ Garry Gormley

Sharon Steed is an Empathy Consultant. She works with businesses who need to build empathy between their people in these challenging times.   As you’ll hear, Sharon has a pronounced stutter. But that’s something that makes clients want to work with her. She knows what it’s like to be different.   Sharon understands the power of leveraging diverse strengths and of profiting from difference not masking it or running away from it.   Sharon could have avoided the stage. Instead, Sharon brings her stutter to her clients as part of her trainings and keynote talks.   In today’s episode:   Why people are starved of connection Where Sharon found the courage to leverage her stutter How Sharon facilitates conversations in empathy How being a TED speaker led to a business idea What the business case is for empathy at work   Check it out now!

How I transform clients through Empathy w/ Sharon Steed

Today’s guest Dave Birss has written several books on creativity and generating ideas. He works with clients such as Facebook, BBC and Hilton Hotel to help managers get better ideas from teams.   But it’s one of Dave’s LinkedIn Learning courses that has really caught people’s attention. It’s called How to Create and Run a brilliant Remote Workshop and has 72,495 learners.    Dave has just released a new online training program called virtual presenting academy to help presenters like you and me to master presentation planning, creating presentation assets and of course managing presentation technology.   Dave is a poet, stand-up comedian, session-musician, radio-show presenter and much more.   But he describes himself as a virtual speaker who trains other virtual speakers and that’s why we have him here today on the show. To help you!    In today’s episode:   Where Dave helps his corporate training clients Which research Dave conducts to build workshops What you need to create amazing presentations How you can keep people engaged and focused How collaborative documents will help your clients How Dave is planning and designing his new course   Listen now!

How I help people develop amazing presentations w/ Dave Birss

Jason Durkee has been delivering learning and development solutions to clients in Japan for 28 years beginning in 1993 when he joined a startup as a corporate trainer.    He worked his way up from trainer to instructional designer to manager to director, then started out on his own working with direct clients.   In that time, Jason reckons that he has developed, co-developed or contributed to the design of 200 or more training programs.   How many learning programs have you designed?   How do you know whether your workshop or coaching program is the right thing aimed at the right audience?   In today’s episode:    How to research the training market Why to create a minimum viable product  What to do to get client feedback early How to get your first workshop to market Why to involve customers in shaping design Which testimonial to get from customers What to do to launch your training product

How I design new workshops w/ Jason Durkee

Are you aware of the importance of Emotional Intelligence at work? What about the concept of Embodied Emotional Intelligence?   Today’s’ guest Jay Fields helps clients through her training programs in managing emotions at work and regulating the nervous system and reducing stress.    Jay highlights the importance of Psychosomatic training. She suggests that you can think of it like Mindfulness 2.0.   When you understand how your nervous system influences your ability to be resilient and adaptable, Jay says we can a healthier and more compassionate work environment.   In today’s episode:   What Embodied Emotional Intelligence is How Jay works with coaching clients How your nervous system has an effect on you Why managing emotions at work is crucial What the science tells us about stress   Check it out now!

How I help clients reduce stress and increase resilience w/ Jay Fields

Today we’re talking to Pete Starr, Managing Director of Chilli, a training consultancy based in the Manchester in the UK.   Pete was the second guest ever back in episode 2 in 2018 and since that time, Pete has developed his training brand, launched his own corporate training programs and hired a team.   We’re going to focus on the lessons that Pete has learned from onboarding his first big training client and delivering a 6-figure talent development project.    If you’re thinking of making the move from the corporate world to launching your own training consultancy, you’re going to get loads from this episode!

What I’ve learned in 3 years of growing my training consultancy w/Pete Starr

Jodie Salt has just written a business book that is attracting followers into her sales funnel. ‘Woman Up’ that has gone to the top of the Amazon charts in 11 categories!    Jodie began as a Learning & Development consultant working with brands such as Sky and British Gas and still works as an associate trainer on projects she loves.    She now co-owns Ladies Life Lounge and has developed a range of revenue streams from masterclasses, online learning products and retreats in exotic locations.    In today’s episode:   How Jodie got into training & development What she learned from working as an associate trainer How she is growing multiple revenue streams  How she is using her book to attract high-paying clients What she plans to do to attract corporate clients What Jodie does to market her brand successfully How she developed a membership subscription model   Check out the episode now! 

How I’m helping female leaders assert themselves w/ Jodie Salt

Right now many organizations are or should be aware of the harm that can be done when they fall far short of acceptable standards in areas such as equality, diversity and inclusion.    Today’s guests Trier-Lynn Bryant and Kim Scott of Just Work have built a business around calling organizations out on this - or ‘calling them in’ on this as Kim likes to say.   Kim wrote the book called Just Work: Get Sh*t done fast and fair. She then invited Trier to be the Co-Founder and CEO of this new company.   Just Work LLC helps clients to create and sustain equitable, fair and just workplaces. Kim and Trier give keynotes and run workshops on these themes.   In today’s episode:   Which experiences inspired Kim to write the book How Just Work gets the message out into the marketplace Which kinds of organizations need help with bias  How the Just Work framework was developed Which challenges Trier and Kim address and solve   Listen now! (Link in comments)

Why we built Just Work w/ Kim Scott & Trier-Lynn Bryant

Last year, I had the privilege of speaking with Ben Hunt Davis, Olympic Rowing Gold Medal Winner with Team GB. Ben leads the performance consultancy Will it Make the Boat Faster.   In this week’s episode, I have the privilege of interviewing Adrian Moorhouse, Swimming Olympic Champion, European Champion and World Champion.   Adrian started Lane 4 a UK based Talent Development company in 1996 together with 3 others and grew it to over 130 people.    Less than 4 weeks ago in July 2021, Lane 4 was acquired by the global professional services giant EY (formerly Ernst & Young).   Today:   What it’s like to have your business acquired What Lane 4 stands for in the marketplace Which kinds of clients Lane 4 works with How he got his first paying training clients What it was like to take on his first employees Where Lane 4 is going and what’s next   Check it out now!

How I Started Lane 4 w/ Olympic Champion Adrian Moorhouse

When did you last have a burger or a shake or fries. Chances are that many of you will think of one brand in particular! This week’s guest was Chief Learning Officer at McDonalds Corporation until October 2020.    Over many years, Rob Lauber worked his up the corporate ladder from L&D Manager and Director of Learning Services to Chief Learning Officer of one of the world’s most iconic brands   These days, Rob now runs XLO Global, an advisory service which helps startups position their offer to decision-makers in the coropoate L&D Space. Is that something that could help you?   In fact, Rob is an advisor to no less than 5 talent-development / learning & developent centrix startups right now   In today’s episode:   What was Rob’s journey to CLO of McDonalds? What were some of the challenges he faced? Why has become a L&D Consultant? How Rob gets clients in front of L&D decision-makers

How I’m helping learning startups w /Rob Lauber

It’s August, it’s a quiet month for many training professionals. Maybe you’re on holiday or it feel like a holiday or even just a quiet time.   People are away and there isn’t much facilitation or coaching or training going on. Is that true for you right now? If it is true, what are you doing with your time?   What I and a lot of professionals do is we look at our forecast, or we start to build one.   We look at the projects, the contracts, the engagements, the bookings that are going to take us right through to summer next year.   We consider the projected revenue, where it’s going to come from and when it’s going to come to us.    Forecasting means having confidence in your version of the future and being able to stand over it.   If you’re engaged in activities which have a direct effect on future revenue streams and you are accountable for delivering on those things, then forecasting is in your remit one way or another especially if you’re running your own business.   In today’s episode:   What is a forecast? What stops people from forecasting? How to create a simple forecast model Some key questions to ask yourself   Listen now! (Link in comments)

Why you need a forecast for your business

The world of delivering consultancy or training or facilitation has changed, right? The circumstances and conditions under which you do work for your clients has changed post-COVID.   Suddenly, there is a lot to negotiate. Maybe your client wants you to reduce your your fee for training design. Maybe they want to change the scope of your contract or get you to work more for less.   What do you do when you feel that you need to have tough conversations? How do you stand your ground whilst being flexible so you maintain your dignity and keep the client relationship?    Today’s guest Selena Rezvani is an expert in self-advocacy, the creator of the best-selling course LinkedIn course on Executive Presence as well as the author of ‘Push Back - How Smart Women ask and Stand Up for What they want’.    Check it out now!

How do I assert myself professionally w /Selena Rezvani

In this week’s episode, I’m chatting with Training Manager and passionate Learning & Development advocate Cara North who tells us how she is ‘owning’ her L&D career trajectory.   Like many training professionals, Cara has taken an interesting path to get to where she is today. She worked as a full-time Senior Instructional Designer, then as a Learning & Development Consultant.   Cara’s L&D path is very clear. She has her sights set firmly on becoming a CLO -Chief Learning Officer.   Listen in as Cara tells you what she’s doing to get there with the help of the right mentors!    In today’s episode:   Where Cara started from in training  How she doubled her L&D followers on LinkedIn How she chose her CLO mentors to help her Why Cara is writing a book with the ATD What prompted Cara to write her PhD in Learning What she is doing to become a Chief Learning Officer   Check it out now!

How I’m owning my L&D career trajectory w/ Cara North

Elliott Maisie is the analyst first credited with using the term ‘e-Learning’.   Today, Elliott runs multiple learning projects and organizations under the Maisie.com brand including the Maisie Center which hosts global learning conferences.   Elliott also heads up the Learning Collaborative which brings L&D leaders from 76 organizations including Google and Amazon to focus on innovations impacting learning.   Today, we’re going to share with you what Elliott has discovered from listening to these L&D thought leaders as they focus on trends that are just around the corner for their organizations.    To do that, we’re going to give you some perspective under 5 headings:   The Changing Learner The Changing Needs  The Changing Language  The Change in Behavior The Change in Empathy   Check it out now!

What’s on the corporate radar for L&D w /Elliott Maisie

Last August I got a WhatsApp voice memo from another trainer.   Hey Mark. This is Tim.    Give me a call. I’ve got a contact for you.   She’s looking for sales training and it’s right up your street. Cheers.    As short as that. I called Tim back. One thing led to another.    Actually, one call led to 8 different training courses and still counting.    I am doing more work with the client in July, August and September.    I didn’t have to advertise. I didn’t have to market myself. I didn’t have to spend any money.   We all want this kind of effortless revenue generation.   In sales terms, this is called a bluebird. Like an unusual bird, it lands in the hands.   It’s training work you can do. It’s facilitation work you love to do It’s consultancy work that’s right for you.   Thank you, Tim!   Today, how do you network for business from other trainers.    In today’s episode:   Some coaching questions to help you network Differences between referrals, references and recommendations Internal versus external networks What a lead-exchange is What you can do to get training referrals from other trainers

How do I get work from other trainers?

TrainingBusiness.com is the podcast for training business professionals just like you, all over the world, helping you to start, grow and scale your training business. Each week, your host, Mark Garrett Hayes brings you motivational interviews with experts and training business entrepreneurs who want to share their story and advice to help you! Want to know how to market your training business, drive sales and get more clients?  Thinking of becoming a freelance consultant or starting your own training business? TrainingBusiness is definitely the show for you. Mark earned his first train-the-trainer (TTT) whilst working for The Walt Disney Company in Florida. He is a passionate developer of people, Inside Sales Coach and former Learning & Development Manager with 17 years of experience training corporates, self-employed and unemployed across 19 countries. Subscribe to the show right now for a fresh episode each week as well as notifications of great episodes, exclusive VIP interviews, exciting giveaways and much more.

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